Download The Caversham Group Practice Online

The Caversham Group Practice
The Caversham Group Practice
4 Peckwater Street
Kentish Town
London, NW5 2UP
020 7530 6500
Telephone:
020 7530 6530
Fax:
020 7530 6504
Test Results:
Appointment Cancellations 020 7530 6537
Website
www.cavershamgrouppractice.co.uk/
When the surgery is closed call CAMIDOC 020 3888 5800
Welcome to The Caversham Group Practice
Online
We regularly update this site in order to keep you informed of all new practice changes and
developments We are situated in beautiful purpose built acommodation in Kentish Town - a
short walk away from the tube and mainline stations. The practice is easily accessible with good
public transport links. We are an NHS group practice and a partnership of seven doctors. We all
share a deep commitment to the NHS and aim to provide you with the best possible care within
the NHS. None of the partners in the practice sees private patients but we will arrange referrals
to private specialist when appropriate.
We have been an established teaching and training practice for many years andare currently
involved in teaching both undergraduate students and qualified doctors. We have a full
complement of attached staff including district nurses, health visitors, community psychiatric
nurses, midwives and social workers. We are also fortunate enough to have a wide variety of
visiting consultants providing us with outreach specialist clinics in fields such as ophthalmology,
gynaecology, rheumatology and psychology. These clinics enable us to provide conveniant and
rapid access to a variety of specialst NHS services if needed - without the need to travel to
hospital.
You can find out information about medical conditions and diseases through our patient
information leaflets as well as keep up to date with all the latest practice news and
developments.
Our opening Hours are 8.30am until 6.30pm Mondays to Fridays. We are currently offerring
some routine appointments outside of these core hours including on Saturday mornings, but the
practice is closed during these times unless you have an appointment.
We are always looking to improve our services so please let us know what you think using the
feedback form our contact page. We hope that with your help and co-operation we will be able
to make this website a useful and effective resource. The content is regularly examined and
updated as necessary. Please feel free to browse the site and find out more about the services
that we offer.
When re-ordering medication please note that we require 48 hours notice before prescriptions are
ready for collection.
Thank you for tolerating the disruption caused by our recent building work. The work to install a
new lift, renovated patient toilets and four new upstairs consulting rooms is nearly complete.
Dr Iona Heath retired from the practice in January of this year. We will all miss her hugely and
wish her well in her new role as President of the Royal College of General Practitioners.
We are continuing our attempts at improving access to our appointments.
In order to improve your access to a GP, we will now be offerring routine appointments from
7.30am on some mornings and from 9am to 12am on some Saturday mornings.
Help us to keep your clinical record up to date. Please click on the "clinical record" link at the
bottom of this page to update us.
Our new "self check area" is now open. Appointments are no longer needed for routine BP
checks. We now have a dedicated area in the waiting room eqipped with state of the art
electronic equipment with which to measure your own BP. Receptionists will be on hand to
assist you. Height and weight can also be checked.
The Minor AilmenScheme can enable you to get prompt treatment for a range of minor
health problems. For further details see the link under Practice Information.
GP Appointments
You can make an appointment in person at reception or by telephoning the
surgery. Appointments are for 10 minutes and run from 08.40 - 11.30 and 14.00 - 18.40. We
also offer routine appointments on Saturday Mornings and on some weekday morning from
7.30am.
We encourage patients to try to see their usual doctor each time and particularly to see the same
doctor for the same problem. However, you can choose to see another doctor if you wish.
We have recently introduced a new Rapid Access Surgery
(www.cavershamgrouppractice.co.uk/info.aspx?p=4&pr=F83022) which offers a large number
of appointments which can be booked in the usual way 24 - 48 hours in advance. These
appointments are suitable for any problem which needs attention sooner than the next available
routine appointment. Rapid access appointments are pre booked by telephone or in person. You
will be given an appointment time but we cannot guarantee that you will see a specific
doctor. For very urgent problems we offer the opportunity to discuss the problem witha doctor
by telephone on the same day in order to decide what further action may be required.
When attending for your scheduled appointment please try out our electronic check in. This will
log details of your arrival and automatically inform the GP/Practice nurse of the fact that you are
now waiting to be seen
Practice Nurse Appointments
These are booked via the receptionists in the same way as GP appointments. Most practice nurse
appointments are for 15 minute slots although occasionally longer appointments are offered for
specific purposes such as dressings or diabetic checks.
