Download Explain the Benefits of Effective Communication practices in any

INFORMATION AND COMMUNICATIONS UNIVERSITY
SCHOOL OF BUSINESS
Communication Skills
An assignment submitted in partial fulfillment of the requirements for the
BA Degree in Business Administration
Assignment No. Two
Student details: Miriam Nyangu Kavimba
SIN: 1607559216
Question. : Explain the Benefits of Effective
Communication practices in any Organization
Lecturer’s Name: Mrs. Merit Katotobwe
Year: First
Communication is the ability to convey information to another effectively and efficiently. Business
managers with good verbal, non-verbal and written communication skills help facilitate the sharing
of
information
between
people
within
a
company
for
its
commercial
benefit.
www.businessdictionary.com/definition/communication-skills.html
Benefit is defined by www.dictionary.com/browse/ as something that is advantageous or good.
Communication is a very important part of working in the business environment. Managers must be
able to communicate with employees and employees must be able to communicate with managers in
order to have a profitable business.
This paper will try to answer the benefits of effective communication practices in any organisation,
from the research conducted from various sources. We will begin by identifying the effective
communication practices and then summing up with the benefits of effective communication
practices.
As the leaders of organizations, CEOs are expected to effectively communicate with their
stakeholders, customers and employees.
Always being in the spotlight, however, requires a certain communicative skill set. You have to
ensure that employees are happy and that everyone feels like they're in the loop on key company
happenings too. In essence, it is the job of the CEO/manager to set the tone for the entire
organization.
Every successful CEO makes a special effort to get to know his or her team as individuals
(socializing). Get into the practice of walking around your office or engaging in informal chats. Show
interest in the constituents' (can include employees, partners and customers) lives and be willing to
share some details about yourself. The lower your pedestal, the more employees will rally behind
you. Levit, A.
According to Rob Fulton, he encourages communicators to Emphasize the key points through
repetition. He claims that he has been in so many banquet halls listening to some of the greatest
leaders in their industries today share about their approach, and what they say is brilliant but
consistently have difficulty with remembering their key points, so it is important to repeat key bullet
points for emphasis so that no part of the argument is lost,in order for effective communication to
take place.
It is also important to keep a good sense of humor when communicating as laughter helps people to
loosen up mood and help to clearly convey the tone of your message.
Great communication is active listening. The best communicators are also the best listeners. By
listening, you show respect to the person with whom you are speaking and you also hear and
understand their point of view. You can then articulate a response that is meaningful.
Respond timely, being responsive to everyone, whether an employee, client or prospect client will not
go unrewarded. Answer all question and return call as fast as possible regardless of who it is.
Jonathan Long, Market Domination Media
Everyone is always watching you and you should be prepared in everything you do.
Using analogies (similarities) is an easy tool for great communication: they instantaneously put
everyone on the same page and can help resolve conflict. One person's vision of "large" may be
different than another. By using clarifying questions and an analogy you can pinpoint (e.g. "Do you
mean large like an elephant or like a large FedEx envelope?"), you'll know everyone is envisioning
the same end goal.-Kim Kaupe, ZinePak
As a leader of an organization, you need to adapt oftentimes. You have a clear picture of where you
want to be, how you want to get there and what steps are needed to achieve your goals. When
communicating with others, you have to keep in mind that sometimes you have to adapt to the
situation, especially if it isn't one that you are pleased with.
As an effective communicator, you need to be present for the people you are interacting with. Give
them you attention. Your presence is the greatest gift you can give to your audience, eliminate
destructions and give them all of your attention. This opens up a channel for energy to flow and for
people to feel heard and appreciated.
Use language that's distinctly yours and let your own values come through when you're
communicating in your capacity as CEO. Definitely be professional, but don't make your
communication overly specific to a corporate environment; you won't come across as real. People
respect authenticity and they're much more willing to follow real leaders, --Jared Brown, Hubstaff
Whatever communication is going on, write down the outcome, it be a phone call or in person. This is
very valuable and is an important aspect of effective communication. Benefits for this is that you
have a written record because memories are so unrealiable. --Brian David Crane, Caller Smart Inc.
Effective communicators have a way of disarming their audience in order to put them at ease. Ever
notice President Obama's use of the word "folks" instead of "people," or how he intersperses his
speeches with the phrase, "you know?"--Andrew Schrage, Money Crashers Personal Finance
Every employee has different styles of learning, so make sure to communicate in different styles.
Customize your communication style for each employee. Some people like to be walked through
steps in order to learn something and some people would rather do it on their own. It is all about
finding out each person's style, and tailoring your communication to match theirs. Rather than making
assumptions or misinterpreting what a client or team member is thinking, ask. Especially when it
comes to more complex scenarios, or when there's a potential disagreement. Perspective talking and
confirmation leads to better and more direct communication. This will avoid any misunderstandings.
Effective communication in the workplace is a work in progress. Every company and business always
has room for improvement with its communication. A communication specialist can perform an
assessment and provide an objective look at how effective the company's communication is.
The purpose of effective communication in the workplace is to provide clear objectives, tools to
accomplish those objectives and an action plan to follow. Providing clear direction increases
employee satisfaction, which has a direct impact on customer satisfaction, according to
morebusinesss.com. It also creates a strong corporate culture where employees trust leadership and
feel like they have a voice, according to Alliance Training and Consulting. For example, if leadership
effectively communicates with employees certain goals and expectations, the employees will be able
to accomplish the goals with a sense of completion. Effective communication in the workplace
provides purpose and reward when the purpose is fulfilled.
Any workplace thrives with effective communication. Effective communication empowers employees
and provides clear direction and feedback agents for employees to express their thoughts, suggestions
and concerns. The Wisconsin Business Alumni website states that all business involves people and
people need communication to stay informed and satisfied. It also states that communication is one of
the most important aspects of management.
Effective communication benefits the business expansion. With global business transactions
continually increasing, the need for effective communication to meet global demands is also
increasing. Managers and employees must know how to effectively communicate with the company's
international counterparts. The difference in cultures requires managers to understand terms
commonly used in America that another culture finds offensive. Companies that prepare workers to
excel with verbal and nonverbal communications skills find it easier to enter into global marketplaces
than companies that do not prepare its employees. Effective communication is important for
businesses looking to expand beyond its domestic borders.
Effective communication in the workplace helps employees and managers form highly efficient teams
(Team Building). Employees are able to trust each other and management. Effective communication
reduces unnecessary competition within departments and helps employees work together
harmoniously. The result of a team that works together is high productivity, integrity and
responsibility. Employees know their roles on the team and know they are valued. Managers are able
to correct employees' mistakes without creating a hostile work environment. A manager who openly
communicates with his subordinates can foster positive relationships that benefit the company as a
whole.
The other benefit of effective communication is that it promotes an improvement in employee morale.
Although pay is a concern for many workers, it is not their only concern. Employees appreciate good
communication coming from management. It produces a healthy work environment. When
employees are satisfied with their jobs, they are able to efficiently perform their duties with a positive
attitude. Failing to communicate effectively in a workplace leads to frustration and confusion among
employees. However, managers can alleviate such problems by keeping the lines of communication
open.
References
Alexandra Levit – They don’t Teach Corporate in College 3rd Edition
Andrew Thomas
www.businessdictionary.com/definition/communication-skills.html
Jonathan Long - Market Dominion Media
Nicole Papa. www.academia.edu
www.smallbuisnes.com
Jonathan Long -Market Dominion Media