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Welcome to MT140
Introduction to Management
Instructor – Tom Gilchrist
Unit 9 Seminar - Communication
Introduction
• The ability to communicate effectively is fundamental to a
manager’s success.
• Communication concepts and practical guidelines are available to
improve communication skills.
• Communication occurs through various channels, each with
advantages and disadvantages.
• Managers have the task of motivating people to keep changing in
response to new business challenges.
Define communication:
- How would you define communication?
- What is the difference between one-way
and two-way communication?
Communication
• Communication - the transmission of information and meaning from
one party to another through the use of shared symbols
• One-Way Communication - a process in which information flows in
only one direction - from the sender to the receiver, with no
feedback loop
• Two-Way Communication - a process in which information flows in
two directions - the receiver provides feedback, and the sender is
receptive to the feedback
• Identify communication problems to avoid
Interpersonal Communication Pitfalls
• Perception - the process of receiving and interpreting
information
• Filtering - the process of withholding, ignoring, or
distorting information
Tactics to enhance effective communication:
Verbal Behavior
Nonverbal Behavior
Accurate Interpretation
Comprehension
Design of Message
Oral communication
• Face-to-face
• Telephone
• Formal presentations
Verbal Behaviors
• Clear, slow speech - Enunciate each
word as best as possible.
• Repetition - Repeat each important idea
using different words to explain the same
concept.
• Simple sentences - Avoid long
sentences.
Nonverbal Behaviors
• Visual restatements. Use as many visual restatements as
possible, such as pictures, graphs, tables, and slides.
• Gestures. Use more facial and appropriate hand gestures to
emphasize the meaning of words.
• Pauses. Pause more frequently.
• Summaries. Hand out written summaries of your verbal
presentation.
Written communication
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Email
Memos
Letters
Reports
Computer files
Other written documents
Types of Electronic communication
Information Accuracy
• Silence - Do not jump in to fill the silence.
• Intelligence - Do not equate poor grammar and
mispronunciation with lack of intelligence
• Differences - If unsure, assume difference, not similarity.
Presentations
• Breaks - Take more frequent breaks.
• Smaller modules - Divide the material to be presented into
smaller modules.
• Longer time frame - Allocate more time for each module
than you usually need for presenting the same material to
native speakers of your language.
Motivation
• Encouragement -Verbally and nonverbally encourage and reinforce
speaking by nonnative-language participants.
• Drawing out - Explicitly draw out marginal and passive participants.
• Reinforcement – Try your best not to embarrass novice speakers.
Approaches to Encourage Cooperation
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Education and communication
Participation and involvement
Facilitation and support
Negotiation and rewards
Managers must lead change.
Resistance
• Identify methods for handling resistance to
change
-In your opinion, do you think that people are
generally resistant to change?
-What are some factors that impact a person’s degree
of acceptance to change?
Methods for Managing Resistance to Change
Why do people resist change?
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Inertia
Timing
Surprise
Peer pressure
Self-interest
Misunderstanding
Different assessments
Management tactics
Leading Change
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Establish a sense of urgency
Create a guiding coalition
Develop a vision and strategy
Communicate the change vision
Empower broad-based action
Generate short-term wins
Consolidate gains and produce more change
Anchor new approaches in the culture
Thank You for Joining Me For our Last Seminar!
I wish you all the best!