Download Presentation Title - IT Support Services

Gartner for Technical Professionals
Ensuring Successful Execution of Your IT Strategy
Onboarding and Service Kickoff
Appalachian State University
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© 2012 Gartner, Inc. and/or its affiliates. All rights reserved. 02/06/12
Contents
• Scope of coverage and topics, Gartner for
Technical Professionals
• Service Features and Deliverables
• Gaining Access
• Education / Training Sessions
• Key contacts
• Account Management Team
Gartner solutions are tailored to support the unique needs of
IT professionals at every level of your organization
Gartner Offering
CIO
Senior IT
Leaders
Gartner for
IT Executives
Focus
Strategy
Value Proposition
Equips CIOs with the role-specific
tools and knowledge they need to
deliver exceptional business results
for their organizations
Provides IT leaders with justin-time, role-specific insight from
Gartner analysts and peers to drive
outstanding results with their critical
initiatives and IT purchases
Gartner for
IT Leaders
Planning
IT Leader's
Extended
Team
Gartner for
IT Leaders —
Workgroup
Provides an IT leader's extended
team with the Gartner resources
they need to maximize the value
they deliver
Technical
Professionals
Gartner for
Technical
Professionals
Provides in-depth technical research
and guidance to help technologists
advance the initiatives/projects that
support execution of the IT strategy
CAMPUS ACCESS
Management
Reference access to Gartner’s Core Research to IT Staff, Faculty & Students
2
Execution
Gartner for Technical Professionals delivers comprehensive insight
across the following areas
Roles
Security & Risk
Management
Key Functions
Security & Risk
Management
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Identity & Privacy
• Identity creation and management
• Identity verification and use
• Privacy
Data Center
Infrastructure &
Operations
Network & Telecom
Business Intelligence &
Information Management
Applications
Topics
Data Management
Collaboration & Content
Management
Application Platform
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Application and data security
Cloud security
Mobile security
Perimeter and infrastructure security
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Computing hardware
Cloud and virtualization
Physical data center
Storage
Mobile device management
Network performance optimization
Real-time and unified communications
WANs and LANs
Wireless and mobility
•
•
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Big data
Business intelligence
Data management
Database management
Collaboration and social initiatives
Communication, email, IM
Content management
SharePoint and portals
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Application overhaul
Applications in the cloud
Mobile applications
Software development
SOA and integration strategies
Gartner for Technical Professionals Topic Coverage
• Application and Database Security • Data Center Consolidation and
Modernization
• Application Integration
• Data Loss Prevention
• Application Development
• Data Management
• Application Platforms, Languages
and Frameworks
• Database Management
• Application Overhaul
• Desktop Virtualization
• Audit and Compliance
• Disaster Recovery
• Big Data
• Host and Endpoint Protection
• Business Continuity Management
• Identity Creation and Management
• Business Intelligence
• Identity Verification and Use
• Business Process Management
• Internal Cloud Computing
• Collaboration
• iPad and Mobile Devices
• Communication
• Mobile Application Development
• Contact Center
• Network Operations and
Performance Management
• Content Management
• Content Security
• Perimeter and Infrastructure
Security
• Data Analytics
• Physical Data Center
• Data Center Computing Hardware
4
• Privacy
• Public Cloud Computing
• Risk Management and Compliance
• Security Monitoring
• Server Virtualization
• SharePoint and Portals
• SOA and Application Architecture
• Social Initiatives
• Software Development Life Cycle
• Storage
• VoIP and Unified Communications
• WANs and Provider Network
Services
• Web Conferencing
• Wireless and Mobility
Gartner for Technical Professionals provides in-depth technical
research to help your teams deliver outstanding results
Benefit
Accelerate project
timelines
Mitigate risk
Development
How
• Get teams up to speed quickly through access to in-depth
research
• Use proven Reference Architecture to develop technology
architecture
• Receive organization-specific guidance through calls with
analysts*
• Leverage industry best practices to avoid costly mistakes
• Avoid vendor lock-in through unbiased recommendations
• Validate and get feedback on project plans through speaking with
analysts*
• Update knowledge and skills through exposure to in-depth
technical research
• Help to acquire deep expertise on a broad range of topics
• Stay current with changing markets and technologies
*Available to Advisor-level clients.
