Download PER111 Effective Communication Skills

PER111 – Effective Communication Skills - Curriculum Map
HR Training & Development strives to offer a variety of on-site classes
and programs to meet the needs of employees across all departments.
We hope that you have found the material presented in this course
helpful in your current work role.
If you are interested in learning more about this topic, the following courses are
recommended as complementary learning for supervisors.
Instructor-Led Training
Exploring Diversity and Individual Differences
PER172
Audience All employees
In this highly engaging course, participants are guided through interactive and
experiential techniques designed to draw from their own real life experiences as a
source of knowledge. Brief lecture components are complemented by a key emphasis
on learning about diversity through shared dialogue and experiential exercises. The
overall approach is to create a safe ‘no-fault’ environment that regards each participant
as a valued contributor to workplace harmony and productivity. The interactive process
combines small and large group discussion and strategies that foster development and
broadening of each participant’s perspective.
Please note: this course is mandatory for all managers, chief and supervisors per
Miscellaneous Resolution #01234.
Location
Executive Office Building Conference Center
Length
7 hours
Making Effective Presentations
PER-10
Audience All employees
The goal of this course is to teach participants how to motivate, inspire, or persuade an
audience for maximum results. In this course, participants will discover methods for
managing presentation anxiety, review various presentation planning tools, and have
the opportunity to practice making presentations.
Please note: participants must attend two 4-hour sessions to complete this
course.
Location
Executive Office Building Conference Center
Length
8 hours
Write On! Effective E-mail, Letters, and Reports
PER188
Audience All Employees
This course will help writers express themselves clearly, consider the tone, legal
consequences and read reaction carefully, overcome writer’s block efficiently and
organize ideas effectively. Participants are provided with extensive practice materials as
well as handouts to be used for reference. Effective writing principles are presented
clearly and simply in a relaxed atmosphere where questions are encouraged.
Location Executive Office Building Conference Center
Length
6.5 hours
Information regarding our training programs and current course offerings is available on
the web at http://www.oakgov.com/hr/hrtrain. If you have any questions about our
courses, please contact us at 248-452-9945 or by e-mail at [email protected].
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Revised: 2/20/14
PER111 – Effective Communication Skills - Curriculum Map
Write On! Grammar and Punctuation Made Easy
PER187
Audience All Employees
This course helps ensure that grammar and punctuation in business correspondence
project the professional appearance that business letters, memos and reports require.
Participants are provided with extensive practice materials as well as handouts to be
used for reference. Grammar and punctuation guidelines are presented clearly and
simply in a relaxed atmosphere where questions are encouraged.
Location Executive Office Building Conference Center
Length
6.5 hours
Computer-Based Training
Interpersonal Communication: Being Approachable
CBT167
Audience All Employees
This course is designed to give you an understanding of how to build skills to become
more approachable. You'll learn about the benefits of being approachable, as well as
some techniques you can use to enhance your ability to reach out and invite others in.
You'll also learn about putting people at ease when you're communicating and building
rapport using skills such as listening, harmonizing, and sharing to ensure that people see
how approachable you are.
Location SkillSoft Computer-Based Training
Length
1 hour
Interpersonal Communication: Communicating Assertively
CBT168
Audience All Employees
This course will guide you as you move into a more straightforward and more effective
communication style. You'll learn about the benefits of assertive behavior and how to
distinguish it from passive, aggressive, or passive-aggressive behavior. You'll also learn
about the requirements for assertive communication, such as being honest and
straightforward, being respectful of others' needs and feelings, and using assertive body
language and tone. Finally, you'll learn about how to increase the power of your
assertive communication when your first attempts don't get the results you intended.
Location SkillSoft Computer-Based Training
Length
1 hour
Interpersonal Communication: Communicating with Confidence
CBT169
Audience All Employees
The course shows you how the essential elements of trust, credibility, and specific
confident communication behaviors bring about confident communication and enhance
your influence. It highlights the advantages of communicating with confidence, explores
the construction of trust and credibility, and clarifies how trust and credibility result in
confident communications.
Location SkillSoft Computer-Based Training
Length
1 hour
Information regarding our training programs and current course offerings is available on
the web at http://www.oakgov.com/hr/hrtrain. If you have any questions about our
courses, please contact us at 248-452-9945 or by e-mail at [email protected].
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Revised: 2/20/14
PER111 – Effective Communication Skills - Curriculum Map
Interpersonal Communication: Listening Essentials
CBT170
Audience All Employees
This course explores the benefits and challenges of effective listening and demonstrates
how active listening techniques enhance the effectiveness of your listening skills. It
takes you through the various levels of listening and outlines behaviors and thought
patterns that demonstrate active listening techniques. Finally, it highlights the important
skill of providing listener feedback to demonstrate or clarify understanding of the
speaker's communication.
Location SkillSoft Computer-Based Training
Length
1 hour
Interpersonal Communication: Targeting Your Message
CBT171
Audience All Employees
This course explores key considerations for planning and delivering targeted messages.
It highlights the components involved in communication and describes what to look for
when analyzing the needs and wants of your intended audience – even if it is an
audience of one. This course also takes you through the selection of an appropriate
medium and context for a given message, and suggests strategies for delivering a wellplanned message and eliciting feedback after your message is delivered.
Location SkillSoft Computer-Based Training
Length
1 hour
Listening Essentials: Improving Your Listening Skills
CBT178
Audience All Employees
In this course, you'll discover how roadblocks such as distractions, emotions, and the
way in which we communicate can influence the way we listen and receive messages.
The course also covers strategies that you can use to avoid these roadblocks and
improve your listening skills.
Location SkillSoft Computer-Based Training
Length
1 hour
Listening Essentials: The Basics of Listening
CBT179
Audience All Employees
This course will review the various types of listeners and the benefits of being able to
listen effectively when communicating. The course also reviews some popular
misconceptions about listening. Active listening techniques for improving your listening
and maximizing your understanding are also covered.
Location SkillSoft Computer-Based Training
Length
1 hour
Information regarding our training programs and current course offerings is available on
the web at http://www.oakgov.com/hr/hrtrain. If you have any questions about our
courses, please contact us at 248-452-9945 or by e-mail at [email protected].
Page 3 of 3
Revised: 2/20/14