Download King’s College NHS Health Centre P

Registration
PRACTICE LEAFLET
The Health Centre catchment area covers most of
inner London including all the Halls of Residence.
Practice Catchment Area
King’s College
NHS
Health Centre
WWW.KINGSCOLLEGENHSHEALTHCENTRE.COM
Boundary of practice catchment area
Partnership Agencies
NHS Central London Clinical Commissioning Group
15 Marylebone Road
London NW1 5JD
020 3350 4321
www.centrallondonccg.nhs.uk
3RD FLOOR MACADAM BUILDING
SURREY STREET
LONDON WC2R 2NS
TEL: 020 7848 2613
FAX: 020 7848 2754
[email protected]
King’s College London
The Strand
London WC2R 2LS
020 7848 1000
www.kcl.ac.uk
www.kingscollegenhshealthcentre.com
@KCLHealthCentre
facebook.com/kclhealthcentre
Location
Complaints, Comments or
suggestions
3rd Floor Macadam Building (K).
The Health Centre is committed to providing high
quality healthcare and services to patients.
If you have a complaint, compliment or suggestion
about the service you have received from the Health
Centre, please let us know.
We operate a complaints procedure as part of the
NHS system for dealing with complaints. The
practice complaints procedure meets national
criteria. You can download the making a complaint
leaflet from our website or request a copy from
reception.
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Please let us know if you are unhappy or have
a suggestion about how we can do things
better.
All complaints are treated in the strictest
confidence.
Making a complaint will not affect your
treatment or care.
Options to raise a complaint
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Speak to the Centre Manager, an appointment
can be arranged via reception.
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If you prefer you can contact the Complaints
Department at NHS England:
NHS England PO Box 16738
Redditch
B97 9PT
Tel: 0300 311 22 33
Email: [email protected]
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If you are not satisfied with the way we have
dealt with your complaint you can contact:
Health Service Ombudsman
Tel:0345 015 4033
Website: www.ombudsman.org.uk.
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Give at least 24 hours notice if you are
cancelling an appointment.
Only ask for a home visit if you are too ill to visit
the Health Centre.
Read the practice booklet or our website as
they contain important information.
Let us know if you feel there are things you want
to see improved or changed in the Centre.
Be aware of patient confidentiality and arrange
your own appointments.
Patient Participation Group and
Virtual Forum
You can also join our Patient Participation
Group (PPG) that meets every 3 months to give
feedback and suggestions to the Health Centre.
Further information on this is on our website.
www.kingscollegenhshealthcentre.com
Virtual Forum
You can also leave feedback on our virtual
forum via www.kinship.kcl.ac.uk
King’s Smartphone App
You can download the King’s App by scanning
the QR code on the front of this leaflet for the
Health Centre’s basic information
You can follow us on twitter!
Health Centre Details
King's College NHS Health Centre was
established in 2001 and is a PMS (personal
medical services) practice. Our team includes
doctors, nurses, and other health workers. We
offer health care for students and staff of King's
College London.
Our aim is to provide an accessible confidential
service which works with you to meet your
health needs as every patient deserves our
personal best.
The Health Centre is situated in the Macadam
Building of the Strand Campus. The nearest
tube stations are Temple, Embankment,
Waterloo, Holborn and Charing Cross. Our
premises are fully accessible to wheelchair
users and patients with restricted mobility.
Central London Clinical
Commissioning Group
King’s College NHS Health Centre is a member
of the NHS Central London Commissioning
Group (CCG). The CCG consists of 36 GP
practices in Westminster whose aim is to deliver
excellence in general practice and achieve high
quality service for patients.
@KCLHealthCentre
You can like our Facebook Page!
facebook.com/kclhealthcentre
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Team Members
Senior GP Partner
Dr Derek Chase MA MB BChir FRCGP DRCOG
GP Partner
Dr Mona Vaidya MBBS DFSRH MRCGP DRCOG
Nurse Partner and Centre Manager
Ms Denise Johnson RGN RSCN Adv FP Cert,
Asth Dip.