Our Nurses can deal with a wide variety of problems including the following:
ASTHMA - ACUTE PROBLEM
ASTHMA - CHECKS
ATHLETES FOOT
B12 AND ZOLADEX INJECTIONS
BLOOD PRESSURE
BLOOD TEST inc BM STIX
CHILDREN - IMMUNISATION
CHRONIC HEART DISEASE
COUGHS, COLDS
CRYO CLINIC
CYSTITIS, URINE INFECTION
DEPO INJECTIONS
DIABETES - ACUTE PROBLEM, CHECK
DRESSING
EAR SYRINGING
EARACHE
CONJUNCTIVITIS
FAMILY
PLANNING+EMERG.CONTRACEPTION
HAYFEVER
HEAD LICE and INFESTATIONS
HEALTH EDUCATION, DIET ADVICE
IMMUNISATION
MINOR INJURIES
NAPPY RASH
NOSE BLEEDS
PRE CONCEPTION CARE
PREGNANCY TEST
REGULAR INJECTION
REMOVAL OF STITCHES
SKIN TAGS
SMEAR
SMOKING CESSATION
SORE THROAT over 11 years old
SPIROMETRY ANNUAL REVIEW
SPIROMETRY REVERSIBILITY
THRUSH (CANDIDA)
TRAVEL CHECK
TRAVEL IMMUNISATION
URINE TESTING
WARTS AND VERRUCAS
Blood Tests
We are able to offer an in-house phlebotomy (blood testing) service avoiding the need for
patients to attend hospital for routine blood tests. If your GP requests blood tests - please book an
appointment for these tests via the reception desk. All blood testing is now done on an
appointment only basis. We no longer offer a "walk in" service for blood testing
Cancellations
Approximately 15% of our routine appointments are wasted due to patients not attending. We
can usually fill an appointment even at very short notice so please help us by cancelling any
appointments which are not wanted.
If you are unable to attend your appointment please ring to cancel it so that it can be offered to
someone else. You can contact our cancellation line on the following number 020 7530
6537. You can also cancel your appointment online.
Home Visits
If you are housebound or too ill to get to the practice, you can ask to be seen at home.
However. please do not ask for a home visit unless you really cannot get to the surgery
because of a health problem.
GPs can see several patients at the surgery in the time it takes to get to a patient’s home. In
addition, when making home visits, GPs do not have the facilities and equipment the surgery
provides.
Non-urgent visits can be arranged with your doctor with a few days notice.
Urgent visits will be done as quickly as possible, but your own doctor may not be available. It
helps if you can ring before 10.30.
If you wish to speak to your doctor, you will be asked to leave a contact number and a brief
description of your problem.Our doctor will normally be able to return your call at the end of
surgery.
If you are telephoning in an emergency, make this clear to the receptionist and one of the doctors
will call you as soon as possible.
Telephone Consultations
We are introducing a pilot scheme whereby some of the GPs in the practice will be offering
telephone consultations in addition to their usual appointments. These appointments can be
booked in advance or on the same day by our receptionsists and are designed to deal with simple
issues which are unlikley to require a face to face consultation. Your receptionsist will inform
you of the availability of these appointments. If the initial trial starting in April 2008 is
successful, we may offer these appointments more widely.
Please note that we require 48 hours notice before prescriptions will be ready for collection.
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed.
Any problems please telephone 020 7530 6500. We are unable to answer clinical queries by
email at the current time.
Clinics
Antenatal Clinic
The community midwives offer a full maternity care service in conjunction with the GPs and
health visitors. The Friday morning clinic is run by midwives for patients booked for antenatal
care at UCLH only.Antenatal appointments are also available with GPs.
Cryotherapy Clinic
Cryotherapy is a technique that may be used in the treatment of viral warts and some other skin
conditions. Two of the GPs and one of the practice nurses run cryotherapy clinics.Please see
your doctor or nurse for more information.
Minor Surgery
Dr. Azhar Malik runs the practice's minor surgery clinic for the removal of moles and certain
other skin conditions. Please see your doctor or nurse for more information.
