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The Prince of Wales Group Practice
87-89 Prince of Wales Road
London NW5 3NT
Tel: 0207 267 0067 (5 Lines) Fax: 0207 485 8211
Reception Opening Times are:
Monday, Tuesday, Wednesday & Thursday
8:45 am to 6:30 pm
8:45 am to 6:00 pm
Lunch time closing
1:00 - 2:00
Thursdays 1:00 - 2:30
Doctors’ Appointment Times
Late evening*
*Late appointments are primarily for patients that work and cannot get time off
work to see their GP during normal working hours. The practice will still close at
6:30 on Mondays-Thursdays and ONLY patients with an appointment to see a
doctor between 6:30 – 7 O0 will be let in by our receptionist.
Our Staff
Dr Nigel Ashworth
Registered: London 1984
Dr Judith Sender
Registered: Birmingham 1999
Dr Louise Pealing
MA Hons Cantab MBBS MSc MRCP
Registered: London 2003
Dr Sarah Palmer
Registered: London 1991
Dr Ruairidh Taylor
Registered: Edinburgh 1995
Dr Kingshuk Pal
BA Hons (Oxon) BM BCh MRCGP
Registered: Oxford 2003
Dr Richard Walthew
Registered: Wales 1992
Practice Nurses
Claire Holland
Registered Nurse ENB 1999
Dr Tamalyn Postgate
Registered: London 2000
Julie Singleton
Registered Nurse UKCC 1988
Dr Dominique Florin
Registered: London 1987
Rachael Fletcher
Registered Nurse NMC 2002
Health Care Assistant
Zuzanna Kwaitkowska
Dr Alison Buchanan
Registered: London 1983
Practice Manager
Philip Thompson
Deputy Practice/Reception
Peppy Begueria
We aim to treat all our patients promptly, courteously and in complete
confidence. This leaflet is for both existing patients and those considering
registering with us. It tells you about our services, how to access them and
some general information about how our practice operates
If you would like to register with us, please complete one of our registration
forms that are available at reception. You will be registering with the practice
rather than the individual GP.
Alternatively you can download our registration form from our website: .
Before we can register you we will need to see proof of your address, your NHS
number and details of your previous doctor. If you are new to the UK and have
not previously been registered with the NHS we will also need details of your
status as a resident here.
Making An Appointment
When you are registered we will ask you to make an appointment for a New
Patient Health Check to enable us to gather from you important information
about your health and medical history. This will help us the first time you need
to see a doctor.
Routine Appointments
Routine appointments to see a doctor or nurse, normally several days in advance
can be made by telephoning Reception on 020 7267 0067. Please try to ring
after 10 am unless you need an appointment for that day. Appointments are
booked with a specific doctor at intervals of 10 minutes. Every effort is made to
keep to these times. However, we are sure you will understand that there will
be occasions when the doctor you are seeing overruns. Please make a separate
appointment if more than one member of the family is to be seen.
Same Day (Urgent) Appointments
For consultations that cannot wait for a routine appointment, we will make every
effort to give you an appointment on the same day. You will not necessarily see
the doctor of your choice. If all the appointments for the day are gone by the
time your try to book, the receptionist will ask you to give brief details of your
problem and will pass the message to one of our doctors who will assess
whether to see you as an emergency or if you need to book a subsequent
routine appointment.
These appointments should not be used for repeat certificates, repeat
prescriptions, referrals, long standing medical problems, or for anything nonmedical such as the signing of passport application forms.
Text Reminders (Free of Charge)
If you have a mobile phone please make sure you let reception have your
number. We send a text message to remind you of your booked appointment.
The facility allows you to cancel your appointment if you no longer need it.
Cancelling Appointments
If you cannot keep your appointment for whatever reason, please ring to
cancel it as this frees up the time for someone else. Continued failure to cancel
your appointment may result in your removal from this practice. We lose
between 15 -20 appointments every week because people fail to keep their
appointments and do not inform us in advance.
