Download The Installation Troubleshooting Guide

Coeus Installation and Troubleshooting
Directions updated July 29, 2015
Are you having trouble launching Coeus? Trouble with icons? Confused about Java versions? Need to
download Java? This document will help.
Info about running Coeus on PC and Mac ........................................................................ 1
Coeus Premium issues with Java 1.8 and Windows or Mac.......................................... 2
Coeus Premium issues with Java 1.8, Mac only ............................................................... 2
My Coeus icon disappeared or stopped working on my PC ....................................... 3
My Coeus icon disappeared or stopped working on my Mac .................................... 4
How to launch Coeus Production ......................................................................................... 6
How to launch Coeus TRAIN ................................................................................................... 6
Info about running Coeus on PC and Mac
What software does
Coeus Premium
need to run on PC?
•
Java 1.8 Web Start (J2SE Runtime Environment 8.0) needs to be installed on the
user’s machine (Windows 7 or 8) in order for the fully functional version of Coeus,
Coeus Premium 4.5.1P2, to run.
• No other software needs to be installed for Coeus to run.
• I have not tested Coeus on Windows 8.
What software does • As of this writing on 7/29/15, Java 1.8 update 51 should be installed on the user’s
Coeus Premium
machine.
need to run on Mac? • Do not use update Java 1.8 update 40 on Yosmite, as the user will not be able to
type into the user name and password boxes and will not be able to log on.
• Please see the “Coeus Premium issues with Java 1.8, Mac only” section for
information on Coeus quirks on a Mac.
Do the DeSC
Java 1.8 is part of the DeSC pushes for PC machines. However, the following could
machines have Java happen:
1.8?
• Sometimes Java is installed and enabled, but something went wrong with the
installation and it has to be uninstalled and reinstalled.
• Java could magically “disappear” from a user’s machine, even though Coeus
was working for several weeks without incident.
• We are aware that some Coeus users (including PIs and dept chairs who
approve in Coeus) may not be working on a DeSC machine.
Can multiple Java
Yes, multiple versions of Java can be enabled on a user’s machine without problems.
versions exist at
once?
Where can my SCAD If Java 1.8 is not on the user’s machine, the departmental SCAD can download the
download the latest latest version of java 1.8 from the Oracle website, install it, then reboot the machine.
version of Java 1.8? Not sure if your PC is 32 or 64 bit? Go to Control Panel > System > and look for
System type. For 32 bit, use the download for x86.
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If I am working
remotely, do I need
to VPN in to Coeus
Premium in
production?
No, you do not need to VPN in to log on to Coeus Premium in production. As long as
your machine has Java 1.8, you’ll be able to run Coeus.
Coeus Premium issues with Java 1.8 and Windows or Mac
When Coeus is saving or completing a task like submitting a proposal, usually a spinning circle appears to let
you know that Coeus is working. However, with Java 1.8, there isn’t always a spinning circle. Please be
patient.
Coeus Premium issues with Java 1.8, Mac only
There are 6 main issues, in addition to the one listed above.
Issue Java 1.8 issue with Coeus
Workaround
Premium on Mac
1
Pressing the Rates button in
If you need to change or view the OH rate, you can try
the Coeus budget does
CoeusLite on your Mac, use VMware Fusion or Boot Camp to
nothing. Rates window does
run Windows on your Mac, or find a Windows machine.
not appear.
2
The approval map is blank
It’s definitely weird! If you need to approve, reject or recall,
when the proposal is
you can either use CoeusLite or the other alternatives
submitted –the only button
described above
displayed is the “Close”
-ORbutton.
In Premium, click on the approval window where the approve /
reject / recall buttons would normally be. Then the screen
appears to allow you to approve / reject / recall.
3
The approval map is blank
Either use Coeus Lite or the other alternatives described above
when viewing submitted
-ORproposals--the only button
In Premium, click on the approval window where approval map
displayed is the “Close”
would normally be. You can see where the proposal is on the
button.
approval map, but you will not know when the proposal was
approved at each point on the map.
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Closing the narrative window
Click on the Window menu (in the very top bar) and then click
or the budget screen returns
on “Proposal Details …” so that you can keep working on the
you to the search results list
rest of your proposal.
instead of the last tab you
were on before you opened
the narrative or budget
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The boxes are white instead of Typically white boxes indicate that the proposal was opened in
grayed out for submitted
Edit mode. However, submitted proposals cannot be edited.
proposals. (This happened
Even though the boxes are white, you will not be able to type
with older versions of Java
into them nor edit the proposal in any way.
too.)
