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COMMUNICATION
IN THE WORKPLACE
{
Cristina Guevara
Evelyn Gonzalez
Workplace communication is vital to an organization’s
ability to be productive and operate smoothly.
Workplace communication improves workplace
productivity
Workplace communication increases employee job
satisfaction
Workplace communication also has a positive effect
on absenteeism and turnover rates
IMPORTANT
ADVANTAGES
It is common for two people not to understand each
other. Often, we hold certain misconceptions, such
as…
“If I say it, the other person will understand.”
“The more communication, the better!”
“Any problem can be solved if we communicate
with each other.”
“Communication is an ability – some have it, some
don’t.”
COMMON
MISCONCEPTIONS
Common elements of negative communication
include rumors, misinformation,
misinterpretation, incomplete information, and
employee slander.
Communication in the workplace gone wrong:
https://www.youtube.com/watch?v=ofnVyIUK
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NEGATIVE EFFECTS
Communication styles are based on your
experiences that over time develop
It is a continuous cycle. Your experiences affect
your thoughts.
An awareness of your personal style is critical.
It is key for you to establish personal
responsibility and accountability to improve
behavior.
PAST EXPERIENCES AFFECT
COMMUNICATION
Too often in conversations, we talk but not listen. We
are often distracted, half listening and half thinking
about something, or formulating an answer too soon.
Listening is about the other, not you.
Refrain from forming your response before the other
person is done speaking
Clarify and ask pointed questions
Paraphrase: restate in your own words, what the
person says, feels, and means
LISTENING & RESPONDING
Looking and acting like a good listener can be
mastered by following some non-verbal
communication cues.
Turn your body and tilt your face toward the
speaker.
Eye contact
React by nodding your head
When the speaker sees a receptive audience,
they are motivated.
LOOK AND ACT THE
PART
Interpersonal communication requires at least
two people, but the most important place to begin
is with you.
Personality – understand your unique traits
Values – beliefs in which you invest
Habits – automatic and repeated behaviors
Needs – condition or situation in which something
is required
Emotions – acknowledge your own feelings
SELF AWARENESS AT
WORK
Emotions impact our communication styles and
set obstacles for effective communication. Some
of these include:
Vulnerability – afraid of exposure
Protecting – afraid of hurting others
Expectations – social, professional, or cultural
“rules”
Fear – fear being rejected
EMOTIONAL OBSTACLES
It is important to learn how to manage these
emotions to avoid conflict. Some tips:
Keep calm by breathing slowly and deeply
Concentrate on what you need to move
forward
Make sure you understand the other person’s
feelings
Acknowledge and apologize for any mistakes
you may have made
MANAGING CONFLICT
Utilize “I” statements to communicate your feelings,
and what you have personally seen, heard, need or
expect.
Accept responsibility for your emotions
Examples.
You make me so mad when you don’t complete your work
on time.
How would you change this into an “I” statement?
I feel angry when…..
EXPRESSING YOURSELF
The ability to effectively communicate with
others is one of the most powerful tools for
personal and/or professional success.
Most people are challenged by the many dayto-day interactions with co-workers, family,
and friends.
Emotion, communication and conflict are
present in all human interactions and affects
each of us in different ways.
80% of problems in the workplace are
communication related
SUMMING IT UP…
