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Communication
余佩玲
王靖雯
鍾佩君
施怡如
詹宜華
outline
Nonverbal
feedback
Male & female
communication
Effective
communication
bogus
feedback
male and female


To become effective school administr-ators,she
believes,men would be well advised to watch
how women speak and listen and try to make
those styles their own rather than pushing
women to modify their language to mimic
men.(Charol Shakeshaft,1986)
My reason to choose this sentence.
male and female
What communication styles of female use in
school is easier to accept than male ?
 Please give some example.

情境模擬：
1. 假設你的身分是女老師，要說服所有的男性
主任同意你的想法，你覺得簡單還是困難？
為什麼？
2. 同樣的情境，若要說服所有的女性主任，你
會覺得比較簡單嗎？為什麼？
male and female


The bad communication around us.
What is the difference in communication between
male and female?
The difference in communication
between male and female.
（引述自黃兆永之報告：性別與溝通—兩性差異與溝通）
male and female
(男女大不同：職場輕鬆溝通 ，約翰．葛瑞博士，2005)
My opinion about the sentence
 Why is the communication
style of female better than
male? Do you agree with it?
Why?


中庸之道溝通法：
壞話好說、狠話柔說 、大話小說 、重話輕說 、
急話緩說、長話短說 、虛話實說 、廢話少說
outline
Nonverbal
feedback
Male & female
communication
Effective
communication
bogus
feedback
Albert Mehrabian said:
93% nonverbal communication

Facial expression

Vocal Inflection

The body language
How do you feel?
Space & distance
--
1.3m
verbal communication is important
BUT
Nonverbal communication
is MORE important
outline
Nonverbal
feedback
Male & female
communication
Effective
communication
bogus
feedback
What’s Feedback ?


Feedback is a response from a person who has
received a message.
“Feedback can be defined as the tool that projects
and presents the information which highlights if there
are any gaps between the intentions and the actions
with in the individual”, Prof.M.S.Rao.
Thinking?
“Feedback is
the breakfast of champions.”
Ken Blanchard
原來暑假作業可以這樣做…Q
Tips while receiving 〝Feedback〞:
•
•
1.
2.
3.
4.
Case1
Case2
•
•
Case3
Case4~Q
Listen carefully to the person providing
feedback.
Learn to paraphrase the contents of the
feedback, analyze, absorb and accept.
Accept gracefully and project positive body
animation and positive facial animation.
Thank the person for taking the time to
provide constructive feedback.


Remember one thing that no man is free
from weaknesses in this world.
Never be too quick to judge.
The point

Feedback increases the accuracy and
clarity of communication.
outline
Nonverbal
feedback
Male & female
communication
Effective
communication
bogus
feedback
Bogus feedback is common.
(Downs,1977)
Question:
(1) What happened to the office?
(2) How is the communication in the office?
(3) Give an example about the problem in
your experience.

Positive VS Negative:

Positive is accepted;negative is barriers.

In accepted situation:negative feedback

Accept positive fast than negative.
Why?




Gender..
Situation..
……
無聲的哀嚎
Culture difference
Western
Universalism
Individualism
Standardize
Formal
Transparency
Emotion
open
Eastern
Particularism
Communitalism
It depends!
(relationship)
Emotion
controlled
The skills of negative feedback
Stand in one’s shoes; remove defense mechanism
Considered:
situation、atmosphere、honesty、cooperation
 Use 3K sandwich
Kiss + Kick + Kiss
 Jerald Jellison
<overcoming resistance>
(1)honest complimentary
(2)relationship confirmed
(3)no more past
(4)rational expectation

from王榮春（政治大學心理學博士，104研發中心協理）
The effective feedback skills




Helpful to recipient
Should be specific and recent
Should be directed toward behavior that the
person could change
Should be timely
(Anderson,1976;Harris,1993)


Focus on ‘’things’’, not person.
Clear, exact, understanding
outline
Nonverbal
feedback
Male & female
communication
Effective
communication
bogus
feedback
Communicate ?


United States Masters Carnegie Training, said: "A
person's success, 15% depend on professional skills,
85% depends on the ability to communicate.“
Do you agree it ? Do you have experiences to share
with us?
Good Communication?


Communication = Water
Because communication plays such a central role in
schools, the key issue is not whether administrators,
teachers, and students engage in communication but
whether they communicate effectively(Hoy, W. K. &
Miskel, C. G. ,2008 ).
why should we communicate effectively?

1.
2.
3.
Effective communication will help you to：
express yourself better
allow you to let other people express themselves
help you to change your environment toward your
own thoughts and beliefs
What can we do?
sender
receiver
Organize and clarify ideas in your
mind before you attempt to
communicate them.
82% of people prefer to talk to great
listeners, not great speakers
(WD Favour, 2008).
Take stock of who your audience is.
Listen at least two times more than
you talk.
Verbal & nonverbal channels of
communication.
Use facial expressions consciously
More supportive of the media.
Give feedback
Get the point.
Remove distractions
The credibility.
Be patient
Think think see

小男是國小主任，小女是六年級的導師長，校務
會議時，小女提出學校應該以快樂學習而不是升
學導向，小男則認為小女的想法將使得學校招生
困難，雙方意見不合戰況
越演越烈，小男並在會議
上直接指著小女說她不是
如果你是小男/小女?

Do you have other skills to get good communication?

Do you have experiences to share with us?