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CM206
INTERPERSONAL COMMUNICATIONS
UNIT 4 SEMINAR
August 3rd term, 2011
Opening Poll
Which type of bird are you?
 1. Lark (early riser, early to bed)
 2. Owl (late riser, late to bed)
 3. Hummingbird (in between)
2
Agenda
Welcome!
Agenda
Opening
Student Questions
Review Unit 3
View Unit 4
Preview Unit 5
Wrap Up
3
Minutes
5
15
5
25
5
5
Announcements
• Unit 3 Lesson 2 Perform Activity issues and clarification
4
Student Preparation and Questions
Prior to the attending live seminar, or reviewing the
seminar recording, complete the following tasks:
1.Check your grades and think about your performance in Unit 3:
• Where did you do well and where did you struggle?
• What would help you do even better in this current unit?
2.Read the Unit 4 Overview, Seminar, and Discussion pages.
3.Read the Unit 4 Prepare sections and recommended textbook pages.
4.Read any postings already in the discussion board.
5.Complete as many Unit 4 activities as you can prior to the seminar.
6.Write down at least two questions you would like answers to in the
seminar.
CHAT: Type one of your questions into the chat window.
5
UNIT 3 Review: Influence of Perception on IC
Overview (including Survey)
Seminar
Discussion
A situation in your life where the guidelines for
improving perception and communication could
guard against misperceptions
Lesson 1
Identify elements of the perceptual process in personal
and professional situations 45-90 min.
Lesson 2
Explain instances of effective and ineffective
communication in terms of the principles of self-concept
and perception 2-3 hrs.
6
UNIT 3 Review: Survey Summary
Between Week 1 and 3, on average for all sections:
• The perceived value of the course increased
• Confidence decreased, becoming more realistic about the effort needed
• Positivity decreased a bit, but most comments were positive
= Unit 1
7
= Unit 3
UNIT 4: What is Verbal Communication?
Overview
Seminar
Discussion
Journal: Reflect on the process of achieving
your week 2 goal and set a new interpersonal
communication goal
Lesson 1
Apply verbal communication principles to improve
effectiveness of communication in personal and
professional situations 1-1 3/4 hrs.
8
UNIT 4: Lesson 1 Prepare
1. Apply verbal communication principles to improve communication effectiveness
1. All language is symbolic, and therefore (p.95-97):
• Arbitrary
• Ambiguous
• Abstract
2. Principles of verbal communication (p.98-103):
• Language and culture reflect each other (e.g., linguistic determinism)
• The meanings of language are subjective
• Language use is rule-guided (e.g., constitutive and regulative rules)
• Punctuation shapes meaning
3. Guidelines for improving verbal communication (p.112-116):
• Engage in dual perspective
• Own your own feelings and thoughts (“I” language)
• Respect what others say about their feelings and thoughts
• Strive for accuracy and clarity (e.g., indexing)
9
UNIT 4: Lesson 1 Practice
1. Apply verbal communication principles to improve communication effectiveness
Watch Item 1 video:
“Ed Misses the Banquet”
Ed’s rule: doing his job shows commitment to the company.
Manager’s rule: attending an important event shows commitment to the company.
Ed’s rule: new employees should be given time to learn company expectations.
Manager’s rule: set expectations for new company employees immediately.
Ed’s rule: an R.S.V.P. demonstrates the importance of an event.
Manager’s rule: sending a formal invitation communicates the importance of an event.
Ed’s rule: family obligations have to come first.
Manager’s rule: family obligations are secondary to professional obligations.
10
UNIT 4: Tips for Success
• The Practice and Perform activities are open book and
untimed. So, consult the textbook and online information
in a separate browser window or tab as you do them.
• Read the Practice and Perform item questions carefully
to help you select the best answer.
• If you don’t understand the feedback in a Practice item,
ask me about it and I will try to explain it.
• Complete your Unit 4 work early and get a head start on
Unit 5, which will require a greater time commitment.
11
UNIT 5 Preview: What is Nonverbal Communication?
Overview
Seminar
Discussion
Journal: A situation in your life where the
guidelines for improving nonverbal communication
could guard against misinterpretation.
Lesson 1
Identify verbal and nonverbal elements in personal and professional
situations 1-2 hrs.
Lesson 2
Identify nonverbal communication principles in personal and
professional situations 1-2 hrs.
Lesson 3
Explain instances of effective and ineffective communication in terms of
how verbal and nonverbal elements work together 2-4 hrs.
12
Unit 4
The World Of Words: Chapter 4
http://www.youtube.com/watch?v=lDghRSpw4s&feature=channel
Google Images
Symbolic Nature of Language
• Words are symbols
Google Images
3 Characteristics of Symbols
1: Symbols are arbitrary
- Words by themselves have no meaning
- Changes over time?
Goolge Images
3 Characteristics of Symbols
2: Symbols are ambiguous
- Jeff was late to a meeting, which started at 3 PM; what time did he
arrive?
- Beck raked and bagged a lot of leaves; how many bags did you end up
with?
- Jennifer just graduated college and makes a good salary; how much
does Jennifer make?
3 Characteristics of Symbols
3: Symbols are abstract
- Words are not the things they represent
“You misunderstood. Our ad
says that we can help you get
out of debt.”
4 Principals of Verbal Communication
• Language & culture reflect each other
- http://www.youtube.com/watch?v=owGykVbfgUE
• The meanings of language are subjective
Google Images
4 Principals of Verbal Communication
• Language is rule –guided: Regulative Rules & Constitutive Rules
• Punctuation shapes meaning: Demand/withdraw pattern
Google Images
Symbolic Activities
• Symbols create words and meanings
Google Images
5 Symbolic Activities
•Language Defines
-http://www.youtube.c
om/watch?v=iLpwW
UKm6KA
•Language Evaluates
•Language Organizes
Perceptions
•Language Allows
Hypothetical
Thought
•Language Allows
Self- Reflection
Speech Communities
• Gender Speech Community
- Socialization
- Practice
- http://www.youtube.com/watch?v=iGoC8FTLKSI
- Misunderstandings
Google Images
Guidelines for Improving Verbal
Communication
• Engage in dual perspective
• Own your thoughts and feelings
• Respect what others say about their thoughts and feelings
• Strive for accuracy and clarity
- The law of abstraction
- Qualify language
Wrap Up
Poll Question
How many of you still
have questions?
 Yes
 No
Post your questions in
“Course Questions”
discussion board
(Link in Course Home menu)
24
Agenda
Minutes
Opening
5
Student Questions
15 
Review Unit 3
5
View Unit 4
25 
Preview Unit 5
5
Wrap Up
5
Have a great
week!