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Cisco Connected Government Business Overview: Administrative Agencies July 2006 Session Number Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 1 Agenda • Overview of Cisco Connected Government • Applying Cisco Connected Government to Administrative Agencies Session Number Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. • How Do I Get There? • Why Cisco? • Discussion Cisco Public 2 Overview of Cisco Connected Government Session Number Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 3 What Is a Connected Government? • All branches of government support the controlled flow of information • Services reach citizens when they need them, where they need them, and in the way they need them • Services reach more citizens with less cost • Government is engaged with citizens Session Number Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 4 Connected Government: Mapping Department Mission to IT Investment • Reference service architecture and corresponding roadmap • Roadmap transitions governments through a multiphase approach, synchronized with process change • Connected Government Assessment Tool to compare department mission with IT capability Session Number Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 5 Current Trends in Connecting Administrative Agencies • Transforming existing, independent systems to citizen-focused entities • Launching online initiatives based on best practices to streamline governance and policy making: U.S. Federal Enterprise Architecture European Commission’s eGovernment Action Plan Session Number Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 6 Agency Drivers for Change Intra-agency/interagency collaboration • Enable interoperable communications to support citizen services, agency collaboration, and joint operations Infrastructure sharing • Foster sharing of physical resources and equipment (e.g., incident command vehicles, aircraft, etc.) across agencies to reduce costs Information sharing • Improve operational efficiency by providing equal interagency access to critical information Shared services • Consolidate common government services to enhance operational efficiency Session Number Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 7 Cisco Approach for Connected Government Connected Government Is Based on Three Key Tenets of an Intelligent Information Network Connected Government Integrating network with applications and network components Session Number Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Providing resilience to maintain continuity and performance Adapting to changing needs of government programs Cisco Public 8 PLM ERP Business HCMApplications Procurement SCM Enables seamless, Instant Unified secure Messaging Messaging cross-agency collaboration IPCC IP Phone Meeting Place Collaboration Video Applications Delivery Middleware and Application Platforms Enable safe transport of radio, voice, and Application Services Application-Oriented Networking Application Delivery Networking video communications Voice & Security Services Collaboration Services Networked Infrastructure Layer Enable secure, resilient information access across agency and partner locations Services Virtualization Services Management Interactive Services Layer Advanced Analytics and Decision Support Infrastructure Compute Services Services ServicesIdentity Services StorageInfrastructure Services Mobility Services Network Infrastructure Virtualization Infrastructure Management Enables agencywide Enterprise network foundation WAN/MAN Teleworker Campus Branch Data Center Places Edge for delivery of in the Network applications and services Clients Server Storage Adaptive Management Services Enable secure user and device mobility for access to resources CRM Collaboration Layer Application Layer Addressing Government Challenges with a Service-Oriented Network Architecture Enable identification of devices and users at every layer of network Intelligent Information Network Session Number Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 9 Phased Value of Connected Government: Roadmap for Agencies to Achieve Their Mission Interagency Services Sharing and Information Sharing Business Value Inter-Organizational Focus Mission: Intra-Organizational Focus Mission: Improve information exchange (contracts, services, assets/inventory, suppliers) Mission: Improve operations in the near term Offer shared services between agencies or reduce operating expenses by outsourcing Operational Effectiveness and Efficiency Session Number Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 10 SONA Services for Connected Government: Roadmap for Administrative Agencies to Achieve Their Mission Intra-Agency Mobility (Interoperability) Interagency Collaboration Interagency Infrastructure Sharing Business Value Intra-Agency Collaboration Security Services Security Services (VPN) Voice Collaboration Services (VPN) Voice Collaboration Services Mobility Services Security Services Application Delivery Services Interagency Services Sharing and Information Sharing Application Protocol Optimization Virtualization 2 3 4 5 6 Identity Services Operational Effectiveness and Efficiency Session Number Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 11 Phased Value of SONA Connected Government: Roadmap for Agencies to Achieve Their Mission, cont’d Intra-Agency Mobility (Interoperability) Interagency Collaboration Interagency Infrastructure Sharing Business Value Intra-Agency Collaboration Data storage costs reduced by 50% 30% drop in communication costs 1/10 cost of new locations 3 hours saved per field worker per day Government officers remain in the field instead of at HQ doing paperwork Citizen services designed around life events, not government organizations Interagency Services Sharing and Information Sharing Estimated savings of $5B in US Federal New business models and service offerings enabled Communications annual savings of 