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Medical Team
Dr Claire McMullen MBBS FRACGP (MRCGP equiv)
Dr David Spiro MA MB BChir DRCOG MRCGP
Dr Rosie Wynne Simmons MBChB DRCOG MRCGP
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Nursing Team
Ms Jill Astle-Fletcher- Clinical Lead Nurse, RN, RM,
ONC, Counselling Dip, Practice Nursing Dip, Family
Planning, IUCD & Nexplanon RCN accreditation.
Ms Natalia Barrett-Bowen BN, RGN, Family Planning
Dip.
Ms Laura Welch RN BSc(Hons) Teaching & Assessing
(ENB 997) NARTC Asth Dip. Family Planning (ENB 901)
Ms Deborah Wood RGN, Practice Nursing Dip, Family
Planning Dip, ITEC Dip.
Ms Catherine Malthouse RN, Family Planning (ENB 901),
Nexplanon RCN, Minor Surgery cert
Health Care Assistant
In return we expect you to:
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Ms Titta-Maria Laattala & Ms Janet Cater
Admin Team
Mr Declan Stow Deputy Practice Manager
Mr Laurence Collins Reception Manager
Ms Shalini Gova Receptionist/Admin Assistant
Ms Janet Cater Receptionist/Admin Assistant
Ms Jacintha Faugas Receptionist/Admin Assistant
Mrs Elaine Shotbolt Receptionist/Admin Assistant
Improving Access to Psychological
Therapies (IAPT) Team
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Mr Russell Branbrook & Ms Sophie September
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Osteopath
Dr Jovan Djurovic MD.FLCOM. Member General
Osteopathic Council.
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Have routine appointments with the medical staff
available within five working days.
Offer you a health check when you first come to
register at the Health Centre
Have a nurse available for telephone advice
between 09:00 and 11:00 Monday to Friday.
Offer advice to promote health, for example stop
smoking, exercise, diet and self-help for minor
ailments.
Have repeat prescriptions ready to collect within
two working days.
Arrange a home visit if you are too ill to attend the
Centre.
Treat the staff with courtesy and respect at all
times. (Any patient acting violently towards
staff and/or other patients will necessitate us
to call the police and your name will be
removed from the Centre list of patients)
Attend appointments on time. (You will be
asked to rebook if you are 10 minutes or more
late for your appointment).
Make every effort to attend the Health Centre
when you have an appointment to make the best
use of medical and nursing time. Please note our
Policy for lateness and missed appointments.
Tell us directly if you change your name,
address or telephone number by emailing,
calling of coming to the Health Centre.
Tell us all the details of your past illnesses,
medications, hospital admissions and any other
relevant information.
Make an appointment for one person only.
'One patient - one appointment'.
Be considerate to other patients by being aware
appointments are generally 10 minutes long
unless a double appointment is requested.
Not abuse the emergency appointment
system. Only emergency medical conditions
can be seen in emergency appointments.
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Patients’ Charter
We agree to:
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Greet you courteously and treat you with
respect at all times. The Health Centre has a
policy of non-discrimination regardless of age,
race, ethnicity, religion, sexual orientation,
gender identity or disability. The Practice
believes in fairness and equality and above all,
values diversity in all our work as a provider of
health services.
Make every effort to see you promptly. Our
aim is an average delay of 20 minutes from
the time of a booked appointment.
Respect your confidentiality. Everyone
working for the NHS has a legal duty to keep
information about you confidential, except for
very rare circumstances prescribed by
law. Your medical records, both written and
computerised, are kept secure and access
restricted to practice staff. We only use or
pass any information about you to other health
professionals involved directly with your care
or with your expressed permission. Anyone
who receives information from us is also under a
legal duty to keep it confidential. Requests for
copies of your medical records or other
information about you will only be released to third
parties, not involved in your medical care, with
your explicit consent, except when not doing so
would be deemed to put you or other members of
the general public at risk.
Give you access to your medical records
subject to any limitations in the law, and keep
your computerised medical records under the
terms of the Data Protection Act.
Inform you of our services, using the practice
website, booklet, posters, leaflets, facebook and
twitter.
See you the same day if you have an
emergency medical problem.
Allow you to decide whether to take part in
research/training
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Opening Times
Reception is open and available on the face to
face from 8:30am. Our telephone number is a
24 hour service.
