Download Client Services Specialist – Pharma Intelligence, New York

Client Services Specialist – Pharma Intelligence, New York, NY
Informa currently has an exciting opportunity for a Client Services Specialist looking to join a world
leader in Pharmaceutical and Healthcare Business Intelligence. We are looking for an organized,
disciplined self-starter that strives to deliver a world class standard of Customer Service for all of our
Insights products, including Citeline, the leading B2B media provider of real-time clinical trial,
investigator, trial site, and drug pipeline information to the global biopharmaceutical industry. Continually
improve your product and industry knowledge to ensure the best support can be offered to all clients and
lead by example in all forms of client communication. This role also has the potential to work virtually.
KEY RESPONSIBILITIES & ACTIVITIES
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On-board and initiate new and renewing clients through one to one welcome calls, user initiation,
user training, usage reviews and client feedback.
Ensure key enhancements to the product or service are communicated to all users, through
emails, web-based training and personal calling.
As the voice of product end users, capture and represent their business requirements and
feedback to internal stake holders.
Ensure that all activities with clients are logged in Salesforce.
Participate in business improvement initiatives and client escalations as appropriate.
Feed any new leads through to the appropriate sales channel.
Provide timely communication to your manager on any client, process or product related issues.
SKILLS & COMPETENCIES
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Must be a self-starter with a commercial focus
Ability to articulate complex solutions in a simple and coherent manner
Strong inter-personal and communication skills
Outgoing, confident and engaging
Self-critical and receptive to advice and constructive criticism
Presentation Skills
PREFERRED KNOWLEDGE & EXPERIENCE
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Demonstrable experience and a proven track record in B2B Client Relationship Management
Pharma industry knowledge
Experience of operating Salesforce.com
Experience trouble shooting technical issues with web accessible database products.
Internet and technology savvy
To apply for this opportunity, please submit your resume, cover letter, and salary expectations
APPLY HERE.
About Informa:
Informa’s Business Intelligence (BI) division, part of the FTSE 100 Informa Group, provides specialist
data, intelligence and insight to our customers, helping them make better decisions, gain competitive
advantage and enhance return on investment.
BI has a valuable portfolio of digital subscription products, providing business critical intelligence to
global, regional and niche communities within five core industry sectors: Pharma &
Healthcare; Finance; Telecoms, Media & Technology; Maritime & Law and Agribusiness & Commodities.
Informa is committed to equal employment opportunity for all employees and applicants for employment
without regard to age, color, creed, disability status, gender, national origin, race, religion, sexual
orientation or veteran status, or any other legally protected status.