Download Notes 1.03 Communication, Conflict, and Decision

Bellwork
Copy this statement into your
notes for today and answer the
question.
Human beings were made with
two ears and one mouth each.
What does this say about how
much we should speak and how
much we should listen?
Notes 1.03
Communication, Conflict, and
Decision Making
Teen Living
Ms. Almond
What is communication?
 The process of sending understandable
messages between people.
Receiver
Sender
The ball is the
Message.
Types of Communication
Verbal: communicating with words.
 Written
 Spoken
 Factors that Affect
 Factors that Affect
 Word Choice
 Grammatical
Correctness
 Visual Appearance
 Word Choice
 Grammatical
Correctness
 Tone of Voice
 Expressiveness
 Volume
 Use of Silences
Nonverbal: communicating without words.
 Factors that Affect
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Facial Expressions
Gestures
Dress
Mannerisms
Body Posture
Grooming
Communication Blockers
 Blaming
 Using “you” messages to criticize someone
 Globalizing
 Making statements that contain absolutes
 Insulting
 Making statements that demean or devalue
 Interrupting
 Breaking in or distracting a person when he/she is
speaking
Communication Blockers
 Name-Calling
 Labeling people, assigning them names
 Sarcasm
 Making negative, scornful comments
 Slang
 Using informal vocabulary that often distorts
meaning
 Stereotyping
 Assigning certain characteristics to everyone in a
group, regardless of individual differences
Rules to Great
Communication
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Maintain eye contact with the speaker
Listen attentively
Remember what you are hearing
Give verbal and nonverbal cues
Try to identify with the other person's
point of view
“I” Messages
 Say how you feel and what you think
rather than criticizing
 "I feel..." (here you name an emotion;
anger, fear, disappointment)
 "when you..." (here you say what
behavior bothers you)
 "because..." (here you explain why it
bothers you)
Conflict Resolution
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Identify the problem
Identify possible solutions
Evaluate each suggested solution
Pick the best solution
See if the solution is working
If necessary, agree to disagree
The Planning Process
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Identify concerns
Set a goal
Form a plan
Act
Follow up
Decision Making Process
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Identify the decision to be made
List possible options (good and bad)
Evaluate pros and cons of each option
Make a choice
Act on your decision
Evaluate your choice