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Ithaca College LeaderShip Program Program Outline Session 1: Welcome, Program Introduction & Ice Breaker, Mary Tomaselli, Director of Employee and Organizational Development, Ithaca College “Self Awareness and Communication Skills for Leaders” Developing self-awareness and team related skills that are important to personal learning and improving personal effectiveness; personal empowerment- taking responsibility for learning; exploring participants’ understanding of leadership; introduction of Leadership Wheel. Session 2: “Focus on Self-Awareness” MBTI®(Myers-Briggs Type Indicator), Tie MBTI® to Leadership Wheel, Model for self-directed leadership development, Why leaders de-rail, Develop personal learning plans, Introduce coaching and the role of coaching. Session 3: “Coaching” Coaching Skills; Powerful Coaching Questions; Listening Wholeheartedly; Turning Complaints into Requests; Provide positive reinforcement and constructive feedback; Understand why feedback is critical to development; Explain the Difference between a Mentor and a Coach; Mentoring. Session 4: “Hoffman Challenge Course” – Outdoor Activity Hoffman Challenge Course, Cornell Outdoor Education, Pleasant Mountain, NY. Session 5: “Communication Skills for Leaders” Interactive session presenting specific skills for reading other people quickly and accurately by recognizing and understanding verbal and non-verbal behavior. A model of interpersonal communication, characteristics of effective communicators, listening with both eyes and ears, reading gestures accurately, communicating a message congruently, building rapport, influencing other people and gaining commitment from others will be addressed. Session 6: “Conflict: From Crisis to Opportunity” Conflict is no stranger to the workplace, but why is it sometimes so difficult to resolve? This workshop will begin by helping people consider the answer to this question. With a better understanding of conflict dynamics, participants will have a chance to practice the skills that address these difficulties and consider the application of these skills given their roles and responsibilities. Session 7: “Emotional Intelligence & Leadership Development” In an interactive workshop, participants will explore dimensions of emotional intelligence, leadership qualities that can be developed individually and strengthened. Unlike I.Q., personal and social competencies are not hard-wired and can be learned. Participants will learn that leaders are made not born. The workshop will cover personal characteristics that lead to either success or failure. Session 8: “Team Building” (2-day session) Learn why teams work and don’t work. Learn how to develop teams and address: Conflict, Vision and Values, Feedback, Problem solving Learn process design and how to use it in developing teams Session 9: “Exploring Workplace Issues through Theatre and Dialogue” This interactive workshop uses live theatre and audience participation to depict, analyze, and strategize solutions to problematic workplace situations. Participants work through their own reactions, perspectives, and biases to gain a greater appreciation of the underlying motivations and subtleties of misunderstanding that can escalate into intensified conflict. Participants leave with a visceral understanding of the dynamics and impact of interactions, and with strategies and skills for managing and preventing such problems. Participants will: experience the medium of live, interactive theatre performed by professional actors, using theatrical material that is carefully crafted to depict the complexity of workplace interactions. interact with realistic and credible characters that encourage participants to experience empathy for and identification with all of the characters in a problematic interaction. experience vivid engagement with frank and fruitful dialogue on issues that are often hard to discuss, enabling participants to problem-solve and develop skills in a training environment that is powerful, effective, and non-threatening. Session 10: “Legal Environment in Higher Education” The fastest growing area of litigation in the country is within higher education. Why is that? This workshop will explore both fundamental legal principles and the many developing legal concerns that are challenging us as we work and interact on our campus Session 11: “Personal Mastery II” As a leader, how does one stay sharp – honed? “Sharpening the Saw” -- the importance of a leader to reflect, energize, maintain balance and reduce stress. Feedback is crucial to development. Participants will engage in an activity involving the giving and receiving of feedback. Session 12: “Humor in the Workplace” – Breakfast with Peggy Williams, Ithaca College President Session 13: “Leading and Managing Change” Effectively deal with pressure and ambiguity, how to be open to change and new information, adapt behavior and work methods in response to new information, deal with changing conditions or unexpected obstacles. Session 14: Wrap Up, Celebration! Book Reports; Lessons Learned; Feedback -- likes, dislikes; Certificates; Lunch