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PRODUCT LIFECYCLE REFERENCES COMPENDIUM TABLE OF CONTENTS Market Size & Potential Segmentation Epidemiology National Institutes of Health & Government Agencies Segmentation Publications & Papers Trademark (Brand Name) Research Trademark Papers Trademarks Publications Trademark Registration Guide Customer Needs, Behaviours & Attitudes Consumer & Customer Papers & Publications Customer Relationship Management (CRM) Publications Healthcare sites by disease / condition ie. National, PCP & Patient Associations Packaging & Handling Packaging Publications & Statistics Product Profile Concept Assessment Product Portfolio Papers Product Positioning/Branding Branding Papers & Publications Product Positioning Papers & Publications Product Testing Papers & Publications Pricing Research Pricing Publications Pricing Research Papers Pricing Authorities & Statistics Detail Aid / Ad Testing Advertising Publications Advertising Research Papers Sales Force Objectives Sales Force Objectives Publications Communication & Tracking Research Communication Research Publications Tracking Research Papers Lifecycle Management Lifecycle Management Papers Lifecycle Management Publications Market Forecasting Forecasting Papers Forecasting Publications Competitive Analysis Competitive Intelligence / Analysis Company websites Healthcare Facts & Figures Industry Associations Pharmaceutical Industry Associations Market Research Associations Market Research General Market Research Publications & Papers Introduction to / Beginners Guide Papers & Publications Advanced / Applied Market Research Publications Management & Market Research Publications Sampling Publications Qualitative Market Research Focus Groups Papers & Publications Methodology Publications Qualitative Market Research Papers & Publications Quantitative Market Research Ref: 841170288 18 June 2017 General Market Research Publications Internet / Online Papers & Publications Omnibus Papers 1/99 PHARMACEUTICAL INDUSTRY ASSOCIATIONS ABPI - Association of British Pharmaceutical Industry The trade association for about a hundred companies in the UK producing prescription medicines http://www.abpi.org.uk/ EFPIA - The European Federation of Pharmaceutical Industries and Associations A representative voice of the pharmaceutical industry in Europe. Their mission is to promote pharmaceutical research and development in order to bring new medicines onto the market in the interest of patients and human health worldwide; to foster a favourable policy climate that enables the pharmaceutical industry in Europe to meet the growing high-quality health care expectations of present and future generations and to contribute to the strength of the EU economy and to the social well-being of its citizens. http://www.efpia.org/ EFPIA Publications This contains links to recently published EFPIA reports, industry guidelines, topical brochures, Scientific Technical and Regulatory documents, Legal surveys, the EFPIA Award as well as an archive section for older publications. http://www.efpia.org/6_publ/default.htm EMEA - The European Agency for the Evaluation of medicinal Products European Medicines Agency (EMEA) is a decentralised body of the European Union. Its main responsibility is the protection and promotion of public and animal health, through the evaluation and supervision of medicines for human and veterinary use. The EMEA coordinates the evaluation and supervision of medicinal products throughout the European Union. http://www.emea.eu.int/ EHMA - European Health Management Association The Association is a bridge-building organisation - creating links between countries; between academia and practising managers; between managers, doctors and nurses; and between specialist managerial areas. It focuses on all aspects of healthcare management. http://www.ehma.org/ Eucomed - The European Medical Technology Industry Association Is the sole representative of the medical devices industry amongst the 60 permanent members of the Health Policy Forum comprising in addition to the European Commission DG SANCO also patient and health care professionals organisations http://www.eucomed.be/ European Commission The online gateway to the European Commission http://europa.eu.int/ Ref: 841170288 18 June 2017 2/99 IFPMA - International Federation of Pharmaceutical Manufacturers Association A non-profit, non-governmental Organization (NGO) representing, through our member associations, the worldwide research-based pharmaceutical industry and manufacturers of prescribed medicines. http://www.ifpma.org/ PAHO - WHO Pan American Organisation The PAHO is an international public health agency working to improve health and living standards of the people of the Americas. It has international recognition as part of the United Nations system, serving as the Regional Office for the Americas of the WHO and as the health organization of the Inter-American System. http://www.paho.org/ PhMRA - Pharmaceutical Research and Manufacturers of America PhMrA’s initiatives are an important part of the solution for improving the quality of health care around the world, but the tremendous challenges facing developing countries demand continued and concerted efforts from both the private and public sectors and PhMrA are ready to participate in effective partnerships to help improve public health. http://world.phrma.org/ WHO – European Regional Office The official Web site of the WHO Regional Office for Europe (WHO/Europe) provides country-specific and topic-specific health information for people who influence health policy in the WHO European Region, and the media. http://www.euro.who.int/ WHO - World Health Organisation The United Nations specialised agency for health. WHO's goal is the attainment by all peoples of the highest possible level of health http://www.who.int/en/ WHO - World Health Organisation: Health Topics The pages provide links to a selection of diseases and therapeutic information from Aids to Yellow Fever http://www.who.int/health_topics/en/ WHO - World Health Organisation: ICD10 http://www.who.int/whosis/icd10/ WHO - World Health Organisation Publications A catalogue of information available online, across a wide range of products, published by the WHO since 1948 ie. news, just published, book of the month, catalogues, subscription information, etc http://www.who.int/pub/en/ Ref: 841170288 18 June 2017 3/99 HEALTHCARE SITES BY DISEASE Disease National Associations AIDS / HIV Physician’s Associations Patient Associations http://www.iapac.org/ To craft and implement global educational and advocacy strategies to improve the quality of care provided to all people living with HIV/AIDS http://www.aidsalliance.org/ AIDS Alliance for women, youth, children & families affected by HIV and AIDS Creates and shares information Provides a forum for consumers and care providers to build more effective partnerships Advocates for public policies that benefit those affected while preventing new HIV infections & searching for a real cure. http://www.alz.org/ Alzheimer’s Disease Arthritis Asthma Ref: 841170288 18 June 2017 The Alzheimer’s Association, dedicated to finding prevention methods, treatments and an eventual cure for Alzheimer’s. For 25 years, the Association has provided reliable information and care consultation; created supportive services for families; increased funding for dementia research; and influenced public policy changes. http://www.arthritis.com/ Pfizer Web Site. The information provided on this site is for general informational and educational purposes only. http://www.arc.org.uk/ This website is for anyone who wishes to know more about arthritis, the charity and how to help find the cure. www.asthma.org.uk Asthma UK is the charity dedicated to improving the health and well being of the 5.2 million people in the UK whose lives are affected by asthma. http://www.aaaai.org/ professionals.stm Professionals - The American Academy of Allergy, Asthma & Immunology is the largest professional medical specialty organization in the US 4/99 http://www.aaaai.org/pat ients.stm Patients - The American Academy of Allergy, Asthma & Immunology is the largest professional medical specialty organization in the US Disease National Associations http://www.cancer.gov/ The National Cancer Institute coordinates the us National Cancer Program, which conducts and supports research, training, health information dissemination, and other programs with respect to the cause, diagnosis, prevention, and treatment of cancer, rehabilitation from cancer, and the continuing care of cancer patients and the families of cancer patients. Cancer http://www.eortc.be/ European Organisation for Research and Treatment of Cancer Physician’s Associations http://www.cancer.org/d ocroot/HOME/pff/pff_0.as p?level=0 http://www.cancer.org/ American Cancer Society http://www.cancer.org/d ocroot/STT/stt_0.asp US Cancer Statistics 2006 http://www.icr.ac.uk/ The Institute of Cancer Research is one of the world's leading cancer research organisations and is internationally renowned for the quality of its science. The Institute is a college of the University of London and works in partnership with the Royal Marsden NHS Foundation Trust. Ref: 841170288 18 June 2017 Patient Associations 5/99 American Cancer Society – information for Patients, Family and Friends http://www.cancer.org/d ocroot/HOME/skr/skr_0.a sp American Cancer Society - Health Information Seekers Disease National Associations Physician’s Associations Patient Associations http://www.escardio.org/ European Society of Cardiology http://www.escardio.org/k nowledge/ The Knowledge Centre is where you will discover all of the ESC's on-line scientific and medical information. Cardiology http://www.escardio.org/ congresses/ The ESC organises some of Europe's most respected scientific cardiology congresses and meetings. Discover all about the ESC Congress and other subspeciality cardiology meetings. http://americanheart.org/ American Heart Association http://americanheart.org/ presenter.jhtml?identifier= 1200026 American Heart Association Statistics http://www.cysticfibrosis. com/ A US community website for people concerned with cystic fibrosis. Cystic Fibrosis http://www.aad.org/ The American Academy of Dermatology Dermatology Ref: 841170288 18 June 2017 http://www.bad.org.uk/he althcare/guidelines/ British Association of Dermatology – Clinical Guidelines http://www.bad.org.uk /healthcare/ British Association of Dermatologists. For dermatologists and other doctors, medical students and health professionals who wish to know more about dermatology and its practice. 6/99 http://www.bad.org.uk/p ublic/ British Association of Dermatologists – Public Section http://www.bad.org.uk/p ublic/leaflets/ British Association of Dermatologists – Patient Information & Leaflets Disease Diabetes National Associations Physician’s Associations http://www.diabetes.org/ho mepage.jsp The American Diabetes Association provides diabetes research, information and advocacy. The mission of the Association is to prevent and cure diabetes and to improve the lives of all people affected by diabetes. http://www.diabetes.org.uk Diabetes UK is the largest organisation in the UK working for people with diabetes, funding research, campaigning and helping people live with the condition. http://www.diabetes. org/professional/defa ult.jsp The American Diabetes Association for Healthcare Professionals and Scientists Infection Leukaemia Mental Health Ref: 841170288 18 June 2017 www.diabetes.com/ A GSK Website containing patient information on understanding and treatment of Type 2 diabetes http://www.immunologylink.com/ http://www.his.org.uk/ The HIS exists to foster the advancement of knowledge and education of all those who have an interest in the important field of hospital infection. http://www.leukaemia.org A UK Charity dedicated exclusively to the research and treatment of childhood leukaemia, and to the welfare of leukaemia children and their families. http://www.nmha.org/ NMHA works to improve the mental health of all Americans, especially the 54 million people with mental disorders, through advocacy, education, research and service. http://www.muscles-andbones.com/osteoarthritis/ index.php US site providing patient information Osteoarthritis Osteoporosis http://www.diabetes.org/ for-parents-and-kids.jsp The American Diabetes Association for Parents and Children http://www.hodgkinsdise ase.org/ A US Internet mailing list primarily for patients to exchange information Hodgkin Disease Immunology Patient Associations http://www.nof.org/ US National Osteoporosis Foundation (NOF) is a voluntary health organization solely dedicated to osteoporosis and bone health. NOF is committed to achieving our mission through programs of awareness, education and training, advocacy and research. http://www.muscles-andbones.com/osteoporosis/i ndex.php US site designed to provide patient information 7/99 Disease Parkinson's Disease National Associations Physician’s Associations http://www.pdf.org/ The Parkinson’s Disease Foundation (PDF) is a US organization devoted to funding research, providing education and advocating for Parkinson’s. Designed bring help and hope to as many as one million Americans who now suffer from this condition. http://www.psoriasis.org/ home/ The National Psoriasis Foundation is a patientdriven US organization for the 5m people affected by psoriasis and psoriatic arthritis. Psoriasis Psychiatry Respiratory http://www.aarc.org/ American Association for Respiratory Care http://bjp.rcpsych.org/ The British Journal of Psychiatry published monthly by The Royal College of Psychiatrists. It covers all branches of the subject, with particular emphasis on the clinical aspects http://respiratoryresearch.com/ Respiratory Research is an Open Access, peerreviewed, online journal that considers manuscripts on all aspects of respiratory function and disease. http://www.skincarephysi cians.com/index.html An Amgen / Wyeth sponsored website provides patients with up-to-date information on the treatment and management of disorders of the skin, hair and nails. http://www.womenshealth-andcalcium.com/index.php3 Skin Care Women’s Health Ref: 841170288 18 June 2017 Patient Associations 8/99 NATIONAL INSTITUTES OF HEALTH & GOVERNMENT AGENCIES EuropaBio EuropaBio is the political voice of the biotechnology industry in Europe. Members are involved in research, development, testing, manufacturing and commercialisation of biotechnology products and processes. http://www.europabio.org/ European Platform for Patients' Organisations, Science and Industry A European partnership of patients' organisations, science and industry working on health care policies towards treatment and prevention of serious diseases. http://www.epposi.org/ EUROPE - Health First Europe Established in March 2004 as a platform by and for patient groups, healthcare workers, academics, experts and the medical technology industry to encourage reflection and dialogue on the future of healthcare in Europe at a time of demographic and technological revolution. Health First Europe aims to ensure that equitable access to modern, innovative and reliable medical technology and healthcare is regarded as a vital investment in the future of Europe. http://www.healthfirsteurope.org/ FRANCE – INSERM - The French Institute of Health and Medical Research A French language website http://www.inserm.fr/ IRELAND – Irish Pharmaceutical Healthcare Association IPHA represents the international research based pharmaceutical industry in Ireland. Our members include both prescription medicines companies and manufacturers of non-prescription or consumer health care medicines. http://www.ipha.ie/ Italy – Healthcare Institute An Italian Government sponsored website. The Istituto Superiore di Sanità is the leading technical and scientific public body of the Italian National Health Service. Its activities include research, control, training and consultation in the interest of public health protection. English version via http://www.iss.it/sitp/attivita/ISSWEB_istituto/singole/AboutUs.asp?lang=2 Germany - A Guide to the German Healthcare System Germany has a dualistic healthcare system. On the one hand, there is a national healthcare system based on (more or less) public insurance companies. On the other hand, there are a vast number of private health insurers, offering various insurance plans. http://www.bjl-legal.com/rahmen.pl?http://www.bjllegal.com/content.pl/article=ExpHealthIns/sprache=e/frame=d GLOBAL - Hospital Web Includes links to web pages of hospitals, both in the US and globally. http://neuro-www.mgh.harvard.edu/hospitalweb.shtml Japan – Ministry of Health, Labour and Welfare English version of Japanese Government website covering Healthcare issues. http://www.mhlw.go.jp/english/ Ref: 841170288 18 June 2017 9/99 Sweden – Swedish Medical Products Agency (MPA) The Medical Products Agency (MPA) is the Swedish national authority responsible for regulation and surveillance of the development, manufacturing and sale of drugs and other medicinal products. Our task is to ensure that both the individual patient and healthcare professionals have access to safe and effective medicinal products and that these are used in a rational and cost-effective manner. http://www.lakemedelsverket.se/ UK - Department of Health (DOH) Providing health and social care policy, guidance and publications http://www.doh.gov.uk/ UK – National Health Service (NHS) Access to the National Health Service online http://www.nhsdirect.nhs.uk/ UK - National Institute for Clinical Excellence (NICE) NICE is the independent organisation responsible for providing national guidance on the promotion of good health and the prevention and treatment of ill health. http://www.nice.org.uk/ USA - Centers for Disease Control and Prevention Recognised as the lead federal agency for protecting the health and safety of US people - at home and abroad. CDC serves as the national focus for developing and applying disease prevention and control, environmental health, and health promotion and education activities designed to improve the health of the people of the United States. http://www.cdc.gov/ USA - Center for Drug Evaluation & Research (CDER) A consumer watchdog in America's healthcare system, which evaluates new drugs before they can be sold, reviews new drug applications, provides doctors and patients with the information they need to use medicines wisely. CDER ensures that safe and effective drugs are available to improve the health of consumers, that prescription and over-the-counter drugs, both brand name and generic, work correctly and that the health benefits outweigh known risks. http://www.fda.gov/cder/index.html USA - Department of Health & Human Service (DHSS) The DHHS is the US government's principal agency for protecting the health of all Americans and providing essential human services, especially for those who are least able to help themselves. http://www.os.dhhs.gov/ USA – Food and Drug Administration (FDA) US Department of Health and Human Services http://www.fda.gov/ USA - Medscape Today A comprehensive source of clinical information organized by medical specialty. A huge searchable database is available, including MEDLINE, drug information, and full text articles. http://www.medscape.com/px/urlinfo Ref: 841170288 18 June 2017 10/99 USA - National Centre for Biotechnology Information NCBI creates public databases, conducts research in computational biology, develops software tools for analysing genome data, and disseminates biomedical information - all for the better understanding of molecular processes affecting human health and disease. http://www.ncbi.nlm.nih.gov/ USA – National Institutes of Health (NIH) The goal of NIH research is to acquire new knowledge to help prevent, detect, diagnose, and treat disease and disability, from the rarest genetic disorder to the common cold. http://www.nih.gov/ USA - National Library of Medicines http://www.nlm.nih.gov/ USA : Pharmacopoeia The United States Pharmacopoeia (USP) is the official public standards-setting authority for all prescription and over-the-counter medicines, dietary supplements, and other healthcare products manufactured and sold in the United States. USP sets standards for the quality of these products and works with healthcare providers to help them reach the standards. http://www.usp.org Ref: 841170288 18 June 2017 11/99 EPIDEMIOLOGY E-Medicine Online medical textbooks by Speciality. Free Journal articles and texts for Physicians and Healthcare Professionals http://www.emedicine.com/specialties.htm The following are examples of articles that illustrate for each speciality the background, pathophysiology, frequency eg. incidence and prevalence – US and worldwide, mortality/morbidity, sex, age, etc. Acute Coronary Syndrome Acute Renal Failure Alzheimer’s Disease Angina Pectoris Anxiety Aortic Stenosis Asthma Atherosclerosis Atrial Fibrillation Breast Cancer Bronchitis Cancer, Global Cancer, USA Cardiomyopathy, Dilated Cirrhosis Crohn's Disease Congestive Heart Failure & Pulmonary Oedema Coronary Heart Atherosclerosis Diabetes Mellitus - Type 1 Diabetes Mellitus - Type 2 Emphysema Esophagitis Gastric Cancer Gastroenteritis Growth Hormone Deficiency Hepatitis A Hepatitis B Hepatitis C Hodgkin Disease Hypercholesterolaemia Hypertension Influenza Irritable Bowel Syndrome Lung Cancer (Non-Small Cell) Lung Cancer (Small Cell) Malignant Melanoma (Skin) Myocardial Infarction Myocarditis Obesity Osteoarthritis Osteoporosis Pancreatic Cancer Pericarditis Pulmonary Embolism Sepsis Tuberculosis Ulcerative Colitis Ref: 841170288 18 June 2017 http://www.emedicine.com/EMERG/topic31.htm http://www.emedicine.com/med/topic1595.htm http://www.emedicine.com/neuro/topic13.htm http://www.emedicine.com/med/topic133.htm http://www.emedicine.com/EMERG/topic35.htm http://www.emedicine.com/EMERG/topic40.htm http://www.emedicine.com/EMERG/topic43.htm http://www.emedicine.com/med/topic182.htm http://www.emedicine.com/EMERG/topic46.htm http://www.emedicine.com/med/topic2808.htm http://www.emedicine.com/med/topic247.htm http://www-dep.iarc.fr/ http://seer.cancer.gov/ http://www.emedicine.com/EMERG/topic80.htm http://www.emedicine.com/med/topic3183.htm http://www.emedicine.com/med/topic477.htm http://www.emedicine.com/emerg/topic108.htm http://www.emedicine.com/med/topic446.htm http://www.emedicine.com/med/topic546.htm http://www.emedicine.com/med/topic547.htm http://www.emedicine.com/med/topic654.htm http://www.emedicine.com/EMERG/topic175.htm http://www.emedicine.com/med/topic845.htm http://www.emedicine.com/EMERG/topic213.htm http://www.emedicine.com/med/topic930.htm