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Chapter 1: How Communication
Affects Your Life
Communication: the process of
sending and receiving messages to
achieve understanding.
Breakdown in communication occurs when this process
is interrupted or altered.
How do we communicate?
Verbal – communication through speaking
and writing
Nonverbal – communicating without words
•Body language
•Even silence
Between 80-90% of communication is nonverbal.
Final type of communication is speech
communication, or transmission of ideas
through voice.
All communication has one of two
• Interpersonal
– Talking with friends or a
– Performing for an
audience (such as giving
a speech)
– Watching television
• Intrapersonal
– Decision making
– Worry or anxiety
– Inner monologue
Interpersonal communication
• One-to-one communication – talking to one
other person (Telephone)
• Group discussion – involves three or more
people with a common purpose (study group)
Interpersonal communication cont’d
• Public communication – one person
communicating with an audience
Oral interpretation of literature – literature is read
aloud to an audience.
 Drama – uses both language
and action to present a picture
of human life to an audience
Interpersonal communication cont’d
• Mass communication – one or several senders
communicate with a very large number of receivers.
•  Magazines, newspapers, television, radio
•  MC is different because the receiver can turn off
the sender at will
Ethics in Communication
• Cite sources
• Do not promote lies/Take out of context
– Mitt Romney - "I like to fire people"
– How Mr. Romney's rivals used his words
• Allowing opposing POV to be heard
• Promote the truth as you see it
– What is the difference between truth and fact?
Importance of Communication
• To learn
• To make decisions – gov’t wouldn’t work,
• For pleasure – talking on the phone, talking to
• For your job – interview, accurate directions,
salespeople. Go to pg. 15
Effective Communication
• Sincerity – believing what you say
• Knowledge – speakers should know enough
about the subject to make listening worthwhile.
• Organization – have a purpose and a plan
• Listening – half of oral communication involves
listening. You may learn more listening than
speaking. “Flip-side” of good listening.
Effective Communication cont’d
• Confidence
• Language – word choice can aid or hinder the
message getting across. Audience must
understand speaker.
• Nonverbal Communication – “says” a great
deal to audience.
• Goal Setting – effective speakers will be able
to reach goals.