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A suite of integrated
software modules with
a common central
database is referred to
as…
1. Microsoft Office 2003.
2. WordPerfect Suite 10.
3. Enterprise Resource Planning
systems.
4. Lotus Sametime systems.
5. Integrated database systems.
Which of the
following describes
the most successful
solutions or problemsolving methods for
achieving a business
objective?
1.
2.
3.
4.
5.
Workflow processes
Best practices
Standard operating procedures
Process improvement objectives
Not sure
Which of the following
is not a business value
of enterprise systems?
1. Improved decision making
2. More disciplined organizational
culture
3. Adds more users to system
4. Customer-driven business
processes
5. Single information architecture
Which of the following
refers to the close
linkage and
coordination of
activities involved in
buying, making, and
moving a product?
1. Product chain management
2. Customer relationship
management
3. Work process management
4. Supply chain management
5. Sales chain management
The supply chain process
that procures goods and
services needed to create
a specific product or
service is…
1.
2.
3.
4.
5.
return.
deliver.
make.
source.
plan.
The supply chain process
that includes post delivery
customer support is…
1.
2.
3.
4.
5.
return.
deliver.
make.
source.
plan.
When information about
the demand for a product
gets distorted as it
passes from one entity to
the next across the
supply chain, it’s called
the…
1. distortion effect.
2. bull-whip effect.
3. see-saw effect.
4. entity effect.
5. logistical effect.
Which type of system
helps companies
determine how much of a
specific product to
manufacture in a given
time period?
1. Customer relationship
management
2. Product planning
3. Supply chain planning
4. Supply chain execution
5. Sales forecasting
Which type of system helps
companies track
warehouse and
transportation operations
for products?
1. Customer relationship
management
2. Product planning
3. Supply chain planning
4. Supply chain execution
5. Sales forecasting
Which of the following
can companies use to
coordinate supply chain
processes shared with
their business
partners?
1. Intranets
2. Extranets
3. FTP
4. Telnet
5. Supply chain nets
Which model refers to the
idea that actual customer
orders or purchases
trigger events in the
supply chain?
1. Supply trigger model
2. Pull-based model
3. Push-based model
4. Purchase trigger model
5. Customer relationship model
Which of the following
describes how a firm can
use information
technology to track how
it interacts with its
customers?
1. Customer input system
2. Customer relationship
management
3. Business partner input
4. Supply chain management
5. Customer order management
Which of the following
provides a company and
its selling partners with
the ability to trade
information about
customers?
1. Customer input system
2. Customer management
3. Partner relationship
management
4. Supply chain management
5. Customer order management
Which of the following is
not a tool or software that
customer relationship
management systems
typically provide?
1. Sales force automation
2. Call center tools
3. Direct-marketing campaign
tools
4. Sales quote generation tools
5. Anti-virus tools
The process of
marketing higher-value
products or services to
new or existing
customers is known
as…
1. cross-selling.
2. up-selling.
3. forward-selling.
4. backward-selling.
5. down-selling.
The aspect of a CRM
system that provides
information for improving
business performance
management is called…
1. operational CRM.
2. analytical CRM.
3. priority CRM.
4. value-based CRM.
5. supply-based CRM.
An important indicator
of the growth or
decline of a firm’s
customer base is the …
1. customer lifetime value rate.
2. churn rate.
3. customer growth rate.
4. customer decline rate.
5. customer success rate.
A methodology that
includes tools for
creating models of
improved processes that
can be translated into
software systems is…
1. sales force automation.
2. service platforms.
3. supply chain management.
4. employee management.
5. business process management.
Which of the following
does not necessarily
change with the
implementation of
enterprise
applications?
1. Organizational structure
2. Manufacturing plant locations
3. Business processes
4. Organizational culture
5. Employee responsibilities
Which of the following
is not a solution
guideline to the
successful
implementation of
enterprise
applications?
1. Look at business objectives first
2. Understand how data will be used
3. Involve all employees
4. Build the total network first
5. Educate and train managers
Which of the following
requires a firm to
expend resources to
organize data into
categories of
understanding?
1.
2.
3.
4.
5.
Data categorization
Information
Knowledge
Wisdom
Social understanding
Which of the
following requires a
firm to expend
resources to
discover patterns,
rules, and contexts
within its data?
1.
2.
3.
4.
5.
Data categorization
Information
Knowledge
Wisdom
Social understanding
Knowledge that resides
in voice mail, graphics,
and unstructured
documents is called…
1.
2.
3.
4.
5.
tacit knowledge.
explicit knowledge.
documented knowledge.
communication knowledge.
wisdom.
An enabler of
organizational learning
is…
1.
2.
3.
4.
5.
information.
explicit knowledge.
tacit knowledge.
documented knowledge.
knowledge management.
Which activity refers to
the creation of a
database for a
knowledge
management system?
1.
2.
3.
4.
5.
Acquisition
Dissemination
Delivery
Storage
Application
Which activity in a KMS
refers to the creation of a
cultural environment where
decisions are based on
informed knowledge, not
guesswork?
