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COMMUNICATION IN THE WORKPLACE { Cristina Guevara Evelyn Gonzalez Workplace communication is vital to an organization’s ability to be productive and operate smoothly. Workplace communication improves workplace productivity Workplace communication increases employee job satisfaction Workplace communication also has a positive effect on absenteeism and turnover rates IMPORTANT ADVANTAGES It is common for two people not to understand each other. Often, we hold certain misconceptions, such as… “If I say it, the other person will understand.” “The more communication, the better!” “Any problem can be solved if we communicate with each other.” “Communication is an ability – some have it, some don’t.” COMMON MISCONCEPTIONS Common elements of negative communication include rumors, misinformation, misinterpretation, incomplete information, and employee slander. Communication in the workplace gone wrong: https://www.youtube.com/watch?v=ofnVyIUK vrY NEGATIVE EFFECTS Communication styles are based on your experiences that over time develop It is a continuous cycle. Your experiences affect your thoughts. An awareness of your personal style is critical. It is key for you to establish personal responsibility and accountability to improve behavior. PAST EXPERIENCES AFFECT COMMUNICATION Too often in conversations, we talk but not listen. We are often distracted, half listening and half thinking about something, or formulating an answer too soon. Listening is about the other, not you. Refrain from forming your response before the other person is done speaking Clarify and ask pointed questions Paraphrase: restate in your own words, what the person says, feels, and means LISTENING & RESPONDING Looking and acting like a good listener can be mastered by following some non-verbal communication cues. Turn your body and tilt your face toward the speaker. Eye contact React by nodding your head When the speaker sees a receptive audience, they are motivated. LOOK AND ACT THE PART Interpersonal communication requires at least two people, but the most important place to begin is with you. Personality – understand your unique traits Values – beliefs in which you invest Habits – automatic and repeated behaviors Needs – condition or situation in which something is required Emotions – acknowledge your own feelings SELF AWARENESS AT WORK Emotions impact our communication styles and set obstacles for effective communication. Some of these include: Vulnerability – afraid of exposure Protecting – afraid of hurting others Expectations – social, professional, or cultural “rules” Fear – fear being rejected EMOTIONAL OBSTACLES It is important to learn how to manage these emotions to avoid conflict. Some tips: Keep calm by breathing slowly and deeply Concentrate on what you need to move forward Make sure you understand the other person’s feelings Acknowledge and apologize for any mistakes you may have made MANAGING CONFLICT Utilize “I” statements to communicate your feelings, and what you have personally seen, heard, need or expect. Accept responsibility for your emotions Examples. You make me so mad when you don’t complete your work on time. How would you change this into an “I” statement? I feel angry when….. EXPRESSING YOURSELF The ability to effectively communicate with others is one of the most powerful tools for personal and/or professional success. Most people are challenged by the many dayto-day interactions with co-workers, family, and friends. Emotion, communication and conflict are present in all human interactions and affects each of us in different ways. 80% of problems in the workplace are communication related SUMMING IT UP…