Download Read our practice leaflet - West Derby Medical Centre

WEST DERBY MEDICAL CENTRE
3 WINTERBURN CRESCENT
LIVERPOOL
L12 8TQ
ENQUIRIES: 0151 228 3768
FAX: 0151 259 7008
General Practitioners
There are 9 doctors in the practice: Dr D R Eccles, Dr C D Welsh, Dr M A Edwards,
Dr F C E Clark, Dr A Doddridge, Dr D G Edwards, Dr M Tyagi, Dr M Ahmed & Dr R Graham.
Practice Staff
Practice Manager – Mrs S Keeley
Assistant Practice Manager – Mrs K Hughes
Practice Nurses – Sr B Moss, Steven O’Brien & Vicky Peak
Primary Health Care Assistant – Mrs M Barrett
The practice is fully supported by receptionists and administration staff. Also attached to the
practice, but based at Dovecot Health Centre, are District Nurses, who can be contacted
Monday to Friday on 0151 295 9460, the Health Visitors are based in Yew Tree Centre and
can be contacted on 0151 296 7919 and the Midwives are based at Liverpool Women’s
Hospital and can be contacted on 0151 702 4177.
Surgery Details
There is a member of staff available, either via the telephone or face to face, from Monday to
Friday 8am to 6.30pm to deal with your enquiries. The telephone number for enquiries is
0151 228 3768. The practice is registered under and conforms to the Data Protection Act and
patients can gain access, if necessary, to their records in accordance with current legislation.
Making an Appointment
All consultations are by appointment only, patients will be offered the first available
appointment at the surgery. To contact the appointments line, please call 0151 259 2900. The
appointment line is open from 8.30am until 5.30pm daily.
There is an automated system in operation on the appointments line for routine GP
appointments. For any other appointments, such as with a practice nurse or an urgent
appointment, you should hold and speak to a receptionist. You can also register with the
practice to book appointments and request repeat prescriptions online via Patient.co.uk
The practice offers early morning appointments 3 days a week (Monday – Wednesday) and
late evening appointments on a Tuesday.
Telephone consultations are also available with all GP’s in certain circumstances, such as to
receive test results, medication reviews, earache, head lice, water infections and sick notes.
Please inform the receptionist you would like a telephone consultation when booking. If you
cannot attend an appointment you have made, please ring and cancel it in advance as
continued failure to do so will result in you being removed from the practice list.
Emergency Appointments
We release a handful of urgent appointments daily, in two batches. For a morning urgent
appointment, call the appointments line from 8.30am or call into the surgery and for an
afternoon urgent appointment, call the appointments from 3.30pm or call into the surgery.
Please be aware that there are only a couple of urgent appointments available each day and
they do tend to be booked within a few minutes of being released.
Home Visits
It is practice policy to visit only housebound or terminally ill patients. Home visits will NOT
be made for children. Requests for home visits should be made BEFORE 10.30AM on 0151
228 3768 and a GP will ring you back before a visit is made. There is a recorded message for
out of hours, giving details of how to obtain urgent medical attention or you can ring them
directly on 0151 220 3685. Please use this service with discretion.
Repeat Prescriptions
Patients must TICK only the items they require on the right hand tear off side of the repeat
prescription and put it in the prescription box in reception, giving TWO FULL WORKING
DAYS NOTICE. You can also post your request to us, enclosing a stamped addressed
envelope giving FOUR FULL WORKING DAYS NOTICE. IT IS YOUR
RESPONSIBILITY TO MAKE SURE YOUR MEDICATION IS ORDERED IN
TIME.
Clinics Held (All by appointment only)
Well Women Clinic & Smear Clinic (provided by Practice Nurse)
Asthma Clinic (provided by Practice Nurse)
Diabetic Clinic (provided by Practice Nurse)
Antenatal Clinic (provided by the Midwife, appointments available Tuesday ONLY)
Minor Surgery (must see a GP before your name can be added to the list)
Immunisation/child surveillance well baby (provided by Practice Nurse, every Wednesday
between 12:30pm & 1:45pm)
All patients have been allocated a named GP and you can find out the name of the GP by
either asking at reception or speaking to either the GP or practice nurse when you have an
appointment. You can still book an appointment with any GP.
Complaints or Suggestions
The practice endeavours to provide a high standard of health care, but occasionally things do
not go as smoothly as they should. If you have any cause for complaint or any suggestions to
make, please either put it in writing to the Practice Manager or ask to make an appointment to
see her.
All patients have the right to be registered with a GP, to be offered a health check, to receive
emergency care at any time and receive appropriate drugs and medications, to be referred for
a specialist opinion (where appropriate) and to choose whether or not to take part in medical
research or student training. Patients have a responsibility to, where possible, use our service
within the resources available, to cancel a pre-booked appointment, not to be violent or
display abusive behaviour and to maintain good relations with the practice.
THE PRACTICE WILL NOT TOLERATE VERBAL AND/OR THREATENING
BEHAVIOUR TO ITS STAFF AND TO OTHER PATIENTS.
THIS PRACTICE CAN ONLY ACCEPT PATIENTS LIVING IN AN L12
POSTCODE.