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ROLEX – the Symbol of Personal Achievment Varför är segmentering så viktig! Utvärdering av segmenteringsmetod Vad är en effektiv segmentering? Förstå fyra strategier för differentiering Framgångsrik positionering … och repositionering Evaluate the alternative bases that Rolex might use to segment its market. Which base would you recommend and why? • There are a variety of bases available for segmenting consumer markets including profile, behavioural and psychographic. . In consumer markets, behavioural variables such as benefits sought and purchase behaviour are particularly powerful bases for segmentation. Utseende och könsaspekt, 25+, runt handen, medelklassen unna sig. Geografiska marknader, fokus på Asien, status, kvinnor, unisex. Behåll din klassiska … serienummer, än mer exklusiv, historia för de äldre. • The five criteria for successful segmentation: effective, measurable, accessible, actionable and profitable Indelning av marknadens köpare som bygger på var de är bosatta Indelning av marknadens köpare som bygger på variabler såsom ålder, kön, yrke, civilstånd, utbildning, och inkomst. Indelning av marknadens köpare som bygger på deras beteende ifråga om köpvanor, betalningspreferenser och lojalitet Indelning av marknadens köpare som bygger på deras livsstilar och intressen och på hur de tänker och resonerar 2017-05-24 LiU/IEI/FEK Mehran Noghabai 2017-05-24 LiU/IEI/FEK Mehran Noghabai Evaluate the current market targeting strategy being used by Rolex. Is it appropriate? • • • The four generic target marketing strategies: undifferentiated marketing, differentiated marketing, focused marketing and customized marketing. Differentiering genom tydlig prisdifferentiering (postionering I prisklasser) En bestämd volym, dvs del av efterfrågan. Betoning på det manliga. Exklusiv distribution. Vem som helst har inte rätt at sälja. Rolex uses a differentiated market strategy. This is where specific marketing mixes can be developed to appeal to all or some segments identified. A differentiated target marketing strategy exploits the differences between marketing segments by designing a specific marketing mix for each segment. In the case of Rolex this strategy is very appropriate given the strong position of the Rolex brand and their effective segmentation base. • Val av målgrupp ett resultat av vilka positioner som är möjliga att inta • • • Kräver en grundlig marknadsanalys Kräver en ny SWOT-analys Kräver en ny konkurrensanalys Att lyfta fram unika egenskaper hos produkten (i målgruppens ögon) • • • • • • + Vi var först (lyfta fram sin historia) Vi har det senaste (visa att man följer modet eller den tekniska framkanten) Vi är ledande (vi sätter trender) Vi är störst (luta sig mot marknadsandelar) Bäst i test, Årets populärast resmål Vi utsågs till årets … (lyfta fram utmärkelser eller certifikat) Story telling och upplevelser (We make history) ; ICA-reklam 2017-05-24 LiU/IEI/FEK Mehran Noghabai Discuss the key factors contributing to the success of Rolex’s positioning strategy • Positioning can be defined as the act of designing the company’s offering so that it occupies a meaningful and distinct position in the target customer’s mind. • There are four keys to successful positioning; (1) Clarity: the idea must be perfectly clear, both in terms of target market and differential advantage. Complicated positioning statements are unlikely to be remembered. Rolex has been clearly associated with quality, prestige and a sense of achievement, lyx. Tydligt namn, satsa på världsettor, tävlingar. Huvudsponsor i Wimbledon. (2) Consistency: Rolex message has been consistent for 100 years demonstrated through the use of testimonials from notable achievers and awards for the quality of their design. (3) Credibility: the selected differential advantage must be credible in the minds of target customers. Rolex has been successful in creating credibility in the eyes of the customer. This can be seen by the value attached to the Rolex brand. (4) Competitiveness: the chosen differential advantage must possess a competitive edge. It should offer something of value to the customer that the competition is failing to supply. Rolex originally recognised the gap in the market to develop wristwatches when at the time most other watchmakers were designing pocket watches. Quality design and branding have created competitive advantage since for Rolex. Jämför med Ansoffs produkt-marknads-matris 2017-05-24 ICA, Swedbank, Pensionsbolag, Nordnet bank, TV4, Viasat Ändra i namn, förpackning, eller reklambudskap Tilläggstjänster Red Bull, Cola, hälsokost Arnold, Lady GAGA Nya Moderaterna Andra användningsområden än avsett Global aktör, social aktivist … Samma innehåll i ny förpackning? LiU/IEI/FEK Mehran Noghabai 4. ‘Rolex could become a prisoner of their own strategy’. Critically evaluate the advantages and disadvantages of implementing a repositioning strategy for Rolex. • Repositioning involves changing the target markets, the differential advantage or both. The four repositioning strategies include - image repositioning, - product repositioning, - intangible repositioning and - tangible repositioning. • Rolex could engage in intangible repositioning. This involves retaining the product but changing the market segment it is aimed at. The main issue that Rolex has is the ability to attract younger generation of customer. Repositioning is challenging and should be undertaken with great care. • “Var om-positoioneringen nödvändig?” “Går det att leva på gamla meriter?” “Växer vår målgrupp eller dess köpkraft?” “Vad vill vi associeras med?” • The major reason for Rolex to engage in repositioning include; increased market opportunities particularly with the under 30s and secondly, its importance for long term growth. Major potential disadvantages of repositioning Rolex include; alienating the current target market, dilution of the brand value, reduced opportunity in emerging markets where branding is crucial, competitor reaction and strength in younger segment, marketing communication issues. • Prinsar och princessors nya krona/tiara. Perfekt examenspresnt!