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Richard Tworek VP, Enterprise Communication Servers 2006 Technology Focus Enhancing the Human Experience with Enterprise Real-Time and Secure Converged Communications Today’s Business Imperatives Optimize Investments Save Time Take full advantage of current resources: andinfrastructure Money and people Save/Protect High demand on customer responsiveness, accessibility and fast Company Assets decision making Network infrastructure and information/content must be reliable, resilient and secure Fundamental Disruptions Are Transforming Today’s Telecom Industry New World, Rules, Players, Opportunities Impacts on Telecom and IT Employee Virtualization Mobility: almost 50% of IP Convergence companies will use some Lower TCO sort of mobile apps of IT Consumerization to New 87% access of all Enterprise Consumer penetration of multimodal workers are temporally mobility driving remote business or permanently communications adoption Collaboration – one of Worldwide PDA shipments top biz priority increased 20.7 percent in 2005 Who Are The Customers? IT Manager Anywhere Simple Mobile End-User Open Anytime Resilient Investment Protection Customer’s Customer Reliable Secure Integrated 2006 - Top 3 Technology Initiatives Security Open – SIP Real-Time Personal Communications Enhancing the User Experience… Security Trends More mixed media on networks Distributed workforce and B-to-B communications needs Technology Readiness Security part of the DNA (User/Network/OS/Applications) Media Security (application) - 75% of hacks at application layer “By 2009, 80 percent of companies will have suffered an application security incident” (Gartner, Dec.2005) Embedded in IP Clients Enterprise Value/ROI A balanced Value Proposition Risk mitigation: loss of information, system recovery, lost productivity Open - SIP Trends User & enterprise diversity – flexible choice The potential to be a disruptive technology Technology Readiness Web Services API, standard interfaces, interoperability Integration: IP Telephony, Collaboration, Desktop, Back-office, vertical apps, etc. Enterprise Value/ROI Adaptive client & application choice Streamlined business process, improved customer responsiveness, productivity Personal Communications Trends Technology consumerization Virtual and mobile workforce Increase # of com. channels Technology Readiness Personal Agent Presence (location, device, application) Speech to text, text to speech RFID WiFi, Fixed, Cellular, Dual Mode Enterprise Value/ROI Simplicity Time to decision making Business without boundaries The Big Surprise ? Over Hyped? Surprise Hype Velocity at which Presence and Mobility Intersect VoIP for the sake of VoIP Innovation “Innovation is executing on creativity.” Richard Tworek