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Chapter 1: How Communication Affects Your Life Communication: the process of sending and receiving messages to achieve understanding. Breakdown in communication occurs when this process is interrupted or altered. How do we communicate? • Verbal – communication through speaking and writing Nonverbal – communicating without words •Body language •Gestures •Even silence Between 80-90% of communication is nonverbal. Non-verbal Communication Final type of communication is speech communication, or transmission of ideas through voice. All communication has one of two characteristics • Interpersonal Communication – Talking with friends or a group – Performing for an audience (such as giving a speech) – Watching television • Intrapersonal Communication – Decision making – Worry or anxiety – Inner monologue Interpersonal communication • One-to-one communication – talking to one other person (Telephone) • Group discussion – involves three or more people with a common purpose (study group) Interpersonal communication cont’d • Public communication – one person communicating with an audience Oral interpretation of literature – literature is read aloud to an audience. Drama – uses both language and action to present a picture of human life to an audience Interpersonal communication cont’d • Mass communication – one or several senders communicate with a very large number of receivers. • Magazines, newspapers, television, radio • MC is different because the receiver can turn off the sender at will Ethics in Communication • Cite sources • Do not promote lies/Take out of context – Mitt Romney - "I like to fire people" – How Mr. Romney's rivals used his words • Allowing opposing POV to be heard • Promote the truth as you see it – What is the difference between truth and fact? Importance of Communication • To learn • To make decisions – gov’t wouldn’t work, • For pleasure – talking on the phone, talking to friends • For your job – interview, accurate directions, salespeople. Go to pg. 15 Effective Communication • Sincerity – believing what you say • Knowledge – speakers should know enough about the subject to make listening worthwhile. • Organization – have a purpose and a plan • Listening – half of oral communication involves listening. You may learn more listening than speaking. “Flip-side” of good listening. Effective Communication cont’d • Confidence • Language – word choice can aid or hinder the message getting across. Audience must understand speaker. • Nonverbal Communication – “says” a great deal to audience. • Goal Setting – effective speakers will be able to reach goals.