5
Your teams get the knowledge and best practices to advance the
initiatives and projects that support your IT strategy
Guidance for each phase
of your project life cycle
In-depth research
• Reports typically 25 to 40
pages in length
• How-to frameworks and
best practices
• Unbiased vendor
recommendations
• In-the-trenches perspectives
(field research)
• Reusable
templates/graphics for your
internal documentation
Create a technical plan
Planning Guides
Evaluate and select a
technology
Technology
Assessments
Develop the technology
architecture
Reference Architecture
Select the right products
Product Assessments
Create an
implementation strategy
Guidance Framework,
Field Research
6
Reference Architecture: A proven decision-making tool that
provides tailored architecture recommendations
Architecture guidance from three key perspectives:
Principles define
your core IT values to
accelerate planning
and decision making
Foundation
Decision Points help you
design your IT architecture
and set technical
requirements using
tailored guidance
then
if
otherwise
Templates build an architectural
blueprint of the infrastructure and
critical relationships between
systems through reusable graphics
7
Through 60-minute analyst calls, our world-class experts become
your objective architecture advisors
Analyst facts
Meet some of our analysts:
• 50+ analyst experts
• Average of 23 years' industry
experience
• Collectively: 32 books, 37 patents
• Deep technical expertise in
architecture and deployment
challenges
Richard Watson
• 19 years in the IT industry
• Previously application architect
at Credit Suisse
Larry Cannell
• 27 years in the IT industry
• Previously workstream lead for
collaboration and business
intelligence for Ford Motor Co.
Svetlana Sicular
How our analysts help you
• Evaluate and get up to speed quickly
on new technologies
• Learn about best practices your peers
have used to implement a technology
• Validate and get feedback on your
technical strategy, architecture and
project plans
8
• 19 years in the IT industry
• Previously a VP for Visa,
responsible for data
interoperability, oversight and
standards.
Marcus Collins
• 29 years in the IT industry
• Previously data architect at
Novartis
Ramon Krikken
• 17 years in the IT industry
• Previously security architecture
manager at TD Bank
Service Features and Deliverables
Service
Features and Deliverables
Gartner for
Technical
Professional –
Advisor
• Analyst Dialogues (Inquiry) ─ Access to unlimited 60 minute
sessions / document reviews with Gartner for Technical Professional
Analysts
• Published Research ─ Focuses on application platforms,
collaboration and content management, data center, data
management, identity and privacy, network and telecom, and security
and risk management.
• Reference Architecture ─ Web-based tool that assists in making
informed strategy and architecture decisions in the technological and
organizational environment.
• Webinars ─ Periodic Web conferences where Gartner Analysts speak
on timely topics in information technology and then solicit questions
from listeners.
• Gartner Peer Connect − Provides access to a community of IT
professionals who share opinions about technology products and
vendors.
• Client Research Assistant – Service specialist to ensure value
delivery
(All IT Staff)
Select Key Research Formats / How-To Links
•
Reference Architecture, a decision-making framework that provides a blueprint
for IT systems
•
Field research methodology, which summarizes patterns, findings and key insights
based on extensive interviews with IT professionals
•
Solution Path, a “deconstruction” tool that breaks complex problems into simple,
sequential steps and identifies the most relevant field research or reference
architecture component for every phase of a project
•
How to Use the Gartner Reference Architecture
http://my.gartner.com/html/burton/referenceArchitecture/Burton_IT1_HowTo.pdf
•
Reference Architecture Principles
http://www.gartner.com/resId=1408914
•
FAQs:
http://my.gartner.com/html/mypage/mygartnerBurtonFAQ.pdf
10
Gaining Access
Function
Obtain New ID/PW
Password Reset
Contact Info
Contact Miranda Warren, CIO Office:
[email protected]
828-262-6278
[email protected]
On-boarding:
• Live Webinar
• Register for upcoming session – Schedule on next slide
• Video (self pace)
• http://www.gartner.com/technology/media/it1_help.jsp
4 Ways:
Schedule GTP analyst inquiry
AND
Find GTP written research
• On MyGartner.com - Analyst Inquiry Link
• Contact Miranda Warren, CIO Office
• Send email to [email protected] or
[email protected]
• Call 866.572.4025 or +1.801.307.5353
Onboarding Webinars
Wednesday, 21st November 2012
10:00 AM EST Register Now
Thursday, 29th November 2012
2:00 PM EST
Wednesday, 5th December 2012
10:00 AM EST Register Now
Thursday, 6th December 2012
2:00 PM EST
Wednesday, 19th December 2012
10:00 AM EST Register Now
Thursday, 20th December 2012
2:00 PM EST
12
Register Now
Register Now
Register Now
Onsite Training
Tuesday, 27 November 2012
8:30 AM EST
Register Now
Tuesday, 27 November 2012
10:00 AM EST
Register Now
Tuesday, 27 November 2012
1:00 PM EST
Register Now
Tuesday, 27 November 2012
2:30 PM EST
Register Now
13
Account Management
• Information Technology Services, Office of the CIO
Miranda Warren
[email protected]
828-262-6278