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Moore Sengbat A.Sangma E-mail: [email protected] Mobile: + 966-0562463373 Highlights A professional with proven ability in solving complex technical problems and in maintaining excellent customer relationships with extensive, progressively responsible experience in troubleshooting network problem isolation Client management, vendor relations, problem resolution, partnership relations, team building and decision making . Networking and information security professional with five years of experience. Wide range of experience in network security, routing and swithching technologies. Technical Proficiencies Security Technologies Network Firewalls, Host based Firewalls, Intrusion/Anomaly Detection Systems (IDS), Encryption (DES/3DES/AES), Catalyst 6509 Firewall Module, Cisco (IPSec/GRE tunnels),Cisco MPLS VPN, VPN Concentrators, Juniper Secure Access, Juniper IDP Cisco Web VPN, Netscreen Security Manager. VoIP Technologies IP Telephony, H.323, SIP, IP-BPX, Cisco Call Manager with Cisco IP Phones & Cisco Soft Phones, Unity Messaging Server, Siemens Hicom PBX. Protocols TCP/IP, IPX, BGP, OSPF, EIGRP, IGRP, RIP, HDLC, DLSW, HSRP,VRRP WAN Technologies ATM, Frame Relay, ISDN, X.25, Leased Line, Microwave/Radio, Wireless, VSAT, IPLC, VPN, E1, T1, ISDN, MPLS LAN Technologies ISL, Gigabit/Fast Ethernet, Token Ring, Fiber Optic Routers Cisco 7000, 5300, 4000, 3000, 2600, 1700 , 800 series, Nortel, 3Com, Dlink Switches Cisco Catalyst 8500, 6500, 5500, 4000, 2900 series, Cisco ATM switch, Nortel, Foundry, 3Com, Netgear ( FSM750S/FSM726S/ FSM726). Firewall & VPN and IPS Cisco PIX firewalls (501/506/515/535/525/515), Juniper Networks NetScreen firewalls 204/208,500,5200/5400, ISG 1000/2000 Cisco VPN Concentrator (3060/3030/3015/3005/3002 Hardware Client), Netgear Firewall (FVS318/FVS328/FVS338/FVX538), Juniper Networks Netscreen IPS 50, IDP 50/200/600,1100 ISG/IDP 1000/2000 Operating Systems Windows Server System, Novell NetWare, Solaris, UNIX, Linux Network Management CiscoWorks, MRTG, Sniffer M Cisco Works, MRTG Professional Experience Innovative Solutions Aug 2004-Present Riyadh, Kingdom of Saudia Arabia. Network Security Consultant Innovative Solutions (IS) was established in 2003 in Riyadh, Saudi Arabia. IS focuses on providing Integrated IT solutions for the Saudi market. The company is managed by Saudi IT professionals with more than two decades of IT experience in the local market. • Team Member for project implementation of Juniper Networks Netscreen Firewalls with high availability, at Saudi Telecom data Centre, Call Centre and different remote Sites in the Kingdom of Saudi Arabia. Policy Creation on the basis of log reports.Tuned Juniper Networks Netscreen firewalls for the optimum security considerations. Site to Site Ipsec Tunnel Configuration to send syslog messages from different STC remote sites to SOC Syslog server. Providing 24*7 Technical Support. • Responsible for project implementation of Juniper Networks Netscreen 5400 firewall with high availability for Riyadh Bank data centre. • Responsible for project implementation of Juniper Networks Netscreen 500 with high availability at Banque of Saudi Fransi. • Team member for Saudi Telecom Security Operations Centre project for log analyzing all the security devices and providing a high level design for minimizing events or logs. • Responsible for project implementation of Juniper Networks Secure Access 3000 with high availability at Saudi Arab British Bank. Integrating with Active Directory and RSA ACE server for two factor authentication. CONVERGYS Inc: Gurgaon Mar 2003 – Aug 2004 Convergys Inc. is a US based services oriented company serves top companies in communications, financial services, technology, employee care and other industries in more than 40 countries. The company offers comprehensive customer care and information technology related technical support services. Customer Support Engineer Cisco TAC • Provided round the clock technical support services at the Cisco Systems Technical Assistance Center (TAC) for large customers from around the world. Page 1 • Worked on resolving critical real time network outages and support related to security events, firewalls, encryption, routing and switching. • Designed and recommended effective security and network design solutions for customers over different platforms covering firewalls, routers, switches and VPN concentrators. • Configured and troubleshoot virtual private network solutions such as DMVPN, GRE over IPSec, Certificates, EzVPN servers and client software. • Worked with various vendor platforms such as Checkpoint, Netscreen, Nortel, Watch Guard etc. to provide heterogeneous security and VPN solutions. • Co-ordinate with the global network backbone team to report and document of new IOS bugs found during troubleshooting, find fixes and work-around. Vcustomer Inc: Delhi Jul 2001 – Mar 2003 Vcustomer is a leading US based global provider process-driven, quality-centric BPO, contact centre and technology from it multi-city state-of-the-art processing centre in India, equipped with the most reliable computing and communications solutions. Vcustomer delivers customized contact centre solution starting from customized agent desktops, to CT integration; real-time web based monitoring and reporting capabilities. Network Technician • Responsible for design and provided technical support for the network and IT infrastructure. • Installed, configured and troubleshoot the large IPLC network consisting of Cisco 7206 routers with OSPF spread across different geographical area. Troubleshooting voice gateway and T1 trunks on 6509 switch. Configured and troubleshoot QOS on 6509 • Co-ordinating with MCI, AT&T and SPRINT for troubleshooting international Circuits and T1 trunks. • Supported and maintained hybrid VOIP architecture including Voice Gateway with 2 PRI lines, Cisco Call Manager Server, Unity Messaging Server, VoIP phones and other EPABX solutions. • Maintaining syslog server and tftp server. Adding interface vlan on the core switch 6509 and configuring HSRP for redundancy. LAN creations and deletions on the edge switch. Vlan configurations on the edge switches 3524/3548 • Documenting NTP updates for peer routers on weekly basis. Updating NTP updates for edge switches on weekly basis. • Maintain weekly NTP updates, backup configs of all Cisco Devices on weekly basis, upgrading • Provided administration and support for network systems including Windows 2000/NT servers, DNS, WINS, DHCP, Citrix, Web and Proxy Servers • Maintained ISO 9000 documentation relating to network and systems. S.S.Netcom (Internet Service Provider) Jan 2000 – May 2001 SSNetcom is a premier Internet Service Provider company providing a range of services related to it Customer Support Engineer • Responsibilities including maintaining IT infrastructure. • Managing and installation upgrading maintenance and licensing software. • Basic admin on Windows NT and windows 2000 servers. • Installationg and maintenance of new desktop hardware. • Helpdesk and basic application support. • Co-ordinate hardware repairs and managed IT assets. Education and Certification • B.E. ( Electronics and Communication) 1999 • Cisco Certified Security Professional (CCSP) 2005 • Cisco Certified Network Associate (CCNA), 2002 • Juniper Network Certified Internet Associate (JNCIA-FWV), 2004 • Juniper Network Certified Internet Associate (JNCIA-SSL), 2005 • Juniper Network Certified Internet Specialist (JNCIS-FWV), 2005 Page 2