Making An Appointment Online
On our website, you can also book appointments, order repeat prescriptions and
update your contact information (see details about our website in this leaflet).
Ask at reception for your pin and registration instructions then register
your details online to start using this service.
Home Visits
If you are housebound or too ill to get to the surgery please ask for a home visit.
If you think you need a visit please telephone between 10:00 and 10:30 am. A
doctor will assess your need for a home visit. Please do not ask for a home
visit unless you really cannot get to the surgery. Our doctors typically
see four patients in the practice in the time it takes them to do a single
home visit.
Patients With Reduced Mobility
All our doctors are based in consulting rooms on the first and second floor. If
you are unable to climb stairs please let the receptionist know when you make
your appointment so that you can be seen in our ground floor treatment room.
The surgery has wheelchair access to the ground floor and has a disabled toilet.
We are able to arrange interpreters for patients who do not speak English well or
who rely on sign language. Please let the receptionist know if you need this
service when you are making an appointment.
Out Of Hours (Evenings, weekends and public holidays),
If you need urgent medical attention that cannot wait until the surgery is next
open, please contact the new NHS 111 Service in the first instance by dialling
1-1-1 (calls to this number are free from landlines and mobiles). Depending on
the nature of the assistance you need they may refer you to our Out Of Hours
service, HARMONI. Harmoni has doctors on call who will see you at their
premises in camden and will do home visits if you need to be seen and cannot
In an Emergency you still dial 999.
Please use this service out of hours rather than going to the Accident
and Emergency at a hospital unless it is a genuine emergency
Telephone Advice
If you think a doctor or nurse may be able to help you over the telephone rather
than coming to the Surgery please leave your telephone number and brief details
of the reason for your call with the receptionist and someone will call as soon as
possible, depending on the urgency. If it is urgent please make this clear
to the receptionist and you will be called the same day.
Repeat Prescriptions
Repeat prescription forms are issued for prescribed drugs which you require on a
regular basis. Please read the right side of the prescription for details of when
reviews are due.
Hand the Repeat Slip attached to your last prescription to the
receptionist, put it in the Repeat Prescriptions box at Reception, or
post it to us - with a stamped addressed envelope if you would like .
You can also fax us a request. If you have lost your repeat slip please
ask a receptionist to print you another one.
The best way to order your repeat medication is to complete the right
hand side of the form, ticking the items that you require. If you
require items that are not on your repeat list, or you are requesting
items too soon, the request will need to be referred to the doctor. The
doctor may wish to discuss your request by telephone and/or ask you
to make an appointment to come in. Please allow for this possible
delay in fulfilling your request.
You can also order repeat prescriptions via your pharmacy, and/or
have the prescriptions collected for you by your pharmacy to save you
coming to the Surgery. You can discuss the ordering service with your
pharmacist and you can have prescriptions collected by your pharmacy
if you let us know when you put in your repeat request.
Repeat prescriptions will be ready for collection after 4pm 2 working
days (48 hours) after you have made the request, so please plan
We do not accept requests for prescriptions over the telephone.
Online repeat requests can be made via our website – see the section
in this leaflet about the website.
Hospital prescriptions: These must be taken to the hospital
pharmacy to be dispensed. On the rare occasion that this is not
possible, the request has to be referred to the doctor here which will
cause a 48 hour delay.
Baby Clinic/Child Health
We have Baby Clinic every Tuesday afternoon between 1:30 – 3:30pm when you
can see the Health Visitor without an appointment – you can just come into the
Surgery at this time and wait to be seen.
You may also be able to see the Practice Nurse and/or a GP offering advice,
immunisations, 6-8 week checks and post natal checks on the same day,
depending on their availability. Otherwise the Health Visitor may advise you
make an appointment to see them on another day.
