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Name_________________
Communications Exam Chapters 3-5
Part A-Short Answer
Word Bank: hearing
Listening
tone
interpreting
tempo
responding
pitch
range
critical
deliberative ambiguous
territory
artifacts
poise
nonverbal communication emphatic
vocalizations
perception
1. ______________________ is a physical and psychological process involving acquiring messages, assigning meaning to
them and responding.
2. How you view the world or your point of view using your senses is called_________________.
3.___________________is a filtering process that begins when sound is relayed to your brain.
4. When you personalize a sender’s message to determine meaning you are ______________________.
5. The listener’s intellectual and emotional reaction to a message is called_____________________.
6. The goal of __________________listening is to comprehend the listener’s message.
7. The purpose of ____________________listening is to analyze and evaluate information as a basis for future action.
8. An important goal of _____________________listening is to enhance a relationship.
9. Articles of adornment used to decorate oneself or one’s surroundings is called____________________.
10. A system of symbolic behaviors and communication that includes all forms except words is called_______________.
11. The distance between the highest and lowest pitch someone can go._____________________
12. The rhythmic quality or flow of someone’s speech is called_______________________.
13. The specific quality of the vocal sound produced or the emotion conveyed is ______________________.
14. Something that is open to interpretation, unclear, and has more than one meaning is __________________.
15. How you handle yourself under pressure is called ____________________.
16. Sighs, whines or throat clearings are all examples of _____________________.
17. Identifying a space, claiming it and protecting it like your work cubicle or desk is your__________________.
Multiple Choice: Part B
________ 1. Which of the following self-concepts is shown when you get an A in communications class?
A. Intellectual self
B. Ideal self
C. Emotional self
D. Professional self
_________2. Which is an example of a potential positive self-fulfilling prophecy?
A. You don’t apply for a job because you don’t think you’re qualified
B. You call in sick at work because you couldn’t get the day off
C. You try out for the baseball team
D. You want to get an A on the math test, so you ask the teacher for help
_________3. Repetition, Uniqueness, relevance and intensity are factors that influence___________.
A. The self
B. Perception
C. Language
D. Self-fulfilling prophecy
_________4. The Brothers Grimm were famous for Grimm’s Communication Law and _________
A. The Johari Window
B. Fairy Tales
C. Writing political speeches
Bonus:
1. What is diversity?
2.
What word in the English Language is spelled incorrectly every time?
I. Matching- Part C
_____1. Colloquialism
_____2. Etymology
A. Dictionary meaning of the word
B. The mental process of choosing which data or stimuli to focus on
_____3. Sensory Perception
C. Also known as self perception
_____4. Pronunciation
D. Clearly pronouncing the consonant sounds of a word
_____5. Enunciation
_____6. Selective Perception
E. Language that is spoken
F. A unique regional combination of speech sounds that identify speech with a
particular group of people
_____7. Interpersonal Communication
G. How you view yourself
_____8. Intrapersonal Communication
H. Language that conforms to a strict set of rules, strict standards for use
_____9. Jargon
I. Situation the communication takes place
_____10. Articulation
J. Questions used to clarify your own understanding or perception of a situation
_____11. Perception
K. Personal meaning, emotions or feelings you have for a word
_____12. Context
L. Informal Language, associated with a regional culture, small sayings
_____13. Denotation
M. What you want or don’t want to reveal to others about yourself
_____14. Dialect
N. The act of clearly and distinctly uttering the vowel sounds of a word
_____15. Formal Language
O. Communication that occurs in your own mind
_____16. Oral Language
P. The degree of clarity and distinctness in a person’s speech, it is the way his or her
words are spoken.
_____17. Social Ritual
Q. Process of putting clues in your message to help understanding
_____18. Feed-forward
R. Communication between two people.
_____19. Self-concept
S. How you correctly say the word
_____20. Connotation
T. Study of the origin or history of words
_____21. Encode
U. Interpreting the clues in a message for better understanding
_____22. Decode
V. Developing a perception using your senses
_____23. Self-Fulfilling prophecy
W. Prediction or expectation of an event that shapes your behavior, making the outcome
more likely to happen
_____24. Self-disclosure
X. A communication situation that is frequently repeated in daily social interaction
_____25. Diction
Y. Technical Language