Heart Health Clinic
If you have suffered with certain heart conditions such as angina or had a heart attack
(myocardial infarction) you will be invited for an annual review of your condition with our
practice nurses.
What happens in this review?
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You can discuss any concerns or changes in your condition and your treatment
Your blood pressure and weight will be checked
Lifestyle issues can be discussed such as diet, weight, smoking and exercise
Blood tests are performed to monitor your condition
For more information on heart health please see http://www.bhf.org.uk (www.bhf.org.uk)
Specialist Clinics
Many other health professionals work with the practice including:
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Psychologists with expertise in providing advice and support for both children and adults
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A counsellor linked to the local drug service
A careers adviser (self referral at reception)
Visiting consultants providing specialists clinics in women's health, ophthalmology and
rheumatology
Please ask your doctor or nurse for further information if you are interested in being referred to
any of these services.
Baby Clinic and Post Natal Check-ups
The baby clinic is run by the health visitors on a Thursday afternoon from 13.30 to 15.30 The
clinic is for children from birth to five years for growth monitoring, immunisations and general
advice. The clinic is done on a walk-in basis and you must sign in at reception first. Please bring
alone your red book when you attend baby clinic.
On a Wednesday morning, appointments are available with the doctors for developmental checks
(at 6 weeks, 8-9 months and 3 years) and the six week postnatal check for mothers. If you would
like more information on immunisations please visit the NHS immunisation website.
You can have your child weighed at the baby clinic as well as ask any of our health visitors of
advice. The health visitors have a direct line on 020 7530 6541 and would be happy to help you
with any enquiries. Ask the health visitors for more information on other services they offer.
Diabetic Clinic
Our practice nurse, Sheila Hartley, is responsible for organising the practice diabetic clinic. All
the doctors and nurses in the practice are involved in providing appointments for the routine
diabetic checks.
We usually recommend having a diabetic check twice a year.
What happens in the diabetic clinic?
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You can discuss any concerns or questions about your condition and treatment
Certain aspects of your health will be checked e.g. your blood pressure, your weight, the
condition of your feet
Lifestyle review - Information and advice on stopping smoking and increasing the
amount of exercise you do
Blood tests are performed to monitor your condition
Your urine will be checked also. Please collect a specimen pot from the reception desk on
arrival
Foreign Travel
Travel advice and immunizations – Caversham Group Practice
Foreign travel advice and immunisations are provided by the practice nurses. They give
advice on health while abroad and draw up a list of immunizations and antimalarial tablets which
are recommended or required for the travel you are planning. Their advice is based on the
international recommendations. Please complete the attached form. Return it to the practice as
soon as you can, or bring it to your appointment.
Antimalarial tablets and some immunisations are not available on the NHS, and the nurse will
advise you of the cost of the immunisations and prescriptions you will need. The costs of those
immunizations and services for which there are charges are listed on the attached sheet. You will
be required to pay at Reception when you see the nurse, so please bring cash or your cheque
book.
It is best to see the nurse about six weeks before you travel, or even earlier if you have a
complicated itinerary e.g. long-term travel, multiple countries, backpacking. If you are traveling
at short notice the nurses will try to help you, but if they cannot, they will recommend that you
contact a travel clinic such as one of those listed below. All these charge for all services.
The following travel immunizations are available on the NHS:
· Hepatitis A
· Diphtheria, tetanus and polio
· Typhoid
· Cholera
The following travel immunizations are not available on the NHS and have to be paid for:
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Hepatitis B when required solely for travel
Meningitis ACWY
Caversham does not provide the following travel immunizations. They can be obtained
from the travel clinics listed below.
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Yellow fever
Rabies
Tick-borne and Japanese B Encephalitis
BCG, i.e. protection against tuberculosis.
Travel clinics
These private clinics provide the full range of immunizations.
Royal Free Travel Health Centre Tel. 020 78302885
Pond Street www.travelclinicroyalfree.com
London NW3 QG
Hampstead Group Practice Tel. 020 7435 4000
75 Fleet Road
London NW3 2QU
UCH Travel Clinic Tel. 0845 1555 000
Mortimer Market www.thehtd.org
Capper Street (off Tottenham Court Road)
London WC1E 6AU
Antimalarial tablets
Malaria can kill and many malarial parasites have become immune to traditional antimalarials.
