Download Facial expression is the strongest nonverbal

Interpersonal
Nonverbal
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Verbal
Communication
Nonverbal
Communication
• The words we
use
• Actions, vocal
qualities, and
activities that
typically
accompany a
verbal message
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The Nature of Nonverbal
Communication
• Affective
• Ambiguous
• Continuous
• Multi-channeled
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Functions of Nonverbal
Communication
• Substitute
• Complement
Verbal
Communication
• Contradict
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Nonverbal
Communication
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•
•
•
•
•
•
•
Facial expression and eye contact
Kinesics (body motion)
Proxemics and personal space
Artifacts
Touch (haptics)
Paralanguage
Chronemics (time)
Physical characteristics
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When nonverbal
and verbal
contradict, we
tend to accept
the nonverbal
inference.
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Uses of Body Motion
•
•
•
•
•
Emblems
Illustrators
Affect display
Regulators
Adaptors
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Emblems
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• Nonverbal
gestures that take
the place of a
word or phrase
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Illustrators
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Nonverbal gestures that complement
what a speaker is saying
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Affect Displays
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• Facial
expressions and
gestures that
augment the
verbal expression
of feelings
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Regulators
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Facial expressions or gestures that
are used to control or regulate the
flow of a conversation
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Adaptors
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• Body motions
that are used to
relieve tension
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Facial expression is the
strongest nonverbal
communicator
Of the face the eye
communicates more than
any other feature.
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Microsoft Photo
Eye Contact
The majority of
people in the
United States and
other Western
cultures expect
people to look them
in the eye when
communicating.
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Microsoft Photo
Eye Contact
• Japanese direct their
gaze to a position
around the Adam’s
apple.
• Chinese, Indonesians,
and Mexicans lower
their eyes as a sign of
deference.
• Arabs look intently into
others’ eyes showing
keen interest.
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Paralanguage
Vocal communication minus the words
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•
•
•
Pitch
Volume
Rate
Quality
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Microsoft Photo
Touch
• Touching and
being touched are
essential to a
healthy life
• Touch can
communicate
power, empathy,
understanding
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Microsoft Photo
Self-Presentation
• What message do
you wish to send
with your choice
of clothing and
personal
grooming?
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Microsoft Photo
Time
• How do we
manage and react
to others’
management of
time
– duration
– activity
– punctuality
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Polychronic and monochronic
variations of time exist within
cultures. Should we ask
polychronics to conform in the
workplace?
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Proxemics - how we use the
space around us - our environment
• Intimate distance, up to 18”, is appropriate
for private conversations between close
friends.
• Personal distance, from 18”- 4’, is the space
in which casual conversation occurs.
• Social distance, from 4’ – 12’, is where
impersonal business such as job interviews
is conducted.
• Public distance is anything more than 12’
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Personal Space at Work
Microsoft Photo
• Your office
• Your desk
• A table in the
cafeteria that you
sit at regularly
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Color Influences
Communication
Yellow cheers
and
elevates moods
Red excites
and
stimulates
In some
cultures
black suggests
mourning
Blue comforts
and
soothes
In some
cultures
white suggests
purity
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Nonverbal Signals
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Vary from culture to culture
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What does this symbol
mean to you?
• In the United States it is a
symbol for good job
• In Germany the number
one
• In Japan the number five
• In Ghana an insult
• In Malaysia the thumb is
used to point rather than a
finger
-Atlantic Committee for the Olympic Games
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To improve our
communication . . .
We need to monitor our own nonverbal
communication and exercise care in
interpreting that of others.
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