Coronary Heart Disease
By appointment
Dr Taylor/Dr Palmer
This is a dedicated clinic run once a month and appointments are booked by the
By appointment
Asthma/Lung Disease(COPD)
By appointment
Nurse Julie Singleton/Rachael Fletcher/Claire Holland
There are 2 dedicated clinics a month.
Family Planning
Provided by all the doctors and nurses in the practice in surgery times.
Women on the contraceptive pill need a 6 monthly check with the practice nurse.
Women on HRT need an annual HRT check with the practice nurse
Women need to remember to make an appointment for these checks before
running out of medication. The nurse will issue repeat prescriptions once the
checks have been completed.
Coil insertion and cap fitting by special appointment in the WELL
WOMAN clinic
Well Woman
Oral contraception, Coil fittings, Contraceptive implant fitting, Diaphragm fitting,
Menopause problems, Screening for sexually transmitted infections.
Appointments are made only after first speaking to the doctor.
Dr Postgate/Dr Sender
These are held on alternative Thursday mornings 9:00 – 12:00.
Alcohol Advisor
An alcohol advisor attends the practice every Wednesday afternoon. If you are
concerned about your drinking please discuss this with a doctor or our Health
Care Assistant who can refer you. You can also refer yourself (please ask at
reception for details).
Drug Counsellor
We operate a shared care programme and we have counsellor who comes to the
surgery from and organisation called Response every Friday morning
Family Therapy
Please discuss with your GP if you would like to be referred for this.
Mental Health Worker
Every Tuesday morning and Thursday afternoon. Please ask your GP for details.
CBT Counsellor
Every Tuesday afternoon and Wednesday morning. Please ask your GP for details
Practice Nurses
Our highly qualified nurses deal with a range of conditions and health concerns
which include:
Blood Pressure checks
Asthma & Diabetic checks
Contraceptive checks
Cervical smears
Blood Tests
Travel vaccinations
Children’s Immunisations
Ear syringing
Stitch removal
Health Promotion
Smoking advice
Health Care Assistant
New Patient Health Checks
Blood Tests for all the patients
Smoking cessation
Travel Vaccinations
If you are planning a trip abroad and need travel vaccinations you need to book
an appointment with the practice nurse 6-8 weeks before you are travelling,
if possible.
It is too late to have travel vaccines less than 2 weeks before your holiday as the
vaccines will not have taken effect.
We offer a limited number of appointments each week for travel vaccinations, so
book early. If we do not have any available appointments before your holiday
you can still go to a local travel clinic (see below), although this will cost more.
We are able to provide a number of vaccinations free on the NHS, but we have
to charge for some of the more specialised travel vaccinations which are not
funded by the NHS.
To make a travel appointment, please fill out the form that is available at
reception or on our website with details of where and when you are travelling.
The practice nurse will then decide which vaccines you will require. Our reception
team will then contact you to let you know if you will have to pay for any of
these vaccines. If you are happy to pay, the receptionist will book you in to see
the nurse. If there is a charge please bring this money in cash on the day of your
appointment and give it to the reception staff.
Cost Of Vaccines
Hepatitis A
Yellow fever
Meningitis ACWY
Hepatitis B
(or £130 for a course of 3)
Anti-malarial medication is not free and is available from most pharmacies.
Vaccines for Tick Borne Encephalitis and Japanese encephalitis have to be
referred to a specialist travel clinic.
If you do not bring any payments in cash on the day of your appointment we will
not be able to give your vaccinations.
Local Travel Clinics
Royal Free Hospital
Pond Street
London NW3
British Airways Travel Clinic
213 Piccadilly
London W1
Tel: 0207 830 2885
Tel: 0845 600 2236
District Nurses
The Camden District and Community Nurse team provide nursing care at home
mainly for the elderly and housebound.
Practice Staff
The Practice Manager, Philip Thompson and Assistant Practice Manager, Peppy
Begueria, will be able to help you with any administrative problems you may
have with the way the practice runs.
We have a very helpful team of receptionists here to help you. They answer the
phones, deal with enquiries and take repeat prescriptions. Their job is very
demanding so please be patient
Our Practice Website.