Protection from the bites of the mosquitoes which carry the malarial parasite is essential, but we
strongly recommend that travellers take the antimalarials internationally recommended for the
area they are visiting.
Some antimalarials are available over the counter. Prescription-only antimalarials have to be
written on a private prescription, i.e. the pharmacist will charge you the cost of the tablets.
Our nurses will advise you on the latest advice on antimalarials for the area you will be visiting
and will tell you if they are available over the counter and will issue a prescription if they are not.
Regular medication
Please check that you have enough of your regular medication to last for your trip.
A charge is made for the following:
· Insurance claim for travel cancellation
· Confirmation that you are fit to travel, including flying during pregnancy
· Negative HIV certificate
· Freedom from Infection certificate
· Certificate that you need to take needles, syringes etc in your hand luggage (though the list of
your medications on the right side of your prescription is usually accepted – check with the
airline)
Useful Websites
All offer comprehensive advice on travel safety and health, by country, by activity or by group.
· The Foreign and Commonwealth Office http://www.fco.gov.uk and following the links to
travel advice
· NHS (Scotland)’s Fit for Travel http://www.fitfortravel.nhs.uk/
· National travel Health Network and Centre (NaTHNac) www.nathnac.org
Caversham Group Practice Travel Clinic
charges 2007/2008
Hepatitis B (if required solely for travel)
£30 per dose (course of
four doses)
Meningitis ACWY (including certificate required for working in Mecca
£40
or going on the Hajj or Umrah pilgrimage)
Prescription-only
antimalarial tablets
You will be given a private prescription to take to a pharmacy. The
pharmacist will charge you for the medication.
Insurance claim for travel cancellation
£50
Confirmation that you are fit to travel (including flying during pregnancy)
£40
Negative HIV certificate
£12.50
Freedom from Infection certificate
£12.50
Certificate that you need to take needles and syringes etc in your hand luggage (though
the list of your medications on the right side of your prescription is usually accepted –
check with the airline)
£12.50
TRAVEL CLINIC QUESTIONNAIRE
Please return this form to the practice as soon as possible or bring it to your appointment.
Today’s date: ___________________
NAME
DATE OF BIRTH
Where are you travelling to? (please list all countries)
Date of Departure
Date of return/length of trip
What sort of trip are you going on? e.g. backpacking, working, pilgrimage, visiting family,
beach/hotel holiday etc.
Immunisations
When was the last time you had a Tetanus and/or Polio vaccination?
Please list any other immunisations in the past ten years
MALARIA PROPHYLAXIS
Have you taken antimalarial tablets before? (If so, please tell us which)
Did you experience any side effects? (If so, please tell us what happened)
OTHER INFORMATION
Are you allergic to any food or drugs? (if so, please tell us which)
Are you pregnant, or planning to be? (Some immunisations and antimalarial tablets are not
recommended during pregnancy)
Do you have a current illness? (If so, please tell us about this)
Lifestyle Advice
Smoking - We are keen to give all our patients who smoke as much help as possible to stop.
Please ask at reception or at any consultation for information and support. We have a smoking
cessation counsellor (www.mysurgerywebsite.co.uk/staff.aspx?h=) who can offer help and advice
to patients wishing to stop smoking
Walking - Even the smallest effort can improve your quality of life and make you feel healthier
and livelier. As walking is a very good exercise which most people are able to do, and don’t need
special equipment for, then why not get started on your fitness campaign. Simply start by
walking for 15 or 20 minutes at a brisk enough pace to get your heart beating faster, 3 times a
week regularly. When you can easily walk for an hour you are ready to move on to swimming,
cycling or running!
Healthy eating - A healthy diet doesn’t need to be a boring one. Health experts tell us we are all
eating too much fat, salt etc, but what exactly does this mean? Why not speak to your
doctor/nurse or pick up some of our information leaflets so you can enjoy a healthier diet?
Healthy Lifestyle - We are fortunate enough to currently have access to a Public Health
Assistant who can provide advice and support on all aspects of lifestyle and health promotion
activity. Rona Stanway is our new and incredibly enthusiastic healthy lifestyle counsellor. If
you plan to make changes in your diet exercise or lifestyle in order to improve your health - you
can ask to book an ppointment with Rona for advice support and encouragement. You won't be
disappointed!
