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Concord Customer Case Study - Using eHealth Partner Conference, Rome – Italy, 7th March 2002 Titus Weber, ISIS Multimedia Net GmbH & Co. KG [email protected] tweber@linux:~> ISIS Multimedia Net Problems Why whoami to solve eHealth ? eHealth Future @ ISIS plans Dipl.-Inf. Titus Weber - ISIS Multimedia Net tweber@linux:~> whoami Titus Weber Study of Computer Science (University of Magdeburg) Dissertation: Network and Performance Management ISIS: since May 1998 Senior Network Operator Project manager: Performance Management and Network Analysis http://www.titus-weber.de.vu mailto: [email protected] Dipl.-Inf. Titus Weber - ISIS Multimedia Net ISIS Multimedia Net 1994: ISIS founded 1st German Citycarrier 1996: Corporate Networks 1998: ISO 9001 certified (Quality Management) 1999: Telecomm. Company, District Duesseldorf 2000: € 58.3 Mio. turnover 2001: 55,000 customers Network: 140,000 km optical fiber 350 employees ISIS Multimedia Net GmbH & Co. KG Kaistrasse 6 40221 Duesseldorf Germany http://www.isis.de Dipl.-Inf. Titus Weber - ISIS Multimedia Net ISIS Multimedia Net ISIS Scope of Services Phone Analog/ISDN isiFON WWW. Leased Lines/CN Managed Bandwidth Internet/Firewalls Hosting/Publishing isiONLINE isiMEDIA isiWAY Multifunction Access Local Network Infrastructure isiSYSTEMS Projects isiMED Medical Networks Dipl.-Inf. Titus Weber - ISIS Multimedia Net ISIS Multimedia Net: Customers (Extract) Dipl.-Inf. Titus Weber - ISIS Multimedia Net ISIS Multimedia Net: Carrier Cooperations Dipl.-Inf. Titus Weber - ISIS Multimedia Net ISIS Multimedia Net: Management Scenario Umbrella Network and System Management Voice Carrier System Data Customer PBA/PBX System VoiceSwitch (Siemens EWSD) Customer Hubs/Bridges System Server Router/Switches Carrier System PBX (HICOM) Fiber Optics Net Own Networks Customer SDH/ATM Networks FR/LAN Carrier Networks Dipl.-Inf. Titus Weber - ISIS Multimedia Net ISIS Multimedia Net: TOC TOC - Technical Operation Center Network-, Systemand Application Management 24 hours/day, 365 days/year Trouble Shooting 2nd Level Support Performance Management and Network Analysis Dipl.-Inf. Titus Weber - ISIS Multimedia Net Problems to solve / Request for a tool ISIS = Service Provider Service Level Agreements (SLA) !!! Availability Error stats Bandwidth utilization Automatic / scheduled reporting Report per day, week, month or custom Customizable reports Support for all IP based elements in use at ISIS Non IP elements (ASCII-Import ?) Traffic Accountant needs: account IP volume per node or subnet for a specified time period Dipl.-Inf. Titus Weber - ISIS Multimedia Net Further Demands Easy to configure (new elements) Easy to use end user interface (web based) Account based access to end user interface (possibility for customers to login and create reports for his own circuits & systems) Traffic Accountant: itemized bills (conversations, protocols used, ...) Database: ready for big amount of data, open interface Database: high reliability System Management (Server Monitoring) Dipl.-Inf. Titus Weber - ISIS Multimedia Net Solutions reviewed Half a year of testing and comparing: Quallaby DeskTalk Trend Concord Communications PerfAgent Network Health Hewlett Packard NetMetrix & HP OpenView NNM Dipl.-Inf. Titus Weber - ISIS Multimedia Net Why eHealth ? Our results: Easy to use and configure ? SLA ready ? Web based UI ? Account based web UI ? Reporting, scheduled reporting ? Customizable reports ? Remote poller possibility ? Range of devices supported ? Unix based console for config. ? System management ? Database performance ? Non IP based: ASCII-Import ? Traffic Accountant ? Dipl.-Inf. Titus Weber - ISIS Multimedia Net ++ + ++ + ++ - ++ + + ++ - - eHealth @ ISIS (Poller, DB, Lmgr, etc.) Remote Access LAN/WAN Server ATM Frame Relay Router/Switch Reports Traffic Accountant Network Health Console Implemented: July 1998 (ICS Munich) approx. 1,600 licenses Actually v4.7.1 HP-UX server (act. v11.0) Dipl.-Inf. Titus Weber - ISIS Multimedia Net eHealth @ ISIS Network Health ATM / Frame Relay: customer circuits Availability Error stats Bandwidth utilization Bandwidth control for WAN circuits Router, Switches Important Router / Switch port stats LAN stats Weekly and monthly based Health Reports for customers Dipl.-Inf. Titus Weber - ISIS Multimedia Net eHealth @ ISIS System Health SystemEDGE agent for all Unix systems Compaq Insight Manager (CIM) agent for all WinNT and Novell systems Customized reports for all important server characteristics for internal monthly reporting SystemEDGE Monitoring eHealth processes and important jobs Integrated per SNMP traps into the HP OVO Dipl.-Inf. Titus Weber - ISIS Multimedia Net eHealth @ ISIS Traffic Accountant (TA) 1999: LAN probe based – but probe data was incorrect Late 1999: Migration from probe to Cisco Netflow based TA eHealth Netflow Import for accounting internet customer traffic Big amount of data: over 100,000 nodes in database in a few days Server and database encountered growth problems: Result: TA / Netflow import disabled since early 2000 Workaround: script and cron based TA, developed at ISIS Working together with Concord to solve the problem Polling can’t complete before next poll begins Rollups not completing at night – takes up to 12 hours !!! “Fork failed for netflow import”, “NH Server stopped unexpectedly” and restarts often a day Summer 2001: Participated in beta test cycle for Release 5.x Still the same problems - TA / Netflow import still disabled To be continued … never ending story ??? Dipl.-Inf. Titus Weber - ISIS Multimedia Net How it works together ... eHealth: HP Open View NNM: Lucent, Marconi, Siemens, ... HP Open View Operations (OVO): Graphical network view and node status Other element managers Historical and trend reporting Customer & SLA reporting (Traffic Accountant) Main management console Event manager for all systems and element managers Agilent Advisor Real time network analysis and 7 layer protocol decoding, LAN/WAN Dipl.-Inf. Titus Weber - ISIS Multimedia Net ROI SLA monitoring for: Customer circuits Server systems Reporting for circuits / leased lines per customer request Proactive bandwidth control (Health Reports) eHealth reports gives the answer to the statement: “I can’t work – there must be a problem with the network.” “The fault is not the network.” “The fault is not the server.” Dipl.-Inf. Titus Weber - ISIS Multimedia Net Future Plans Upgrade to eHealth 5.0.2 Server- and process monitoring in firewall protected internet segment Integration of Marconi SDH (MV38) Non IP and non SNMP based !!! Proprietary protocol (Q3) ASCII-Import (Concord / Partner ?) Integration of Lucent Anymedia DSL Testing Application Response VLAN monitoring and reporting Dipl.-Inf. Titus Weber - ISIS Multimedia Net Thanks! Dipl.-Inf. Titus Weber - ISIS Multimedia Net