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Pre-Class Survey Running Head: PRE-CLASS SURVEY Pre-Class Survey xxx Axia College of Phoenix 1 Pre-Class Survey 2 Pre-Class Survey It is important that individuals understand why communication matters, in a number of ways. Communication is not only the words that you choose to speak or the way that you choose to speak them, but it is more complicated than most people understand. Communication involves understanding a person's actions in the past, their current actions, and the way that they expect to act in the future. Communication affects how a person deals with their goals or the goals put in place by that person's friends, family members, and other people who interact with that person. Communication needs support and teamwork to help people express their feelings on personal or emotional issues, and it can help a person learn how to act, react, and control and shape their feelings in different situations. In order to understand why communication is important, we will discuss the meaning of communication, the purposes that it can be put to, what makes up good communication, what is different about verbal and nonverbal communication, communication in groups, and written forms of communication. Communication Communication can be explained as a means to try to make an understanding that is shared with other people. To communicate effectively you need inter-and-intrapersonal skills like listening, observing, speaking, evaluating, questioning, and analyzing (Absolute Astronomy, 2009). People learn the skills that they need to communicate by watching how people communicate and then modeling their own behavior on what they observe. Absolute Astronomy (2007) says “Although there is such a thing as one-way communication, communication can be perceived better as a two-way process in which there is an exchange and progression of thoughts, feelings, or ideas (energy) towards a mutually accepted goal or Pre-Class Survey 3 direction (information)” (para 1). Communication can be used for a number of reasons, but it is how people share and receive information with each other. The Purpose of Communication There are two primary reasons to communicate with other people – either to tell them necessary information or to cause something to happen. A crying baby, for example, is communicating that they need something, and when a person tells someone else that they love them, they are sharing this information because they believe that the other person needs to know about their feelings. If a person cannot use good communication, they cannot clearly express their views or opinions, talk with their loved ones, or connect effectively with another person. Most communications happen in order to disperse information and to tell people about a problem that needs solving, there are other reasons to communicate. People also communicate in order to create and nurture relationships with other people, to entertain others and themselves, to persuade, or to educate. Communication is a valuable skill and it must be practiced every day, and communication skills determine how well you can interact with the people around you. Good Communication Effective communication is necessary in order to share some potentially upsetting information with other people without causing offense. It allows people to work together, share information, and how they can complete a task. Good communication is how people succeed in life. Everyone learns to communicate when they are very young, but not everyone is able to communicate well. This can cause miscommunications, anger, confusion, or the desire to actively shut out information from other people. Effective communication requires patience, the effort to communicate accurately and clearly, empathy, simplicity, responses and feedback, Pre-Class Survey 4 and a number of positive, generous, supportive messages to other people. To communicate with other people, a person must ask themselves exactly what they are trying to say, and how they would like the person they are talking to to interpret what they are saying. These steps allow a person to develop their communication abilities, both verbal and nonverbal, and improve how they communicate with others. Verbal and Nonverbal Communication Verbal and nonverbal communication are two different forms of communication. Verbal communication occurs in forms like speech, song, and the use of sound to communicate. Nonverbal communication forms express information without using words, such as through the use of gesture. For example, nonverbal communication forms might occur as eye contact, smiling or frowning, body language like posture, touching, sign language, or a shift in the tone of voice when engaging in verbal communication. Verbal communication includes things like asking a person a question, the coos of a mother to a child, a toddler's laugh, or the singing of an opera star. Nonverbal communication could be the message of a raised tone of voice, standing with a stiff back and crossed arms, or an affectionate hug from one person to another. Gestures and eye contact are ways that people can add nonverbal communication to verbal communication to strengthen the message conveyed verbally, and a person can use these forms of communication to transmit their emotions, for instance if they are irritated, interested, angry, happy, or confused. Both verbal and nonverbal communication, and how exactly a person communicates, are of vital importance in a group situation. Team or Group Communication Team and group communication relates to how people interact with each other in groups larger than two. Team and group communication can face some problems, because not Pre-Class Survey 5 every person in the group will have the same thoughts. The opinions, values, and feelings of every person in a group are worthy of respect. To communicate effectively in a group or team situation, a person needs to provide communication that is descriptive, specific, timely, honest, and continuing. This can improve the way that people work together, help to solve problems, clear up confusion, and improve the group's work quality. In a group, a person must be openminded to the feedback from their group members, listen to it and analyze it, try to avoid becoming defensive, and apply the information correctly in order to use it effectively in the group's project. A team and a group relies on effective communication, especially when the communication is written. Written Communication Formal written communication involves mediums like a handwritten letter, a cellphone text, or an email message. There are some rules in formal written communication, though. A written communication must give information that flows in a defined structure, emphasizing the important information to the necessary extent, and truly addressing the concerns of the reader. The purpose of a formal communication is to communicate information to an audience without confusing, offending, or boring them. A formal written communication might be used to write a memo, to finish notes on a nursing class, to establish an organizational mission statement, fill out an incident report, resolve team issues, or simply inform someone about something important. Conclusion Communication is the way in which a person can share an understanding with another person. It is not only spoken words that create communication, or the gestures that they use, but Pre-Class Survey 6 the total history, present, and future of an individual's interactions, expectations, and dealings with another person (Absolute Astronomy, 2009). Communication is a big part of a person's life, and the way that a person communicates enhances their experience with other people, whether the communication is verbal, non-verbal, with a group, or written. Not everyone communicates or interprets information in exactly the same way, and so when communicating with other people, it is necessary to respect their feelings, exhibit patience, and listen to their opinions and ethical beliefs. Knowing about how to communicate and the different methods for communication will help a person develop their effectiveness. Knowing how to communicate effectively lets a person know how their audience is likely to interpret the information they are trying to share, and increases the odds that they will get their message across. Pre-Class Survey References Absolute Astronomy. (2009). Communication. Retrieved on January 22, 2009, from http://www.absoluteastronomy.com/topics/Communication 7