Our website can be a great way of getting information about the practice, Local
services and also very useful for many things.
You can book appointments online (see reception for your access pin and
details), order repeat prescriptions and update your contact information.
Our website contains information regarding clinics and also forms you may
normally come into the surgery to get such as Travel clinic forms, registration
forms etc.
You will see all the Patient participation group information on the website
including minutes/ details of the last meetings held and all of the practice
Access To Medical Records
All our patient records are kept on computer. We can assure patients of
complete confidentiality at all times. The Data Protection Act protects your rights
by ensuring that no one has access to your records without your consent.
The following people may access your records in the course of providing your
care: General Practitioners, Practice Nurses, Practice Staff, District Nurses, Health
Visitors and other professionals involved in your care.
You have a right to see your medical records, subject to the limitations of the
Data Protection Act 1998. Should you wish to see your records please write to
the Practice Manager who will arrange a mutually convenient time for you to
come in to the surgery to read them. The cost of this service is £10 plus an
administration and photocopying fee which varies according to the size of your
Summary Care Records
A Summary Care Record is an electronic record which contains information about
the medicines you take, allergies you suffer from and any bad reactions to
medicine you have had. This information is made available to any healthcare
staff who need to treat you in an emergency, or when your GP practice is closed.
If you wish you can opt out of making this information available.
“Chaperone” Policy
If you need a physical examination your doctor will ask if you would like
someone else to be present. This is quite routine and entirely optional.
Patient Comments and Complaints
Comments on any aspect of the practice will be welcomed. There is a
Suggestion Box in reception where you can leave your comments and
We always try to provide the best service possible, but there may be times when
you feel this has not happened. Information is available at reception which
explains our in-house complaints procedure, drawn up to respond to patient
grievances. Our practice is not able to deal with questions of legal liability or
compensation. All complaints must be in writing and if you wish to make a
complaint please ask a receptionist for the procedure and complaint form.
In the majority of cases, concerns can be resolved quite easily. If you prefer,
you can phone or write to the Patient Support Service, Freepost RSSE-SHETUJTL, NHS North Central London PALS & Complaints, 5th Floor Stephenson
House 67-87 Hampstead Road London NW1 2PL. Tel: 020 3317 3003; Email:
[email protected] ; or Fax : 020 7813 8739
If you are not satisfied with the way we have dealt with your complaint, you can
also contact the Parliamentary and Health Service Ombudsman, Millbank Tower,
Millbank London SW1P 4QP. Tel: 0345 015 4033; Email:
[email protected]; or Fax: 0300 061 4000
Sick Notes
Please note that your GP will not issue an NHS sickness certificate for periods of
less than 7 days. Your employer may provide their own self certificate form,
please check with them.
Test Results
Your doctor or nurse may arrange for you have some tests, eg blood tests. We
will contact you when we receive the results if any further action is needed. If
you want to ask about the results please ring only between 2.30 and 3.30 and
select the option for Results on our telephone system.
We encourage all our patients to share the responsibility for their health, both in
preventing disease and in treating existing diseases. A healthy lifestyle can
prevent many serious diseases. Please feel free to ask for advice.
Selected individuals receive reminders for health checks and screening
examinations. These include child immunisations, smear tests, mammograms
and flu vaccinations. People with long term conditions such as diabetes receive
reminders for tests on their blood, eyes and feet. Some procedures are carried
out by the practice while others are arranged by Camden Primary Care Trust.
Confidential registers of people who need these procedures are maintained on
computer and audited by Camden PCT. They are used to plan and deliver
services and also send invitations and results to patients on behalf of general
One unit equals half a pint of beer, 1 measure of spirits or 1 glass of wine. The
recommended upper limits (per week) are 21 units for men and 14 for women.
Blood Pressure
High blood pressure can increase the risk of heart attacks and strokes. Reducing
blood pressure can reduce these risks.
