Download Noah J. Fulkroad EDUCATION:

Noah J. Fulkroad
community.mis.temple.edu/nfulkroad
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EDUCATION:
717-919-0463 | [email protected]
TEMPLE UNIVERSITY, Fox School of Business, Philadelphia, PA
Bachelor of Business Administration, Anticipated Graduation: May 2018
Major: Management Information Systems
Overall GPA: 2.68
SELECTED COURSES:
Data Centric App Development, Data Analytics, Program Design and Abstraction,
Introduction to Problem Solving and Programming with Python
ACTIVITIES:
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Member, Association for Information Systems, 2015 - Present
Member, Temple University Diamond Marching Band, August 2014 - Present
Member, St. Paul’s Lutheran Church Brass Choir, 2012 - Present
TECHNICAL SKILLS:
Software Development:
Operating Systems:
IT Management Applications:
Other Applications:
EXPERIENCE:
HTML, CSS, PHP, Java, Python,
Windows XP, 7, 8, 8.1, 10; Mac OSX; Android; iOS
BMC Remedy, CA DSM Server, Ghostcast Server,
Microsoft Active Directory
Photoshop CS6, Microsoft Office Suite
Temple University TECH Center, Philadelphia, PA
Help Desk Associate
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Receive phone calls, then create tickets for a call center of 20 representatives.
Resolve issues related to viruses, wireless connectivity, software downloads, etc. in
between phone calls and regularly scheduled appointments
Conduct scheduled appointments for customers with more extensive issues (system
rebuilds, OS refreshes, etc.).
Rectify wireless/wired connectivity issues in all 7 residence halls across campus.
Assist with the interviewing and hiring process for new student workers alongside the
Assistant Director of Computer Services
PHEAA, Harrisburg, PA
Communication Services Seasonal Intern
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October 2014 – Present
June 2014 - August 2015
Imaged PCs using a Ghostcast Server in order to prepare them for deployment amongst
approximately 2,500 employees at the headquarters location.
Executed physical moves and changes for employees across the company.
Installed software on users’ machines remotely using CA DSM Explorer.
Accepted escalated incidents from the Help Desk group, and resolved those issues.