80% for services delivery 2 3 4 5 6 Improved continuity and interoperable communications Operational Effectiveness and Efficiency Session Number Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 12 Connected Government: Reference Service Architecture Agency 1 HQ Agency 2 HQ Partner/Supplier Remote Worker Voice, Video, Data/High-Availability Network Access Site-to-Site VPN Voice, Video, Data/High-Availability Network Access RemoteAccess VPN High-Availability Core Network High-Speed, High-Availability Network Access Data-Center Systems (Voice, Video, Data) Voice, Video, Data/Resilient Branch Network Access High-Speed, High-Availability Network Access Voice, Video, Data/Resilient Branch Network Access Agency 1 Data Center Data-Center Systems (Voice, Video, Data) Agency 2 Data Center Agency 1 Branch Session Number Presentation_ID Remote Worker © 2006 Cisco Systems, Inc. All rights reserved. Mobile Network Cisco Public 13 Applying Cisco Connected Government to Administrative Agencies Session Number Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 14 Administrative Agency Challenges Improve the Economy of Government • Reduce administrative overhead for citizens and agencies • Consolidate administrative agency infrastructure and eliminate overlap or duplication of underused services • Leverage legacy infrastructure • Ensure that future investments consist of interoperable, standards-based technologies Session Number Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 15 Administrative Agency Challenges, cont’d Improve Efficiency of Government • Streamline business and IT processes across organizational and government boundaries • Decrease processing time by enabling real-time information exchange and collaboration • Ensure an agile framework that allows agencies to quickly respond to changing requirements Session Number Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 16 Administrative Agency Challenges, cont’d Improve Effectiveness of Government • Implement a shared, intuitive Web-based directory of government services and referrals • Enhance citizen self-service capabilities • Establish a common infrastructure for service delivery • Extend physical network to bring services to people in remote areas • Focus on ways to make services more relevant and convenient for citizens Session Number Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 17 How Does Cisco Support Connected Government in Administrative Agencies? • Identifies common practices and functions • Selects common practices/functions that can be shared • Establishes security and privacy policies and systems • Provides a common IT infrastructure to enable sharing of services, including Directory, information stores Client management system Network and systems for collaborative casework Session Number Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 18 Example Scenario: Cross-Agency Collaboration A single parent of two loses his/her job and childcare; the parent calls into the main welfare services line. The parent calls the local agency and is transferred to a local caseworker. The parent calls childcare services to ask for childcare support; parent is told that the employment center must first confirm eligibility. Finally, after two weeks, the parent receives the eligibility approval by mail. From Unemployment to Child Support in Two Weeks The parent is asked to contact the local employment center. Session Number Presentation_ID The caseworker asks the parent to visit the office the next day and to bring along some documents. © 2006 Cisco Systems, Inc. All rights reserved. The next day, the parent meets the caseworker, who fills out the application form and puts the file on its way for approval through the agency. The parent contacts childcare services and job training center. Cisco Public 19 What’s Possible: New Scenario: Cross-Agency Collaboration A single parent of two loses his/her job and childcare. The parent calls into the main Welfare Services line. After the parent’s former employer registers the job loss, a case file is automatically created for child care services, job placement, and unemployment benefits. Since the parent does not have a computer, a case worker visits the home the next day to have the parent digitally register and sign the paperwork. Within 24 hours, a welfare check is directly deposited in the parent’s account, and the parent is offered a job and childcare opportunity, both close to home. From Unemployment to Child Support in One Day Based on vision expressed from Korea, U.S., and Canada customers Session Number Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 20 Cisco Connected Government: Administrative Networking Inbound call routing that directs the citizens based on their access and their needs Collaboration between agencies (state, regional, federal) using common platform and sharing information Information Sharing Infrastructure Sharing Collaboration Data Center Central Call Center Regional Transport Center WAN WAN HLS Headquarters WAN optimizes and secures traffic flow of applications and communications across organizational boundaries Direct citizen interaction and relevant contact information (voice, video, and data) together over a common, QoS, managed, secure network Integrate wireless and wired VPN into enterprise LAN management and control Inbound request is directed based on the citizens’ need and access type Session Number Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 21 Federal Health IT Patient is evaluated by physician at satellite hospital branch. Physician checks to see what other medications the patient takes and determines potential consequences. Physician writes prescription and referral for an MRI, and gives them to patient. Patient leaves hospital and drives to pharmacy. Two Hours from Physician Visit to Patient Rest and Recovery Nurse updates the patient record. Session Number Presentation_ID Patient waits for prescription to be filled. © 2006 Cisco