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Introduction to… COMMUNICATION What is Communication? What is Communication? The process of sending and receiving messages. Types of Communication Types of Communication Verbal: Communication through writing and speaking. Types of Communication Nonverbal: the impact of gestures, gaze, expressions, and other symbols capable of substituting for words & conveying information. Types of Communication Verbal: Communication through writing and speaking. Nonverbal: the impact of gestures, gaze, expressions, and other symbols capable of substituting for words and conveying information. Channels Channels The medium used to convey information from a sender (or transmitter) to a receiver. Parts of Communication (Consists of 5 parts) Parts of Communication (Consists of 5 parts) Sender: Transmits the message Parts of Communication (Consists of 5 parts) Sender: Transmits the message Message: Verbal and/or Nonverbal Parts of Communication (Consists of 5 parts) Sender: Transmits the message Message: Verbal and/or Nonverbal Receiver: Person who intercepts and decodes the message sent. Parts of Communication (Consists of 5 parts) Sender: Transmits the message Message: Verbal and/or Nonverbal Receiver: Person who intercepts and decodes the message sent. Feedback: Includes reaction/response that receiver gives to message sent. Parts of Communication (Consists of 5 parts) Sender: Transmits the message Message: Verbal and/or Nonverbal Receiver: Person who intercepts and decodes the message sent. Feedback: Includes reaction/response that receiver gives to message sent. Interference: Anything that gets in the way of the above components communication. The Communication Process Sender: Transmits message. Receiver: Message: Verbal and nonverbal Feedback: Verbal and Nonverbal Response to Senders Message intercepts and interprets message and transmits Feedback Communication Model Message Feedback Receiver Interference Sender Receiver Feedback Sender Message Three types of Interference Three types of Interference Physical Noise: exterior/environmental sounds that distract. Three types of Interference Psychological Noise: thoughts or feelings that distract. Three types of Interference Semantic Noise: caused by negative feelings toward the speaker or the subject Three types of Interference Physical Noise: exterior/environmental sounds that distract Psychological Noise: thoughts or feelings that distract Semantic Noise: caused by negative feelings toward the speaker or the subject Two Types of Settings in Communication Two Types of Settings in Communication 1. Informal Settings: where most of your communication occurs; casual, unstructured situations Two Types of Settings in Communication 1. Informal Settings: where most of your communication occurs; casual, unstructured situations Examples: Two Types of Settings in Communication 1. Informal Settings: where most of your communication occurs; casual, unstructured situations Examples: - Talking with family and friends Two Types of Settings in Communication 1. Informal Settings: where most of your communication occurs; casual, unstructured situations Examples: - Talking with family and friends - Giving instructions Two Types of Settings in Communication 1. Informal Settings: where most of your communication occurs; casual, unstructured situations Examples: - Talking with family and friends - Giving instructions - Asking directions Two Types of Settings in Communication 1. Informal Settings: where most of your communication occurs; casual, unstructured situations Examples: - Talking with family and friends - Giving instructions - Asking directions - Giving and receiving information in class Two Types of Settings in Communication 1. Informal Settings: where most of your communication occurs; casual, unstructured situations Examples: - Talking with family and friends - Giving instructions - Asking directions - Giving and receiving information in class - Introducing people, etc. Two Types of Settings in Communication 2. Formal Settings- situations you can prepare for ahead of time, sometimes allow you to affect the ideas and feelings of people in a variety of settings. Two Types of Settings in Communication 2. Formal Settings- situations you can prepare for ahead of time, sometimes allow you to affect the ideas and feelings of people in a variety of settings. Examples: Two Types of Settings in Communication 2. Formal Settings- situations you can prepare for ahead of time, sometimes allow you to affect the ideas and feelings of people in a variety of settings. Examples: - Public Speaking Two Types of Settings in Communication 2. Formal Settings- situations you can prepare for ahead of time, sometimes allow you to affect the ideas and feelings of people in a variety of settings. Examples: - Public Speaking - Interviews Two Types of Settings in Communication 2. Formal Settings- situations you can prepare for ahead of time, sometimes allow you to affect the ideas and feelings of people in a variety of settings. Examples: - Public Speaking - Interviews - Banquets Two Types of Settings in Communication 2. Formal Settings- situations you can prepare for ahead of time, sometimes allow you to affect the ideas and feelings of people in a variety of settings. Examples: - Public Speaking - Interviews - Banquets - Church Two Types of Settings in Communication 1. Informal Settings: where most of your communication occurs; casual, unstructured situations 2. Formal Settings- situations you can prepare for ahead of time, sometimes allow you to affect the ideas and feelings of people in a variety of settings. 4 Levels of Communication 1. Intrapersonal Communication: Talking to yourself. 4 Levels of Communication 1. Intrapersonal Communication: Talking to yourself. 2. Interpersonal Communication: one to one communication, small group. 4 Levels of Communication 1. Intrapersonal Communication: Talking to yourself. 2. Interpersonal Communication: one to one communication, small group. 3. Person to Person/Group Communication: Public Speaking. 4 Levels of Communication 1. Intrapersonal Communication: Talking to yourself. 2. Interpersonal Communication: one to one communication, small group. 3. Person to Person/Group Communication: Public Speaking. 4. Mass Media: Usually uses technology to communicate to masses of people. (i.e. broadcasting, newspaper, internet, etc.) Good speakers should… Make eye contact Good speakers should… Make eye contact Stand tall and sure Good speakers should… Make eye contact Stand tall and sure Speak clearly, use language well Good speakers should… Make eye contact Stand tall and sure Speak clearly, use language well Adapt to their audience Good speakers should… Make eye contact Stand tall and sure Speak clearly, use language well Adapt to their audience Tone of voice is keeping with your message Good speakers should… Make eye contact Stand tall and sure Speak clearly, use language well Adapt to their audience Tone of voice is keeping with your message Use nonverbal to emphasize and enhance Good speakers should… Make eye contact Stand tall and sure Speak clearly, use language well Adapt to their audience Tone of voice is keeping with your message Use nonverbal to emphasize and enhance Be organized Good speakers should… Make eye contact Stand tall and sure Speak clearly, use language well Adapt to their audience Tone of voice is keeping with your message Use nonverbal to emphasize and enhance Be organized KNOW what you’re talking about Good speakers should… Make eye contact Stand tall and sure Speak clearly, use language well Adapt to their audience Tone of voice is keeping with your message Use nonverbal to emphasize and enhance Be organized KNOW what you’re talking about Listen carefully