08:30 - 18:30
Monday to Friday (term-time)
08:30 - 20:30
Tuesdays and Thursdays
(term- time & booked only)
Clinic Times
Monday to Friday
09:00 - 10:00
Nurses’ appointments
11:00 - 13:30
Sit and Wait clinic
11:30 - 14:00
Doctors’ appointments
15:00 - 18:00
Doctors’ and Nurses’
appointments
Late Evening Clinics
Tuesdays and Thursdays term-time only
18:00 - 20:00 Doctors’ appointments
18:30 - 20:00 Nurses’ appointments
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How to see/contact
nurses and doctors
Registration
The Health Centre catchment area covers all of
Inner London including all the Halls of
Residence. All new patients are invited to book
an appointment with the nurse for a simple
health assessment to offer health promotion
advice and update any routine vaccinations.
Further appointments for health promotion
advice can be made if required.
Pre-booked appointments
Telephone or come into reception to make
appointments. These are booked at 10 minute
intervals. GP appointments can be booked
online. For information on online booking see
our website or ask at reception.
Preference of practitioner
Patients can express a
preference by asking to see a
named doctor or nurse when
booking their appointment or
when giving their name in the
‘Sit and Wait’ clinic.
Emergency appointments may not always be
with the doctor or nurse of your choice.
Same day appointments
If you need to be seen on the same day call
between 09:00 - 11:00 and speak to a nurse
who will advise you and arrange for assessment
and treatment as needed.
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Access to medical records
The Centre follows a procedure as set out in the
Data Protection Act 1998 which gives patients,
or their authorised representative, the right to
apply for access to their health records and/or
to obtain copies. To access your medical
records you need to make a request in writing to
the Centre Manager. You will be contacted
within a week to arrange an appointment to
view your records. Please be aware there is a
charge if you require copies.
Policy for Lateness and missed
appointments
This Health Centre operates a ‘failed to attend’
policy for all patients that miss their
appointments. If a patient fails to attend two
appointments a warning letter will be sent to the
patient. If a patient misses more than three
appointments within one year they will be
removed from our practice list for one academic
year after which they can re-register if they
wish.
As part of our aim to reduce patient waiting time
we operate a lateness policy.
Every patient is given an allocated time of 10
minutes with the nurses or doctors. If you are
more than 10 minutes late for your appointment
the nurses or doctors will ask you to rebook as
they will be seeing their next patient.
To ensure that all clinics run to time please
arrive at your allocated appointment time.
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Other Important
information
NHS walk-in centres
The nearest to the Health Centre is Soho Walkin Centre, 1 Frith Street, London W1D 3HZ
Tel: 020 7534 6500 Information about other
walk-in centres can be obtained from NHS
Direct on 0845 46 47 or from: www.nhs.uk
Emergency Medical Treatment
whilst abroad
If you are a UK resident you are entitled to any
medical treatment which becomes necessary, free
or at a reduced cost, when temporarily visiting a
European Union (EU) country, Iceland,
Liechtenstein, Norway or Switzerland. Only
treatment provided under the state scheme is
covered. However to obtain treatment you will
need to have a European Health Insurance Card
(EHIC) with you. You can obtain these, free of
charge, from post offices, from www.dh.gov.uk or
www.ehic.org.uk. Please note: not all UK residents
are covered in Denmark, Iceland, Liechtenstein,
Norway or Switzerland. It is advised that you take
out additional medical insurance when traveling
especially to non-EU countries
Contacting You
Emergencies (24 Hour access)
In an emergency call the Centre on
020 7848 2613. Only dial 999 if the emergency
requires an ambulance.
Advice and visits when the Centre is
closed
Telephone 020 7848 2613 and your call will
be diverted to speak to a clinician. Please
be ready to give your name,
address and telephone number
and state that you are a patient
at King’s College NHS Health
Centre and explain the problem
clearly. The clinician may give
you advice and/or arrange for a
prescription, ask you to attend an urgent
care centre or, if appropriate, arrange a GP
to visit you at home. You can also obtain
advice and information from www.nhs.uk
Home visits
These are available only for patients unable to
attend the Centre for medical reasons. Please
try to come to the Centre whenever possible as
the facilities here are better for examination and
treatment.
