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Communicating Effectively in the Kommunication Karnival Communication defined • Communication is the ability to share information with people and to understand what information and feelings are being conveyed by others. The Kommunication Karnival • Verbally or vocally including the tone and pitch • Gestures • Facial Expressions • Eye Contact • Signs • Listening Communication Carnival Sender Context Context Channel Message Feedback Context Context Receiver The Sender • To be an effective communicator… – Know the subject – Know your audience The Message • Written, oral, and nonverbal communication can be affected by.. – The sender’s tone of voice – How the message is organized – What is said and what is left out – Personal feelings and intellect The Channel • Messages are conveyed through channels.. – Verbally through face to face meetings – Telephone/videoconferencing – Written- letters, emails, memos and reports The Receiver Enters into the communication process with ideas and feelings that will influence their understanding of your message and their response The Feedback • Comes in the form of verbal and nonverbal communication. • Can come in the form of “Stories at Work” The Context • The context is all around, it is the situation in which your message is delivered. – Surrounding environment – Culture Breaking Down Kommunication Barriers at all the Stages • The Message- If it is to lengthy, disorganized or error ridden you can expect misunderstanding or misinterpretation -Take time to make your message clear and concise.. -Use the KISS principle Breaking Down the Barriers continued.. • Use of poor verbal and body language can confuse the message. -Understand the words you are using.. In other words don’t use words in the wrong context. - Body Language should match your words! Barriers in Context • Occur when too much is offered too fast • Sometimes less means more.. Be mindful of the other persons demands and what is going on around them Making the Kommunication Karnival go more smoothly • We all communicate differently – Understand your own communication style – Understand the style of those with whom you work or will be communicating Self-Assessment Exercise • Complete all 24 questions on the questionnaire • Review and discuss answers • The communication process and working at ever level to keep it clear • Your audience • Your own communication style • The communication style of others • That communication is more than just talking it’s getting your point across exactly how you want it to be understood
