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e-Government Services
Some Perspectives
Randeep Sudan
Global ICT Department
Public Value of IT Frameworks
• Constituent service level
– Financial benefits
– New services
– Greater focus on constituent needs
• Operational efficiency
–
–
–
–
Higher productivity
Faster administrative processes
New revenue streams
Lower inventory costs
• Societal returns
– Positive impact on society
– Increase in consensus
– Economic impacts
Source: Adapted from Gartner’s Public Value of IT approach
Value Measuring Methodology (USA)
Source: Gartner, 2007
Federal EA Performance Reference Model (USA)
Source: Gartner, 2007
WiBe (Germany)
Economic Efficiency Assessment
Source: Gartner, 2007
MAREVA (France)
Source: Gartner, 2007
eGovernment Economics Project (EU)
Source: Gartner, 2007
Demand and Value Assessment (Australia)
Source: Gartner, 2007
ICT Business Case Guide and Tools (Australia)
Source: Gartner, 2007
Is your company investing in any of the Web 2.0
technologies or tools?
(Source: 2007 McKinsey Survey on Internet technologies)
Web services
63
Peer-to-peer networks
28
Collective intelligence
21
Social networks
19
Podcasts
17
Blogs
16
RSS
14
Wikis
13
Mash-up
4
0
10
20
30
40
50
Using or planning to use web services: 80%
60
70
Web services
• Software systems that make it easier for different
systems to communicate with one another automatically
in order to pass information or conduct transactions.
(McKinsey)
• For example, hospitals and drug suppliers might use
Web services to communicate over the Internet and
automatically update each other’s inventory systems.
Mashups
• A mashup is a lightweight tactical integration of
multisourced applications or content into a single
offering.
• A local government may integrate third party maps (such
as those available on Google or Yahoo) with land
registers.
• A bank may provide a tax e-filing and payment service
by meshing its current account service with the e-form
provided by the revenue agency.
Constituent Participation
• Folksonomy is social tagging – a way to obtain user
created metadata via Web sites.
• Citizens can collaboratively and freely tag content
• Service feedback
• Community blogs and wikis can be used to more directly
engage people in proposing and shaping policies and
laws.
• Relevance of such approaches may be further down the
road for developing countries
Some Trends
•
•
•
•
•
The future is mobile
Focus shifting from code to data
Opportunistic applications
Network centric and not device centric applications
Intelligence at the edges
Sonopia
Thank You