Drugs and alcohol - If you have a drug misuse or alcohol related problem and are serious about
helping yourself - then it is not too late to ask for help however entrenched your difficulties
might seem. We are fortunate enough to have close links with our local substance misuse
service and run a practice based drug clinic on a weekly basis aided by an outreach counsellor
(Gillian Davies) from this service. We also have close links with our local alcohol services and
in the near future hope to develop practice based services for thos with alcohol problems.
Sexual Health - we can provide screening for common sexually transmitted diseases and advice
about minimising your risk. We offer HIV and hepatitis screening and immunisation agains
hepatitis B for thos at high risk. We offer a full range of contraceptive services including IUD
insertion. We can provide you with free condoms.
Non-NHS Services
Some administrative services that we offer are not provided by the NHS and we
make a charge for these services as oulined below. The cost of these services is in
line with British Medical Association guidance.
List of Charges
1. Posting original records
£25.00
2. Posting copy of the original records
£10.00 + 0.30p per copy
3. Taxi drivers medical report DVLA
£90.60
4. Private Insurance Form/BUPA etc.
£40.00
(above price with medical for ½ hour)
£30.00 (+ £40.00 as above)
5. Medical Reports for Lawyers (for ½ hour)
£90.60
6. Childminder medical report
£30.00
7. Police Work Medical Report
£30.00
8. Private sick note
£15.00
9. Scuba diving
£40.00
10. Fit to exercise Med. Report
£15.00
11. Visa medical report
£40.00
12. School fees insurance claim form
between £19.50 – £41.50
13. Passport form
£15.00
14. Naturalisation form
£15.00
15. Driving Licence form
£15.00
16. Provisional Driving licence form
£15.00
17. LGV/PCV
£90.60
18. Elderly drivers fitness certificate
£90.60
19. Mini Cab drivers report
£60.00
20. Ofstead form
£40.00
21.Adoption Medical Form
£73.86 Payable by the patient
24.Travel Insurance form
£15.00
25.Occupational Therapy for University – form only
£15.00
26.Brief Private letter (e.g. proof of registered address)
£15.00
Regsitration
STOP PRESS ............. Extended Practice
Catchment Area
The Caversham Practice has recently extended the catchment area from where it accepts new
patients. If you live within reasonable walking distance from the practice you may well now be
eligible to register with us. Please enquire with the reception desk as to whether you currently
live within our catchment area.
If you live within the practice area and wish to register with the practice you can do so simply by
bringing proof of address to our reception desk during opening hours. You will also be asked to
provide your NHS number as Camden PCT now require this information befor allowing anyone
to register with us. You will be asked to complete a registration form and a simple health
questionnaire at the time of registration and may be offerred a new patient check with one of our
nurses. In order to save time you can print off the registration form below which can be
completed and brought to the practice at the time of registration. You will still be required to
attend in person in order to complete our health questionnaire and show us proof of address
before you are fully registered. Please note that a separate form will be required for each family
member who registers with us.
Registration Form (www.mysurgerywebsite.co.uk/regforms/gpregistration1.pdf)
How do I find my NHS Number?
Change of address
Please let us know as soon as possible if your address changes.
You may use the online form below to notify us of your change of details. The form will open in
a new window. Fill out the details and press the Send button.
Change of Address Form (www.mysurgerywebsite.co.uk/cod.aspx)
If you don't wish to use the online form then drop into the practice and pick up a paper form.
