Download Communication Notes

COMMUNICATING
EFFECTIVELY
TWO ESSENTIAL
ELEMENTS FOR POSITIVE
RELATIONSHIPS
1. SHOWING RESPECT
2. RECIPROCAL
RELATIONSHIPS
RECIPROCAL
RELATIONSHIPS:
The amount of give
and take is equal.
EX: You work out
differences with a
friend without
hurting them
AFFIRMATIONS:

Positive expressions that
smooth the way to
mutual respect,
understanding, and
cooperation.
Examples of Affirmations:
Showing kindness
 Giving praise
 Building self-esteem
 Showing appreciation

Assertive Communication:
Direct and honest
communication about
what you think, feel,
believe, or want without
showing disrespect.
 Use I-messages

Aggressive
Communication

Verbal attack that judges
and tramples on the
feelings of others.
Nonverbal Communication
Expressions
 Gestures
 Body posture

Mixed Messages

Your expressions,
gestures, and body
language should match
your verbal message so
the listener is not easily
confused.
Communication
Breakdown

The fastest way to
communication
breakdown is showing
disrespect.
Communication
Effectiveness
Show respect
 Check tone of voice
 Do not interrupt
 Show you are paying
attention

Listening Skills

Passive
Listeninglistening
quietly and
attentively.
Active Listening
Listener interacts with the
speaker and pays close
attention to what the
speaker is saying.
Active Listening
Techniques
Asking for feedback
(reflective listening)
 Ask for clarification
 Empathize with the speaker
 Avoid judgment or giving
advice

Monitor your
communication
Interpreting the signals
 Interpreting mood
 Analyzing your messages

Meeting New People
Choose topics easy to talk
about
 Play an active part
 Avoid talking too much or
too little
 Be sincere and honest

Factors that contribute to
communication failure
Incorrect assumptions
 Differing viewpoints
 Cultural differences

Tips for Effective Listening
Maintain eye contact
 Listen for main points
 Identify nonverbal and verbal
messages
 Ask question to clarify
 Avoid only listening for what
you want to hear
