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Network Deployment Mentoring Boot Camps Cisco Knowledge Transfer Program May 2003 © 2002, Cisco Systems, Inc. All rights reserved. 1 Agenda • The Challenges of Network Deployment • Product Overview • What is provided? • How does this help your company? • Additional Information Presentation_ID © 2002, Cisco Systems, Inc. All rights reserved. 2 Agenda • The Challenges of Network Deployment • Product Overview • What is provided? • How does this help your company? • Additional Information Presentation_ID © 2002, Cisco Systems, Inc. All rights reserved. 3 The Challenge of Deploying Networks • Inadequate mapping of staff technical skills with new networking applications • Lack of hands-on experience diminishes networking staff’s skills and aptitude in designing and operating robust networks • Inconsistencies in deployment practices due to incremental and decentralized growth • Lack of access to lab facilities to designing, configuring, and troubleshooting new Cisco networking hardware and operating software Presentation_ID © 2002, Cisco Systems, Inc. All rights reserved. 4 Business Impact • Slower speed-to-market • Increased business interruption risk • Redesign and redeployment costs Presentation_ID © 2002, Cisco Systems, Inc. All rights reserved. 5 Agenda • The Challenges of Network Deployment • Product Overview • What is provided? • How does this help your company? • Additional Information Presentation_ID © 2002, Cisco Systems, Inc. All rights reserved. 6 Network Deployment Mentoring Overview • Instructor-led • Hands-on • Multi-day sessions • Conducted by Advanced Services Engineering team • Focused on advanced technologies • Covers the network lifecycle Primary focus: Implement and Operate Secondary focus: Planning, Design, and Optimize • Customer Advocacy Knowledge Transfer programs Presentation_ID © 2002, Cisco Systems, Inc. All rights reserved. 7 Who Should Enroll in Boot Camps? • Most likely job areas: - Technical Management - Engineering/Network/Operations - IT/Information Systems Management - Technical Staff - Engineering/Network/Operations • Most likely job titles: - Network Operations staff - Network engineers and Managers - Network technicians and Operations Manager - Network architects and designers - Sales and Field engineers and Managers - Technical support staff Presentation_ID © 2002, Cisco Systems, Inc. All rights reserved. 8 Pricing and Availability Duration Usually 3-5 days Coverage Orientation Primary focus: Implementation (I) and Operation (O) phases of emerging technologies • 30% lecture Content • 70% hands-on lab exercises • List Price ~ $3,000 per seat Price • Promotional bundles available, 12-16 seats for approx. $30,000 Availability • Customized classes available at customer site • US – generally available today • In Europe, the Middle East, Africa and the Asia Pacific region there is limited availability today Presentation_ID © 2002, Cisco Systems, Inc. All rights reserved. 9 Agenda • The Challenges of Network Deployment • Product Overview • What is provided? • How does this help your company? • Additional Information Presentation_ID © 2002, Cisco Systems, Inc. All rights reserved. 10 Boot Camp Deliverables • Comprehensive lab exercises • Course kits Presentation_ID © 2002, Cisco Systems, Inc. All rights reserved. 11 Course Kits Every boot camp participant is provided with Course Kits for immediate use and for reference. Key Deliverables/Action Value / Benefit Course books with slides, detailed notes and lab exercises Reference material provides NDM participants’ with immediate access to knowledge CD-ROMs, job aids and other materials* Provides participants with the information and tools used most often by Cisco Advanced Services experts * Not included in all bootcamps; included when appropriate Presentation_ID © 2002, Cisco Systems, Inc. All rights reserved. 12 Hands-On Lab Exercises 70 percent of Cisco Network Deployment Mentoring boot camp class time is spend performing handson laboratory exercises. Key Deliverables/Action Value / Benefit Practice lab for building, troubleshooting, and rebuilding complete networks Establish and practice skills on fully integrated and functional networks in a safe practice environment. The lab includes the equipment required to build an integrated network, often including networking products and test equipment from multiple vendors (such as Compaq, Sun, TTC, Abacus, Avaya, and many others). Instructor-led Participants are guided through laboratory exercises to various degrees—always with an Advanced Services expert available to answer difficult questions Presentation_ID © 2002, Cisco Systems, Inc. All rights reserved. 13 Boot Camp Portfolio • Network Infrastructure – Building Core Networks with OSPF, BGP, and MPLS – Advanced Implementing and Troubleshooting MPLS VPN Networks • IP Telephony – Cisco Call Manager MCS – Advanced AVVID Troubleshooting and PBX Integration • Voice – Building Cisco SS7 Interconnect and VoIP Networks for Voice and Dial Traffic – Adding Cisco SIP and Enhanced Routing Support to SS7-Enabled IP Networks • Optical – ONS 15540 ESP Test and Turn up – ONS 15530 Optical Aggregation and Transport Test and Turn up – ONS 15454 and 15327 Test and Turn up • Metro Ethernet – Presentation_ID Metro Ethernet Switching Deployment © 2002, Cisco Systems, Inc. All rights reserved. 