All adults should have their blood
pressure checked at least every five years.
Sexual Health
For advice on safer sex and free condoms please see any doctor or practice
nurse. The emergency pill (morning after pill) can be taken up to 72 hours
afterwards although you should try to contact the surgery as soon as possible.
Smoking is a major cause of cancer and heart disease and is the single largest
preventable cause of ill health in this country. Practice nurse offers smoking
cessation advise. If you would like advice and help to give up please ask.
Young People
Adolescence is a time of great emotional and physical changes and can be a time
of stress and family tensions. Any young person can consult any of the doctors
in strict confidence about any personal, emotional or sexual problem.
The Minor Ailments Scheme offers an alternative to a GP consultation for the
treatment of many common minor ailments. To access this scheme you just
need a ‘passport’ issued from the Surgery to take to your local pharmacy. Please
ask a receptionist for this.
The scheme allows participating pharmacies to supply certain medications to
patients referred from this surgery.
Conditions that can be treated under the scheme:
Athlete’s foot; Constipation; Cough; Cystitis; Diarrhoea; Dyspepsia/indigestion; Earache;
Fever; Hay Fever/Allergic Rhinitis; Head lice; Insect bites and stings; Minor burns and
lacerations; Mouth Ulcers; Sore throat; Sprains/Strains; Teething; Threadworm; Vaginal
Candidiasis; Verruca; Viral URTI; Warts.
Self Help For Minor Ailments
When taking medicine always read the
instructions and do not exceed the
recommended dose.
Head Lice
Back Pain
Back pain will usually respond to a few
days rest and paracetamol taken to
relieve the pain and any inflammation.
If symptoms persist for more than a few
days consult your doctor.
Contrary to popular belief head lice
prefer clean hair and are therefore not
a sign of poor personal hygiene. You
can buy a medicated lotion from the
Another effective treatment is to use a
thick hair conditioner after hair
washing, and comb it thoroughly
through the hair with a nit comb – this
will remove most of the eggs. Repeat
after each hair washing until head is
Coughs, Colds & Flu
Antibiotics do not cure coughs, colds or
flu, which are usually caused by a virus.
Treatment should consist of rest, plenty
of liquids (but avoid alcohol) and
paracetamol if you have a headache or
are feverish.
Sore Throats
Most sore throats are caused by a viral
illness and do not require antibiotics.
They should settle within 3-4 days by
gargling with soluble aspirin for adults
or paracetamol for children. If the
sore throat persists, or is accompanied
Diarrhoea and Vomiting in Adults
by high fever or swelling of the tonsils,
It is very important to keep drinking consult your doctor.
enough fluids to avoid dehydration.
Take frequent drinks of clear fluid. Do
not prepare food for others.
If Temperatures in Children
symptoms persist for more than a few To bring down the temperature, cool
days, or if you have recently returned the body by removing high clothing
from abroad, consult your doctor.
and sponge with luke warm water.
Give the appropriate dose of
Diarrhoea and Vomiting in Babies paracetamol and consult your doctor if
and Young Children
symptoms persist.
It is important to avoid dehydration in
babies. Give the baby frequent sips of
clear fluids and stop all solids. As the
diarrhoea settles gradually restart milk
and solids. If the diarrhoea persists for
more than 24 hours consult your doctor.