1.
2.
3.
4.
5.
Acquisition
Dissemination
Delivery
Storage
Application
The senior executive who
is responsible for the
firm’s knowledge
management program is
the…
1. Chief Executive Officer.
2. Chief Information Officer.
3. Chief Knowledge Officer.
4. Chief Operations Officer.
5. Chief Management Officer.
Informal social
networks of
professionals who have
similar work-related
activities and interests
are known as…
1. communities of practice.
2. best practices.
3. knowledge worker systems.
4. professional networks.
5. work-related communities.
Which type of
knowledge system
provides an online
directory of corporate
experts in well-defined
knowledge domains?
1. Semistructured
2. Structured
3. Dissemination
4. Repository
5. Network
Which of the
following is not a tool
that a learning
management system
provides?
1. Assessment
2. Delivery
3. Tracking
4. Acquisition
5. Management
Which of the
following is not
considered a
knowledge worker?
1. Scientists
2. Engineers
3. Administrative assistants
4. Architects
5. Researchers
Which of the
following is not a
requirement of
knowledge work
systems?
1. Powerful graphics
2. User-friendly interface
3. Access to external databases
4. Wireless network access
5. Analytical tools
Virtual reality
applications
developed for the Web
use a standard
called…
1. secure HTTP.
2. CAD/CAM.
3. VRML.
4. XML.
5. VB.Net.
Which of the following
generates solutions to
problems that are too
large and complex for
humans to analyze on
their own?
1. Genetic algorithms
2. Neural networks
3. Expert systems
4. Case-based reasoning
5. Data mining
Which type of AI
system capture the
knowledge of skilled
employees in the
form of a set of rules
in a software
system?
1. Genetic algorithms
2. Neural networks
3. Expert systems
4. Case-based reasoning
5. Data mining
An individual who has
special expertise in
eliciting information
and expertise from
other professionals is
called a(n)…
1. Chief Knowledge Officer.
2. knowledge engineer.
3. systems engineer.
4. systems analyst.
5. expert engineer.
The AI system most
useful for finding
patterns and
relationships in
massive amounts of
data are called…
1. genetic algorithms.
2. data miners.
3. expert systems.
4. case-based reasoning.
5. neural networks.
Integrating several AI
systems into a single
application to take
advantage of the best
features of each
creates a(n) …
1. knowledge system.
2. hybrid AI system.
3. enterprise system.
4. information system.
5. database system.
Programs that use a
limited built-in or
learned knowledge
base to accomplish
tasks on the user’s
behalf are called…
1. intelligent agents.
2. bots.
3. learners.
4. robots.
5. creators.
Which of the
following is not a
difficulty
associated with
implementing a
KMS?
1. Insufficient resources to update
content
2. Poor network quality
3. Lack of knowledge structure
4. Workers fear sharing knowledge
5. Content lacks context
Which of the following
is not a major
application or
technology used for
business intelligence?
1.
2.
3.
4.
5.
Knowledge management
Online analytical processing
Email
Supply chain management
Data mining
Which level in an
organization makes
decisions about the
development of
short-range plans?
1.
2.
3.
4.
5.
Senior management
Middle management
Operational management
Individual employees
Not sure
Which level in an
organization makes
decisions about
specific vendors,
customers, and other
employees?
1.
2.
3.
4.
5.
Senior management
Middle management
Operational management
Individual employees
Not sure
Which type of decisions
are generally more
prevalent at lower
organizational levels?
1.
2.
3.
4.
5.
Unstructured decisions
Structured decisions
Semistructured decisions
No decisions
Not sure
Which type of decisions
require insight based
on many sources of
information and
personal experience?
1.
2.
3.
4.
5.
Unstructured decisions
Structured decisions
Semistructured decisions
No decisions
Not sure
Which of the following is
not necessarily a kind of
system used to support the
different levels and types
of decisions common in an
organization?
1. Transaction processing
2. Management information
system
3. Decision-support
4. Executive support
5. Group decision-support
Which stage in the
decision making
process involves
monitoring how well
the solution is
working?
1. Intelligence
2. Design
3. Choice
4. Implementation
5. Testing
Which stage in the
decision-making
process uses a
decision-support
system to explore
alternatives?
1. Intelligence
2. Design
3. Choice
4. Implementation
5. Testing
Which trend in decision
support and business
intelligence points to
improved brainstorming
sessions?
1. Broader decision rights
2. Better team support tools
3. Collaborative commerce
4. Customized information
5. Personalized information
Which type of
decision-support
system uses online
analytical processing
as an integral part of
the decision-making
process?
1. Model-driven
2. Data-driven
3. Transaction-driven
4. Processor-driven
5. Network-driven
Which type of data
mining helps discover
the characteristics of
customers who are
likely to leave a firm?
1. Association
2. Sequence
3. Classification
4. Clustering
5. Administrative
The type of data
mining that links
events over time
is…
1. association.
2. sequence.
3. classification.
4. clustering.
5. administrative.
Which component of a
decision-support
system may contain
mathematical models?
