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HOMEWORK REVIEW 3 PROJECT LEADERSHIP: CHAPTER 4 Playing Well with Others: Enhancing Communication 4 PURPOSE To learn how to: ToLearn how to: Enhance personal communication skills Listen effectively Work with different types of people & solve conflicts Partner with your child 6 ENHANCE PERSONAL COMMUNICATION SKILLS 7 THOMAS-KILMANN CONFLICT MODE INSTRUMENT Recognizing personal behavioral responses 8 DIFFERENT LEARNING STYLES AND HOW THEY EFFECT COMMUNICATION Visual (spatial) Aural (auditory – musical) Verbal (linguistic) Physical (kinesthetic) Logical (mathematical) Social (interpersonal) Solitary (intrapersonal) 9 VERBAL AND NON-VERBAL COMMUNICATION 10 EFFECTIVE LISTENING 11 INFORMATION NOT RECEIVED … Miscommunication happens due to a variety of reasons: - A failure to communicate effectively - A failure to listen effectively - A failure to understand someone - Interruptions/Distractions 12 LISTENING DON’TS • Eagerly and visibly wait for your turn. • Jump to conclusions before speaker is done. • Interrupt with your opinion/position. • Fidget, text message, e-mail. • Engage in conversation or note writing with another person. • Audibly or physically express that you think they are wrong. • Roll your eyes. • Stop listening or paying attention. • Daydream. • Yawn or fall asleep. • Look repeatedly at your watch. • Tune out the conversation if you do not understand. 13 LISTENING DO’S • Stop talking. • Focus your attention. • Look at the speaker. • Get rid of distractions. • Engage in the conversation. • Work to understand the main points. • Recognize your own prejudice or bias. • Ask questions if you don’t understand. • Practice active listening by nodding your head and asking questions or for clarifications. • Jot down notes if that helps you keep track. • Hear the whole argument before reacting. • Keep an open mind. 14 Understanding your listening style 15 WORKING WITH OTHERS AND CONFLICT RESOLUTION 16 GOOD COMMUNICATION: Builds respectful partnerships. Enables collaboration. Allows people to work out their differences. 17 PEOPLE HAVE A VARIETY OF DIFFERENT COMMUNICATION STYLES IN DIFFERENT SITUATIONS. 18 HOSTILE/AGGRESSIVE Expresses personal feelings at the expense of others Uses combative language Displays intimidating or antagonistic behavior 19 THE COMPLAINER Blames others Expresses mostly negative views Acts passive or powerless 20 SILENT/UNRESPONSIVE Is non-assertive Acts passive Does not respond 21 SUPER AGREEABLE Constantly agrees with others and rarely, if ever, asserts own opinion Consistently accepts more work than manageable 22 NEGATIVIST Is skeptical about everything affirmed by others Has a tendency to refuse or do the opposite of what is asked 23 THE KNOW-IT-ALL EXPERT Constantly voices own opinion and refuses to accept competing views Makes others feel incompetent by pointing out the flaws in their information or logic 24 Conflict can be a positive experience if we develop and apply techniques that help conflict partners manage and resolve conflicts so that something of positive value is gained by each partner. Dudley Weeks 25 COMMUNICATION IN PROBLEM SOLVING • State your problems and interests with “I” statements. •Listen to the other parties and know their interests. -Ask questions to better understand. • Take responsibility and offer an apology when appropriate. • Stay in the present & the future. • Stick to the topic. • Look for areas of agreement. • Take time out before the discussion deteriorates. • Use mutual restating until misunderstood party feels understood. • Don’t ask for changes in attitude. • Consistently express positive verbal & body messages. 26 CONFLICT CAUSERS: Using “You” statements Interrupting Ignoring Becoming defensive Placing blame Accusing Generalizing Being impersonal Showing negativity 28 RESOLUTION BUILDERS Using “I” statements Good listening Paying attention Keeping an open mind Using a calm, stable tone Being specific Showing valid concern Staying positive 29 Always assume the best intentions. 30 31 PARTNERING WITH YOUR CHILD TEACHING YOUR CHILD TO BE A SELF-ADVOCATE ENABLES THEM TO: Identify & obtain services/support they need. Develop their full potential. Make decisions & plan for the future. Develop communication skills. Live independently. Represent themselves. Participate in the political process. 32 HOW & WHEN TO TEACH YOUR CHILD Start involving your child at the earliest age possible! Prepare for changing roles. 33 THE YOUTH SELF-ADVOCACY MOVEMENT IS GROWING … Encourage and teach your child to become a self-advocate … you will not always be able to advocate for them! Find youth self-advocacy groups to join like Kids as Self Advocates (KASA) – www.fvkasa.org. 35 CHAPTER 4 REVIEW 36 HOMEWORK Action Planning Template: Key Messages, Tactics Discuss self-advocacy with your child. Make medical “cheat sheets” with your child. 37 EVALUATION Purpose o o o 38 To get feedback on the effectiveness of this training To identify what participants are learning To find areas that can be improved