Useful Telephone Numbers
23 Malden Road, NW5 2UY
Tel: 020 7485 1251
Monday – Friday
9.00 - 6.30
9.00 - 5.30
365 days per year
BLISS 9.00 am - 10.00 pm
50 Willesden Lane, NW6 7SX
Tel: 020 7624 8000
196 Kentish Town Road, NW5 2AE
Tel: 020 7485 4974
Monday - Friday
9.00 – 6.30
9.00 - 5.30
WARMAN-FREED 8 30 am -12 midnight
45 Golders Green Road, NW11 8EL
Tel: 020 8455 4351
Royal Free Hospital:
University College London:
Whittington Hospital:
020 7794 0500
0845 155 5000
020 7272 3070
Community Health Council
Sexual Health & National Aids Helpline
Alcohol Advisory Service
Alcoholics Anonymous
Bereavement Counselling (Cruse)
Brandon Centre (Young people counselling)
British Pregnancy Advisory Service
Camden Lesbian, Gay, Bisexual and
Transgender Forum
Camden Citizens Advice Bureau
Emergency Dentist - UCH (Sat/Sun morning)
Gospel Oak Family Planning Centre
London Marriage Guidance
Margaret Pyke Family Planning Centre
Mind in Camden
Narcotics Anonymous (Drug Addiction)
Rape Crisis Centre (Counselling)
Saneline - (help coping with mental illness)
Shelter - (for housing emergencies)
Victim Support Line (Violence)
020 7530 5255
0800 567123
0800 140 4824
020 7833 0022
0844 477 9400
020 7267 4792 (ages 12-25)
0845 7304030
020 8788 5720 (Daytime)
0800 328 2509 (Harassment Hotline)
0800 1111
0300 330 0646
020 7380 9857
020 3317 3800
020 7637 5363
020 3317 3737
020 7911 0822
020 7730 0009
020 8572 0100
0845 7909090
0845 7678000
0808 8004444
0845 303 0900
price £
Private sick note
Passport form/photograph
Driving licence photograph
Freedom from infection certificate
Provident Association claim form (eg BUPA/PPP)
School fees insurance claim form
Sickness/accident insurance benefit claim form
Fee for medical consultation - private patient - according to time taken
Pre-employment medicals, LGV, PCV, taxi driver, elderly driver fitness
certificate, fitness for sports, fitness to attend school. Seat belt exemption.
Medical Report, no examination (eg for insurance), subject to time taken
but based on
(1/2 Hour)
(1/2 Hour)our)
Computerised records (+ photocopies10p per sheet)
Manual records or combination of manual/computer
Records (+ photocopies 10p per sheet)
Private prescription for drugs required solely for purpose of travel abroad
Vaccination certificate
Holiday cancellation certificate
Fitness to travel certificate
Eg Occupational health, depending on length of form
25 - 50.00
Yellow fever
Meningitis ACWY
Meningitis Menveo
(Under 5s: £45)
Hepatitis B
each dose
course of 3
Rights and Responsibilities
Respect for Privacy, Dignity and Religious and Cultural Beliefs
You will be treated politely by our staff at all times
We respect your privacy during consultations and treatment
All information about you is treated as confidential
We respect your religious and cultural beliefs
We will always seek your permission in involving you with research and/or
medical students
We will show no discrimination to our patients on the grounds of race, gender,
social class, age, religion, sexual orientation, appearance, disability or medical
condition and will treat everyone as an individual
Staying Healthy
We will endeavour to help you to achieve the best state of health possible
We will offer advice and seek to inform you of the steps you can take to
promote good health and to avoid illness
We will offer appropriate services to promote health, such as Child Health
Surveillance and Adult Health Checks Your Treatment
We will involve you as much as possible in the making of decisions around your
treatment. You should be given a clear explanation of your illness and its
treatment, alternative treatments and the likely outcome
We will provide co-ordinated and appropriate care for people with chronic
illness Information about the Surgery
We will keep you informed of our services and any developments through our
practice booklet, notice boards in the waiting room and verbally
How you can help us
Please treat all surgery staff with courtesy at all times; they are often
working in very busy stressful situations
Do not ask for information about anyone other than yourself
Do ask if there is anything you don’t understand
Patients’ rights to General Medical Services:
 Patients have the rights to:
be registered with a practice
choose their usual doctor
be offered a health check on joining the practice
receive emergency care at any time from the practice
receive appropriate drugs and medicines
be referred for specialist or second opinion if they and the GP agrees
have the right to view their medical records, subject to the Acts and to know
that those working for the NHS are under legal obligation to keep the contents