Where needed a request for a visit should be
made as early in the day as possible.
From time to time the Health Centre may
contact you by email or text. Please let us know
if you do not want any of these
forms of contact or we will assume
that we can contact you in this
way.
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Services
Advice and Results Line
If you would like to speak to a nurse for advice
or get your results by telephone please call
between 09:00 - 11:00 and leave your name for
the nurse to call you. Please note the return call
will be from a unidentifiable number.
The nurses will advise you on most things and
can get advice from or ask a GP to call you if
needed. You can also attend the ‘Sit and Wait
clinic’ or make an appointment to see a nurse or
a doctor for results.
Asthma
If you are having any problems with your
asthma you can attend the Sit & Wait Clinic or
speak to Nurse Laura or Nurse Jill who have a
special interest in asthma.
Blood tests
This service is run for the
purpose of taking blood from
patients as requested by your
doctor or nurse. You can attend
the Sit & Wait Clinic or arrange
an appointment with a Health Care Assistant
or a Nurse. To obtain results please call in
between 9am– 11am.
Diabetes
You can phone the Student Advisers on the
number given below to book an appointment.
For brief enquiries, clients may wish to attend
the drop-in sessions, these are usually held
daily on one of the campuses - please check
the webpage www.kcl.ac.uk/advice for details.
Contact details
Strand Campus
3rd floor Macadam Building. Tel: 020 7848 2530
Guy's Campus
Ground floor Henriette Raphael Building.
Tel 020 7848 6860
Waterloo Campus
Ground Floor, Waterloo Bridge Wing, Franklin
Wilkins Building.
Tel: 020 7848 4028/4026
Alternatively you can email [email protected]
Travel Service
Immunisations and travel health advice are
available by appointment.
Please consult the nurse as soon as you know
when you will be travelling (ideally at least 4-6
weeks before travel).
Have a look at our website information and fill in
a pre-travel questionnaire prior to booking your
appointment. It is essential to bring with you any
previous vaccination information you have.
Some vaccinations take time to become
effective and require a course of treatment.
Please note that some vaccinations are not
This service helps patients with diabetes
manage their blood sugar, monitor their diet
carefully and manage regular treatments such
as injections and tablets. You can book an
appointment with your Doctor, Nurse Jill, Nurse
Laura or contact reception for more information.
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Sit and Wait Clinic
There is a nurse ‘Sit and Wait’ clinic Monday to
Friday 11:00 - 13:30. You can be seen for a
new patient check, be assessed for an urgent
doctor appointment, for blood tests, repeat
contraception (if no problems) and for other
minor consults such as suture removal.
The ‘Sit and Wait’ clinic is not for ongoing
problems for which the doctor has already seen
you or for travel vaccinations.
If unsure, please phone the nurse between
09:00 - 11:00 and they will advise you.
Smoking Cessation
A one to one session with nurse Laura
is offered once a week up to 4 weeks
and follow up till 12 weeks. Nicotine
replacement therapy (NRT) can be
prescribed for those who would like to
use it.
Sport Injury Clinic
Dr Jovan Djurovic is a Sports
Injury Specialist. Please see your
Doctor for a referral to the clinic.
Student Advice
The College Student Advisers work from the
main campuses including the Strand, Waterloo
and Guy's. The Student & Advice Service
provides a free, confidential advice and
information service.
In particular advice can be given on grants and
loans, managing finances, welfare benefits,
housing rights, issues affecting international
students, immigration legal issues and other
practical matters.
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Forms & Certificates / Sickness
Certificates
The nurses or doctors can
issue
Exam/College
certificates. If the certificate
relates to an ongoing problem
which you have already seen
the GP about, please book an appointment with
the same clinician.
Work certificates are issued if you are unwell for
over 7 days and you will need to see a GP for
these. If you are off work or college between 3-7
days you need to fill in a SC2 (self-certificate)
form, available from reception or download one
from www.hmrc.gov.uk/forms/sc2.pdf or the
Health Centre website.
If you have other forms that need completing
please see our website or ask reception for
more information.
Immunisations
It is very important for students under age 25 to
have had 2 doses of Measles, Mumps, Rubella
(MMR). It is also strongly recommended to have
had the Meningitis C Vaccine. It is better if this
is done before coming to College, but can also
be done at the Health Centre.