http://www.emedicine.com/MED/topic991.htm http://www.emedicine.com/med/topic992.htm http://www.emedicine.com/med/topic993.htm http://www.emedicine.com/med/topic1022.htm http://www.emedicine.com/med/topic1072.htm http://www.emedicine.com/med/topic1106.htm http://www.emedicine.com/med/topic1170.htm http://www.emedicine.com/med/topic1190.htm http://www.emedicine.com/med/topic1333.htm http://www.emedicine.com/med/topic1336.htm http://www.emedicine.com/med/topic1386.htm http://www.emedicine.com/EMERG/topic327.htm http://www.emedicine.com/EMERG/topic326.htm http://www.emedicine.com/med/topic1653.htm http://www.emedicine.com/med/topic1682.htm http://www.emedicine.com/med/topic1693.htm http://www.emedicine.com/med/topic1712.htm http://www.emedicine.com/EMERG/topic412.htm http://www.emedicine.com/EMERG/topic490.htm http://www.emedicine.com/med/topic3163.htm http://www.emedicine.com/MED/topic2324.htm http://www.emedicine.com/med/topic2336.htm 12/99 Healthcare Facts & Figures About the ATC/DDD system In order to measure drug use, it is important to have both a classification system and a unit of measurement. To deal with the objections against traditional units of measurement, a technical unit of measurement called the Defined Daily Dose (DDD) to be used in drug utilisation studies was developed. http://www.whocc.no/atcddd/atcsystem.html American Demographics http://www.adage.com/section.cms?sectionId=195 CIA – World FactBook Country information has been updated as of 10 January, 2006. The EU is now included as an "Other" entity and continues to accrue more nation-like characteristics. The World Factbook features several new or revised fields. In the Economy category, the Factbook is now reporting national GDP figures in US dollars converted at Official Exchange Rates (OER) in addition to GDP at Purchasing Power Parity (PPP) rates, since both measures contain information useful to our readers. Traditionally, only PPP-converted GDP values have been reported. http://www.cia.gov/cia/publications/factbook/ EFPIA - European Pharmaceutical Industry in Figures Key data – 2005 Update available via PDF file http://www.efpia.org/6_publ/infigures2005.pdf EFPIA – Your Guide to Structural Funding Structural Funds (SF) form the basis of the EU Regional Policy and aim to reduce disparities in the level of development between EU regions by investments in infrastructure, innovative capacity and human capital, and increase economic and social cohesion between EU Member States. http://www.efpia.org/6_publ/structuralfundguide2006.pdf EuropaBio : Healthcare Biotech Facts & Figures EuropaBio is the political voice of the biotechnology industry in Europe. Members are involved in research, development, testing, manufacturing and commercialisation of biotechnology products and processes. http://www.europabio.org/healthcare_facts.htm Germany - Federal Statistical Office Germany – Health The information system of the Federal Health Monitoring System consolidates all relevant information of the health care sector in a common databank and allows an online research via www.gbe-bund.de. http://www.destatis.de/themen/e/thm_health.htm GLOBAL - 2005/2006 Pharmaceutical R&D Factbook Provided by the world leader in pharmaceutical R&D performance metrics knowledge management, the CMR International Factbook is a reference and business planning tool for decision makers in R&D, corporate finance, business strategy, marketing planning and corporate communications. http://www.cmr.org/pdf/CMRInternational20056PharmaceuticalRDFactbookFlyer.pdf Ref: 841170288 18 June 2017 13/99 GLOBAL – Research & Development This database includes medicines currently in clinical trials or at FDA for review http://newmeds.phrma.org/ GLOBAL - World Health Organisation: WHOSIS Database A guide to epidemiological and statistical information available from the WHO http://www.who.int/library/database/index.en.shtml IPHA : Healthcare Facts & Figures Irish & European Facts and Figures eg. Population, Market, R&D & Community Statistics http://www.ipha.ie/htm/info/health_figures.html UK - Department of Health, Publications and Statistics (DOH) Almost all current and many old DH publications, including statistical reports, surveys, press releases, circulars and legislation, are available in electronic form in this section http://www.dh.gov.uk/PublicationsAndStatistics/fs/en UK - Facts & Statistics from the Pharmaceutical Industry (ABPI) The following charts and statistics give an overview of the pharmaceutical industry in the UK and in the wider world ie. a Global Industry, Pharmaceuticals and the UK Economy, R&D, Medicines and the NHS. As more recent information becomes available, the data will be revised and updated. http://www.abpi.org.uk/statistics/intro.asp USA - Bureau of Labour Statistics www.stats.bls.gov USA - Census Bureau The International Data Base (IDB) is a computerized data bank containing statistical tables of demographic, and socio-economic data for 227 coutnries of the world. Choose a country from the drop-down list and submit query. http://www.census.gov/ipc/www/idbsum.html USA - Centre for Disease Control and Prevention A source of information providing US health statistics. Statistical information to guide actions and policies to improve the health of the US population. A public resource for health information–-a critical element of public health and health policy. http://www.cdc.gov/node.do/id/0900f3ec8000ec28 USA – National Centre for Health Statistics A principal US health statistics agency, which provides statistical information to guide actions and policies to improve the health. A public resource for health information–-a critical element of public health and health policy. http://www.cdc.gov/NCHS/ Ref: 841170288 18 June 2017 14/99 CUSTOMER RELATIONSHIP MANAGEMENT (CRM) : PUBLICATIONS CRM in the Pharmaceutical Industry: Strategies to increase customer value through technology The report audits the progress of CRM implementation across the industry, assesses the current leading CRM vendors, and identifies future opportunities to gain leadership. Publisher: Datamonitor Published: May 2002 Customer Relationship Management Concepts and Tools A comprehensive and fully developed textbook on customer relationship management which demonstrates, how as a core business strategy, it has influence across the entire business, such as strategic marketing, operations, human resource and IT management. Author: Francis Buttle ISBN: 075065502X Publisher: Published: Butterworth-Heinemann 2004 The CRM Project Management Handbook: Building Realistic Expectations and Managing Risk Identifies the common stumbling blocks that threaten all CRM projects, regardless of vendor, product or technology and proposes practical solutions to get round them. Author: Michael Gentle Publisher: Kogan-Page Published: October 2002 Why CRM Doesn't Work How to Win By Letting Customers Manage the Relationship The book is filled with practical examples and tips and is an ideal solution for business executives intent on avoiding 'CRM backlash' Author: Frederick Newell Publisher: Kogan-Page Published: 2003 Ref: 841170288 18 June 2017 15/99 COMPETITIVE INTELLIGENCE / ANALYSIS Business Intelligence and Analysis An EphMrA Foundation Newsletter article Author: Neil Rogers, AstraZeneca Publisher: EphMrA Published May 2001 http://www.ephmra.org/newsletter/foundation052001_9.htm Competitive Advantage This matrix examines how an organization might gain a competitive advantage. It measures relative costs and the degree to which the organization can differentiate its products/services from those of its competitors. Publisher: Business Resource Software http://www.brs-inc.com/models/model1.asp Competitive Intelligence Ethics: Navigating The Gray Zone This book, the first in a series entitled Topics in CI from SCIP, examines issues surrounding competitive intelligence ethics with outstanding contributions from some of the world’s most respected and experienced corporate, consulting, and academic competitive intelligence professionals. Author: Co-edited by Dale Fehringer and Bonnie Hohhof Publisher: Society of Competitive Intelligence Professionals Published: January 2006 http://www.scip.org/pdf/order_ethics.pdf Gaining Insight On Business And Organisational Behaviour: The Qualitative Dimension The acquisition of knowledge and understanding and the ability to foresee and forecast, to understand and interpret, is a prime requirement for any serious business activity. This paper examines the contribution and context of B2B qualitative research and argues that there are four key themes in the qualitative research model for the future. Author: Neil McPhee, MSS Marketing Research Ltd Publisher: NTC Publications Ltd Published: January 2002 http://www.bmra.org.uk/researcherstoolkit/ToolKitcontent.asp?category=3&subcategory=57&article=476&top=MRTec h Market Intelligence and the Internet An EphMrA Foundation Newsletter article Authors: Julia Conlon Levy and Michelle Bowen, Martin Hamblin, Ltd. Publisher: EphMrA Published: April 2001 http://www.ephmra.org/newsletter/foundation042001_12.htm Research – Get out of the Box An EphMrA Foundation Newsletter article This article is meant to stimulate new thought and look at some of the criticisms that research faces. Author: Kim Hughes, The Planning Shop Publisher: EphMrA Published: June 2002 http://www.ephmra.org/newsletter/foundation062002_6.htm Ref: 841170288 18 June 2017 16/99 Society of Competitive Intelligence Professionals (SCIP) SCIP is a global non-profit membership organisation for everyone involved in creating and managing business knowledge. Our mission is to enhance the skills of knowledge professionals in order to help their companies achieve and maintain a competitive advantage. http://www.scip.org/ The Pharmaceutical Industry: A Discussion of Competitive and Antitrust Issues in an Environment of Change Over the last 15 years, the pricing and other competitive strategies of pharmaceutical companies have been altered by revolutionary developments in information technology, new state drug substitution laws, federal legislation, and the emergence of market institutions that include health maintenance organizations (HMOs) and pharmacy benefit managers (PBMs). The report covers four primary areas of analysis. Firstly, how information technology has altered competition among drug companies. Secondly, how this evolving information technology, coupled with other industry changes, has increasingly prompted drug companies to charge different prices to different groups of buyers. Thirdly, the report discusses different forms of vertical consolidation that have emerged in this changing industry. Finally, the analysis concludes by addressing some ways in which the changing environment in the drug industry may affect an antitrust analysis of horizontal mergers between and among pharmaceutical companies. Source: Federal Trade Commission, USA http://www.ftc.gov/reports/pharmaceutical/drugexsum.htm The Territory As A Business Decision Tool An EphMrA Foundation Newsletter article Author: Paolo Mariani, PiTRE Consulting Publisher: EphMrA Published: April 2003 http://www.ephmra.org/newsletter/ephmranews0403_4.htm Ref: 841170288 18 June 2017 17/99 COMPANY WEBSITES Abbott Alcon Allergan Altana Pharma AG Amgen Astellas Pharma AstraZeneca Baxter Healthcare Bayer AG Berlin-Chemie Beiersdorf Biogen IDEC BMS Boehringer Ingelheim Boston-Scientific Celgene Corporation Cell Therapeutics Cephalon Centocor Chugai Europe Elan Labs Eli Lilly Galderma GE Healthcare Genetech Gruenenthal GSK Janssen Cilag, Belgium Johnson & Johnson Ligand Pharmaceuticals Mepha Ltd Merck & Co Merck KgaA Merck Sante Merz Novartis Novo Nordisk A/S Nycomed Organon Ortho McNeil Inc Pfizer Pierre Fabre Medicament Ranbaxy Roche Sankyo Pharma Sanofi-Aventis Sanofi-Pasteur Schering International Schwarz Pharma Serono Servier Shire Pharmaceuticals Solvay SR Pharma Takeda Foundation Taro International UCB Wyeth Ref: 841170288 18 June 2017 http://www.abbott.com http://www.alconlabs.com http://www.allergan.com/site/ http://www.altana.com/ http://www.amgen.com/ http://www.us.astellas.com/ http://www.astrazeneca.com/ http://www.baxter.com/ http://www.bayer.com/ http://www.berlin-chemie.de/english/index.html http://www.beiersdorf.com/ http://www.biogen.com/site/html http://www.bms.com/landing/data/index.html http://www.boehringer-ingelheim.com/corporate/home/home.asp http://www.bostonscientific.com/ http://www.celgene.com/ http://www.cticseattle.com/ http://www.cephalon.com/ http://www.centocor.com/ http://www.chugai.co.uk/ http://www.elan.com/ http://www.lilly.com/ http://www.galderma.com/ http://www.gehealthcare.com/worldwide.html http://www.gene.com/gene/index.jsp http://www.grunenthal.com/ http://www.gsk.com/index.htm http://www.janssen-cilag.com/ http://www.jnj.com/home.htm http://www.ligand.com/ http://www.mepha.com/welcome.html http://www.merck.com/ http://www.merck.de/ http://www.mercksante.fr/ http://www.merz.com/ http://www.novartis.com/ http://www.novonordisk.com/ http://www.nycomed.com/ http://www.organon.com/ http://www.ortho-mcneil.com/ http://www.pfizer.com/main.html http://www.pierre-fabre-medicament.com/gb/index.asp http://www.ranbaxy.com/ http://www.roche.com/home.html http://www.sankyopharma.com/ http://en.sanofi-aventis.com http://www.sanofipasteur.com/sanofi-pasteur/ http://www.schering.com/ http://www.schwarzpharma.com/ http://www.serono.com/index.jsp http://www.servier.com/ http://www.shire.com/ http://www.solvay.com/ http://www.srpharma.com/ http://www.takeda-foundation.jp/en/fla.html http://www.tarointl.com/ http://www.ucb-group.com/ http://www.wyeth.com/ 18/99 ADVERTISING: PUBLICATIONS Advertising Effectiveness Findings From Empirical Research. Contains some of the most important empirical research into advertising of recent years and emphasises the importance of these findings rather than spurious opinion. Author: G. Franzen. Publisher: NTC Publications Ltd, Henley-on-Thames Published: 1994 Brands & Advertising: How Advertising Effectiveness Influences Brand Equity Author: Franzen, G Publisher: Admap Publications, Farm Road, Henley-on-Thames, Oxfordshire RG9 1EJ, UK Published: 1999 How to Plan Advertising This volume is a guide to the advertising industry. Focusing on account planning, it demonstrates ways of communicating a brand in a motivating way, in order to grab the attention of a target audience Editor: Don Cowley ISBN 0304701432 Publisher: Cassell Educational Ltd Published: 1997 How to Produce Successful Advertising: A Guide to Strategy, Planning and Targeting This comprehensive handbook takes you step-by-step through planning and implementing a successful advertising campaign. Fully updated, and including new material on advertising on the Internet Author: A D Farbey Publisher: Kogan-Page Published: 2004 Ref: 841170288 18 June 2017 19/99 Industrial Marketing Communication: Business-to-Business Advertising, Promotion & PR The last decade has seen industrial marketing recognized as vital to national and individual company interests where markets lie in the commercial or business area. Whilst the concept of marketing is basically the same for both industrial and consumer markets, industrial marketing requires different techniques because of the nature and complexity of the purchasing decision-making and the size of the budgets involved. In this guide, Norman Hart shows how to make effective use of a wide variety of strategies and techniques for all types and sizes of organizations involved in business-to-business marketing activity for all products and services. He covers: strategic planning and budgeting; marketing communications - direct mail, press advertising, PR, exhibitions, photography, literature, films, television, radio, sponsorship, editorial publicity; media research and campaign evaluation; public relations; publicity organizations - marketing services, advertising agencies, publishers. Author: Norman Hart ISBN: 0749408618 Publisher: Kogan Page Published: 1993 Qualitative Advertising Research: The Gap between Theory and Practice Publisher: Admap Publications Farm Road, Henley-on-Thames, Oxfordshire RG9 1EJ, UK Published: 1997 Science and Art. How Does Research Practice Match Advertising Theory? What is the objective of your advertising? Do you want a quick spike in sales? Do you want to convince consumers that your brand offers superior features and benefits? Or, do you want to motivate consumers to purchase your brand by appealing to their emotions? One key to effective advertising is selecting the most appropriate advertising “model” to achieve your marketing objectives. Giep Franzen1, who expanded on work by Hall and Maclay2, defined seven models that explain how advertising works to accomplish those objectives. Authors: M. Hall and D. Maclay Publisher: MRS Conference, 5 Northburgh Street, London EC1VOJR, UK Published: 1991 http://www.grapentine.com/displaymmn.asp?Id=14 Ref: 841170288 18 June 2017 20/99 ADVERTISING RESEARCH : PAPERS Advertising Research A summary of recent insights about advertising, based on latest research findings. Author: Jerry W. Thomas Publisher: Decision Analyst Published: 1994 http://www.decisionanalyst.com/Downloads/AdvertisingResearch.pdf Advertising Tracking: Tracking The Effectiveness Of Media Research This article explores three keys to successful media advertising (strategy research, pre-testing and advertising tracking) Author: Jerry W. Thomas Publisher: Decision Analyst Published: 1995 http://www.decisionanalyst.com/Downloads/AdvertisingTracking.pdf In Creative Self-Defense A humorous article about how advertising agencies can defend their advertising from marketing research attack. Author: Jerry W. Thomas Publisher: Decision Analyst Published: 1997 http://www.decisionanalyst.com/Downloads/InCreativeSelfDefense.pdf Oh! We Of Little Faith An article about the psychological principles that underlie successful advertising. Author: Jerry W. Thomas Publisher: Decision Analyst Published: 1981 http://www.decisionanalyst.com/Downloads/OhWeOfLittleFaith.pdf Ref: 841170288 18 June 2017 21/99 BRANDING: PAPERS Brands and How to Understand The, An EphMrA Foundation Newsletter article Author: Kim Hughes, The Planning Shop Publisher: EphMrA Published: December 2001 http://www.ephmra.org/newsletter/foundation122001_5.htm Branding In Business To Business Markets Author: Paul Hague Publisher: B2B International Ltd. http://www.b2binternational.com/whitepapers5.htm Building Brands in Pharmaceuticals: Understanding Motivations An EphMrA Foundation Newsletter article Author: Kim Hughes, The Planning Shop Publisher: EphMrA Published: April 2001 http://www.ephmra.org/newsletter/foundation042001_10.htm Developing an Effective Brand Name The recent emphasis on direct-to-consumer marketing in the pharmaceutical industry has made it necessary for pharmaceutical companies to change the way they approach brand name development. Publisher: DTC Perspectives Magazine Article Published: May 2001 http://www.brandinstitute.com/News/dtc_05_01.htm Identifying the most effective messages for new pharmaceutical brands An EphMrA Foundation Newsletter article Author: Kim Hughes, The Planning Shop Publisher: EphMrA Published: March 2002 http://www.ephmra.org/newsletter/foundation032002_6.htm Ref: 841170288 18 June 2017 22/99 BRANDING: PUBLICATIONS Beyond Branding: How the New Values of Transparency and Integrity are Changing the World of Brands A collective viewpoint on the future of branding from international brand managers, business writers and thinkers. This publication examines new ways to measure business "value" with international case studies and examples. Editor: Nicholas Ind Publisher: Kogan-Page Published: May 2005 http://www.allaboutbranding.com/index.lasso?article=373 Branding What separates a brand from a mere product? In this updated and revised new edition of Branding: A practical guide to planning your strategy, examining leading brands such as Coca-Cola and IBM, the publication argues that the difference lies in providing a perceived quality and an ability to respond to changes in consumer tastes. Author: Geoffrey Randall ISBN: 0749432810 Publishers: Kogan Page Published: June 2001 Brand Metrics: Your Key to Measuring Return on Brand Investment Author: Jeff Smith, Director Publisher: Prophet Published: November 2001 http://www.marketingprofs.com/premium_preview.asp?file=/Tutorials/brandmetr ics.asp Brand New Justice: The Upside of Global Branding Controversial and thought-provoking analysis of issues that are central to 21st century economic thought. Unites world-class branding and marketing knowledge with an emerging-market development agenda Author: Simon Anholt ISBN: 0750656999 Publisher: Butterworth-Heinemann Ltd Published: November 2002 Creating Powerful Brands This 3rd edition of Creating Powerful Brands has been comprehensively revised and updated, with the use of new cases and examples where relevant. Authors: L. de Charnatony and M.H.B. MacDonald ISBN: 0750659807 Publisher: Butterworth-Heinemann Ltd Published: September 2003 Ref: 841170288 18 June 2017 23/99 Integrated Branding: Becoming Brand-driven through Company-wide Action Integrated branding is the means of effectively doing business in today’s fiercely competitive marketplace, locally, nationally, and globally. The tools to determining what customers value and what the company does best in relation to what customers want are shown clearly and comprehensively. Authors: F Joseph Le Pla and Lynn M Parker ISBN: 1567202381 Publisher: Quorum Books Published: October 1999 Journal of Brand Management Authors: S. Byfield and L. Caller ISSN 1350-231X, Online ISSN: 1479-1803 http://www.palgrave-journals.com/bm/index.html Simulation Program This document explains how new testing systems can prevent costly mistakes when plotting brand marketing strategies. Publisher: PR Newswire Published: October 2001 http://www.bmra.org.uk/researcherstoolkit/ToolKitcontent.asp?category=3&subcategory=53&article=402&top=MRTec h Strategic Brand Management Incorporating the latest industry thinking and developments, this exploration of brands, brand equity, and strategic brand management combines a comprehensive theoretical foundation with numerous techniques and practical insights for making better day-to-day and long-term brand decisions--and thus improving the long-term "profitability" of specific brand strategies. Author: Kevin Lane Kellar ISBN: 0130411507 Publisher: Prentice Hall Published: September 2002 Ref: 841170288 18 June 2017 24/99 PACKAGING: PUBLICATIONS & STATISTICS Market Statistics Key packaging statistics for the Pharmaceutical sector. Pharmaceutical Packaging Market Worth. Geographical Breakdown of Pharma Packaging. Global Pharma Packaging