Systems, Inc. All rights reserved. Patient leaves pharmacy and drives home. Patient calls to schedule for MRI with physician at partner hospital. Cisco Public 22 Federal Health IT in a Connected Government: What’s Possible Patient is evaluated by physician at satellite hospital branch. Physician prescribes medication on PDA using application. Automatically, the prescription is forwarded to satellite pharmacy, drug interactions are checked, and the patient record is updated. Also, an MRI is scheduled with partner hospital. Patient drives to pharmacy, where prescription is ready for pickup, and returns home. 20 Minutes from Physician Visit to Patient Rest and Recovery Session Number Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 23 Cisco Connected Government: Federal Health IT Doctor prescribes medication on PDA using application. Drug interactions checked; patient record updated. MRI scheduled with partner hospitals. Prescription forwarded to pharmacy (VA or partner); ready for pickup. Data Center VA Branch Location VA Pharmacy/Satellite VA HQ/Hospital Session Number Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 24 Cisco Connected Government: Federal Health IT Consistent security and segmentation secure patient record and meet regulatory requirements. DTP, SmartPorts and AutoQoS optimize performance while reducing complexity. Information Sharing Infrastructure Sharing Collaboration Data Center VA Branch Location VA Pharmacy/Satellite WAN WAN VA HQ/Hospital Consistent WAN feature sets allow for optimized transport of applications. Router maintains client state, allowing fast roaming to support delaysensitive applications (e.g., Siebel). SWAN makes AP extension of switch port, reducing management, improving security. CCX client communicates with AP to “sniff out” rogue APs, securing transactions. Session Number Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 25 How Do I Get There? Session Number Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 26 Cisco Connected Government Roadmap • Lays the groundwork for advanced citizen, government, and business services • Each phase improves an agency’s ability to share and manage real-time information Work from inside out Intra-agency focus 1 Enhances agency’s ability to serve citizens wherever they are and whenever they need assistance Phases 1 to 3 Interagency focus 2 Enables connectivity, communication, and collaboration between agencies Increases service effectiveness and efficiency Phases 3 to 6 Session Number Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 27 Connected Government Roadmap: Phase 1— “Siloed” Information and Communications Systems Agency 1 HQ “Siloed” Government LEVEL 1 Remote radio communications not integrated into enterprise and cannot stream video or data DMZ Dedicated voice network cannot seamlessly deliver voice, video, and data to local force or support agencies Internet One failure here could disable access to records and logistics systems PSTN Data Network Connectivity to data center is potential single point of failure Increased cost and complexity Lack of any-to-any voice, video, or data real-time communication Data-Center Systems (Data) Agency 1 Data Center Agency 1 Branch Session Number Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Mobile Network Cisco Public 28 Connected Government Roadmap: Phase 2—Intra-Agency Collaboration Agency 1 HQ High-availability High Availability network Network sustains sustains operations through disruptions disruption. Security Services Voice, Video, Data/High-Availability Network Access Common network Converged Network: carrying Seamless voice, application video and data integration, information single that network can be securely to manage accessed and secure across the agency Consolidated data centers offers voice, video, and data anywhere to entire workforce on the network High-Availability Core Network High-Speed, High-Availability Network Access Voice, Video, Data/Resilient Branch Network Access Mobile force still cannot access data from remote sites; secure remote connectivity needed HighAvailability Network QoS Agency 1 Data Center Agency 1 Branch Session Number Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Mobile Network Cisco Public 29 Connected Government Roadmap: Phase 3—Integrated Remote Resources Agency 1 HQ VPN Remote Access—Securely extends real-time voice, video, and data collaboration to information sharing to remote resources (including private sector) Partner/Supplier Security Services Voice, Video, Data/High-Availability Customer Network Access Example RemoteAccess VPN Arizona High-Availability Department Core Network of Commerce Mobile Worker Identity Services High-Speed, High-Availability Network Access Mobile force becomes fully integrated into agency networking solution to publish and receive real-timeData Center enterprise data Systems (Voice, Video, (inspections, contracts, Data) etc.) Voice, Video, Data/Resilient Branch Network Access Agency 1 Data Center Mobility Services Agency 1 Branch Session Number Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Mobile Network Cisco Public 30 Connected Government Roadmap: Phase 4—Interagency Collaboration Agency 2 HQ Agency 1 HQ Partner/Supplier Collaboration Services Voice, Video, Data/High-Availability Customer Network Example Access Voice, Video, Data/High-Availability Customer Example Network Access Mobile Worker integrated into New South Inter-agency Remotecommunications network Network Network State of Access VPN integrated voice, supporting Wales: Better video and data for seamless infrastructure infrastructure High-Availability SchleswigServices Services collaboration (public/private) Human Core Network Holstein Services High-Speed, High-Speed, High-Availability High-Availability Delivery Network Network Access Access Voice, Video, Data/Resilient Branch Network Access Data-Center Systems (Voice, Video, Data) Agency 1 Data Center Agency 1 Branch Session Number Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Mobile Network Cisco Public 31 Connected Government Roadmap: Phase 5—Interagency Infrastructure Sharing Agency 2 HQ Agency 1 HQ Partner/Supplier Mobile Worker/Partner Application Delivery Services Voice, Video, Data/High-Availability CustomerNetwork Example Access Mobile Worker Remoteizn in Lower Austrian Access VPN Saxony, High-AvailabilityFederal Data Core Network Germany Center Site-to-Site VPN High-Speed, High-Availability Network Access Data-Center Systems (Voice, Video, Data) Agency 2 Data Center Session Number Presentation_ID Voice, Video, Data/High-Availability Customer Example Network Access Storage & Data/Resilient Branch Compute Voice, Video, Network Access Virtualization Services Second agency data center IT infrastructure shared across agencies – improving resource utilization and accountability for tax dollars Agency 1 Branch © 2006 Cisco Systems, Inc. All rights reserved. High-Speed, High-Availability Network Access Voice, Video, Data/Resilient Branch Network Access Data-Center Systems (Voice, Video, Data) Agency 1 Data Center Mobile Network Cisco Public 32 Connected Government Roadmap: Phase 6— Interagency Information Sharing and Shared Services Agency 1 HQ Agency 2 HQ Partner/Supplier Remote Worker Voice, Video, Data/High-Availability Network Access Network Virtualization Site-to-Site VPN Application Data/Resilient Branch Protocol Voice, Video, Network Access Optimization Services High-Speed, High-Availability Network Access Voice, Video, Data/Resilient Branch Network Access Agency 1 Data Center Data-Center Systems (Voice, Video, Data) Agency 2 Data Center Agency 1 Branch Session Number Presentation_ID Remote Worker RemoteAccess VPN High-Availability Core Network High-Speed, High-Availability Network Access Data-Center Systems (Voice, Video, Data) Voice, Video, Data/High-Availability Network Access © 2006 Cisco Systems, Inc. All rights reserved. Mobile Network Cisco Public 33 SONA Roadmap for Achieving a Connected Government Intra-Agency Phases 1 2 3 “Siloed” Operation Intra-Agency Collaboration Intra-Agency Integrated Remote Resources Interagency Phases 4 5 6 Session Number Presentation_ID Interagency Collaboration Each phase moves closer to informationsharing goal and delivers near-term operational value Interagency Infrastructure Sharing Interagency Information Sharing/Shared Services © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 34 How Cisco Helps Your Agency Become a Connected Government • Cisco® solutions demonstrate how to apply previous success in a connected government through Assessment tools to create Connected Government Roadmap Reference architectures that represent Cisco best practices developed from real-world deployments • Cisco and partner services that coordinate government processes to coincide with technical capabilities Align incentives, policy, performance management, rewards, and funding to encourage services sharing Session Number Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 35 First Assess, Then Progress—The Connected Government Assessment Tool Translates into Tells You Possible resiliency issues in the network may be compromising important capabilities: • Public notice for emergencies • Internal workflow management • Budget management • Geographic information systems (GISs) • Dispatch systems • Field worker communication • Internal communications Session Number Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 36 The Road Forward • Use Connected Government Assessment Tool to discover how your network can work best for you • Compare department mission and strategy with IT capabilities • Baseline current IT capabilities • Define IT capabilities and mission objectives gap • Develop phased IT roadmap • Coordinate process and policy change with IT investment plan Session Number Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 37 Why Cisco? Session Number Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 38 Setting Cisco Apart from the Rest • Unmatched technical expertise • Unrivaled partnerships • Industry-leading, interoperable, standards-based solutions • Enabler of responsive environment that outpaces changing demands • Cisco® Capital finance programs Session Number Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 39 Cisco Connected Government— A Networking Approach Built to Last • Cisco® provides a highly adaptable network architecture that allows public administrators to meet current and future needs. Highly customized design based on proven best practices Optimal performance Session Number Presentation_ID Modular network deployment based on integrated components Continuously expanding functionality © 2006 Cisco Systems, Inc. All rights reserved. Future-proofed roadmap Cisco Public 40 Government Leasing • Single monthly payment • Single financing contract • Ease of administration • Bundled products and services • Below commercial-market rates • Cost-effective, comprehensive solution Session Number Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 41 Government Leasing Products • Lease to Ownership Plan “LTOP” Installment Purchase Plan—uses capital funds Purchase title passes upon final payment • Lease With Option to Own “LWOO” Operating lease with option to own—lease payments with fixed purchase option buyout, or fair market value • Uses O&M funds annually End-of-term options—return, renew, buyout, upgrade Technology refresh upgrade before or at end of term Session Number Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 42 Contact Us Today • For more information about Cisco® Connected Government or to schedule an assessment, call your Cisco representative or reseller today. • You can also visit us on the Web at: http://www.cisco.com/go/partnerlocator/ Session Number Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 43 Discussion Session Number Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 44 Session Number Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 45