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Communication Skills Basics Interpersonal Communication One to One Hi! Pizza Hut! Subway! Hey! Where should we go for lunch? $$ Group Blah blah blah blah. Blah blah Blah blah blah blah blah blah blah blah! Public Mass Adapting to your audience Individual Characteristics • Personality • Interests • Aspirations Sociological Characteristics • Affiliations • Education • Occupations Cultural Characteristics • Age • Religion • Nationality • Ethnic background Play the right role – consider your audience to ensure your message gets through in an effective manner. Verbal Language VERBAL • Standard • Dialect • Slang / Text speak • Formal/ Informal JARGON – Football: punt, post, blitz Volleyball: libero, kill, ace APPROPRIATE – INAPPROPRIATE – When speaking to When speaking people in that group outside the particular group that uses it SLANG/TEXT SPEAK – APPRORIATE – Newly coined words When speaking in or old words used in informal situations new ways INAPPROPRIATE – When speaking for formal occasions DIALECT – Pronunciation (hog, hawg; bag, baeg) Grammar (you all, y’all) Word Choice (I’m kidding, jokes) INAPPROPRIATE – When speaking for formal occasions • Connotations • Denotations APPROPRIATE – When speaking with others that use that dialect VOICE • Pronunciation • Inflection • Articulation • Emphasis • Pitch • Volume • Monotone • Rate How many different meanings does the word _(oh, no, dude)_____ have depending on voice? Nonverbal Language Body Language Verbal and Nonverbal - Facial Expressions - Paralanguage - Eye Contact - Gestures - Posture - Movement - Proxemics By changing and controlling your nonverbal language you can dramatically change the meaning of the verbal message. All communication begin with you, the “onion”, that consists of many layers. “You define yourself and through your actions you will yourself to fit that definition” Everything you choose to do – and say – and the way that you do it sends messages to others of who you are, what you believe, and what you are comfortable with. Communication, in any form, speaks to others! Intrapersonal Communication Why do I have to How do do II want do this? What learn this?for lunch? I wonder if mom will What should Wow! I do? let me go home sick? Inside my onion Decision Making Process Identify the purpose / problem Gather information Identify the principles / guidelines Brainstorm possible choices Evaluate each consequence Determine the best alternative Put the decision into action Evaluate the outcome The more you step out of your comfort zone the bigger it will become. You are always communicating details of yourself! Put it all together and it’s complicated! Time for a speech! My body my scrapbook Everyone has scars! Pick one to tell a story about. No scars of worth? Think of: Injuries Adventures Accidents Scary times SPEECH EVALUATION NAME GRADE Directions: Use the following criteria to assign numbers for each of the parts of the speech: 4=superior, 3=above average, 2=average, 1=below average GRADING RUBRIC QUALITY OF INFORMATION 4---high interest, fresh, significant, substantial 3---mostly new and significant; good depth in general 2---some significant and new information; some may be commonplace 1---cliche, trite, limited depth ORGANIZATION 4---creative and interesting beginning, logically organized body, clear conclusion 3---attention getter, easily followed body, distinct ending 2---weak beginning or ending; body at times may be hard to follow or may wander 1---weak beginning and ending; difficult to follow DELIVERY (eye contact) 4---audience-wide and sustained 3---may miss parts of audience, but strong throughout 2---reliance on notes interrupts contact; speaker sometimes avoids audience 1---avoids eye contact for the most part; fleetingly looks up (desire to be understood) 4---assertive and energetic 3---confident; good presence 2---poised, but may lack some enthusiasm or confidence 1---little enthusiasm and confidence; may seem unconcerned with communicating (body language/language) 4---poised, self-assured/grammatical and fluent 3---good posture and poise/standard usage predominant; flow may break at times 2---exhibits nervousness at times/ non-standard English may pose some problems and catch phrases disrupt the flow of the speech or are annoying 1---nervous or disinterested/non-standard English predominates and/or catch phrases are a serious problem.