Product Distribution. Material Consumption Pharma Industry. Pharmaceutical Packaging Market Forecast, Trends 2004-2014 http://www.packaging-gateway.com/market_statistics_pharma.asp Packaging as an Effective Marketing Tool Traditionally, packaging design has been the responsibility of specialist designers and suppliers. Ensuring cost-effective packaging has been left to production, purchasing, packaging and packaging engineering departments. However, the importance of brand values in packaging is now recognised: with the dominance of self-service outlets the pack is the silent salesman and its effective use is vital to a successful marketing strategy. For anyone working on an existing or new product or venturing into new markets, this practical book will show them how to: direct the focus of packaging design to improve design and cut costs, achieve an optimum balance between packaging costs and sales performance and think through the options prior to and during design work. Author: Bill Stewart Publisher: In association with Pira International Published: July 1006 Packaging Research: Background to Packaging According to the World Packaging Organisation (WPO), globally the packaging material and machinery industry is estimated to be worth $US 500 billion per year, representing between 1-2% of the GDP in industrialised countries. An estimated 100,000 packaging manufacturing companies employ in excess of 5 million people and, in principle, serve all business sectors manufacturing and/or trading physical products. http://www.iapriweb.org/packaging_research.html Ref: 841170288 18 June 2017 25/99 SALES FORCE OBJECTIVES: PUBLICATIONS Pharmaceutical Sales Forces: Benchmarking sales force management by geographical market and product lifecycle Analysis of trends in sales force size, structure and use of technology for companies of different sizes and in different countries are provided to support future strategic planning. Publisher: Datamonitor Published: August 2003 http://www.researchandmarkets.com/reportinfo.asp?report_id=34973 The Pharmaceutical Sales Force Outlook: Structures And Strategies To Maximize ROI And Boost Product Uptake Use the latest analysis in this report to define the ultimate sales force strategy that will deliver the best results and give you the competitive edge. Author: Business Insights Published: June 2003 http://www.researchandmarkets.com/reportinfo.asp?report_id=29525 Ref: 841170288 18 June 2017 26/99 COMMUNICATION RESEARCH: PUBLICATIONS Successful Marketing Communications A practical guide to planning and implementation. A comprehensive text that takes a very practical approach to the subject of marketing communications. The text clearly covers all of the marketing communications content from certificate to advanced level and is ideal for students who need to gain a practical insight into promotional planning and implementation. Author: Cathy Ace ISBN: 0750650273 Publisher: Butterworth-Heinemann Ltd Published: September 2001 Creative Marketing Communications: A Practical Guide to Planning, Skills and Techniques As well as providing an insight into creative techniques, this publication is about motivation, persuasion and seduction, and is crammed with practical advice, including an extensive section on marketing-related tools, techniques and resources, branding and positioning techniques, and how to exploit them, etc. Author: Daniel Yadin ISBN: 0749434589 Publisher: Kogan Page Published: February 2001 Marketing Communications: An integrated approach It is the recommended reading text for the Chartered Institute of Marketing’s Promotional Practice module and is included on the Marketing Society’s prestigious list of marketing classics. Authors: P R Smith and Jonathan Taylor Publisher: Kogan-Page Published: June 2004 http://www.kogan-page.co.uk/smithtaylor/contents.htm Ref: 841170288 18 June 2017 27/99 TRACKING RESEARCH : PAPERS Moving Tracking Research From Telephone To Internet Data Collection: To Compare Or Not To Compare? A rationale for moving telephone tracking studies to the Internet. Author: Felicia Rogers Publisher: Decision Analyst Source: UCLA Internet Report “Surveying The Digital Future” Published: April– June 2002 http://www.decisionanalyst.com/Downloads/TelephoneToInternet.pdf Ref: 841170288 18 June 2017 28/99 PRODUCT POSITIONING: PUBLICATIONS Creating Brand Loyalty: The Management of Power Positioning and Really Great Advertising How advertising and marketing managers can partner with their ad agencies--to achieve new levels of advertising success. ASIN: 0814405010 Authors: Richard D. Czerniawski, Michael W. Maloney Publisher: AMACOM Published: June 1999 Product Positioning Perspective SMC White Paper The term "positioning" has come to mean many different things, and many consulting firms have divergent philosophies about what such a study should entail. To clarify our position, we have developed a conceptual framework for product positioning. Publisher: GFKNOP http://www.gfknop.co.uk/content/news/news/heal_wp-positioning.pdf Ref: 841170288 18 June 2017 29/99 PRODUCT POSITIONING : PAPERS Positioning The term "positioning" is often used nowadays as a broad synonym for marketing strategy. However, the terms "positioning" and "marketing strategy" should not be used interchangeably. Rather, positioning should be thought of as an element of strategy, a component of strategy, not as the strategy itself. Author: Jerry W. Thomas Publisher: Decision Analyst Published: 2006 http://www.decisionanalyst.com/Downloads/Positioning.pdf Ref: 841170288 18 June 2017 30/99 PRODUCT TESTING: PUBLICATIONS Computer Testing This document shows that companies for consumer product development and testing increasingly use computers, and how it is a more effective, accurate and cheaper way to conduct such research. Before any product testing is done, ideas and concepts for the new product are first compiled in a databank of attributes or "elements." The computer rambles the elements and then rates the individual responses to various combinations of these elements during the test. Using the data, the computer can then produce an "optimised" version of the product - a "potential winner". The model used is called "IdeaMap," developed by Dr. Howard Muscowitz of New York-based market research firm Muscowitz Jacobs, Inc. Author: By Felipe F. Salvosa II Publisher: British Market Research Association Published: October 2002 http://www.bmra.org.uk/researcherstoolkit/ToolKitcontent.asp?category=3&subcategory=53&article=401&top=MRTec h Concept Testing: How to Test New Product Ideas Before You Go to Market While concept testing is commonly used in marketing research practice, the issue of concept ambiguity and respondent uncertainty, purchase/switch probability distribution form (a factor related to accuracy), and the underlying rationale for distribution form have not been extensively researched. There is also a dearth of research into the effects of consumer uncertainty on purchase/switch probability means – which are crucial to prediction. The study extends the literature by verifying the impact of uncertainty on distribution shape and mean while contributing four propositions to explain how uncertainty affects concept test accuracy, for better or worse. Two of the propositions are tested and supported by the results. A simple uncertainty ratio measure is also proposed and evaluated. Author: David Schwartz ISBN: 0814459056 Publisher: Amacom - American Association of Endodontists Published: July 1987 http://anzmac2005.conf.uwa.edu.au/Program&Papers/pdfs/5-EntreprenInnovation/5-Kolb.pdf Ref: 841170288 18 June 2017 31/99 PRODUCT TESTING: PAPERS Product Testing A summary of product testing techniques and guidelines for testing consumer products. Author: Jerry W. Thomas Publisher: Decision Analyst Published: 1993 http://www.decisionanalyst.com/Downloads/ProductTesting.pdf Ref: 841170288 18 June 2017 32/99 PRICING: PUBLICATIONS Elements of Pharmaceutical Pricing This book is targeted primarily to the marketing staff of the pharmaceutical industry and to the buyers of pharmaceutical products who deal with issue of price. The author outlines the logical steps for the pharmaceutical pricing research process that helps reduce the uncertainty and risk in making pricing decisions. The book should be a reference source for anyone involved in pricing pharmaceuticals. Author: E. M. Kolassa. ISBN: 0789003341 Publisher: Haworth Press Published: January 1998 FDA Generic Approval: How Market Forces Are Pushing the Agency Legislation passed by the US Senate would amend the Hatch-Waxman Act and accelerate generic drug approvals. In the US pharmaceutical market today, IMS data reveal that total generic drug prescriptions comprise 45% of all ethical scripts. Pharmaceutical Pricing and Reimbursement, a monthly publication of Cambridge-Pharma Consultancy, recently examined the issue of generic drug growth and the changing approval process in the US. Publisher: IMS Health Ltd Published: September 2002 http://www.cptech.org/ip/health/generic/hw.html Global Pharmaceutical Pricing Strategic issues and practical guidelines analyses pharmaceutical pricing strategies through extensive use of case studies. Contains detail on tactics used by pharmaceutical companies to maintain market share, detailed descriptions for issues and terms connected with pricing, which can be used as an encyclopaedia of terminology. Author: Dr F Kermani ISBN: 1860674526 Publisher: Urch Publication Published: March 2000 http://www.urchpublishing.com/publications/pricing/pharma.pricing.html Pharmaceutical Pricing in a Regulated Market A comparison of how new pharmaceuticals are priced in the price-regulated Swedish market with how they are priced in the U.S. market Authors: Mats Ekelund and Björn Persson Publisher: Mitt Press Published: 2003 http://mitpress.mit.edu/catalog/item/default.asp?ttype=6&tid=10156 Pharmaceutical Pricing Compendium: A Practical Guide To The Pricing And Reimbursement Of Medicines Pricing and reimbursement is one of the most complicated and important business issues that the pharmaceuticals industry has to deal with. Setting the right price and ensuring that the product is adequately reimbursed more. Publisher: Urch Publishing Published: March 2003 http://www.mindbranch.com/products/R410-117.html Ref: 841170288 18 June 2017 33/99 Pharmaceutical Pricing Strategies: Optimising Returns through R&D and Marketing The report examines global pricing of pharmaceutical and biotechnology products and maps out the future scenarios affecting companies. This report provides a framework for devising an optimal pricing strategy in order to maximize the returns from new and established products. Author: Stephen Seget Publisher: Reuters Business Insight Healthcare Published: February 2003 http://faculty.fuqua.duke.edu/~willm/Classes/Pharma2005/Materials/03_Pricing/ Readings/OnLine/Rx-price-Reuters.pdf Pricing Concepts & Methods for Effective Marketing Pricing is increasingly coming to be seen as one of the most important elements in marketing strategy. This publication explains what the options are and how to apply them. Its central theme is that price as a marketing tool cannot be fully effective unless it is customer-oriented. The book is in two parts. Part I reviews existing practices, while Part II shows how customer attitude and behaviour can be explored and the results applied methodically to the pricing of both new and established products and services. Author: A Gabor ISBN 0566027038 Publisher: Gower Publishing Published: 2nd Edition, 1988 Pricing and Reimbursement 2002 Provides an examination of US, UK & European regional markets for prescription pharmaceuticals. The report is a source of information that will guide you through the maze of different pricing and reimbursement policies in the US, UK and across Europe. http://www.mcareol.com/mcolfree/mcolfre1/visiongain/pricing.htm Ref: 841170288 18 June 2017 34/99 PRICING AUTHORITIES & STATISTICS Danish Medicines Agency The Danish Medicines Agency’s Price List of Proprietary Medicinal Products which, among other things, includes prices on and package sizes of all medicinal products that are sold at pharmacies in Denmark. Information on medicinal product prices is available for the last five years. Includes a price index, which shows the price development of medicinal products. Information also available on pricing and reimbursement. http://www.dkma.dk/ Denmark : Pricing Information The Danish Health Ministry runs this system. Once subscribed to, it is possible to receive an email very 2 weeks, which lists out the price changes. Thus it is easy to see which products/manufacturers are changing price frequently. http://www.laegemiddelstyrelsen.dk France : Vidal Vidal is the main source of pricing information and has a separate generic drug section. The Vidal contains general information regarding the medical environment and is split into two sections: Speciality Pharmaceuticals & Products - health and hygiene. Vidal can be ordered direct from the website http://www.vidal.fr Germany : Pricing Information The main source of price data is from IFA GmbH. IFA is a limited company run by the German Pharmaceutical Industry Association. The Pharmacists Association and The Wholesalers Association. All manufacturers need to register with IFA to get a Pharmacy Central Number and bar code, which appears on the pack and is used by wholesalers and pharmacists for ordering as well as a means of obtaining product information. http://www.ifaffm.de Germany : The Gelbe List The Gelbe List contains the price of products. The prices are at the purchaser level (ie. prices to public/consumer). The abbreviation AVP (Apotheke Verkaufspreis) = Pharmacist Selling. The information contained in the Gelbe List is based on contributions from companies, both financial and information based. http://www.gelbe-liste.de/ Germany: The Rote List The main objective of this publication is to provide an alphabetical listing of all drugs in Germany. Information is also provided on physicians prescribing guidelines for each product. For pricing purposes the drug dosing, strength and forms of the product are also provided. http://www.rote-liste.de/ ISPOR: The International Society for Pharmacoeconomics & Outcomes Research The International Society for Pharmacoeconomics and Outcomes Research is an international organisation promoting the science of pharmacoeconomics and health outcomes research. http://www.ispor.org/ Ref: 841170288 18 June 2017 35/99 Netherlands : Pricing & Reimbursement Information All prescription-only medicines: pharmacy purchase prices of reimbursable medicinal products are subject to the Medicinal Product Prices Act. See the following publication on pricing and reimbursement in Holland http://www.euromedicines.org/netherlands.html Spain : Pricing Information Ethical prices are published in the Catalogo De Especialidades Farmaceuticas. The Consejo General de Colegios Officiales de Farmacéuticos has a database of consumer prices. http://www.portalfarma.com/home.nsf/cmPortalIngles?OpenFrameset Spain : The Vademecum This publication provides product information on the Spanish pharmaceutical market. Specific information of value to pricing is dosing, form, strength, and side effect information. http://vademecum.medicom.es Sweden : Pharmaceutical Benefits Board (PBB) The objective is that the PBB is to contribute to a rational and cost-effective public use of medicinal products. The PBB is responsible for determining if a drug or other items covered by the pharmaceutical benefits scheme is to be subsidised. http://www.lfn.se/Default.aspx?topmenuid=1&leftmenuid=14&pageid=23 Sweden : Price database All pharmaceutical products priced by LFN are found in the price database. http://www.lfn.se/LFNTemplates/Page____443.aspx UK : British National Formulary Price information for the UK is also provided in the British National Formulary as well as the Drug Tariff. http://bnf.org/bnf/ UK : Drug Tariff Online The UK Drug Tariff sets out the maximum price the government will reimburse for a generic product. Clearly the manufacturers discount regularly and although a current market price is also shown it comes with the disclaimer that real market prices change constantly and that no responsibility is taken for accuracy. http://www.drugtariff.com UK : Pharmaceutical Price Regulation Scheme (PPRS) Prices of branded prescriptions medicine supplied to the National Health Service (NHS) are controlled by the pharmaceutical industry are indirectly controlled through the Pharmaceutical Price Regulation Scheme (PPRS). It is an agreement negotiated between the UK Government and the pharmaceutical industry represented by the Association of the British Pharmaceutical Industry (ABPI). This scheme administered by the Department of Health, controls the profits that pharmaceutical companies are allowed to make through their trade with the NHS, whilst recognising that the industry needs to earn enough money to enable it to develop and market new and improved medicines. The PPRS applies to all licensed, branded medicines sold to the NHS (community and hospitals). It does not cover generic medicines nor over the counter (OTC) medicines sold to the general public. http://www.dh.gov.uk/PolicyAndGuidance/MedicinesPharmacyAndIndustry/Pharm aceuticalPriceRegulationScheme/fs/en Ref: 841170288 18 June 2017 36/99 UK : Prescription Pricing Authority The Prescription Pricing Authority's Pharmaceutical Directorate provides advice on a wide range of prescribing and dispensing issues for both existing services and the development of new and improved services http://www.ppa.org.uk/ppa/med_pharm.htm Ref: 841170288 18 June 2017 37/99 PRICING RESEARCH: PAPERS Pricing Research: Personal Reflections on New Techniques An EphMrA Foundation Newsletter article Author: Roger Brice, Adelphi Publisher: EphMrA Published: April 2001 http://www.ephmra.org/newsletter/foundation042001_8.htm Pricing Research: Personal Reflections on the role of market research An EphMrA Foundation Newsletter article Author: Roger Brice, Adelphi Publisher: EphMrA Published: May 2001 http://www.ephmra.org/newsletter/foundation052001_7.htm Pricing Research: Reflections on the appropriateness of various research techniques An EphMrA Foundation Newsletter article Author: Roger Brice, Adelphi Publisher: EphMrA Published: December 2002 http://www.ephmra.org/newsletter/ephmranews1202_4.htm Price Sensitivity This is a two-dimensional grid that focuses on the choice between reducing costs or building in more value to the customer. Each of the four quadrants has different implications in terms of suggested strategy. Publisher: Business Resource Software http://www.brs-inc.com/models/model7.asp Rationale and design of moderated choice experiments: A strategic pricing application Common methods for pricing research ask respondents to evaluate multiple pricing scenarios. Likely respondents can allow some carry-over to occur from one scenario to the next. In a study wherein such carry-over conflicts with the objectives of the research a different experimental design will be more appropriate. Moderated choice experimental designs are introduced and illustrated in a study of every day low price pricing of a consumer durable good. Substantive conclusions about durable goods pricing strategies and about moderated choice experiments are reported. Author: Keith Chrzan Publisher: Emerald Group Publishing Limited Published: September 2001 Reexamining Latitude of Price Acceptability and Price Thresholds: Predicting Basic Consumer Reaction to Price Author: Chezy Ofir Publisher: Journal of Consumer Research. Gainesville Published: Mar 2004. Vol. 30, Iss. 4; p. 612 (10 pages) http://econpapers.repec.org/article/ucpjconrs/v_3A30_3Ay_3A2004_3Ai_3A4_3A p_3A612-21.htm Ref: 841170288 18 June 2017 38/99 The role of pricing research in assessing the commercial potential of new drugs in development Pricing research has an important role to play in the go/no-go decisions taken to finance the progress of new drugs in development. There is a hierarchy in decision-making when it comes to determining the price of new drugs. Many different audiences (government, HMOs-insurance companies, formulary committees, physicians and patients) play a role in determining the price of new drugs. The questions then are when should we start pricing research, who should we talk to and what techniques should be used? Authors: David Hanlon, David Luery Publisher: International Journal of Market Research. Henley-on-Thames Published: Fourth Quarter 2002. Vol. 44; p. 423 (25 pages) Ref: 841170288 18 June 2017 39/99 PRODUCT PORTFOLIO : PAPERS Boxing up or boxed in A short history of the Boston Consulting Group Share/Growth Matrix Although the Boston Consulting Group’s growth share matrix has been the subject of many critiques, there has been surprisingly little empirical research that directly examines the effectiveness of the model. The current study uses a computational model based on Nelson and Winter’s (1982) evolutionary model of economic change to test whether firms using BCG’s investment rules outperform firms using Nelson and Winter’s investment rules. We find that the BCG rules are capable of generating superior returns only after several modifications to the traditional decision rules. Authors: Morrison, A., Wensley, R. Publisher: Journal of Marketing Management, Vol. 7 No.2, pp.105-29. Published: 1991 Directional Policy Matrix This matrix measures the health of the market and your strength to pursue it. The results indicate the direction for future investment. The recommendation may be to invest, grow, harvest or divest. Publisher: Business Resource Software http://www.brs-inc.com/models/model18.asp New Products Author: Jerry W. Thomas Publisher: Decision Analyst Published: 1994 An examination of the secret to successful development of new products. http://www.decisionanalyst.com/Downloads/NewProductsResearch.pdf PIMS and BCG: New Horizons or False Dawn Philip Stern of Warwick recommended this ‘classic’ article to read. No information is available on the scope of this article, nor can it be ordered online due to the age of the article. Therefore, it is recommended that you follow the URL link below for Wiley Interscience publishers who may be able to provide paper copies of the Strategic Management Journal. Author: Robin Wensley Publisher: Strategic Management Journal 3: 147–158. Published: 1982 http://www3.interscience.wiley.com/aboutus/contactus/contactus.html Product Portfolio Strategy: Introduction to the Boston Consulting Box. The business portfolio is the collection of businesses and products that make up the company. The best business portfolio is one that