14 SP Packet Telephony – Network Diagram Sample SharedServices - ThunderDial 2.x - ThunderVoice 1.x - PerfectStorm - ThunderDial 2.x - ThunderVoice 1.x - PerfectStorm DGK RAS RAS GK SLT GK Signaling Backhaul Signaling Backhaul RAS SS7/ ISUP RAS SS7/ ISUP PRI Backhaul PRI Backhaul VoIP Netw ork TDM Trunks SLT IP - ThunderVoice 1.x - PerfectStorm Class 5 EO PRI TDM Trunks IP Class 5 EO PRI AAA RPMS TFTP OSP SharedServices Adagio 2.x (ThunderVoice plus SharedServices) Presentation_ID © 2002, Cisco Systems, Inc. All rights reserved. 15 Boot Camp Portfolio – Future offerings • Security – Securely Using Internet and Extended Network Reach • Wireless – Building a Mobile or Hotelling Network • IP Telephony – Advance AVVID Service Implementation and Troubleshooting • CDN/SAN – Presentation_ID Building Resilient Data Centers with Cisco SAN and CDN Equipment © 2002, Cisco Systems, Inc. All rights reserved. 16 Agenda • The Challenges of Network Deployment • Product Overview • What is provided? • How does this help your company? • Additional Information Presentation_ID © 2002, Cisco Systems, Inc. All rights reserved. 17 Value Proposition End users who complete the Network Deployment Mentoring boot camps may confidently become early adopters of new technologies with: –greater self-reliance –heightened ability to streamline the deployment process –knowledge to prevent common mistakes –ability resolve unanticipated problems Presentation_ID © 2002, Cisco Systems, Inc. All rights reserved. 18 What Customers Say… “You folks have prepared this training to the nth degree, and it shows in the outcome…I've seen an improvement in the level of ability my team has with the Cisco platform as a result. This will clearly translate into higher customer satisfaction and better call completion rates.” “I will like to thank you and the team for real great training. Paul and Brad really took lots of efforts in putting the things together and make the training a great success.” “Classes were really well designed and the Lab was just outstanding. Not to mention the high professionalism demonstrated by the Instructor.” “The instructor was the best I’ve ever had for a Cisco class. (I’ve been to a lot of Cisco classes.) I would like to attend any other classes that she instructs.” Presentation_ID © 2002, Cisco Systems, Inc. All rights reserved. 19 What Partners Say… • Partners that participated in the NDM boot camps received 13% higher customer satisfaction scores – Overall Customer Sat tracked by Partner report card— 4.48 compared to 3.99 for partners that did not participate in NDM boot camps Presentation_ID © 2002, Cisco Systems, Inc. All rights reserved. 20 What Account Teams Say… NDM is stepping up to the integration challenge • Educating Customers “Customer feedback has been overwhelmingly positive and includes adjectives such as Unbelievable, Amazing, Impressive.” Christopher Moyer, Service & Support Manager about Broadwing engagement “Your team's ability to step up and provide the quality training that you did for the customer on such short notice was exemplary...the training was extremely useful to the customer, as well as extremely useful to the account team in exposing the customer's operations staff to Cisco.” Pat Schroeder, PS Program Manager about Qwest engagement • Educating Cisco Deployment Teams “I have been to several Cisco training classes, seminars, and boot camps, but the training delivered by this team was by far the best I’ve ever received!” Tom Kladek, PS-Solutions Engineering Central “I have to say this was the best Cisco class I have ever been to. In fact, it was the best technology class I have ever had!” Shannon Bates, Network Consulting Engineer Supporting Genuity Presentation_ID © 2002, Cisco Systems, Inc. All rights reserved. 21 Agenda • Business Drivers • Product Overview • What is provided? • How does this help your company? • Additional Information Presentation_ID © 2002, Cisco Systems, Inc. All rights reserved. 22 Additional Information For more information on the Network Deployment Mentoring boot camps, please visit the NDM web site at: http://www.cisco.com/go/ndm - or contact your Service Account Manager Presentation_ID © 2002, Cisco Systems, Inc. All rights reserved. 23 Presentation_ID © 2001, Cisco Systems, Inc. All rights reserved. 24 Backup Information © 2002, Cisco Systems, Inc. All rights reserved. 25 Proposed Course Network: Building Resilient, Recoverable Data Centers Technologies iSCSI Fiber Channel FCIP RAID DWDM HSRP Products MDS9000 SN5420 ONS15540/15530 CSS11000 CDM CR CE Catalyst6000 1400 CTE Cisco Fabric Manager/Analyzer Sun Netra EMC Symmetrix? IBM ? Hitachi ? Cisco Storage Router (high priority) ONS 15540 (high priority) Content Transformation Engine (low priority) CSS 11000 (medium priority) Content Switch (low priority) CDM (medium priority) Presentation_ID © 2002, Cisco Systems, Inc. All rights reserved. Content Router low priority) Content Engine (medium priority) 26 Proposed Course Network: Building Enhanced Cisco Security Networks Remote Office Core Network WAP 3005 3002-8 WEB/RADIUS Access Edge Router CA PC with VPN client and wireless Edge DMVPN Router DMZ Host 4210 Sensor Redundant VPN 3005s H Server with HIDS System PIX 515E HSRP IPSec Routers Route Injector Network Management and VMS PIX 515E WEB Intranet CAT 6K w/IDS Presentation_ID © 2002, Cisco Systems, Inc. All rights reserved. 27