Download charlotte gorley - Triangle Resources, Inc., Victoria, BC

CHARLOTTE GORLEY
584 Tory Place, Victoria, BC V9C 3S3
250-474-4289
[email protected]
PROFILE, Charlotte Gorley
A specialist in logistical operations and project assessment and management, with a reputation for
delivering results calmly and competently
Recognized by peers and colleagues as a team player with proven leadership and collaboration skills
Contributes as much by facilitating the success of others as by direct means
Trained and experienced in multi-disciplinary roles requiring leadership, facilitation, conflict resolution, team
development and change management
Client-focused with a track record for exceeding expectations in the workplace and going beyond the call of
duty to achieve team and organizational goals
Committed to the ongoing growth and development of people and organizations through applied learning
and experience using common-sense and logistical approaches
PROFESSIONAL ACCOMPLISHMENTS
Facilitation, Coaching and Consultation
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Developed strategies to diffuse and decrease interdepartmental tension and conflict caused by
operational restraints and assumptions between working groups by employing collaborative ‘outreach’
sessions
Improved productivity by conducting assessment and team building workshops for employee groups in
private and public sectors and university students
Instructed adult learners with a diverse mix of learning styles and abilities, including tutoring students
with disabilities
Increased clients’ effectiveness by coaching in areas of teambuilding, decision-making, problem-solving
and communication strategies for corporate and public sector leaders
Human Resource Management & Leadership
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Maximized professional development resources in a post secondary institution by designing and
implementing an institution-wide cost-saving process. Assessed big picture needs and evaluated the
benefits of internal and external delivery, minimizing duplication and by taking advantage of group
learning opportunities
Increased productivity by designing and launching an employee orientation program which became the
foundation for a university-wide program
Designed, implemented and managed a process which enables core faculty to recruit associate faculty
utilizing standardized documentation and matching based on seasonal and departmental requirements
and faculty credentials
Spearheaded feasibility study o f a telecomrmuting program, a flexible work schedule program, and onsite daycare involving extensive research with educational and corporate organizations, including
developing the framework for gathering information, criteria for prioritizing the findings and
recommendations
Created and revised advancement criteria and participated in interview and presentation sessions with
applicants to evaluate readiness and suitability for advancement and make recommendations for action
plans for development
As team leader, identified and developed emerging talent, recruitment and selection, orientation,
performance management and career development
Identified key leadership competencies for a succession planning strategy for a university including
facilitating terms of reference (with a task force), communications, researching internal leadership
development programs and competency frameworks at post secondary institutions, private sector
organizations, and governments
Operational Management
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Identified opportunities for a post secondary institution by conducting a climate survey and providing
analysis and advising key decision makers on planning strategic initiatives
Developed strategic operational plans, improvement initiatives and administrative policies and
procedures in a post secondary institution
Managed departmental professional development opportunities for 50+ employees, including appointing
facilitators, managing events and integrating the learning into the workplace
Increased efficiency and integrity by managing a process to receive and track theses and materials at
both the program and university levels, including facilitating the review process, liaising with the national
theses depository to ensure adherence to legal and quality standards, and conducted teleconferenced
training sessions for faculty prior of revised process
Played an instrumental role in a MA program customized for public safety workers (police, fire,
emergency services) including developing marketing strategies and fostering interdisciplinary partnering
resulting in a successful on-campus residency
Created and managed a revenue-generating university-based business centre for internal and external
clients, students and guests, including managing financial records and HR management
Increased enrollment and revenues for a post-secondary institution by designing and creating a 64page marketing brochure for distribution in over 5,000 homes in three communities
Garnered increased publicity for a college campus, with minimum disruption to classes by
coordinating the move of a college satellite campus move including grand opening activities, publicity,
volunteer management, communications and logistics
Played an instrumental role in delivering a customized leadership program for a provincial nurses’
association, including liaising with the board, production of program materials and assessment tools and
interpretation of outcomes, and program debrief with faculty
Established and implemented a process for managing MBA distance exams resulting in reciprocity of
exam invigilation
Conducted a climate survey to focus management effort, improve effectiveness and measure
productivity as a result of actions based on the survey results, analysis and recommendations
Project Management
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Coordinated a global symposium for health care leaders including managing events, accommodation
and transportation and program. Assisted in identifying and documenting themes, outcomes, strategies
and recommendations. As a result, additional contracts and more mutually beneficial relationships were
formed with health care organizations across Canada.
Realized human and financial cost-savings, and improved image for new employees and contractors by
playing key role in the creation and roll-out of the electronic ‘CAMP’ (Corporate Account and
Maintenance Process), a single point of entry for multiple database
Co-founded and led a corporate dragon boat team, including securing funding, recruiting partners,
management and motivation of the team
EDUCATION AND DEVELOPMENT
Royal Roads University, Executive Coaching Certificate, C.E.C. (2003)
Justice Institute of BC, Conflict Resolution (250 hours)
Myers-Briggs, Currently Qualified Assessor, Psychometrics, 2004
University of Victoria, Project Management (2000)
Royal Roads University, Master of Arts in Leadership (2007)
Vancouver Community College, Provincial Instructor Diploma courses (1991 – 1994)
Web Page Design, Level I and II (2006)
CAREER SUMMARY
Certified Executive Coach
Triangle Resources Inc. - Current
Supporting individuals and businesses to achieve results in personal and business contexts. Provide a
confidential and objective ‘space and time’ for exploration, developing action plans and debriefing.
Challenge thinking, problem-solving and risk-taking by focusing on the right strategic moves for the client
and the situation. Provide constructive feedback and develop leadership qualities.
Consultant
Triangle Resources Inc. – Current
Provide consulting services including development and implementation of organizational climate surveys,
individual and team assessment tools, teambuilding and conflict resolution workshops, and third-party exit
interviews.
Project Coordinator
Royal Roads University 1998 – 2006
Contributed to four departments – Information Services and Resources, Office of University Effectiveness,
Human Resources and the School of Business Studies. Responsibility for efficient operation of university
departments including customized leadership programs, and direct supervision for a team of administrative
professionals. Responsible for capitalizing on business opportunities including developing business
proposals, operational plans, improvement initiatives and policies and procedures.
Owner / Operator
Just For You Gift Baskets 1989 – 1993
Owned and operated a business in gift and incentive items including marketing, financial management,
materials management, creative design and sales.
Adult Education Instructor / Senior Coordinator
Northwest Community College 1983 – 1998
Responsible for managing student records, admission, campus financial functions and records
management. Coordinated continuing education programs, instructed computer courses for adult learners,
and tutored students with disabilities. Worked at two satellite campuses of a nine-campus college.
VOLUNTEER ACTIVITIES & INITIATIVES
Planning team volunteer for International Organizational Development Association conference for
international network dedicated to supporting and strengthening OD principles through research, academic
OD programs, mentoring and coaching, sharing of knowledge, and cultural interchange.
Member, Canadian Society for Training and Development, dedicated to workplace learning and human
resources development.
Alumni Coach, Executive Coaching program, Royal Roads University. Coaching coaches-in-training and
participating on evaluation panels to assess applicants for certification.
Secretary, and Webmaster, Juan de Fuca Squadron, Canadian Power Squadron, whose aim is to increase
boating safety and enjoyment, providing instruction in seamanship and navigation, both power and sail.