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PACKAGE SPACE AND TESTING
Market Trends
Package Implementations are encompassing all aspects of industry
processes



Leading to a large number of
package players
Complex business processes and
functions are catered to
Depth of industry knowledge and
processes assumes importance
But, package implementations are dramatically different across industry
domains
Enterprise
Customer
Information
• Universal
Customer hub
Accounting
Backbone
• General Ledger
• Accounts Payable
• Accounts Receivable
• Fixed Assets

Consumer
Banking
• Sales
• Service
• Marketing
Industry standards
govern processes for
most domains


Functional
Services
CORE
Centralized
Online Realtime Exchange

Wealth
Management
• Human
Resources
• SCM
Trade Finance
Corporate
Banking

Package Testing
possible
Non-Package
Testing
eTOM for telecom
FDA for Pharma
Case in point for Banking
Vertical orientation of
packages has matured
Analysts favoring the 2 big-guns for CRM and ERP with presence of
smaller growth engines like SaaS providers
CRM Suit position for Large Organizations
Next Gen focus of Organizations
Organizations Increase Investment In Their
Most Important Asset – Customer
Next-Generation Customer
Intelligence Solutions Emerge
Emphasis on process standardization will shift
from administrative to operational processes
Enterprises will focus on shared
operational services instead of just
shared administrative services
The Shopaholic and the Meticulous have varied strategies to capture the
market
Acquire customers by
product acquisitions
A best-practice based ‘Fusion’
product
Buy-out expertise
Recommend upgrades But support
Legacy implementations also
Build product capabilities organically
Geographical stronghold
Industry depth in 4 domains
End-to-end integrated Service
offering
Similarly, Package Testing is also charting different paths for the 2
biggies
Acquire customers by product
acquisitions
Next releases to have integrated
Oracle Vanilla functionality
Tool capabilities are elementary,
but bundling is generating demand
Independent validation isn’t
mature & accepted in Oracle
implementation
Un-availibility of significant test suite
Partnered with Worksoft and other
product vendors to build SAP test
solutions
SAP testing is considered an
independent testing function
SAP implementations in MFG,
Consumer Goods & Retail have
Significant independent validation
demand
Social CRM - Social CRM emphasizes in engaging customers
through Social Media. The goal is to build trust and brand
loyalty for the company
up coming markets
Latest Technology Trends – Capturing the
Market is witnessing various new technology trends which are driving the
enterprise future growth
Cloud Computing - Cloud computing is Internet-based
computing. On demand resources, software, and data to
computers are provided by shared servers, thereby reducing
the cost
Mobile Computing -Generic term describing the application
used by small, portable, and wireless computing and
communication devices includeing devices like Laptops with
Wireless LAN technology, Mobile phone etc
Package application vendors are readying up..
Pricing
Door in the face approach – Selling additional modules at lower costs to keep
competition away
Value Based Pricing – Based on business value to customers, product Companies
are pricing their modules
Support Strategy
Offering less-expensive tiers of support with simplified provisions & Expanding
vendor partner-provided support options
Offering specific maintenance support for complex extensions of ERP i.e. when BI
components are intertwined with core ERP modules
Offering incentives to return to software-vendor maintenance & support i.e.
Bundling maintenance with other services or products
Domain
Metrics
Multi-skills
Flexibility
… and expecting more from System Integrators
Requirement changes must be accepted ; Rigidity in scope is unacceptable
Testing resources should be multi-skilled (e.g – tools, macros, etc)
Customers want to watch every detail in metrics of implementations vs. Industry
standards
Domain expertise of SI is crucial
Processes
Freeware
Tools
Accelerator
…even more
SI’s accelerators are welcome at minimal cost
Customization knowledge of freeware tools are preferable
SI should be able to provide reliable solutions in terms of
freeware /Rational tools during budget related constraints
Proactive ideas of automation/performance tuning/testing processes
Centers of Excellence for the three key market trends are a must..
Center of Excellence
Different test methodologies socialized among the testing resources
Testing skills development for Social analytics components for sentiment
analysis, influence analysis and text analysis.
Skill set development on performance test tools which are specifically
designed to test cloud applications. i.e. Load Storm’s or SOASTA’s Cloud Test
Sharpening Organization capabilities in Mobile solutions and performance
testing. e.g. iMobiLoad - automated load testing tool from Organization
Oracle Analytics testing tools will become crucial for success.
Domain
Center of Excellences
… while sharpening domain capabilities
Skill set development for Testing tool based on Freeware or rational tools.
Basic customization knowhow of these tool should also be transferred to the
resources
Knowledge sessions for Excel reporting including Macros & basic
automation / performance tuning/ testing processes
Development of E2E domain specific Package Business Processes. Development
of CRM Process Maps as a continuous living documents based on updates to
industry standards (e.g. - eTOM)
Creation of pool of specialized domain competencies in package space
THANK YOU
Contact - Syed Haque, Zahid Ansari, Dilip Patnaik