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Yosemite users running 1.8
update 40 will not be able to
log on to Premium because
they will not be able to type
into the user name and
password boxes
Possible workarounds include:
- upgrade to Java 1.8 update 51
- downgrade the OS on the Mac to a pre-Yosemite version;
- run the application from a script installed on the Mac which
executes the application with the 'nosplash' option
My Coeus icon disappeared or stopped working on my PC
For PCs: If your Coeus icon disappeared or no longer works, launch Coeus from the “Launch Coeus
Premium” link on the Coeus Home Page so that you can continue working. To get your icon back or get
your icon to work again, try the steps below:
1. If the icon disappeared, go to step 2. Otherwise, if the old icon isn’t working, delete the old icon
(Right click on the icon, select Delete).
2. Close Coeus if you have it open.
3. Then press the Windows key on your keyboard and the letter r at the same time. The Run screen
will open.
4. Cut and paste this into the Run menu, changing “kburkhar” to your user name (i.e. your NET ID).
C:\Users\kburkhar\AppData\LocalLow\Sun\Java\Deployment\cache
5. Click OK and you will then see the a 6.0 folder labeled as “6.0”
6. Delete the 6.0 folder (Right click on the folder, select Delete).
7. Then go to the Coeus Home Page, click on the “Launch Coeus Premium” link and Coeus will put the
icon back on the desktop, either automatically (without asking you) or by asking if you want to install
the icon (click on yes).
3
My Coeus icon disappeared or stopped working on my Mac
For Macs: If your Coeus icon disappeared or no longer works, launch Coeus from the “Launch Coeus
Premium” link on the Coeus Home Page so that you can continue working. To get your icon back or get
your icon to work again, there are TWO things you can try. If you are running Mavericks or Yosemite, you
will definitely have to try Option #2.
Thing to try #1:
1. If the icon disappeared, go to step 2. Otherwise, if the old icon isn’t working, delete the old icon(s)
from all places (your desktop and your dock).
2. Close Coeus if you have it open.
3. Then follow these instructions on the Java web page to delete your Java cache.
http://www.java.com/en/download/help/mac_java_cache.xml
4. Then go to the Coeus Home Page, click on the “Launch Coeus Premium” link and Coeus will put the
icon back on the desktop, either automatically (without asking you) or by asking if you want to install
the icon (click on yes).
Thing to try #2 (especially if you are running Mavericks or Yosemite):
1) Drag the broken Coeus icon from the Desktop, to the Trash can
2) Open your web browser of choice ( in this example, the choice is Firefox )
3) Navigate to:http://www.princeton.edu/orpa/coeus/
4) Click link to Launch Coeus Premium
5) Popup requesting how to handle the .jnlp file will likely appear:
6) Click Open
7) Click OK
8) Message appears:
4
9) Click OK
10) Launch System Preferences > Security & Privacy > General
11) Click Open Anyway to unblock OSX from launching coeus.jnlp
12) Coeus launches, icon appears on Desktop.
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How to launch Coeus Production
1. If you don't have a Coeus icon on your desktop: From the Coeus Home Page, click on the “Premium,
Production version” link to launch Coeus 4.5.1P2.
2. Click on Run or Yes or Allow to any “warning” messages you may see.
a. Click on Open for messages that look like this:
b. It’s ok to say Yes, Ok, Run, or Allow to a message like this one in the screenshot below.
There’s a checkbox labeled “Do not this again for apps from the publisher and location
above.” Check it if you don’t want to see the warning again until the next upgrade.
3. The logon screen should appear. Enter your LDAP user name and password (the same password you
use for checking your email and logging onto your workstation).
4. If the program asks you to if you want to install a desktop icon, click on yes. However, it may not
ask you—it might just install the icon on the desktop without any prompting from you.
5. If the icon does not appear on the desktop, follow the instructions in the “My Coeus icon
disappeared or stopped working—how do I get it back?” section below.
How to launch Coeus TRAIN
Users can have both the production version of Coeus on their desktop and the training version, called Coeus
TRAIN. To install TRAIN on the desktop, go to the Launch Coeus Training page and click on the “Launch
Coeus Premium, Training version” link. Coeus will either ask you if you want to install the icon on the
desktop, or it will install the icon automatically. If neither of those scenarios occur, then refer to the “My
Coeus icon disappeared or stopped working—how do I get it back?” section below.
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