fits the company's strengths and helps exploit the most attractive opportunities. http://www.tutor2u.net/business/strategy/bcg_box.htm Ref: 841170288 18 June 2017 40/99 Marketing Management and Strategy There is also a reference to portfolio models including shortcomings in this publication. Marketing Management and Strategy is a concise, practical management guide to the latest ideas in marketing and strategy for MBA and executive courses. It focuses on key issues relevant to modern business, drawing on the author’s experience as a consultant to many major international companies. It gives practical, step-by-step guides to developing a marketing strategy, making pricing decisions and developing advertising and communications plans. Its interdisciplinary approach is designed to appeal to all senior managers. Authors: Doyle P and Stern P Publisher: FT Prentice Hall Published: 4th edition, 2006 Ref: 841170288 18 June 2017 41/99 SEGMENTATION: PUBLICATIONS Market Segmentation A step by step approach to creating profitable market segments Authors: M. McDonald and I. Dunbar ISBN 0333637224 Publisher: Macmillan Business Published: 1995. Market Segmentation The purpose for segmenting a market is to allow your marketing/sales program to focus on the subset of prospects that are "most likely" to purchase your offering. If done properly this will help to insure the highest return for your marketing/sales expenditures. Depending on whether you are selling your offering to individual consumers or a business, there are definite differences in what you will consider when defining market segments. Publisher: Business Resource Software http://www.businessplans.org/Segment.html Market Segmentation This expanded edition also covers international market segmentation and database marketing/single source data to help analyze market opportunities. Topics include: the pre-segmented market; physical attributes; statistical software; segmentation resources; developing global market strategies. Author: Art Weinstein Publisher: McGraw-Hill Professional Published: Revised edition (November 1993) Market Segmentation: Conceptual and Methodological Foundations This book is the definitive text in the methodology associated with segmentation. This second edition updates and extends the integrated examination of segmentation theory and methodology. A chapter on mixture model analysis of paired comparison data has been added, together with a new chapter on the pros and cons of the mixture model. The book starts with a framework for considering the various bases and methods available for conducting segmentation studies. The second section contains a more detailed discussion of the methodology for market segmentation, from traditional clustering algorithms to more recent developments in finite mixtures and latent class models. Three types of finite mixture models are discussed in this second section: simple mixtures, mixtures of regressions and mixtures of unfolding models. The third main section is devoted to special topics in market segmentation such as joint segmentation, segmentation using tailored interviewing and segmentation with structural equation models. The fourth part covers four major approaches to applied market segmentation: geo-demographic, lifestyle, response-based, and conjoint analysis. The final concluding section discusses directions for further research. Authors: Michel Wedel, Wagner A. Kamakura ISBN: 0792386353 Publisher: Kluwer Academic Publishers Published: 1st edition (Dec 1999) Ref: 841170288 18 June 2017 42/99 Market Segmentation: How to Do It - How to Profit from It This is a major revision of the highly successful first edition of Market Segmentation. In today's marketplace, effectively segmenting the market in order to target profitable customers is key to many companies' own profitability and growth Authors: Malcolm McDonald, Ian Dunbar ISBN: 033373369X. Publisher: Palgrave Macmillan Ltd Published: May 1998 Market Segmentation: Using Demographics, Psychographics and Other Niche Marketing Techniques to Predict and Model Customer Behavior Combines the academic with the practical. The author understands high technology and is able to provide concepts that allow the reader to take positive steps within business. The book has a nice flow and also contains insights into the relationship between strategic planning and marketing. The book also provides tools to segment and define markets. Good for small or large businesses. Author: Art Weinstein ISBN: 1557384924 Publisher: Probus Publishing Co. Published: November 1993 Segmentation and Positioning for Strategic Marketing Decisions Useful to both consumer marketers and business-to-business researchers. The book covers measuring scales, cluster analysis, conjoint analysis, multivariate analysis, CHAID, and classification and regression trees. Other chapters deal with perceptual positioning maps, point and vector, value maps, laddering techniques and quadrant analysis. Author: James H. Myers. ISBN: 0877572593 Publisher: American Marketing Association Published: May 1996 Ref: 841170288 18 June 2017 43/99 SEGMENTATION: PAPERS A Negative Binomial Model Applied To The Pharmaceutical Industry Philip Stern of Warwick recommended this article to read. No information is available on the scope of this article, therefore, it is recommended that you follow the URL link to Elsevier to the American Marketing Association. Authors: Franklin J Carter, Jacqueline A Williams, Alphonso Ogbuehi Publisher: American Marketing Association. Conference Proceedings. Chicago Published: 2004. Vol. 15; p. 72 (7 pages) http://www.marketingpower.com/ Business Segmentation: Emerging Approaches To More Meaningful Clusters Consumer opinion research has a well-established track record, stretching over the past five or six decades. Conducting opinion research among businesses, however, is much more problematic. This is particularly evident at the simplest level of analysis, customer segmentation. However, segmentation techniques are evolving and techniques that were common practice in the recent past are rapidly being supplanted by newer, more meaningful segmentation techniques. Author: Michael Richarme Publisher: Decision Analyst Published: 2004 http://www.decisionanalyst.com/Downloads/BusinessSegmentation.pdf Case Commentary Authors: Philip Stern, Anthony J Knight. Publisher: Journal of Medical Marketing. London Published: Jan 2005. Vol. 5, Iss. 1; p. 85 (3 pages) Effective strategies for marketing biomedical inventions: Lessons learnt from NIH licence leads The authors analysed the origins of 281 licence agreements completed by NIH between 2001 and 2004. The origin of these licences was distributed among three sources that were classified as Inventor Contact (38 per cent), Marketing (34 per cent) and Public Information (28 per cent). Detailed analyses showed that while inventors played a more prominent role in securing leads for biological material licences, marketing efforts by the technology transfer personnel played a larger role in identifying commercial patent licensees. An inventor citation index analysis from 1992 to 2004 demonstrated that inventors who were personally involved in obtaining licence leads, and inventors whose technologies were licensed through NIH marketing efforts had similar citation indices. Taken together, these results suggest that inventor contact and technology marketing efforts are equally important in generating licence leads. Based on these data, the authors propose effective strategies that can be used by academic and governmental institutions for marketing their inventions to the private sector. Authors: Vivek Ramakrishnan, Jiwen Chen, Krishna Balakrishnan. Publisher: Journal of Medical Marketing. London Published: Nov 2005. Vol. 5, Iss. 4; p. 342 (11 pages) http://ott.od.nih.gov/pdfs/Journal-of-Medical-Marketing.pdf Ref: 841170288 18 June 2017 44/99 Enhancing the business-to-business supply chain: Insights from partitioning the supply-side Philip Stern of Warwick recommended this article to read. No information is available on the scope of this article; therefore, it is recommended that you follow the URL link to Elsevier to order a copy. Authors: Sunil Erevelles, Thomas H Stevenson. Publisher: Industrial Marketing Management. New York: Published: May 2006. Vol. 35, Iss. 4; p. 481 http://www.elsevier.com/wps/find/journaldescription.cws_home/505720/descripti on#description Market Segmentation Strategies Of Multiproduct Firms This paper analyses a multi product duopoly and asks whether firms should offer general-purpose products or tailor their offerings to fit specific consumer needs. Offering a targeted product has two effects: utility increases for some consumers due to increased, whereas utility decreases for others due to increased. Previous work has not considered these two effects jointly and has therefore not been able to capture the trade-off inherent in market segmentation. The paper shows that in addition to the degree of fit and misfit, the intensity of competition and the fixed cost of offering an additional product determine firms` market segmentation strategies. Authors: Ulrich Doraszelski, Michaela Draganska Publisher: The Journal Of Industrial Economics. Oxford Published: Mar 2006. Vol. 54, Iss. 1; P. 125 Needs-based segmentation: Principles and practice While the principles of needs or benefit-based market segmentation have been long established, its potential value as a route to a stronger market understanding and ultimately competitive advantage has been largely untapped in pharmaceutical marketing research, with internal process rather than market focus driving market understanding. Many of the tensions around the use of geodemographics for market segmentation in the consumer work are mirrored in the use of classification systems and diagnosis in the pharmaceutical environment Author: Kathryn Greengrove Publisher: International Journal of Market Research. Henley-on-Thames: Published: Fourth Quarter 2002. Vol. 44; p. 405 (18 pages) Pharmaceutical marketing segmentation in the age of the Internet Philip Stern of Warwick recommended this article to read. No information is available on the scope of this article; therefore, it is recommended that you follow the URL link to Elsevier to order a copy. Author: Leonard Lerer Publisher: International Journal of Medical Marketing Published: Jan 2002. Vol. 2, Iss. 2; p. 159 (8 pages) http://www.elsevier.com/wps/find/journaldescription.cws_home/505720/descripti on#description Ref: 841170288 18 June 2017 45/99 Price Discrimination and Smuggling of AIDS Drugs Patent-holding pharmaceutical companies are shown to be imperfectly able to charge differential prices for AIDS drugs due to the potential for black market exchange. Thus, greater segmentation in the international market through additional barriers to smuggling would induce firms to charge lower prices for AIDS drugs in poorer countries. Without these additional barriers, widespread drug distribution through mandated lower prices or weakened patent protection in the developing world would result in smuggling, undercutting demand in developed markets and reducing firms' research incentives. By contrast, further market segmentation would allow policy makers to go beyond the induced price cuts and remove patent protection in many markets where the benefits to increased distribution would likely outweigh the losses to research incentives Author: Richard A Hornbeck. Publisher: Topics in Economic Analysis & Policy. Berkeley Published: 2005. Vol. 5, Iss. 1; p. 1 Rediscovering Market Segmentation The authors argue the case for a broad view of non-demographic segmentation. They describe the elements of a smart segmentation strategy, explaining how segmentations meant to strengthen brand identity differ from those capable of telling a company which markets it should enter and what goods to make. They introduce their "gravity of decision spectrum", a tool that focuses on the form of consumer behaviour that should be of the greatest interest to marketers and the importance that consumers place on a product or product category. Authors: Daniel Yankelovich, David Meer. Publisher: Harvard Business Review. Boston: Published: Feb 2006. Vol. 84, Iss. 2; P. 122 The Future of the Diary Study? An EphMrA Foundation Newsletter article Author: Rebecca Webster, Isis Research Publisher: EphMrA Published: April 2001 http://www.ephmra.org/newsletter/foundation042001_15.htm What Is Marketing If It Is Not About Segmentation? Satisfying people’s needs and making a profit along the way is the purpose of marketing. However, people’s needs differ and therefore satisfying them may require different approaches. Identifying needs and recognising differences between groups of customers are at the heart of marketing. We cannot do everything, we cannot satisfy everybody; resources do not stretch that far. This means we have to be clever in targeting our offers at people who really do want and need them, and we have to be strong in setting aside those who do not. This early observation is fundamental, as it requires us to think as hard about where we don’t want to sell our product as where we do. Author: Paul Hague Publisher: B2B International Ltd http://www.b2binternational.com/whitepapers3.htm Ref: 841170288 18 June 2017 46/99 LIFECYCLE MANAGEMENT: PUBLICATIONS Business Intelligence Roadmap: The Complete Project Lifecycle for Decision-Support Applications A visual guide to developing an effective business intelligence (BI) decisionsupport application. This book outlines a methodology that takes into account the complexity of developing applications in an integrated BI environment. The authors walk readers through every step of the process from strategic planning to the selection of new technologies and the evaluation of application releases. The book also serves as a single-source guide to the best practices of BI projects. Authors: Larissa T. Moss and Shaku Atre ISBN: 0201784203 Publisher: Addison-Wesley Pub Co Published: Feb 25, 2003 Health Economics in the Drug Life Cycle: Achieving success in drug discovery, development, reimbursement and marketing The increasingly cost-conscious nature of formulary decisions and the willingness of reimbursers to reject a drug for listing on budget impact grounds means that drug companies must address the issue of affordability. Publisher: Urch Publishing Published: January 2003 Innovative marketing strategies after patent expiry: The case of GSK’s antibiotic Clamoxyl in France Before assessing how best to respond to a loss of patent protection, it is important to consider whether radical change is really necessary. It may be that the pharmaceutical product is operating in a niche category that is too small to attract challenging generic competition, at least in the short term. It could also be that the awareness and image of the brand is so strong in patients’ and doctors’ minds that it would retain most of its equity even after the loss of patent protection. In most cases however, the entry of generic competitors radically alters the competitive landscape and calls for appropriate radical responses. Author: Pierre Chandon, Assistant Professor of Marketing, INSEAD Publisher: Henry Stewart Publications 1469–7025 International Journal of Medical Marketing Published: 2004 Vol. 4, 1 65–73 International Journal of Medical Marketing http://faculty.insead.edu/chandon/personal_page/Documents/ArticleInnovative%20Marketing%20Strategies%20-%20Clamoxyl%20Article.pdf The Blockbuster Drugs Outlook: Optimum management strategies throughout the product lifecycle This report identifies current and potential areas for blockbuster development, matching R&D activities against unmet need. It analyses how companies can manage blockbuster drugs within their portfolios over the long-term and how their non-blockbusting competitors can best survive. Author: James Moore. ISBN: B00005MCPT Publisher: Reuters Business Insight Published: 2001 Ref: 841170288 18 June 2017 47/99 LIFECYCLE MANAGEMENT: PAPERS Biotech Blockbuster Forecasts To 2008 Authors: Alex K Pavlou, Mark Belsey Online ISSN: 1478-565X Print ISSN: 1462-8732 Publisher: Journal of Commercial Biotechnology. London Published: Oct 2004. Vol. 11, Iss. 1; p. 80 (7 pages) http://www.henrystewart.com/journals/jcb/forthcoming.html From A Twinkle In The Eye To A Blockbuster Drug Drug discovery and development remains an arduous and risky enterprise, despite the unprecedented power of Genomics and other tools. The story behind Celebrex® (celecoxib), a highly successful medicine for arthritis, illustrates the importance of key management practices in the R&D process. A successful head of R&D must (1) select excellent targets for drug discovery, (2) drive rapidly to "killer" experiments that provide decision-critical information, (3) focus limited resources to enhance speed, (4) break down barriers between research and manufacturing, and (5) manage product life cycles effectively. Author: Philip Needleman Publisher: Research Technology Management. Washington Published: Nov/Dec 2001. Vol. 44, Iss. 6; p. 38 (4 pages) http://www.ingentaconnect.com/content/iri/rtm/2001/00000044/00000006/art00 008;jsessionid=qh2pqapbkw4b.alice Generic Competition in the US Pharmaceutical Industry The authors develop a model that captures the interactions among generic entry, prices, and share of compound sales. Authors: Atanu Saha, Henry Grabowski, Howard Birnbaum, Paul Greenberg and Oded Bizan Publisher: International Journal of the Economics of Business. Abingdon Published: Feb 2006. Vol. 13, Iss. 1; p. 15 http://www.analysisgroup.com/AnalysisGroup/article.aspx?id=1663 In search of double-digit revenue growth: Can big pharma hit its numbers? Philip Stern of Warwick recommended this article to read. No information is available on the scope of this article; therefore, it is recommended that you follow the URL link to Elsevier to order a copy. Author: Linda McNamara. Publisher: International Journal of Medical Marketing. Published: Jan 2004. Vol. 4, Iss. 1; p. 18 (9 pages) http://www.elsevier.com/wps/find/journaldescription.cws_home/505720/descripti on#description Ref: 841170288 18 June 2017 48/99 Institutional frameworks and innovation in the German and UK pharmaceutical industry This paper analyses how governance structures impact the innovation capabilities of leading German and UK firms in the pharmaceutical industry. The main objective is to show how variation in national institutional frameworks influences the innovation process, and thus, relative performance. There are two main conclusions. First, the corporate governance structure allowed leading UK firms to more quickly adapt than German firms to rapidly changing external environmental conditions in the global pharmaceutical industry. Secondly, leading UK firms have an advantage in generating innovative drugs ("blockbusters") than do German firms due to the nature of the institutional framework in which they are embedded. Author: Steven Casper, Catherine Matraves Publisher: Research Policy. Amsterdam Published: Dec 2003. Vol. 32, Iss. 10; p. 1865 http://ideas.repec.org/a/eee/respol/v32y2003i10p1865-1879.html Pharma: Can The Middle Hold? The way forward for midsize players is to strike deals with big pharma and small biotech companies and to target the many beneficial—and potentially profitable— drugs overlooked by competitors Author: Enrico Bastianelli, Jurg Eckhardt, Olivier Teirlynck Publisher: The McKinsey Quarterly. New York Published: 2001. p. 116 (10 pages) http://www.mckinseyquarterly.com/article_abstract_visitor.aspx?ar=981&L2=12 &L3=62 Riding the S-curve Philip Stern of Warwick recommended this article to read. No information is available on the scope of this article; therefore, it is recommended that you follow the URL link to Elsevier to order a copy. Author: Martin Austin Publisher: International Journal of Medical Marketing Published: Jul 2004. Vol. 4, Iss. 3; p. 264 (7 pages) http://www.elsevier.com/wps/find/journaldescription.cws_home/505720/descripti on#description Ref: 841170288 18 June 2017 49/99 TRADEMARKS: PUBLICATIONS Best Practices in Trademark Licensing Model your trademark licensing operation on benchmarks from the best in the business with Best Practices In Trademark Licensing. In this landmark survey you'll receive integral information, such as how trademark licensing is organized, staffed, and accounted for within the corporation; how royalties, guarantees, and advances are structured for trademark licensing deals; how financial and nonfinancial yardsticks are used to measure performance. This report is a guidebook into the trademark/brand licensing enterprise Published by: EPM communications Inc. Published: May 2003 http://www.epmcom.com/html/licensing/TLLbest_practices/ General Information about Trademarks The law firm of Oppedahl & Olson LLP specialises in patent, copyright, trademark, trade secret and other related intellectual property services. In addition to providing information about the firm, they also provide a website as an intellectual property informational resource. Last revised April 15, 1999 http://www.patents.com/trademar.htm Trademarks The publication reviews what is a trademark, how to create trademarks, how to protect trademarks, trademark management, managing and exploiting brands and the future of trademarks and branding Author: Tom Blackett. ISBN: 0333725883. Publisher: Palgrave Macmillan Ltd Published: February 1998 Ref: 841170288 18 June 2017 50/99 TRADEMARKS: PAPERS Bayer's Bullying Bayer AG has forced a German public interest group, Coordination against BAYER-Dangers (CBG), to remove its homepage from the Internet. Bayer took legal action in an apparent attempt to protect its trademark. The CBG had registered the domain name Bayer watch with the Munich Patent Office, but Bayer filed a lawsuit challenging the name and assessing the cost of the controversy at $115,000. The non-profit group says it had no other choice but to concede by canceling the trademark and homepage. The Patent Office's copyright investigation had reviewed whether there was any danger of confusion as a result of the copyrighted trademark and had determined that there was none. Author: Russell Mokhiber Publisher: Multinational Monitor. Washington Published: Sep 2001. Vol. 22, Iss. 9; p. 33 (1 page) Fair Use Defense Denied Defendant Who "Repeatedly" Used Another's Trademark As A Meta-Tag Philip Stern of Warwick recommended this article to read. No information is available on the scope of this article; therefore, it is recommended that you follow the URL link to Journal Seek to order a copy. Authors: Patricia Harley, Bernadette McCann Ezring, Adrian S Shin. Publisher: Intellectual