Survey
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
Communication Agenda • • • • • • • What is communication? Importance of communication skills Conversation Oral presentations Effective emails Writing skills Activities What is communication? What is communication? • Communication is the process of sharing information. • Communication is based on the idea of respect, promises, and the want for social improvement. Communication Process sender message channel Feedback receiver Context Goal The goal of this presentation is to give you the knowledge to reach your target, your audience, with information in the most effective and impactful way and to improve listening skills to increase understanding and increase communication. Importance of Communication Skills • The purpose of communication is to get your message across to others clearly and unambiguously. • By successfully getting your message across, you convey your thoughts and ideas effectively. • Communication skills, as well as an ability to work with others, are the main factor contributing to job success. • The inability to communicate makes it nearly impossible to compete effectively and progress in the workplace. Conversation Conversation To ensure an efficient and effective conversation, there are 3 considerations: 1. You must make your message understood. 2. You must receive/understand the intended message sent to you. 3. You should exert some control over the flow of communication. Conversation • You must learn to listen as well as speak. If you do not develop the skill of listening, you may not hear the suggestion or information being conveyed to you. • Avoid ambiguity. If you realize there is the potential for misunderstanding, ensure that you and the parties involved are on the same page. Building Blocks of Effective Listening • Active listening • Empathic listening • Listening with openness Building Blocks of Effective Listening Active Listening: • Is a process of giving the speaker nonjudgmental responses as a way of checking the accuracy of what you have heard and whether you fully understand the message of the speaker. • Ways to Actively listen 1. Paraphrasing 2. Clarifying 3. Feedback - that is immediate, honest, and supportive. Building Blocks of Effective Listening • Empathic Listening – Putting yourself in the shoes of others – Listening to the meanings of the words, not just to the words • Listening with Openness – Particularly when someone says something you don’t agree with – Adopting an accepting attitude Oral Presentations Oral Presentations The material of your presentation should be concise, to the point and tell an interesting story. In addition to content and visual aids, the following are very important: • Your voice – how you say it is as important as what you say. • Body language – Express what your attitudes and thoughts really are. Project credibility. • Appearance – First impressions influence the audience’s attitude. Dress appropriately. Preparation Prepare the structure of the talk carefully and logically, just as you would for a written report. Consider what are: • The objectives of the talk? • The main points you want to make? Preparation • Make a list of objectives and key points as you begin. • Write out the presentation in rough form. Review the draft. Delete irrelevant things. • Ensure it is consistent and flows smoothly. If there are things you cannot easily express, because of doubt, confusion or uncertainty in your understanding, it is better to leave them unsaid. Preparation • Never read from a script. It is also unwise to have the talk written out in detail. Chances are you will not locate the important points amongst all the other text. • Be comfortable and familiar with the content of your presentation. Prepare cue cards which have key words and phrases. • Number the cards! Preparation • Rehearse your presentation – to yourself at first, and then in front of some colleagues. The initial rehearsal should consider how the words and the sequence of visual aids go together. • How will you make effective use of your visual aids? Making the presentation • Greet the audience. • Tell the audience what you are going to cover. • Convey the information. • In closing, highlight your major points. • Unless explicitly told not to, leave time for discussion-- 5 minutes at a minimum. Delivery • • • • Speak clearly. Don’t rush or talk overly slowly. Deliberately pause at key points Avoid jokes – always disastrous unless you are a natural expert. • Use your hands to emphasize points but avoid excessive hand waving. • Look at the audience as much as possible but do not intimidate. Pitch towards the back of the room. Delivery • Don’t face the display screen behind you or talk to it. • Do not block the screen. • Avoid moving about too much. • Keep an eye on the audience’s body language. Delivery • Enjoy yourself! Effective Emails • Think before you write. • Once you write an email you can be held accountable for the content. • Keep your message concise. • Remember email is not confidential. • Keep your email professional. • ‘When in doubt, don’t send’…pick up the phone and discuss the issue instead. Effective Emails • • • • Don’t span your readers. DON’T TYPE IN ALL CAPS! don’t type in all lowercase. Use the subject line to get the reader’s attention. • Take the time to proofread your document before you send it. Writing Skills • Target your writing. - have a clear idea of who your reader is and what they want to get out of reading your piece. • Prepare an outline. - organize the information into a coherent structure. - the introduction should help the reader prepare an overall structure into which the information given can be fitter. - the summary should organize the facts in the middle of the article into a coherent whole. Writing Skills • Writing your piece - let the words and ideas flow. - only when you have finished a section should you review it. - ensure that what you have written meets the aims you set and gives the reader the information they want. Writing Skills • Style - the style of the article should be completely focused on the reader’s needs. Language should be pitched at the appropriate level for the reader. • The responsibility for clarity, focus and effective communication lies with you. Activities The End