Interpreters
Interpreters, including for British sign
language, are available by
arrangement with Reception. Please
inform us in advance in order for us to
make arrangements. French, Hindi,
Finnish, Swedish and Gujarati are spoken by
staff members of the Health Centre.
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Mental Health Services
Self Help Books - There is an accessible library
at the King's College Health Centre.
Improving Access to Psychological Therapies
(IAPT) Service - The treatment is tailored to the
individuals needs and is delivered in various
ways. Please see a GP or Nurse for a referral or
for further information.
KCL Counselling - The King's College Student
Counselling team works on the main campuses
including the Strand, Guy's, Waterloo and
Denmark Hill. Its aim is to enable students to
make the most of opportunities offered at the
College by helping them cope with any
problems or difficulties that may arise of a
personal or emotional nature.
All consultations are entirely confidential. You
may refer yourself by coming to the Health
Centre and completing a counselling
assessment form.
Forms can also be obtained via the website
http://www.kingscollegenhshealthcentre.com/
index.php?p=1_4_Services#mental%20health
When you have handed in your form the Head
of Student Services will contact you to offer you
an appointment. For enquiries please contact:
020 7848 1731.
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The Dean Street Sexual Health Team run a
Sexual Health Clinic at the surgery during term
time:
10:20 - 13:40
Monday Dean Street Team
(by appointment only)
10:20 - 13:40
Friday Dean Street Team
(by appointment only)
See reception for appointments.
Women's Health
Contraception & Sexual Health The Practice Nurses are able to
advise on all aspects of
reproductive and sexual health
including birth control. All
contraceptive and barrier methods including
condoms and dams are available free of
charge.
Cervical Smears - The Practice Nurses are also
able to perform cervical smears and
recommend that all women over the age of 25
who have been sexually active have a cervical
smear every 3 years.
If you are unsure as to whether you should have
a cervical smear our nurses will be able to
advise you accordingly.
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Medication should be requested at least 48
hours in advance (5 days if sent by post
allowing 48 hours from when request received).
At any one time, only one month's supply for
most medicines will be issued.
Collecting your prescription:
This can be done from reception or it can be
posted to you (please provide a stamped
addressed envelope). Prescriptions can also be
posted directly to the pharmacy of your choice:
N.B. If requesting online please mark which
pharmacy you wish it to be posted to, for
example:
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Boots the Chemist Strand
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Boots the Chemist Waterloo
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Boots the Chemist Hays Galleria
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Boots the Chemist Charing Cross
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Sainsbury’s Pharmacy Dulwich
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Sainsbury’s Pharmacy Finchley Road
No requests for repeat prescriptions can be
taken by phone. If going abroad for longer than
4 weeks, please see one of the doctors about
giving you an additional prescription for your
medication.
Sexual Health
We have a non-judgemental approach to your
sexual behaviour and orientation. We aim to
support you to make informed, safer choices.
The Health Centre provides free and
confidential help with all sexual health issues,
ranging from pregnancy to sexually transmitted
infections (STIs).
We offer a range of contraception and barrier
methods including emergency contraception,
IUD and implant fittings. Free condoms & dams
are available without consultation.
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Minor Surgery Clinic
The Centre offers a Minor Surgery Clinic that
treats lumps, bumps, skin lesions and joint
injections once a fortnight. Please book an
appointment with one of the Doctors for a
referral to the minor surgery clinic.
Items for which there is a charge /
private services
If you are Staff or Student of King’s College and
are not eligible for NHS care or need non-NHS
services the practice offers the following nonNHS / Private services: Medical Examinations,
Blood tests, Medical Forms, To Whom It May
Concern Letters, Travel Vaccinations /
Immunisations through our Travel Clinic, There
is a charge for private medical services. Please
enquire at the reception for further information.
Repeat prescriptions
If you take regular
medication you need to be
seen by the GP for your
medication to be set up as a
repeat prescription.
Requesting
prescription:
a
repeat
You can request your repeat prescription by
using the online facility (which also enables you
to book GP appointments) or the smartphone
app. To use the online facility you will need
your secure log in information from reception.
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