Download nonverbal communication

NONVERBAL COMMUNICATION: a process by which an
individual stimulates meaning in the mind of another person
through intentional and unintentional displays of nonverbal
behavior (communication without words).
FUNCTIONS OF NONVERBAL BEHAVIOR:
 Repeat- nonverbal message conveys same idea as verbal; can take away
verbal and still get message (Examples: saying “Hi” while waving, saying
“Yes” while nodding, telling someone to “be quiet” while holding finger in
front of mouth)
 Contradict- goes against verbal message; don’t match (We tend to
believe nonverbal over verbal) Examples- saying “No” while nodding
head up and down, saying “I’m fine” while frowning and slouching)
 Substitute- replaces verbal message; verbal taken out but still understood
(Examples: waving hello instead of saying it, thumbs up instead of “good
job”)
 Complement – supports verbal message; used
to show how to do something, sizes, to
emphasize emotional feelings (Examples:
pointing while giving directions, saying “The
fish was this big” while holding your arms out)
 Regulate- nonverbal cues that keep the
conversation flowing (nodding head, making
eye contact, leaning forward)
 Accent- use of gestures and facial expressions to emphasize or punctuate
spoken words (“That’s it!” while slamming down fist, “My first point…”
while holding up one finger)