Property & Technology Law Journal. Clifton Published: Jul 2003. Vol. 15, Iss. 7; p. 20 http://journalseek.net/cgibin/journalseek/journalsearch.cgi?field=issn&query=1534-3618 Intellectual Property Rights And The Attributes Of The Market The focus of the paper is trademarks and brands, in particular it addresses the issue of gray marketing and the implications for global marketing management (Clarke & Owens, 2000) and innovation of science based products like pharmaceuticals. (Rozek & Rapp, 1992, Grubb, 1999) Finally, the paper will argue that it is far better for companies to use marketing tools, rather than courts, in order to protect their brand and trademarks equity. Author: Mohammed Boussouara Publisher: Journal of American Academy of Business, Cambridge. Hollywood Published: Sep 2002. Vol. 2, Iss. 1; p. 283 (1 page) http://www.jaabc.com/conferenceistanbul2002preview.html Preventing the Unauthorized Importation of Altered Gray Market Goods: Practical Suggestions for US Trademark Owners Philip Stern of Warwick recommended this article to read. No information is available on the scope of this article; therefore, it is recommended that you follow the URL link to Journal Seek to order a copy. Author: Peter S Sloane Publisher: Intellectual Property & Technology Law Journal. Clifton Published: Jun 2004. Vol. 16, Iss. 6; p. 12 (4 pages) http://journalseek.net/cgibin/journalseek/journalsearch.cgi?field=issn&query=1534-3618 Ref: 841170288 18 June 2017 51/99 The Evergreen Patent System: Pharmaceutical Company Tactics to Extend Patent Protections Brand name drug companies sell more than $130 billion worth of pharmaceuticals in the U.S. marker every year. The high revenue steam is due in part to new drugs to treat new ailments, and an aging population that is living longer and taking more medications than previous generations, but the foundation of the brand-name companies' spectacular revenues is the patent system. Once granted regulatory approval for a drug that meets the test for patentability (novelty, usefulness and nonobviousness), brand-name companies have exclusive rights to sell the product. Author: Weissman, Robert. Publisher: Multinational Monitor. Washington Published: Jun 2002. Vol. 23, Iss. 6; p. 19 Ref: 841170288 18 June 2017 52/99 TRADEMARK REGISTRATION GUIDE UK Trademark Registration Guide Trademark registration is the most comprehensive protection that can be obtained to protect your business name, brand name, company logo or slogan. When a trademark has been registered on the UK Trade Marks Register it will remain there for 10 years, and can be renewed every 10 years thereafter. The registration can last indefinitely if the registration is renewed at the appropriate time. http://www.qck.com/trademarks.html Ref: 841170288 18 June 2017 53/99 GENERAL MARKET RESEARCH PUBLICATIONS Business Research The publication provides a clear and practical guide for undergraduate research methods courses and individual research projects at both undergraduate and postgraduate level. The second edition retains the strong conceptual underpinning and practical orientation that has proved so popular with lecturers and students and introduces a number of new features. Authors: Jill Hussey and Roger Hussey. ISBN 0333607058 Publisher: Macmillan Business Books Published: 1997 Do your own Market Research Even if you hire outside expertise to do your research for you, a quick read of it will ensure you know what you are talking about and that you understand all the issues involved. If you are doing your own market research, this book will lead you through all the stages to help you get the most from your research. Authors: Paul Hague and Peter Jackson. ISBN 0749426527 Publisher: Kogan Page Published: 3rd Edition, 1998 International Marketing Research The importance of international marketing research has grown as more and more companies have internationalized their business over the last two decades. This text provides the reader with a thorough update reflecting the developments and technological changes in conducting research in the international environment. It covers topics such as sampling, data collection, single country data analysis, and multicountry data analysis, as well as a whole chapter on scaling techniques. Authors: S. Douglas, S. Craig ISBN: 0471983225 Publisher: John Wiley and Sons Published: August 1999 Marketing Research The sixth edition of this established text provides a comprehensive yet concise introduction to the key concepts of marketing research. Fully revised and updated, this text takes a qualitative approach to contemporary practice in marketing research, covering developments in statistics software packages (SPSS). Taking on board the rapid changes in computerized research, and coverage of the Internet and email has been added. Presented in colour, the book introduces new case material to illustrate important concepts, and improved features such as key terms, study questions and chapter summaries encourage students to revise and test their understanding of each chapter. Supporting resources for lecturers and students are available on the Internet. Author: Peter Chisnall. ISBN 0077097513 Publisher: McGraw-Hill Published: 6th Edition, 2001 Ref: 841170288 18 June 2017 54/99 Marketing Research Now in its Seventh Edition, Aaker, Kumar, and Day's Marketing Research shows future managers and researchers when marketing research can and should be used, what research alternatives exist, how to recognize effective and ineffective research, and how to interpret and apply the results. The authors take readers step by step through the entire marketing research process, describing the most advanced and current methodologies. Authors: David Aaker, V Kumar and George S Day. ISBN 0471363405 Publisher: John Wiley and Sons. Published: 7th Edition, 2000 Marketing Research This work provides students with an analysis of the benefits and pitfalls of various research methods. It contains balanced coverage of data collection and analysis of data. Several running examples and case studies with analysis are included in the text. Authors: Donald R. Lehmann, Sunil Gupta, Joel H. Steckel ISBN: 0321014162 Publisher: Addison Wesley Longman Higher Education Published: January 1998. Marketing Research This text explores the process of collecting marketing research data, the value and the limitations of marketing research results, and the ways marketing research is used in marketing managerial decision-making. The authors illustrate the application of marketing research to the variety of problems faced by marketing managers, and discuss more advanced statistical procedures within the natural context of research applications using real-life examples. New to this second edition is a chapter on questionnaire design, discussion of new data collection trends that use fax and Internet surveys, and more in-depth treatments on relationships marketing, benchmarking and competitive analysis. Authors: Melvin Crask, Richard J. Fox, Roy Stout, Peter Woods ISBN: 0139157034 Publisher: Prentice Hall Published: February 1999 Marketing Research Project Manual Designed for instructors who require a real-world marketing research project for their course. This manual saves valuable class time by providing clear and concise explanations of the research process. It offers a detailed, step-by-step procedure for students to follow in conducting a market research project, with an emphasis on survey research and data analysis. The text includes sample questionnaires, computer output, data analysis using statistical software packages like STATISTICA and SPSS for Windows, and a data disk with data sets formatted for STATISTICA, SPSS, or Excel. Author: Glen R. Jarboe ISBN: 0538891483 Publisher: South Western College. Published: August 1998. Ref: 841170288 18 June 2017 55/99 Market Research: A Guide to Planning, Methodology and Evaluation Practical and clear guidance is offered on all essential topics, including: planning market research; desk research; qualitative and quantitative research; sampling; questionnaire design; data collection and analysis. Authors: Paul Hague and Peter Jackson. ISBN 0749429178 Publisher: Kogan Page. Published: 2nd Edition, 1999 Marketing Research in Action: Measurement, Method and Application Marketing research is a valuable tool for any competitive company but if not properly targeted, the time and money spent will be wasted. The marketing problems of a particular company have to be diagnosed before any campaign can be designed in order to target the programme successfully and to obtain data that is both accurate and useful. And once this information has been gathered, how can it be best applied and developed? Ray Kent analyzes the various methods currently used among marketing researchers, looking not just at the range of techniques, but also at agencies as they assess their customer’s needs and apply their skills. He uses empirical evidence to show which methods work best in which situations, keeping in mind the sorts of results companies want to generate as well as the surprises they may find along the way. He considers follow-up campaigns and continuous market measurement to show how to maximize on the initial research projects. He provides a guide to the market research industry as well as an analysis of current techniques and new directions, which should make this a suitable text for students of marketing and business. Author: Raymond Kent. ISBN 1861521553 Publisher: International Thomson Business Published: 1998 Presentations and Report Writing Designed to assist those managers whose task it is to deliver reports or presentations on company data, this guide explains how to make the most effective use of text, speech, tables, diagrams and other visual aids. It encourages a style of presentation that will have a lasting impact. Authors: Paul Hague and Kate Roberts. ISBN 0749412275 Publisher: Kogan Page Published: 1994 Principles of International Marketing Research Based on the International Marketing Research module of the syllabus of the Institute of Export, this book offers a comprehensive guide to the issues involved in assessing export markets. The structure of the book clearly lays out the central aspects of both selecting markets and researches them in detail. Each chapter has test questions. Key topics covered include: assessing market potential and making the selection decision; market research and sources of information; collecting and using market data; and creating the marketing plan and monitoring performance Author: Len Groves ISBN: 0631193553 Publishers: Blackwell Published: July 1994. Ref: 841170288 18 June 2017 56/99 State of the Art Marketing Research This is the only comprehensive, all-in-one text for students to learn how to plan, conduct, and apply marketing research in today's results-oriented environment. Clear, concise, and authoritative, this book describes the technologies that have revolutionized the marketing research discipline. Authors: AB Blankenship and GE Breen. ISBN 0844234435 Publisher: NTC Business Books Published: 2nd Edition, 1999 The Industrial Market Research Handbook Provides a practical and comprehensive guide to the techniques and applications of industrial market research in a variety of business contexts. Topics covered include: how to identify a market and its characteristics; how to obtain information on customers and competitors; how to set up a market research project, implement it and successfully present the results. Every aspect of industrial market research is covered here in depth, emphasizing the benefits for company strategy and performance. Also included in this new edition are: a completely revised chapter on questionnaire design, giving a fresh angle on a vital aspect of research; a substantially revised chapter on customer satisfaction which reflects the increasing importance of total quality management and the quality standard (BS5750/ISO9000) in this field; and a new chapter on researching European markets - essential for any company venturing into the Single Market. The scope and clarity of the information provided in this handbook make it essential reading for all those responsible for market research in their organization, including manufacturers and those providing services for industry, as well as students of business, particularly sales, marketing and market research. Author: Paul Hague. ISBN 0749407743 Publisher: Kogan Page Published: 3rd Edition, 1992 The Marketing Research Process An introduction to the subject of marketing research. This work shows the importance of effective research to the marketing operation and to managerial decision-making. It focuses on a marketing company whilst developing products and services and also features case studies. Authors: Margaret Crimp and Len Tiu Wright. ISBN 0132028395 Publisher: Prentice Hall. Published: 4th Edition, 1995 Ref: 841170288 18 June 2017 57/99 GENERAL MARKET RESEARCH PAPERS Defining The Benefits Of Online Medical Market Research Author: Jeremy K Brody. Publisher: Marketing Health Services. Chicago Published: Spring 2001. Vol. 21, Iss. 1; p. 32 (3 pages) Disaggregate Market Share Response Models Authors: Wayne S DeSarbo, Alexandru M Degeratu, Michael J Ahearne, M Kim Saxton. Publisher: International Journal of Research in Marketing. Amsterdam Published: Sep 2002. Vol. 19, Iss. 3; p. 253 Forecasting Author: Publisher: Published Practices In The Pharmaceutical Industry In Singapore Louis Choo. The Journal of Business Forecasting Methods & Systems Summer 2000. Vol. 19, Iss. 2; p. 18 (3 pages) "Not In Front Of Your Mother!": Online Marketing For Pharmaceutical Products Addressing Taboo Topics Author: Ursula Wrobel. Publisher: Qualitative Market Research. Bradford Published 2002. Vol. 5, Iss. 1; p. 19 (9 pages) Pharmaceuticals: The New Brand Arena Authors: Jon Chandler, Mike Owen. Publisher: International Journal of Market Research. Henley-on-Thames Published: Fourth Quarter 2002. Vol. 44; p. 385 (21 pages) The Use Of Combined Conjoint Approaches To Improve Market Share Predictions Authors: Allan Bowditch, Gustavo Gurrieri, Beverley Henry. Publisher: International Journal of Market Research. Henley-on-Thames: Published: Third Quarter 2003. Vol. 45; p. 389 Understanding Consumer Responses to Product Risk Information Authors: Anthony D Cox, Dena Cox, Gregory Zimet. Publisher: Journal of Marketing. Chicago Published: Jan 2006. Vol. 70, Iss. 1; p. 79 Ref: 841170288 18 June 2017 58/99 MARKET RESEARCH ASSOCIATIONS AAPOR - American Association for Public Opinion Research An association of individuals who share an interest in public opinion and survey research. The aims of the AAPOR are to encourage quality survey methods and promote standards of professional conduct and ethics for survey and public opinion research. www.aapor.org AEMRI - Alliance Of International Market Research Institutes The AEMRI offers the opportunity for members to develop their research agency business by connecting them with fellow professionals worldwide. http://www.aemri.org/ AQR - Association For Qualitative Research The Association for Qualitative Research (AQR) is a non-profit organization that is a leading authority on qualitative research issues both in the UK and internationally. Its goals are to develop understanding of the commercial value of qualitative research and promote the highest professional industry standards within the qualitative research community. http://www.aqr.org.uk/ AMA - American Marketing Association The American Marketing Association is an international professional organization for people involved in the practice, study and teaching of marketing. www.marketingpower.com ASC – Association for Survey Computing The ASC is a non-profit organisation, affiliated to the British Computer Society and the International Association for Statistical Computing. Its goal is to improve knowledge of good practice in survey computing and disseminate information on techniques and survey software. http://www.asc.org.uk/ AURA - Association of Users of Research Agencies A forum for the exchange of experience and points of view by researchers in organisations commissioning market research. Its main aim is to represent the interests of market research buyers and membership is drawn from a wide range of organisations –and industry sectors. http://www.aura.org.uk/ BHBIA - British Healthcare Business Intelligence Association The aim of the BHBIA is to promote and enhance the professionalism and value of Business Intelligence within the Healthcare Industry. http://www.bhbia.org.uk/ BMRA - British Market Research Association The BMRA is the trade association for the British market research industry. http://www.bmra.org.uk/ CASRO - Council of the American Survey Research Organisations The trade association of survey research organizations, representing over 275 companies and research operations in the US and abroad. www.casro.org Ref: 841170288 18 June 2017 59/99 CMOR - Council for Marketing and Opinion Research A non-profit organisation, which works on behalf of the survey research industry to improve respondent cooperation in research and to promote positive legislation and prevent restrictive legislation, which could impact the survey research industry www.cmor.org EFMRO – International Federation of Market Research Agency Associations EFAMRO is an international federation of market research agency associations within the European Union. It was formed in 1992 to bring together national associations of major countries in Western Europe representing research agencies responsible for between 60% and 70% of the total turnover in market research. http://www.efamro.org/ ESOMAR - European Society for Opinion and Marketing Research World Association of Opinion and Marketing Research Professionals http://www.esomar.org/ IQCS - Interviewer Quality Control Scheme IQCS members offer clients the assurance that individuals involved in the supervision of, and collection of, data will be adequately and appropriately trained and supervised, and their work validated, in accordance with minimum levels specified by the scheme. http://www.iqcs.org/ MRG – Media Research Group Provides forums to debate and discuss new research developments, offers the opportunity to put trading currencies up for scrutiny, provides the chance to showcase own research developments, develops programmes of education for more junior members and arranges social events for you to meet and network with your peers in the business. http://www.mrg.org.uk/ MRS - The Market Research Society An international membership association representing providers and users of market, social and opinion research, and business intelligence. http://www.mrs.org.uk/ MrWeb News, jobs and directories for market research professionals worldwide. http://www.mrweb.com/ PBIRG - The Pharmaceutical Business Intelligence & Research Group A not-for-profit US industry association dedicated to the advancement of global healthcare marketing research, business intelligence, and strategic planning in theory and practice. http://www.pbirg.com/ PMRG - Pharmaceutical Marketing Research Group An independent, voluntary, non-profit US association whose purpose is to stimulate improvement of marketing research and its utilization. http://www.pmrg.org/ Ref: 841170288 18 June 2017 60/99 QRCA - Qualitative Research Consultants Association A not-for profit organization that promotes excellence in all aspects of qualitative research. http://www.qrca.org/ SRA – Social Research Association The SRA provides a forum for people working in a diverse range of settings and in different subject specialities, to form wider contacts, exchange views and information, and pursue issues of common concern. http://www.the-sra.org.uk/ Ref: 841170288 18 June 2017 61/99 ADVANCED / APPLIED MARKET RESEARCH: PUBLICATIONS Applied Marketing Research Provides interesting illustrations and examples of the different kinds of practical problems that are involved in the application of marketing research methodology as an aid to managerial decision making. Thoroughly practical, it forms a complete and concise reference of methodologies and techniques for both the student and the practitioner. *Real illustrations, problem-solving exercises and case studies. Authors: L Moutinho and M Evans. ISBN 0201565048 Publisher: Addison-Wesley. Published: 1992 Marketing Research: An Applied Approach This work emphasizes the use of market research in managerial decision-making. It discusses the market research process and presents a complete market research project from start to finish to show students what market research looks like. The authors deal with technical aspects of market research so that students can apply research procedures to real applications. It includes: examples of international marketing; results of a 1994 survey of marketing research practice; 14 cases including Nestle, Kellogg’s, European Alcohol Research Foundation and Cosmopolitan Magazine; and marketing research databases containing results from actual marketing research studies. Authors: TC Kinnear and JR Taylor. ISBN 0071144188 Publisher: McGraw-Hill. Published: 1996 Marketing Research: An Integrated Approach This concise book places marketing research in the bigger picture of marketing and demonstrates how marketing research and its understanding should be seen as a key element of marketing rather than a backroom activity performed by statisticians. The structure of this book closely follows the core elements of the MRS/CIM Marketing Research and Information Module, so will be ideal for those students studying towards these diplomas. This book is also ideal for those taking a short course in marketing research for the first time. Author: Alan Wilson. ISBN 027369474X Publisher: Prentice Hall. Published: 2006 Marketing Research: A Problem-Solving Approach This text provides a hands-on approach, stressing the practical rather than the theoretical aspects of market research. It is organized to lead readers through a market research project, from the initial formulation to the final report and includes case studies and Internet exercises. Authors: S Sudman and E Blair. ISBN 0070624828 Publisher: McGraw-Hill. Published: 1998 Ref: 841170288 18 June 2017 62/99 INTRODUCTION TO / BEGINNERS GUIDE TO MARKET RESEARCH: PUBLICATIONS Essentials of Marketing Research Contains detailed discussions of the process, with numerous examples from the industry. Coverage on international marketing research expands the readers' ability to deal with issues that are not encountered in the domestic country research. Discussion on how to apply marketing research in various marketing applications is presented Authors: