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UNDERSTANDING EFFECTIVE
COMMUNICATION TECHNIQUES
C OM M ON C ORE / NEXT GE NE RAT ION SC IE NCE
STAN D ARDS AD D RESSED
 WHST.9‐12.7 Conduct short as well as more sustained
research projects to answer a question ( including a
self‐generated question) or solve a problem; narrow
or broaden the inquiry when appropriate; synthesize
multiple sources on the subject, demonstrating
understanding of the subject under investigation.
(HS‐LS2‐7),(HS‐LS4‐6)
 SL.11‐12.5 Make strategic use of digital media (e.g.,
RST.11‐12.1 Cite specific textual evidence to support
analysis of science and technical texts, attending to
important distinctions the author makes and to any
gaps or inconsistencies in the account. (HS ‐LS1‐1)
BELL WORK
 Who in your opinion are effective public speakers?
Why?
 Why is feedback important to a public speaker?
 What are non verbal cues and why are they
important?
TERMS
Action language
Context
Decoding
Feedback
Filtering
Interference
Nonverbal cues
Nonverbal
communication
Object language
Paralanguage
Scanning
Sign language
Skimming
WHAT IS COMMUNICATION?
• We have two ears and one mouth because we
should listen twice as much as we speak.
Only when we listen do we have anything
worthwhile to say.
As a leader you will be judged by the words you
speak.
•
.
Lincoln said, “It is better to be silent and be
thought a fool than to speak and leave no doubt.”
EFFECTIVE COMMUNICATION!
 If your want your words to have influence speak with
economy. Use the minimum number of words
necessary to convey your thoughts.
 Don’t be so vain as to think others will always be
interested in your words!
LEADERSHIP
Leaders are most interested in asking questions about
others than they are talking about themselves. If you find
yourself more interesting than other people, then soon
you will be the only person who will listen to you.
STUDENT LEARNING
OBJECTIVES
1. Identify the techniques of effective
communication.
2. Discuss effective feedback.
3. Examine ways to improve communication.
4. Explain the types of nonverbal cues.
WHAT CAN BE DONE TO BECOME A
MORE EFFECTIVE COMMUNICATOR?
Effective skills
in listening,
speaking,
writing, and
reading
enhance your
communication
abilities .
WHAT CAN BE DONE TO BECOME A
MORE EFFECTIVE COMMUNICATOR?
 Effective listening skills are important
in communication .
1. Listen with a purpose or interest. Know why you
are listening and what you are listening for.
2. Identify listening cues, introduction, main idea,
examples, details, and conclusion.
3. Recognize common patterns of organizing
information.
4. Concentrate on the message rather than the
speaker .
WHAT CAN BE DONE TO BECOME A
MORE EFFECTIVE COMMUNICATOR?
 There are three important steps
to follow in effective speaking.
1. Select the message to match the receiver
.
2. Organize the message in a pattern the receiver will
recognize.
3. Use proper technique in delivering the message .
WHAT CAN BE DONE TO BECOME A
MORE EFFECTIVE COMMUNICATOR?
 Effective reading skills will improve
your ability to communicate .
1. Scanning: is the process of locating specific detail
mixed with other material in text .
2. Skimming: is reading to determine only the main idea .
3. Summarizing: is putting all the writer ’s ideas into your
own words.
WHAT CAN BE DONE TO BECOME A
MORE EFFECTIVE COMMUNICATOR?
 Developing
good writing
skills is the
foundation of
effective
communication .
WHAT CAN BE DONE TO BECOME A
MORE EFFECTIVE COMMUNICATOR?
Plan your writing by asking yourself
the following:

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
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Who is the audience?
What is the purpose?
What do I want to say?
How should I organize the information?
What examples will help my audience,
remember the main points?
 What is the most effective format ?
WHAT CAN BE DONE TO BECOME A
MORE EFFECTIVE COMMUNICATOR?
When writing?
 Remember
the five
“w’s”;who,
what, when,
where, and
why.
WHY IS EFFECTIVE FEEDBACK
IMPORTANT?
An important tool for
maintaining total
communication is
the proper use of
feedback.
WHY IS EFFECTIVE FEEDBACK
IMPORTANT?
1. Feedback: is the way the receiver
responds to the message the sender
is expressing.
2. Filtering: is the group of
perceptions that a message
passes through when it is being
exchanged.
WHY IS EFFECTIVE FEEDBACK
IMPORTANT?
3. Total communication: exists when
the exact information the sender
intends to convey is understood
completely by the receiver.
4. Individuals interpret messages
using their perceptions, including
their values, needs, feelings, and
experiences.
WHY IS EFFECTIVE FEEDBACK
IMPORTANT?
The object of
feedback is to
report to the
sender what the
receiver sees,
hears, and feels
toward the
transmission.
HOW CAN COMMUNICATION BE
IMPROVED?
Interference: is
anything that is
or could be a
blockage in the
communication
process.
HOW CAN COMMUNICATION BE
IMPROVED?
Interference may come from sources
outside the receiver (noise in the
classroom), or it may come from the
receiver (not paying attention or doing
another activity).
HOW CAN COMMUNICATION BE
IMPROVED?
 There are three major ways to improve
communication.
1. Improve perception: put yourself in the other
person’s position and assume his or her emotions
and separate the facts from opinions.
2. Improve the physical process of communication
by providing feedback, improving, listening and
speaking skills, and simplifying language.
3. Improve relationships by building trust and
confidence.
WHAT ARE EXAMPLES OF NONVERBAL
CUES IN COMMUNICATION?
 Nonverbal communication: is exchanging
information without the use of words.
WHAT ARE EXAMPLES OF NONVERBAL
CUES IN COMMUNICATION?
Nonverbal cues:
are the signals we
use to tell others
about our emotional
state, our attitudes,
and information
about ourselves.
WHAT ARE EXAMPLES OF NONVERBAL
CUES IN COMMUNICATION?
 There are four
major forms of
nonverbal cues.
a. Sign language
includes forms of
communication that take
the place of spoken
words (head
movements, shoulder
shrugs, etc.).
WHAT ARE EXAMPLES OF NONVERBAL
CUES IN COMMUNICATION?
 There are four major forms of
nonverbal cues. (continued)
b. Action language: includes action or body
movements that transmit a specific meaning.
c. Paralanguage: is vocal sounds that influence
the expression of spoken words.
d. Object language: includes physical items
that convey messages.
WHAT ARE EXAMPLES OF NONVERBAL
CUES IN COMMUNICATION?
 There are six commonly used
nonverbal cues:
 eye contact
 facial expressions
 distance
 tone of voice
 appearance
 body movements.
REVIEW/SUMMARY
Which skills will enhance your
communication abilities?
Identify the steps to becoming an
effective speaker.
Compare and contrast skimming,
scanning, and summarizing.
Identify the five levels of
communication.
REVIEW/SUMMARY
What questions should you ask
yourself when planning your
writing?
What are the five “w’s”?
List and explain the five levels of
feedback.
List the three major ways to
improve communication.
What are non-verbal cues?