Staff Details
Doctors
Dr Stephen Amiel
Partner
Dr Judy Bennett
Partner
Dr Caroline Dickinson
Partner
Dr Azhar Malik
Partner
Dr Jane Myat
Partner
Dr Daniel Toeg
Partner
Dr Radhika Shah
Salaried GP
Dr Frances Baawauh
GP Registrar
Dr Farzana Vanat
GP Registrar
Dr Alex Warner
GP Registrar
Dr Anna Porter
GP Registrar
Dr Bobby Nicholas
GP Registrar
Dr Caroline Chan
GP Registrar
Dr Madeleine Hutson
GP Registrar
Dr Laura Towersey
GP Registrar
Dr Sundar Thavapalasundaram
GP Registrar
Dr Elsa Gubert
GP Registrar
Nurses
Nurse Aimee Fairbairn
Practice Nurse
Nurse Laura McCormack
Practice Nurse
Nurse Lavaughn Alexander
Practice Nurse
Nurse Anne Marie Moan
Practice Nurse
Healthcare Assistants
Zau Lahuk
Susan Caulker
Practice Management
Mrs Pat Elliott
Practice Manager
Administration
Gillian Carolan
Office manager
Lyn Seymour
Finances
Nadia Smithers
Secretary
David Saint
Practice Caretaker
Scott Patterson
Information Technology Manager
Reception
Linda Bernard
Senior Receptionist
Fay Ashard
Receptionist
Roger Cockburn
Receptionist
Audrey Flanders
Receptionist
Brenda Nicol
Receptionist
Carol Alexis
Receptionist
Kasia Radziejewska
Receptionist
Attached Staff
Health Visitors
Telephone: 020 7530 6524/ 6541
The health visitors are nurses who are specially trained in child,
family and public health. All families with children under 5 can
contact the health visitors for advice and support either in the
surgery or by telephone. They are able to visit families at home
by appointment. They work on weekdays from 9am- 5pm but
the best times to telephone are between 9 -10am and 4 - 5pm.
Please ask the health visitors about the baby massage and breast
feeding sessions they run.
Children and
families advice
team
Telephone: 020 7530 6524/ 6541
The team currently consists of a social worker, family support
workers and health visitors. This is a new service to offer oneto-one advice, support and help for parents and/or children
experiencing difficulties or worries.
The team runs a clinic on Thursday mornings between 10 and
11.30am. Appointments can be made at reception or by
contacting the team directly.
District Nurses
Telephone: 020 7530 6520
The district nurses provide nursing care for people who are
housebound. They can also give advice and help if you are
looking after a friend or relative including loaning nursing
equipment if necessary. They usually visit between 8.30 am and
4pm. A reduced service is available at evenings and weekends.
Community
Midwives
Along with the doctors and health visitors, the community
midwives offer a full antenatal service including antenatal
classes, shared care with the hospital, midwife-led deliveries in
the hospital and at home. Midwife appointments are available
on a Friday morning for women booked for pregnancy care and
delivery at UCLH.
Smoking Cessation Simon Galton is our smoking cessation advisor. Smoking
Advisor
cessation appointments can be booked via the receptionist. No
referral from your GP is required. These appointments usually
take place on a Wednesday afternoon. Alternatively there are a
range of smoking cessation clinics available in the community.
Please ask our receptionists for further information.
Clinical
Psychologist
Dr Louise Crocker is our clinical psychologist. Appointments
with Dr Crocker are arranged via referral from your own
General Practitioner
Visiting Consultant Appointments with Mr Raymond Lobo who runs our outreach
Ophthalmologist
ophthalmology clinic are made by consultation with your GP
Visiting Consultant Appointments with Mr. Anthony Silverstone, our visiting
Gynaecologist
consultant gynaecologist can be made by arrangement with your
GP.
Visiting Consultant Appointments with Dr Halina Fitz-Clarence our visiting
Rheumatologist
consultant rheumatologist can be made by arrangement with
your GP.
Interpreting and
Advocacy
We have regular Bengali and Somali speaking health advocacy
available within the practice. Interpreting and advocacy can be
provided in many other different languages upon request
Substance Misuse
Clinic
We run a twice weekly clinic offering help to those with
substance misuse problems registered with the practice. We
would encourage you to talk with your GP if you have a drug or
alcohol problem as help is available.
Ms Libby
Matheson
Alcohol Advisor. Patients are able to self refer to Libby
Matheson who can provide advise on safe drinking limits and
brief interventions to assist patients to minimise harmful use of
alcohol. Onward referral to more specialist services can also be
arranged
Ms Rona Stanway
Advice regarding diet, healthy lifestyle and general health and
well being. You are able to self refer to Rona who runs a regular
clinic at The Caversham Practice
Ms Barbara Clarke Tomorrows People Employment and benefits advisor. Barbara
can provide impartial advice about returning to work and/or
benefits claims. She is independant of the DWP and is available
to help anyone who has been out of work for 6 months or
longer. www.tomorrows-people.co.uk