Vineet Kumar, David A Aaker and George S. Day ISBN 047141235X Publisher: John Wiley and Sons. Published: 2006 Essentials of Marketing Research Tony Proctor’s Essentials of Marketing Research 4th edition offers a streamlined, traditional introduction to all the major concepts in the field of marketing research. He also discusses new developments, particularly in the areas of qualitative data analysis and marketing decisions support systems. Ideal for undergraduates studying marketing research for the first time, MBA students, as well as anyone who seeks a basic understanding of the topic. Author: Tony Proctor ISBN 0273694944 Publisher: Prentice Hall. Published: 2006 Introducing Marketing Research The primary purpose of marketing research is to gather information, which will allow your company or organisation to make better, more informed decisions. Many textbooks have been published on marketing research but most are very quantitative and are also too detailed for students taking a one-semester course, they do not focus on important qualitative issues such as depth interviews and focus groups - Baines and Chansarkar redress this imbalance. Written as an introduction to marketing research for students taking a one-semester module Introducing Market Research includes chapters on business-to-business marketing research and Internet marketing research. The authors adopt a practical focus and include numerous practical examples as well as coursework assignments. Authors: Paul Baines and Pat Baines ISBN 0471497703 Publisher: John Wiley and Sons. Published: 2002 The Essence of Marketing Research Marketing research has a specific function of aiding effective planning and decision-making in a whole range of consumer, industrial, commercial and institutional activities. This book provides information on the scope, techniques and various stages of marketing research. Author: Peter Chisnall ISBN 8120309081 Publisher: Prentice Hall. Published: 1991 Ref: 841170288 18 June 2017 63/99 The Market Research Toolbox: A Concise Guide for Beginners The Market Research Toolbox" describes how to think of market research in the context of making a business decision. The book begins by defining market research and discussing some of the various types and techniques. It then examines what objectives can be met by doing market research and the expected payoffs. Six traditional market research techniques are covered - secondary research, customer visits, focus groups, surveys, choice modelling and experimentation. McQuarrie describes how each technique works along with its costs and uses, tips for success, when and how to use certain techniques and precautions to take while using them. Next, McQuarrie discusses nontraditional types of market research that have evolved in recent years to meet the needs of business-to-business marketers and technology firms. The volume concludes with a chapter on five common business applications that can be addressed by combining several individual research techniques into a research strategy. New to the Second Edition: chapters 1 and 2 have been extensively revised and updated based on feedback from students; chapter 3 on secondary research includes a new section on Internet research; chapter 6 will be split into two chapters, one to focus on survey research procedures and the other to focus on questionnaire design; chapter 7 will be revised to focus almost exclusively on conjoint analysis, a key tool; chapter 9 will be deleted, and relevant material will be moved to other chapters; chapter 10 will be expanded to include new topics such as forecasting; and an Instructors Resource disc will be made available containing PowerPoint slides, case questions, teaching notes for suggested cases that can be linked to the book, and a sample syllabus. Author: Edward McQuarrie ISBN: 1412913195 Publisher: Sage Publications. Published: 2005 The Practice of Market and Social Research: An Introduction The Practice of Market and Social Research 2nd edition provides a comprehensive account of the techniques of market and social research and the practical tasks involved in setting up and running research projects – from identifying the problem through to reporting and evaluating the findings. McGivern’s book covers the qualitative and quantitative techniques, including a chapter on the analysis of qualitative data – a topic which few texts in this market cover. The book is aimed at those preparing for the MRS Advanced Certificate in Market and Social Research, at those doing an undergraduate and postgraduate course with a research module and/or a requirement to produce a research project. Author: Yvonne McGivern ISBN 027369510X Publisher: Prentice Hall. Published: 2005 Ref: 841170288 18 June 2017 64/99 INTRODUCTION TO / BEGINNERS GUIDE TO MARKET RESEARCH: PAPERS A Newcomers' Guide to Market and Social Research Outlines what market, social or opinion research is and the different research methods used, this Newcomers' Guide will provide a useful starting point. Selecting the right market research agency is an important part of the research process. The Newcomers' Guide gives guidance on how to choose the right agency. PDF (27KB) - Rich Text Format (33KB) - Word (41KB) http://www.mrs.org.uk/mrindustry/downloads/newcomers.pdf Becoming a market researcher PDF (22KB) - Rich Text Format (27KB) - Word (37KB) The MRS Press Office regularly contributes articles to various media on market research uses and techniques http://www.mrs.org.uk/media/downloads/becoming.pdf Market research: An essential business tool PDF (15KB) - Rich Text Format (15KB) - Word (25KB) The MRS Press Office regularly contributes articles to various media on market research uses and techniques http://www.mrs.org.uk/media/downloads/business.pdf Market research: A business tool for small businesses PDF (13KB) - Rich Text Format (10KB) - Word (23KB) The MRS Press Office regularly contributes articles to various media on market research uses and techniques http://www.mrs.org.uk/media/downloads/smallbus.pdf Ref: 841170288 18 June 2017 65/99 MARKET RESEARCH: MANAGEMENT PUBLICATIONS Buying Market Research Designed for marketing managers and executives who are interested in commissioning market research from an outside agency, this text provides advice and cost-saving tips. It describes the types of research provided by agencies, and explains how best to deal with them. Author: Peter Jackson ISBN 0749413751 Publisher: Kogan Page. Published: 1994 Industrial Marketing Strategy In addition to solid coverage of the basics, this edition presents new material, concepts, and examples in such areas as sales management, buying behavior, buyer-seller interactions, channel strategy and management, and marketing communications. All new sections include product development, national account management, customer service, information technology, and price signaling. Author: FE Webster ISBN 047111989X Publisher: John Wiley and Sons. Published: 3rd Edition, 1995 Marketing Management, Analysis, Planning and Control This text covering marketing management takes an analytical and management orientated approach. The tenth edition contains coverage of how the World Wide Web and e-commerce are altering the marketing landscape, and sections on marketing in the 21st century. Author: Philip Kotler ISBN 0130122173 Publisher: Prentice Hall. Published: 10th Edition, 1999 Marketing Research for Managers The purpose of Marketing Research for Managers is to enable managers to become more informed research users and buyers. The more managers know about how marketing research works, the more effective they can be in using it as a management tool. Authors: Sunny Crouch and Matthew Housden ISBN: 0750654538 Publisher: Butterworth-Heinemann Published: 2003 Marketing Research in a Marketing Environment This text brings together the theory and practice of marketing research through the continuous use of numerous examples and applications taken from actual companies. Several practical topics are also included such as use of libraries as an information system and methods of data collection. Authors: WR Dillon, TJ Madden and NH Firtle ISBN 0071141553 Publisher: McGraw-Hill. Published: 3rd Edition, 1994 Ref: 841170288 18 June 2017 66/99 Quality in Market Research A formal service standard for market research was introduced in 1996 to sit alongside quality assurance standards such as ISO 9000. This standard and the assessment of it is the responsibility of the Market Research Quality Standards Association (MRQSA), which represents the main industries involved. This is a practical guide to meeting the standards, and it provides a background to the concept of quality and how it relates to market research. Author: Peter Jackson ISBN 0749420480 Publisher: Kogan Page. Published: 1997 Researching Business Marketing: A Handbook of Business-To-Business Marketing Research This guide to business market research examines individual aspects of the topic such as data interpretation, project preparation, market segmentation and acquisition research - within the broader scope of marketing-department strategies and organizational goals Editor: K Sutherland ISBN 0749414979 Publisher: Kogan Page. Published: 1994 Strategic Business Marketing This text offers information about the nature, scope and techniques of marketing applied to industrial products and services, businesses and public sector undertakings. It has been revised and augmented, with new material on internationalism, especially the growth in regionalism, the EU, Pacific basin countries, NAFTA and Eastern Europe. Also special attention has been given to innovation strategies, ethics, negotiation, marketing research, consumerism, environmentalism, product design strategies and strategic alliances. Author: Peter Chisnall ISBN 0132033658 Publisher: Prentice Hall. Published: 1994 The Dilbert Principle Now in paperback, this is an inside view of bosses, meetings, management fads and other workplace afflictions. Examining bizarre and hilarious situations in the world of work with growing absurdity, Adams reveals the secrets of management, including swearing one's way to the top, selling bad products to stupid people, trolls in accounts and more. Author: S. Adams ISBN 0752222872 Publisher: Boxtree Ltd. Published: 1996 Ref: 841170288 18 June 2017 67/99 The Effective use of Market Research: A Guide for Management to grow the Business The new edition has been revised to be an effective reference for those who want to know how to take decisions with research, using many European & American case studies as examples. The book is offers practical guidance on a wide range of management issues & how they relate with research. The book has many points of helpful advice & tips. The reader of the book will know how to do research, what decisions to take with research, and how to grow the business as a result of using research. Author: Robin Birn ISBN 0749427728 Publisher: Kogan Page. Published: 1999 Ref: 841170288 18 June 2017 68/99 QUALITATIVE MARKET RESEARCH : PUBLICATIONS Gaining Insight On Business And Organisational Behaviour: Handbook of Qualitative Research Market research in the early period, between the mid-1960s and the end of the 1970s, was essentially characterised by a strong emphasis on quantitative research approaches. This is not to under-represent the contribution made by the pioneers of qualitative research in setting the basis for the qualitative research sector, but is simply a reflection of the nature of the originators of the research establishment and their backgrounds. Author: Norman K. Denzin Publisher: Haworth Printing. Published: 1999 Goodthinking: A Guide to Qualitative Research This easy to read book charts the birth of qualitative research, its growth and subsequent maturity as a recognised component of the marketing toolbox. The main qualitative methods are reviewed, with a particular focus on group discussions and how best to use and moderate them. There are chapters on effective communication, projective techniques, models of thinking, advice on dealing with the pitfalls of stimulus material and positionings/propositions, lateral ways of brand management, and much more. This important book is required reading for everyone who practices or has a professional interest in qualitative research. It is a must-read for all those who commission and use qualitative research, particularly branding/marketing professionals and advertising agency account planners Author: Wendy Gordon ISBN 184116030X Publisher: NTC Publications. Published: 1999 Interpreting Qualitative Data Based on worked-through examples and student exercises, this text spans the range of different approaches within the qualitative tradition. The author considers the relations between qualitative and quantitative methods in social research, and the strengths of specific methodologies. Author: David Silverman ISBN: 0803987587 Publisher: Sage Publications Ltd. Published: 1993 Contemporary Qualitative Market Research: A Practitioner's and Buyer's Guide Authors: Wendy Gordon and Roy Langmaid ISBN 056605115X Publisher: Gower Published: 1988 Ref: 841170288 18 June 2017 69/99 The Qualitative Market Research Kit: Principle & Practice A seven-volume set, which includes the following books: 1. An Introduction to qualitative market research, Mike Imms and Gill Ereaut 2. Interviewing groups and individuals in qualitative market research, Joanna 3. Chrzanowska 4. Methods beyond interviewing in qualitative market research, Philly Desai 5. Analysis and interpretation in qualitative market research, Gill Ereaut 6. Developing brands with qualitative market research, Jon Chandler and Mike Owen 7. Developing advertising with qualitative market research, Judith Wardle Editors: Gill Ereaut, Mike Imms and Martin Callingham ISBN 0761972722. Publisher: Sage Publications. Published: 2002 Qualitative Research in Action Qualitative research now forms a significant sector of the market research business in the UK. It has developed out of the psychology and social science disciplines. This work is intended to be an introduction manual and covers theory and methods as well as interviewing techniques. The book pays special attention to analysis and interpretation of data with a presentation of findings Editors: Robson and A. Foster ISBN: 0852643047 Publisher: Edward Arnold. Published: 1989 Qualitative Research in Context The book explains why industries have had to face up to the need to understand their public, and how qualitative research is being used effectively to move those industries forward. The book shows not only how research can be used in a variety of different ways and applied successfully to numerous situations, but also how users of that research can benefit from a better understanding of consumers. It focuses not on what qualitative research is but on the key question of what it is for. The book covers a broad range of topics, illustrating the enormous potential and applicability of qualitative research. While the book covers specific sectors, the lessons learned and the variety of ways in which it can be used can be easily transferred to many other businesses and activities. Editor: Laura Marks ISBN 1841160636 Publisher: NTC Publications. Published: 2000 Ref: 841170288 18 June 2017 70/99 Qualitative Research through Case Studies The publication provides an accessible introduction to a wide range of approaches that deal with the theoretical analysis of qualitative data. Max Travers explains the theoretical assumptions of different traditions through a discussion of case studies. The case studies are classic or exemplary studies, which illustrate how researchers have used qualitative methods to research a wide variety of topics. The author covers: interpretive approaches such as grounded theory, dramaturgical analysis, ethnomethodology and conversation analysis; political approaches such as critical discourse analysis, feminism and postmodern ethnography; This practical volume helps the reader learn how to use similar techniques and ideas in their own work. Author: Max Travers ISBN 0761968067 Publisher: Sage Publications. Published: 2001 The Directory and Handbook of Qualitative Research The AQR Directory and Handbook is the definitive guide to the Qualitative Research industry in the UK and key players in overseas markets, and a source of useful contact information for related organisations: http://www.aqr.org.uk/directory/index.shtml The SAGE Handbook of Qualitative Research A text for any researcher interested in the art, science and practice of qualitative research Editors: N.K. Denzin and Y.S. Lincoln ISBN: 0761927573 Publisher: Sage Publications. Published: 2005 Successful Writing for Qualitative Researchers The book discusses all aspects of translating research into writing, including: getting started and keeping going; putting into words what you want to say; ways of organizing your work; coping with problems, blockages and sustaining morale; style and format; editing your writing; writing alone and writing in a team; approaching problems; and getting published. Author: Peter Woods ISBN: 35539704151884743 Publisher: Taylor & Francis Ltd. Published: 2005 Ref: 841170288 18 June 2017 71/99 QUALITATIVE MARKET RESEARCH : PAPERS Basic Data Collection Methods This document illustrates how basic data collection methods are used in market research. Some of the procedures can be used qualitatively or quantitatively and can also be combined in order to reach specific research objectives. Publisher: Gartner, British Market Research Association Published: October 2002 http://www.bmra.org.uk/researcherstoolkit/ToolKitcontent.asp?category=3&subcategory=51&article=390&top=MRTec h How to Approach Qualitative Market Research Qualitative Research Consultants Organisation http://www.qrca.org/planfor_QR.asp Interviewing as a Data Collection Method The process of interviewing is time-consuming, and the quality of data often is dependent on the aptitude of the interviewer. This article addresses preparing and implementing a research interview, as well as strategies for transcribing and analysing the data collected. Author: Michelle Byrne. Publisher: British Market Research Association Published: October 2002 http://www.bmra.org.uk/researcherstoolkit/ToolKitcontent.asp?category=3&subcategory=51&article=394&top=MRTec h Professional Competencies of Qualitative Research Consultants Qualitative Research Consultants Organisation http://www.qrca.org/profcomp_QR.asp Qualitative Market Research Methods Qualitative Research Consultants Organisation http://www.qrca.org/typesof_QR.asp What is Qualitative Market Research? Qualitative Research Consultants Organisation http://www.qrca.org/whatis_QR.asp When to Use Qualitative Market Research Qualitative Research Consultants Organisation http://www.qrca.org/whentouse_QR.asp Why Use a Professional Moderator? Qualitative Research Consultants Organisation http://www.qrca.org/whyuse_QR.asp Ref: 841170288 18 June 2017 72/99 QUALITATIVE METHODOLOGY: PUBLICATIONS Constructing Effective Questionnaires This comprehensive and practical guide to successful survey research shows how to commission, conduct and evaluate research based on asking the right questions Author: Robert A Peterson ISBN 0761916415 Publisher: Sage Publications. Published: 2000 Designing and Conducting Surveys This document explains how to design and conduct surveys and also introduces the principles of questionnaire design and layout. Publisher: British Market Research Association Published: October 2002 http://www.bmra.org.uk/researcherstoolkit/ToolKitcontent.asp?category=3&subcategory=51&article=391&top=MRTec h Doing Qualitative Research A resource for researchers and their supervisors. A clear, no-nonsense guide to some of the most difficult problems of undertaking research. The book deals with all the issues of putting together, executing and submitting research, for higher degrees and for publication. This is done within the context of important methodological issues and gives students the ability to make informed decisions and the tools with which to defend the decisions that they have taken. Author: David Silverman ISBN: 0761958231 Publisher: Sage Publications Ltd Published: September 1999. Introduction to Qualitative Research Methods: A Guidebook and Resource This edition contains material on subjects such as feminist methodology, postmodernism, phenomenology, and cultural anthropology. Specific sections and examples have been updated in accord with texts published since the last edition and with additional research. Authors: Steven J. Taylor and Robert Bogdan ISBN: 0471168688 Publisher: John Wiley & Sons Published: January 1998. Questionnaire Design Practical and clear guidance is offered on all essential topics, including: planning market research, desk research, qualitative and quantitative research, sampling, questionnaire design and data collection and analysis. Author: Paul Hague ISBN 0747409177 Publisher: Kogan Page. Published: 1993 Ref: 841170288 18 June 2017 73/99 Questionnaire Design, Interviewing and Attitude Measurement This second edition, like the first, is a practical teaching text of survey methods. The new edition has extended its scope to include interviewing (both clip-board and depth interviewing), sampling and research design, data analysis, and a special chapter on pilot work. As before, further chapters on attitude scaling methods, and on projective techniques support the chapters on questionnaire design. There is refreshingly critical treatment of problems such as faulty research designs, errors in sampling, ambiguities in question wording, biases in interviewing, losses of information, and the interpretation of attitude scales and of projective data. The book is laced throughout with instructive examples from many fields, ranging from marketing surveys to the study of children's political perceptions. Problems of reliability and validity are kept to the fore. Above all, the need for pilot work is emphasized at every stage. The book is intended for graduate methodology courses in the social sciences, but it is also designed to reach other professionals, including teachers, social workers, medical researchers, and opinion pollsters, who have to evaluate or carry out social surveys. ISBN 1855670445 Publisher: Oppenheim, Pinter Publications. Published: 2nd Edition, 1993 Qualitative Research Recruitment These guidelines were developed in consultation with the market research profession's governing body, The Market Research Society (MRS). They define the essential aspects of the effective recruitment of respondents for market research groups. recruitmentbestpract.pdf\WebSites\SZL012.aqr.org.uk\doclib\refsection\recruitmentbestpract.pdf