1. User interface
2. Database
3. Software system
4. Network
5. Not sure
Which component of a
decision-support system
supports the dialogue
between the user and the
DSS?
1. User interface
2. Database
3. Software system
4. Network
5. Not sure
Which category of
DSS use data
visualization
technology in the
form of digitized
maps?
1. Predictive analysis
2. Geographic information
3. Customer decision-support
4. Group decision-support
5. Asset utilization
Which type of DSS
provides online access
to various databases
and information pools
for customers to make
their own decisions?
1. Predictive analysis
2. Geographic information
3. Customer decision-support
4. Group decision-support
5. Asset utilization
The type of DSS
developed in response
to a growing concern
over the effectiveness
of meetings is called
a(n)…
1. predictive analysis.
2. geographic information.
3. customer decision-support.
4. group decision-support.
5. asset utilization.
Much of the value of
executive support
systems is found in
their…
1. extensive use of data.
2. immediate access to data.
3. timeliness of data.
4. feedback.
5. flexibility.
Which part of an ESS
helps transform data
into immediate,
accurate, and
understandable
information?
1. Intelligent agents
2. Digital dashboards
3. Balanced scorecards
4. Activity-based costing
5. Training support
A budgeting and
analysis model of an
ESS that includes the
overhead and
operating expenses
required to produce a
product is called…
1. intelligent agents.
2. digital dashboards.
3. balanced scorecards.
4. activity-based costing.
5. training support.
Which of the following
serves as a road map
indicating the direction
of systems
development?
1.
2.
3.
4.
5.
Database plan
Information systems plan
Technology plan
Business strategy plan
Enterprise analysis
Which of the
following can help
identify the key
entities and attributes
of the organization’s
data?
1.
2.
3.
4.
5.
Database plan
Information systems plan
Technology plan
Business strategy plan
Enterprise analysis
Which type of analysis
uses personal interviews
with three or four top
managers to identify
their goals?
1.
2.
3.
4.
5.
Rationalization of procedures
Business process reengineering
Strategic analysis
Paradigm shift
Process improvement
The type of
organizational change
in which business
processes are
analyzed, simplified,
and redesigned is…
1.
2.
3.
4.
5.
rationalization of procedures.
business process reengineering.
strategic analysis.
paradigm shift.
process improvement.
The type of
organizational change
that involves rethinking
the nature of the
business and the nature
of the organization is…
1.
2.
3.
4.
5.
rationalization of procedures.
business process reengineering.
strategic analysis.
paradigm shift.
process improvement.
Which type of process
improvement provides a
methodology for dealing
with an organization’s
ongoing need to revise
business processes?
1. Six sigma
2. Total quality management
3. Business process
management
4. System redesigning
5. Not sure
Which of the following
do companies use as a
goal to implement a set
of techniques for
improving quality and
reducing costs?
1. Six sigma
2. Total quality management
3. Business process
management
4. System redesigning
5. Not sure
Which of the following
is not a tool included in
business process
management?
1. Business process modeling
2. Quality management
3. System access management
4. Workflow management
5. Change management
Which of the following
consists of setting strict
standards for products,
services, and other
activities and then
measuring against them?
1. Standardizing
2. Retooling
3. Brainstorming
4. Testing
5. Benchmarking
Which system
development step
includes analyzing
the problem that the
organization will try
to solve with an
information system?
1. System analysis
2. System design
3. Programming
4. Testing
5. Conversion
Which system
development step
could include
purchasing software
for a new system from
external sources?
1. System analysis
2. System design
3. Programming
4. Testing
5. Conversion
Which system design
step details the
specifications that should
address technological
components of the
system solution?
1. System analysis
2. System design
3. Programming
4. Testing
5. Conversion
Which type of system
testing examines
performance time,
recovery and restart
capabilities, and
manual procedures?
1. Network
2. Acceptance
3. Unit
4. System
5. Input
Which of the following
offers a logical graphic
model of information flow
in a system and specifies
the processes that occur
within each module?
1. Structure chart
2. Data flow diagram
3. Data dictionary
4. Process flow diagram
5. Conversion flow diagram
Which of the following
development
methodologies combines
data and the specific
processes that operate on
those data into one?
1. Data development
2. Object-oriented development
3. Process development
4. Data-process development
5. Structure development
What type of
engineering provides
software tools to
automate the amount
of repetitive work a
software developer
needs to do?
1. Object-oriented
2. Unified modeling
3. Computer-aided
4. Case diagramming
5. Prototyping
Which alternative
system building
approach consists of
rapidly building an
experimental system for
end users to evaluate?
1. Traditional systems life cycle
2. Prototyping
3. End-user development
4. Outsourcing
5. Customization
Which alternative
system building
approach requires
little or no formal
assistance from
technical specialists?
1. Traditional systems life cycle
2. Prototyping
3. End-user development
4. Outsourcing
5. Customization
Which feature of an
application software
package allows the
organization to modify
the code to meet unique
requirements?
1. Customization
2. End-user development
3. Evaluation
4. Flexibility
5. