Download Communication

Introduction to
Communication
Communicating:
Vital aspect of
management
The art of being able to structure and
transmit a message in a way that
another can easily understand
and/or accept
Communication Goals
To change behavior
To get and give
Information
To persuade
To get action
To ensure understanding
Source: CGAP Direct
Critical success factor for
life
The majority of your
perceived ability comes from
how you communicate
70% How you
communicate it
30% What you know
The Basic Communication
Process
Sender-Receiver Model:
Each single communication 5 steps
•
•
•
•
•
message formation
message encoding
message transmission
message reception
message decoding
PATHWAY BETWEEN 2 PEOPLE- INTERACTION OCCURS
Most common ways to communicate
Writing
Types of Communication
• Verbal
– Oral
– Written
– E-mail
• Nonverbal
– Expression
– Expressive behaviors
– Body language
Please read the bellow given statements carefully and
do as instructed
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
Write your name
Write your Date of birth
Write your phone no.
Write the name of the school you have studied from.
Write A-Z
Go near the board and write I am the best and sign it.
Scream and say I am very happy today
Give a pat to your partner( The person sitting on your right)
Jump three times and say I am active
Try touching your nose to your left shoulder.
Write tables of two and three.
Clap your hands five times.
Sip some water.
Close your eyes take three deep breath and then slowly open your eyes
Now since you have read all the items do the item no/ question no 1, 2 and
three.
Communication Distinctions
• Formal/Informal
– Official/unofficial information exchange
• Vertical/horizontal
– Superior-subordinate/peers
• Personal/impersonal
– Situation of mutual influence/exchange without
mutual influence
• Instrumental/expressive
– Necessary for job/nonjob information
transmission
PERCEPTION AND
INTERPRETATION FORM
FILTERS FOR MESSAGES
Creates potential for communication breakdown:
Result=miscommunication
USE SIMPLICITY, CLARITY, APPROPRIATE TIMING,
RELEVANCE, ADAPTATION TO CIRCUMSTANCES, AND
CREDIBILITY
PERCEPTION
FIND THE WORD
HOW MANY PEOPLE IN THE PICTURE
Communication Networks
Chain
Wheel
Y
Circle
All-channel
Effectiveness of
Communication
•
•
•
•
•
Related to timing
Related to choice of channel
Related to message structure
Related to delivery style
Related to mode
Appearance and behavior
combine to add to the total
communication
Communication Styles
•
•
•
•
Passive
Aggressive
Passive-aggressive
Assertive
Thank you