Using Computers in Qualitative Research An assessment of developments in the use of computers in qualitative research, an increasingly important area of interest for social scientists and graduate students. The contributors consider whether systematic and formal techniques will change the nature of qualitative research and whether the new techniques offer the prospect of achieving a generic theory of qualitative analysis. They also draw on their experiences of teaching computer-based techniques in qualitative research to suggest ways in which they could be incorporated into research methods training. Author: Nigel Fielding (et al) ISBN 0803984251 Publisher: Sage Publications. Published: 1991 Using Questionnaires and Surveys to Boost your Business Asking the right questions to internal and external customers is the key to boosting business. This guide provides answers on "how to do it now" to improve: company performance; customer services and relationship; and staff satisfaction. It includes relevant examples from across the organization. Although this text is targeted at the business market, students have found it useful in constructing questionnaires that are valid for their research purposes. It has been taken as a standard text in a number of colleges and has been well reviewed. Author: Nick Evans ISBN 027361181X Publisher: Pitman Publishing. Published: 1995 Ref: 841170288 18 June 2017 74/99 FOCUS GROUPS : PUBLICATIONS Focus Groups: A Practical Guide for Applied Research A 'hands-on' guide which details all the practicalities of designing focus groups, running them successfully and analysing the results effectively. It is clearly based on years of experience and offers a super-fast way to download the expertise of two leaders in their field. Although it is based in sociological research, the techniques described are applicable to any type of focus group. Author: Richard Krueger ISBN 0803955669 Publisher: Sage Publications. Published: 2nd Edition, 1994 Moderating Focus Groups: A Practical Guide for Group Facilitation This practical, comprehensive guide covers everything from pre-session participant recruitment to post-session reporting. In addition, advanced and new techniques for managing group dynamics are included, such as personality association. Author: Thomas L Greenbaum ISBN 0761920447 Publisher: Sage Publications. Published: 2000 Ref: 841170288 18 June 2017 75/99 FOCUS GROUPS : PAPERS Breaking Down the Barriers This document explains how research using focus group can help understanding the motivations, rationales and experiences of small business owners. Face-toface data collection methods of research are important and can overcome some of the weakness of postal and telephone surveys. Authors: Robert Blackburn and David Stokes. Publisher: British Market Research Association Published: October 2002 http://www.bmra.org.uk/researcherstoolkit/ToolKitcontent.asp?category=3&subcategory=51&article=397&top=MRTec h Focus Groups And The American Dream Even though the focus group has become a widely used research technique in the past two decades, a lot of folks still don’t know what goes on behind closed doors. Author: Jerry W. Thomas Publisher: Decision Analyst Published: 1981 http://www.decisionanalyst.com/Downloads/FocusGroupsAmericanDream.pdf To Focus Group Or Not To Focus Group Guidelines for when its best to conduct a focus group Author: Bruce Crandall Publisher: Decision Analyst Published: 1999 http://www.decisionanalyst.com/Downloads/ToFocusGroupOrNot.pdf Using The Focus Group In Market Research Author: Carol-Ann Morgan Publisher: B2B International http://www.b2binternational.com/whitepapers8.htm Ref: 841170288 18 June 2017 76/99 GENERAL QUANTITATIVE MARKET RESEARCH : PUBLICATIONS Basic Data Collection Methods This document illustrates how basic data collection methods are used in market research. Some of the procedures can be used qualitatively or quantitatively and can also be combined in order to reach specific research objectives. Publisher: Gartner, British Market Research Association Published: October 2002 http://www.bmra.org.uk/researcherstoolkit/ToolKitcontent.asp?category=3&subcategory=51&article=390&top=MRTec h Desk Research Every marketer knows that careful research of a market is essential if the right decisions are to be made. Very few, however, know how to make the first steps towards a successful research campaign. Peter Jackson clearly shows the practicalities and costs of desk research compared to the other data-gathering techniques available to marketers. Covering both the conventional library techniques of desk research and their electronic equivalent, database searching, this text gives marketers practical advice on all aspects of the desk techniques available, including: researching consumer and industrial markets; planning ad hoc projects and continuous monitoring; planning fieldwork; finding the information; overseas desk research; following up other leads; and integrating desk research with other data. Author: Paul Hague ISBN 0749412178 Publisher: Kogan Page. Published: 1994 Inside Information: Making Use Of Marketing Data Increasingly, marketers have immediate access to a plethora of information about their markets, which they must rapidly assimilate, and just as quickly translate into strategic action. This book arms marketing professionals with powerful tools to help them meet the challenge of the twenty-first century information explosion. This extremely practical guide is packed with easy-to-use checklists, Q&As, sidebars, vignettes, and actions steps. And the authors' unique crossdisciplinary approach-featuring sound bytes from philosophy, psychology, history, art, and the hard sciences-makes this book as enjoyable a read as it is instructive. Authors: DVL Smith and JH Fletcher ISBN 0471495433 Publisher: John Wiley and Sons. Published: 2001 Ref: 841170288 18 June 2017 77/99 Interpreting Quantitative Data How do quantitative methods help us to acquire knowledge of the real world? What are the 'do's' and 'don'ts' of effective quantitative research? This refreshing and accessible book offers students a novel and useful resource on how to do quantitative research. It guides students on how to: *interpret the complex reality of the social world *achieve effective measurement *understand the use of official statistics *use social surveys *understand probability and quantitative reasoning *interpret measurements *apply linear modelling *understand simulation and neural nets *integrate quantitative and qualitative modelling in the research process Jargon-free and written with the needs of students in mind, the book will be required reading for students interested in using quantitative research methods. Author: David Byrne ISBN 076196262X Publisher: Sage Publications. Published: 2002 Interviewing as a Data Collection Method The process of interviewing is time-consuming, and the quality of data often is dependent on the aptitude of the interviewer. This article addresses preparing and implementing a research interview, as well as strategies for transcribing and analysing the data collected. Author: Michelle Byrne. Publisher: British Market Research Association Published: October 2002 http://www.bmra.org.uk/researcherstoolkit/ToolKitcontent.asp?category=3&subcategory=51&article=394&top=MRTec h Introduction to Quantitative Research Methods: An Investigative Approach A student-friendly introduction to quantitative research methods and basic statistics. It uses a detective theme throughout the text and in multimedia courseware to show how quantitative methods have been used to solve real-life problems. The book focuses on principles and techniques that are appropriate to introductory level courses in media, psychology and sociology. Examples and illustrations are drawn from historical and contemporary research in the social sciences. Authors: Mark Balnaves and Peter Caputi ISBN 0761968040 Publisher: Sage Publications. Publications: 2001 Marketing Research: Measurement and Method This introduction to marketing research focuses on decisional research. It covers the principle of each topic and discusses ways of properly designing and implementing a research project. It should enable students to provide meaningful information that helps them identify, structure and solve marketing problems. The text includes real-world cases and examples, covers international research issues and presents both descriptive and quantitative chapters on the sampling process and sampling size. Authors: DS Tull and DI Hawkins ISBN 0024219320 Publisher: Macmillan Publishing. Published: 6th Edition, 1992 Ref: 841170288 18 June 2017 78/99 Opinion polling: questions and answers PDF (13KB PDF Help) - Rich Text Format (14KB) - Word (29KB) The MRS Press Office regularly contributes articles to various media on market research uses and techniques http://www.mrs.org.uk/media/opinionpolls.htm Ref: 841170288 18 June 2017 79/99 INTERNET / ONLINE : PUBLICATIONS Human factors in Business-to-Business Research over the Internet This article explores the problems and challenges surrounding the conduct of research via the Internet among business audiences and highlights the great potential that exists for business-to business research over the net. It also identifies some of the main obstacles to researching in this way, and examines the factors, which cause them. Author: Joseph Brown; Nigel Culkin; Jonathan Fletcher Publisher: British Market Research Association Published: October 2002 http://www.bmra.org.uk/researcherstoolkit/ToolKitcontent.asp?category=3&subcategory=51&article=389&top=MRTec h Internet Communication & Qualitative Research: A Handbook for Researching Online This book provides a comprehensive introduction to online research methods and is very helpful for those who are thinking to adopt Internet research methods, such as online surveys and online interviews. This book is very user-friendly and you don't need to have much previous knowledge of Internet and research methods. Authors: Chris Mann and Fiona Stewart ISBN 0761966277 Publisher: Sage Publications. Published: 2000 Mail & Internet Surveys: The Tailored Design Method The first edition of this book has been the guide for professionals, researchers, and students in all fields who want to learn how to plan and conduct effective surveys. This updated and revised edition of Dillman's classic text explains how to maximize response rates and get high-quality feedback from self-administered, electronic, and mail surveys. Author: D Dillman ISBN 0471323543 Publisher: John Wiley and Sons. Published: 1999 On-line market research: A growing tool for businesses PDF (13KB PDF Help) - Rich Text Format (16KB) - Word (27KB) The MRS Press Office regularly contributes articles to various media on market research uses and techniques http://www.mrs.org.uk/media/downloads/online.pdf Ref: 841170288 18 June 2017 80/99 Online Surveys in Marketing Research: Pros and cons This article evaluates multimode strategies of data collection that include webbased, email and postal methods as a means for the international marketing researcher to obtain survey data from a representative sample. Author: Janet Ilieva; Steve Baron; Nigel M Healey Publisher: British Market Research Association Published: October 2002 http://www.bmra.org.uk/researcherstoolkit/ToolKitcontent.asp?category=3&subcategory=51&article=396&top=MRTec h Save Money with Online Analysis This article explains how the Internet's technical prowess has tamed many of the time-consuming logistical challenges and prohibitive costs of traditional international conjoint studies. This also explores the pros and cons of online analysis as a data collection method. Author: Berni Stevens. Publisher: British Market Research Association Published: October 2002 http://www.bmra.org.uk/researcherstoolkit/ToolKitcontent.asp?category=3&subcategory=51&article=395&top=MRTec h Testing on the Internet This document explains how the Internet provides a good opportunity for market testing and optimisation. Increasing digitisation will make it progressively easier to experimentally alter particular aspects of a business and quickly observe how customers respond. Author: Gordon A Wyner Publisher: British Market Research Association Published: October 2002 http://www.bmra.org.uk/researcherstoolkit/ToolKitcontent.asp?category=3&subcategory=53&article=404&top=MRTec h The Internet: The Research Tool for the future? An EphMrA Foundation Newsletter article Authors: Knut Leinemann, I+G Nürnberg Publisher: EphMrA Published: May 2001 http://www.ephmra.org/newsletter/foundation052001_11.htm Using New Technologies This document shows how technology and the quest for new-media audience research results has plunged the market research industry into technical turmoil. The growth of new technologies is providing the industry simultaneously with new things to measure and new ways of conducting research. Author: Ken Gofton. Publisher: British Market Research Association Published: October 2002 http://www.bmra.org.uk/researcherstoolkit/ToolKitcontent.asp?category=3&subcategory=51&article=398&top=MRTec h Ref: 841170288 18 June 2017 81/99 Using Web and Paper Questionnaires for Data-Based Decision Making: From Design to Interpretation of the Results This book contains information on web-based surveys; it is a practitioner-focused workbook with graphics, sample surveys, anecdotes, simple hints and reminders, checklists. Author: Susan J Thomas Publisher: Sag Publications Published: June 2004 Ref: 841170288 18 June 2017 82/99 INTERNET / ONLINE : PAPERS Beyond The Millennium A look at the future of Online Marketing Research. Author: Jerry W. Thomas Publisher: Decision Analyst Published: 1999 http://www.decisionanalyst.com/Downloads/BeyondTheMillennium.pdf Big Potential for the Internet to Improve Doctor-Patient Relations: Online consumers want more than most physicians want to provide – but that may change An EphMrA Foundation Newsletter article Author: Humphrey Taylor, Chairman of the Harris Poll. Publisher: EphMrA Published: April 2001 http://www.ephmra.org/newsletter/foundation042001_4.htm Brave New World The strategic implications of the Internet are far reaching—for global commerce, for global marketing, and for global marketing research. Author: Jerry W. Thomas Publisher: Decision Analyst Published: 1997 http://www.decisionanalyst.com/Downloads/BraveNewWorld.pdf Finding An Internet Research Supplier Quietly breathe the words "research," "survey," or "opinion" in your office. Go ahead, I dare you. Within a few minutes, you'll have calls from market research suppliers wanting to help you find out exactly what your customers think about pretty much anything. Author: Michael Richarme Publisher: Decision Analyst Published: 2005 http://www.decisionanalyst.com/Downloads/InternetResearchSupplier.pdf Important Developments in the US Market could impact companies approach to marketing and promotion on a global basis – or will it? An EphMrA Foundation Newsletter article Author: Allan Bowditch, Martin Hamblin Publisher: EphMrA Published: June 2003 http://www.ephmra.org/newsletter/ephmranews0603_7.htm Moving Tracking Research From Telephone To Internet Data Collection: To Compare Or Not To Compare? A rational for moving telephone tracking studies to the Internet. Author: Felicia Rogers Publisher: Decision Analyst Published: 2004 http://www.decisionanalyst.com/Downloads/TelephoneToInternet.pdf Ref: 841170288 18 June 2017 83/99 Pharmaceuticals & The Use of the Internet The International Federation of Pharmaceutical Manufacturers & Associations (IFPMA) Position - The research based pharmaceutical industry strongly supports and encourages the appropriate use of the Internet and related technologies to provide accurate and scientifically reliable information on health care and medicines, as well as providing information in a responsible manner, for the benefit of patients, healthcare professionals and all who have an interest in human health and the proper use of medicines. http://www.ifpma.org/Issues/issues_pharm.aspx Public Sector Use Of Internet Surveys And Panels A white paper on the advantages of Internet surveys and panel usage by the public sector. Author: Kevin Sharp Publisher: Decision Analyst Published: 2003 http://www.decisionanalyst.com/Downloads/PublicSectorUseofInternetSurveys.pd f Striving For Value From Physician Interactions An EphMrA Foundation Newsletter article Author: Martine Leroy Sharman, Datamonitor Publisher: EphMrA Published: December 2001 http://www.ephmra.org/newsletter/foundation122001_8.htm The Throes Of Revolution The Internet represents a major paradigm shift that will dramatically change the marketing and advertising landscape, but it has also brought forth new research capabilities to help businesses adapt to and exploit the tectonic changes now underway. Author: Jerry W. Thomas Publisher: Decision Analyst Published: 2000 http://www.decisionanalyst.com/Downloads/ThroesOfRevolution.pdf Use of the Internet IFPMA Code of Pharmaceutical Marketing Practices http://www.ifpma.org/News/news_market_cd8.aspx www.research.com? Internet research has its skeptics, but continues to grow at a fast pace, providing believers with a valuable alternative to traditional data-collecting sources. Author: Bruce Crandall Publisher: Decision Analyst Published: 2000 http://www.decisionanalyst.com/Downloads/wwwResearchcom.pdf Ref: 841170288 18 June 2017 84/99 OMNIBUS : PAPERS Omnibus Research: A User’s Guide This document explains what omnibus research is, and serves as a guide to new users. Although easy to use, not all omnibus surveys are the same. The article suggests 5 questions that should always be considered when commissioning omnibus research. The article also explains the best approach for conducting international omnibus research and how to get the best value for money. Author: BMRA (British Market Research Association) Published: October 2002 http://www.bmra.org.uk/researcherstoolkit/ToolKitcontent.asp?category=3&subcategory=60&article=410&top=Resear chProd Summary of BMRA Omnibus Surveys The web link leads to a table, which summarises the omnibus surveys conducted by BMRA (British Market Research Association) members. The table looks at the types of surveys carried out and the methodology of each. Full contact details of each company are included. Author: BMRA (British Market Research Association) Published: October 2002 http://www.bmra.org.uk/researcherstoolkit/ToolKitcontent.asp?category=3&subcategory=60&article=524&top=Resear chProd What is an Omnibus Study? This document explains what an omnibus survey is. Author: BMRB International Publisher: British Market Research Association Published: October 2002 http://www.bmra.org.uk/researcherstoolkit/ToolKitcontent.asp?category=3&subcategory=60&article=411&top=Resear chProd Ref: 841170288 18 June 2017 85/99 SAMPLING : PUBLICATIONS Sampling Techniques This document explains how sample surveys can be organised and how samples can be chosen in such a way that they will give statistically reliable results. It also illustrates how, with a certain amount of knowledge of what is being surveyed, to decide on an appropriate sample size. Publisher: British Market Research Association Published: October 2002 http://www.bmra.org.uk/researcherstoolkit/ToolKitcontent.asp?category=3&subcategory=55&article=406&top=MRTec h Sampling and Statistics Sampling and statistics are fundamental aspects of market research activity since almost all market research is conducted using samples. In order that a sample can provide the most representative and unbiased data about a population; a sample must be properly selected and the right sampling method chosen. Equally important is that the results of the sample can be analyzed and interpreted using statistical theory. This book provides clear information and guidance to help the researcher to understand the main principles of sampling, become familiar with the sampling methods available, review the sample designs used in practice, select a sample properly for the most accurate results, become familiar with basic statistical concepts, and produce accurate research results using statistical analysis. In an industry where researchers are often thrown in at the deep end and forced to learn their skills by looking over other people's shoulders (with the danger of inheriting their flaws), this guide to good practice enables readers to avoid costly errors and develop skills through experience from a sound base of knowledge Authors: Paul Hague and Paul Harris ISBN 0749409169 Publisher: Kogan Page. Published: 1993 Scaling Techniques This document is a list of abstracts taken from the MRS Abstracts database. A full copy of the MRS articles/papers (from The Journal of the Market Research Society / International Journal of Market Research, or our Conference Proceedings) can be obtained by contacting the MRS. Author: MRS Publisher: British Market Research Association Published: December 2002 http://www.bmra.org.uk/researcherstoolkit/toolkitcontent.asp?category=3&subcategory=56&top=MRTech Ref: 841170288 18 June 2017 86/99 Structuring and Measuring the Size of Business Markets The purpose of this paper is to summarise the state of business sampling at the beginning of the 21st century. It aims to encourage the reader to consider what work needs to be done to develop business sampling in the future, since the industry is facing a faster rate of change than at any point in the past. Author: Phyllis Macfarlane Publisher: British Market Research Association Published: October 2002 http://www.bmra.org.uk/researcherstoolkit/ToolKitcontent.asp?category=3&subcategory=55&article=407&top=MRTec h Ref: 841170288 18 June 2017 87/99 CONSUMERS & CUSTOMERS: PUBLICATIONS AMA Handbook for Customer Satisfaction A Complete Guide to Research, Planning, & Implementations Author: Alan Dutka ISBN: 0844235865 Publisher: NTC Business Books Published: Paperback (July 1995) Beyond Customer Satisfaction Author: Paul Hague & Daniel Park Publisher: B2B International Published: January 2004 http://www.b2binternational.com/whitepapers11.html Call Centers in the Pharmaceutical Industry: Hosted and Virtual Hosted Technologies in European and US Sales Efforts This Brief provides an overview of the general call center market and examines how such centers may be used by pharmaceutical companies to provide information and valuable services to its target audiences: patients, physicians and salesforces Publisher: Datamonitor Published: January 2002 Consumer Behaviour: Advances and Applications in Marketing A higher-level text emphasising research on consumer processes and issues that concern markets. The approach draws heavily on recent research but the origins of consumer behaviour problems are also covered. Instructor's Manual is available. More behavioural in orientation than most consumer texts. Covers topics not covered well elsewhere, e.g. loyalty, brand equity, and response to advertising, consumer satisfaction, and the psychology of the retail environment. Author: Robert East. ISBN 0133593169 Publisher: Hodder and Stoughton. Published: 1997 Consumer Behaviour (formerly Marketing: a behavioural analysis) Consumer Behaviour, third edition, provides clearly written comprehensive coverage of the fundamental psychological, sociological and cultural factors affecting buying decisions. The text examines the consumer behaviour of personal shoppers, and also looks at the consumption of industry, business and the public sector. Author: Peter Chisnall. ISBN 0077076168 Publisher: McGraw-Hill. Published: 3rd Edition, 1994 Consumer Market Research Handbook Editors: R. Worcester and J. Downham. Publisher: ESOMAR publication. Published: 1996 Ref: 841170288 18 June 2017 88/99 Consumer Research: Big Brother is watching you This document compares depth interviews collected online with depth interviews conducted face to-face. Advantages and disadvantages are highlighted, as well as suggested strategies for successfully collecting online data. Major points are illustrated using data from a project in which both data collection techniques are employed. Author: Carolyn Folkman Curasi. Publisher: British Market Research Association Published: October 2002 http://www.bmra.org.uk/researcherstoolkit/ToolKitcontent.asp?category=3&subcategory=51&article=392&top=MRTec h Customer Satisfaction Surveys Author: Paul & Nick Hague Publisher: B2B International Ltd http://www.b2binternational.com/whitepapers2.html Key Customers: How to manage them profitably Developing successful business-to-business relationships with more powerful customers in highly competitive markets requires processes and skills that go beyond traditional selling activity. The very best state-of-the-art strategies are set out clearly in this book in a practical way that can be implemented in all organisations. Authors: Malcolm McDonald, Beth Rogers and Diana Woodburn ISBN: 0750646152. Published: July 2000 Statistical Analysis and Market Testing Market testing usually translates into a better understanding of an audience and their habits. This document gives different approaches on market testing. Author: By Anna Fenech. Publisher: British Market Research Association Published: October 2002 http://www.bmra.org.uk/researcherstoolkit/ToolKitcontent.asp?category=3&subcategory=53&article=403&top=MRTec h Ref: 841170288 18 June 2017 89/99 CONSUMERS & CUSTOMERS: PAPERS Consumer Decision-Making Models, Strategies, And Theories, Oh My! The focus of this paper is to examine the major decision-making models, strategies, and theories that underlie the decision processes used by consumers and to provide some clarity for marketing executives attempting to find the right mix of variables for their products and services. Author: Michael Richarme Publisher: Decision Analyst Published: 2001 http://www.decisionanalyst.com/Downloads/ConsumerDecisionMaking.pdf Is There Such A Thing As "Early Adopters Fatigue"? This paper uses the “Diffusion of Innovations” model to explore the concept of new technology adoption by consumers, in light of recent reports that the early adopters are becoming fatigued with the fast-paced rate of technological change. By examining early adopters of new technologies from a number of countries, an understanding can be gained of whether fatigue has set in, how, and why. Presented at: The ESOMAR Net Effects Conference in Germany Authors: Leyla Namiranian and Renee Hopkins Published: January 2002 http://www.decisionanalyst.com/Downloads/EarlyAdopters.pdf Motivational Research An explanation of motivational research and how it is conducted. Author: Jerry W. Thomas Publisher: Decision Analyst Published: 1998 http://www.decisionanalyst.com/Downloads/MotivationalResearch.pdf Product Lifecycle This chart illustrates the value of customer loyalty in markets with different levels of growth. http://www.brs-inc.com/models/model10.asp Researching new ideas - recruit the right respondents An EphMrA Foundation Newsletter article Author: Kim Hughes, The Planning Shop International Publisher: EphMrA Published: May 2001 http://www.ephmra.org/newsletter/foundation052001_5.htm The Case For In-The-Box Innovation This paper describes a groundbreaking international case study proving that a much larger number of relevant, actionable, and original ideas can be generated by using creativity techniques that encourage "in-the-box" thinking as opposed to the "outside the box" creativity techniques more typically used. Authors: Renee Hopkins Callahan, Gwen Ishmael and Leyla Namiranian Publisher: Decision Analyst Published: 2005 http://www.decisionanalyst.com/Downloads/IntheBoxInnovation.pdf http://www.decisionanalyst.com/Downloads/Looking4IdeasInWrongPlaces.pdf Ref: 841170288 18 June 2017 90/99 Using Consumers To Fuel Your New Product Generation Pipeline: The Role Of Idea-Centric Creativity This paper discusses the use of consumers and idea-centric creativity in new product concept development. With competitive environments and shorter product lifecycles a company needs to have the various versions and extensions of its current products ready to release quickly by having its next-generation products in the pipeline while its current successful products are still selling well. Authors: Leyla Namiranian and Gwen Ishmael Publisher: Decision Analyst Published: 2003 http://www.decisionanalyst.com/Downloads/IdeaCentricCreativity.pdf When Is A Need Not A Need? When It’s A Goal - Improving Unmet Needs Research An EphMrA Foundation Newsletter Article Author: Kim Hughes, The Planning Shop International Publisher: EphMrA Published: June 2003 http://www.ephmra.org/newsletter/ephmranews0603_4.htm Ref: 841170288 18 June 2017 91/99 FORECASTING: PUBLICATIONS Benchmarking Forecasting Practices Covers benchmarking and its value, management support, forecasting processes, models, errors, software and systems Author: Chaman L. Jain Published: 2003 Bibliography on Forecasting And Planning The book gives the most comprehensive bibliography in the areas of forecasting and planning. Whether you are doing research or just looking for some information, chances are it can help you to find articles, papers published in proceedings, and books in the field. The book attempts Authors: Kwok Keung (Kern) Kwong, Cheng Li, Vladimir Simunek and Chaman L. Jain Published: 1995 Discrete Choice Methods with Simulation This book describes the new generation of discrete choice methods, focusing on the many advances that are made possible by simulation. Researchers use these statistical methods to examine the choices that consumers, households, firms, and other agents make. Each of the major models is covered. Simulationassisted estimation procedures are investigated and compared. Procedures for drawing from densities are described. Recent advances in Bayesian procedures are explored. Author: Kenneth E. Train Published: March 2003 Forecasting and Market Analysis Techniques This book describes key techniques for forecasting sales and analysing markets and uses a format aimed at an audience with limited quantitative skills. The major portion of the book covers widely used forecasting techniques ie. time series, causal and judgmental models. The book also describes methods for identifying the potential in markets, procedures for segmenting markets, and such market analysis tools as conjoint analysis, discriminant analysis and cluster analysis. Authors: George J. Kress and John Snyder ISBN: 089930835X Publisher: Greenwood Publishing Group Published: May 1994 Forecasting: Methods and Applications New features in the third edition include: An emphasis placed on the practical uses of forecasting. All data sets used in this book are available on the Internet. Comprehensive coverage provided on both quantitative and qualitative forecasting techniques. Includes many new developments in forecasting methodology and practice. Authors: Spyros Makridakis, Steven Wheelwright and Rob Hyndman, Publishers: John Wiley and Sons Published: 1998 (third edition). Ref: 841170288 18 June 2017 92/99 Journal of Business Forecasting: Methods And Systems The Journal of Business Forecasting gives a host of jargon-free articles on how to obtain, recognize and use good forecasts written in an easy-to-understand style for business executives and managers. The practical forecasting ideas can help you make vital decisions affecting sales, production scheduling, inventory control, budgeting, marketing strategies and financial planning. Author: Dr. Chaman L. Jain, St. John's University Long-Range Forecasting: From Crystal Ball to Computer Designed to answer the question "Which forecasting method is the best to use in a given situation?" It covers judgmental, extrapolation, econometric methods. It shows how to combine forecasts. It describes how to evaluate and compare different forecasting methods. The conclusions are based on the author's research as well as on over 1050 books and papers on forecasting in economics, sociology, medicine, politics, weather, finance, personnel, marketing and other areas. The book describes this vast literature. Author: Scott Armstrong Publishers: John Wiley and Sons Published: 1985 (second edition) Market and Sales Forecasting: A Total Approach Emphasising that poor market and sales forecasting can be the downfall of a company, this book provides a modern approach that presents companies with a total and practical forecast plan which can be adapted to any forecasting situation. Topics covered include the importance of computers in forecasting, the product life cycle, objective and subjective methods of forecasting and sales forecasting for new products. Author: Gordon J Bolt Multivariate Statistical Methods & Genetically Modified Elephants This article explains the basic principles behind multivariate statistical methods. These are far from complex and can add much to the richness of information that can be obtained from market research data. Author: BMRA “Buying Research” 2000 book Publisher: British Market Research Association Published: June 2002 http://www.bmra.org.uk/researcherstoolkit/ToolKitcontent.asp?category=3&subcategory=57&article=477&top=MRTec h Practical Guide To Business Forecasting Includes a section on forecasting and market research Author: C.L. Jain ISBN: 0932126413 Published: 2005 http://www.ibf.org/books.cfm?fuseaction=bookdetail&bkID=25 Ref: 841170288 18 June 2017 93/99 Principles of Forecasting: A Handbook for Researchers and Practitioners Summarises knowledge from experts and empirical studies. It provides guidelines that can be applied in fields such as economics, sociology, and psychology. It applies to problems such as those in finance (How much is this company worth?), marketing (Will a new product be successful?), personnel (How can we identify the best job candidates?), and production (What level of inventories should be kept?). Editor: Professor J. Scott Armstrong of the Wharton School, University of Pennsylvania. 40 leading experts in forecasting authored contributions. Published: May 2001 Regression Analysis: Modelling And Forecasting Covers types of models, independent and dependent variables, regression models and econometric models, types of cause-and-effect regression models, estimation procedures increasing use of regression models and computing software Authors: George C.S. Wang and Chaman L. Jain Published: 2003 The Delphi Method: Techniques and Applications The authors of this book are providing this digital version free to visitors of this Web Site. It may not be redistributed, nor may any copies, in any form, be produced for commercial or resale purposes. Authors: Harold A. Linstone and Murray Turoff The Forecasting Report This report provides detailed knowledge about 43 systems that are used for forecasting. Authors: Michael Bell and Dr. Ulrich Kustes, Publisher: IT Research Published: 1999. http://www.it-research.net/en/reports/content/itrforee.html The International Journal of Forecasting (IJF) Publishes papers on forecasting methods, applications, implementation, evaluation, and organizational behaviour. It is published four times a year. The IJF site contains detailed information about the aim and scope of the journal, instructions to authors, searchable indexes and abstracts. Individual subscriptions are complimentary with IIF membership. The journal publishes special issues on topics of interest to forecasters and decision makers. http://www.forecasters.org/ijf/ Ref: 841170288 18 June 2017 94/99 FORECASTING: Papers 11 Multivariate Analysis Techniques: Key Tools In Your Marketing Research Survival Kit The purpose of this white paper is to provide an executive understanding of eleven multivariate analysis techniques, resulting in an understanding of the appropriate uses for each of the techniques. This is not a discussion of the underlying statistics of each technique; it is a field guide to understanding the types of research questions that can be formulated and the capabilities and limitations of each technique in answering those questions. Author: Michael Richarme Publisher: Decision Analyst Published: 2001 http://www.decisionanalyst.com/publ_art/Multivariate.asp Analysis and comparison of financial analysts’ Time series, and combined forecasts of annual earnings Author: Lobo, Gerald J. (1992) Publication: Journal of Business Research, 24, 269-280. http://www-marketing.wharton.upenn.edu/forecast/summary/lobo92.html Choice Modelling Analytics-Benefits Of New Methods An overview of the benefits of several technical advances in choice analysis, including: experimental design algorithms, segment- or customer-level models and model calibration. The recent advances discussed in this paper have the potential to reduce survey length for choice modelling research and deliver more accurate market simulators to measure bottom-line revenue impacts. Author: John Colias Publisher: Decision Analyst Published: http://www.decisionanalyst.com/Downloads/ChoiceModelingAnalytics.pdf Cognitive Maps using Ideographic Mapping Procedures This document explains how studies into managerial and organisational cognition in general and mental models of competition, have employed ideographic mapping techniques. The document suggests the primary advantages of these techniques and suggests some constructive alternatives to the techniques. Author: Gerard P Hodgkinson Publisher: British Market Research Association Published: October 2002 http://www.bmra.org.uk/researcherstoolkit/ToolKitcontent.asp?category=3&subcategory=54&article=399&top=MRTec h Ref: 841170288 18 June 2017 95/99 Conceptual Models to Analyse Quantitative Market Research Data: We know what they think, but do we know what they do? This article examines the way we go about building conceptual models to analyse quantitative market research data. It positions the discussion within the context of the scientific paradigm and develops some thoughts about whether the correct form of this paradigm is being used. The study considers the relative values of using four different methods of classifying people: demographics, life-stage, geodemographics and a multivariate value system. It then questions whether these methods are surrogates for deeper values, or whether they simply duplicate each other. Author: Martin Callingham; Tim Baker Publisher: International Journal of Market Research Copyright ProQuest Information and Learning. British Market Research Association Published: June 2002 http://www.bmra.org.uk/researcherstoolkit/ToolKitcontent.asp?category=3&subcategory=57&article=475&top=MRTec h Co-prescribing as an example of how off-the-shelf market research techniques may not be right for a pharmaceutical problem: The problem of importing market research techniques from other areas An EphMrA Foundation Newsletter article Author: Gary Johnson, Inpharmation Publisher: EphMrA Published June 2003 http://www.ephmra.org/newsletter/ephmranews0603.htm Delphi Technique: Experts Predict the Future An EphMrA Foundation Newsletter article Author: Stephen Godwin, Director, Taylor Nelson Sofres Healthcare Publisher: EphMrA Published: May 2001 http://www.ephmra.org/newsletter/foundation052001_6.htm Evaluation of aggregate and individual forecast method selection rules Author: Fildes, Robert (1989) Publisher: Management Science, 35, 1056-1065. http://www-marketing.wharton.upenn.edu/forecast/summary/fildes89.html Forecasting & Scenario Planning Author: Paul Hague, Director Publisher: B2B International Ltd http://www.b2binternational.com/whitepapers15.html How can you estimate the Optimal Marketing Mix? An EphMrA Foundation Newsletter article Author: Gary Johnson, Inpharmation Publisher: EphMrA Published: April 2003 http://www.ephmra.org/newsletter/ephmranews0403_8.htm Ref: 841170288 18 June 2017 96/99 Interaction of judgmental and statistical forecasting methods: Issues and analysis Authors: Bunn, D. and G. Wright Publication: Management Science, 37, 501-518 Published: 1991 http://www-marketing.wharton.upenn.edu/forecast/summary/bunn91.html Managerial Intervention In Forecasting: An Empirical Investigation Of Forecast Manipulation Authors: Mathews, Brian P. and A. Diamantopoulos Publication: International Journal of Research in Marketing 3. Published: 1986 http://www-marketing.wharton.upenn.edu/forecast/summary/mathews86.html Manager’s Guide To Forecasting As with the earlier paper, Georgoff and Murdick (G & M) provide managers with a checklist for selecting the best forecasting method for a given situation Authors: Georgoff, David M. and Robert G. Murdick Publisher: Harvard Business Review 64 Published: 1986 (Jan – Feb), 110-120 http://www-marketing.wharton.upenn.edu/forecast/summary/georgoff86.html Musing on Forecasting An EphMrA Foundation Newsletter article Author: Terry Hardy, Radmos Publisher: EphMrA Published: April 2001 http://www.ephmra.org/newsletter/foundation042001_6.htm Musing on Forecasting 2 An EphMrA Foundation Newsletter article Author: Terry Hardy, Radmos Publisher: EphMrA Published: May 2001 http://www.ephmra.org/newsletter/foundation052001_4.htm Musing 3 An EphMrA Foundation Newsletter article Author: Terry Hardy, Radmos Publisher: EphMrA Published: December 2001 http://www.ephmra.org/newsletter/foundation122001_7.htm Musing 4 An EphMrA Foundation Newsletter article Author: Terry Hardy, Radmos Publisher: EphMrA Published: March 2002 http://www.ephmra.org/newsletter/foundation032002_4.htm Musing on Models An EphMrA Foundation Newsletter article Author: Terry Hardy, Radmos Publisher: EphMrA Published: June 2002 http://www.ephmra.org/newsletter/foundation062002_8.htm Ref: 841170288 18 June 2017 97/99 Musing on Models 2 An EphMrA Foundation Newsletter article Author: Terry Hardy, Radmos Publisher: EphMrA Published: December 2002 http://www.ephmra.org/newsletter/ephmranews1202_6.htm Musing on Models 3 An EphMrA Foundation Newsletter article Author: Terry Hardy, Radmos Publisher: EphMrA Published: April 2003 http://www.ephmra.org/newsletter/ephmranews0403_2.htm Musing on Models 4 An EphMrA Foundation Newsletter article Author: Terry Hardy, Radmos Publisher: EphMrA Published: June 2003 http://www.ephmra.org/newsletter/ephmranews0603_5.htm New Product Sales Forecasting The development and introduction of a new product is an inherently risky venture. In an effort to reduce the risks associated with new products, the forecasting of year-one sales has become an established practice within the marketing research industry. The goal of this article is to take a bit of the mystery out of the methods used to derive year-one sales forecasts for new consumer packaged goods. Author: Jerry W. Thomas Publisher: Decision Analyst Published: 2006 http://www.decisionanalyst.com/publ_art/SalesForecasting.asp Quantitative forecasting – The state of the art: Econometric models Author: Fildes, Robert Publisher: Journal of the Operational Research Society, 36, 549-580 Published: 1985 http://www-marketing.wharton.upenn.edu/forecast/summary/fildes.html Return On Marketing Investment A look a how marketing mix modelling can assist in making specific marketing decisions and tradeoffs, and also create a broad platform of knowledge to guide strategic planning. Author: Jerry W. Thomas Publisher: Decision Analyst Published: 2006 http://www.decisionanalyst.com/publ_art/Romi.asp Self Explicated Techniques: A Solution To The Spiralling Costs Of Conjoint Studies? An EphMrA Foundation Newsletter article Author: Gary Johnson, Inpharmation Publisher: EphMrA Published: December 2002 http://www.ephmra.org/newsletter/ephmranews1202_11.htm Ref: 841170288 18 June 2017 98/99 The forecasting accuracy of market share models using predicted values of competitive marketing behaviour To what extent has research on forecasting improved our ability to make forecasts of market share? Authors: Alsem, Karel J., Peter S.H. Leeflang and Jan C. Reuyl Publisher: International Journal of Research in Marketing, 6, 183-198 Publication: 1989. http://www-marketing.wharton.upenn.edu/forecast/summary/alsem89.html The impact of empirical accuracy studies on time series analysis and forecasting This is an important paper, not for empiricists, but for statisticians. It is good to see that it was published in a journal for statisticians. It is a credit to the International Statistical Review that they published a paper that criticizes the type of work they publish. The criticism is done in a kindly spirit with the intent of improving the situation. Authors: Fildes, R. and S. Makridakis Publication: International Statistical Review, 63, 289-308. Published: 1995 http://www-marketing.wharton.upenn.edu/forecast/summary/fildes95.html What are business schools doing to educate forecasters? Those who are teaching forecasting should find something interesting in Hanke and Weigand’s survey of forecasting courses. This is the third time that this survey has been done (Hanke, 1984, 1989). Authors: Hanke, John and Pam Weigand Publisher: Journal of Business Forecasting, Fall, 10-12 Published: 1994 http://www-marketing.wharton.upenn.edu/forecast/summary/hanke94.html Who do we know? Predicting the interests and opinions of the American consumer Hoch’s study reinforces the substantial body of literature that found unaided opinions to be a poor way to make predictions Author: Hoch, Stephen J. Publisher: Journal of Consumer Research, 15, 315-324. Published: 1988 http://www-marketing.wharton.upenn.edu/forecast/summary/hoch88.html Ref: 841170288 18 June 2017 99/99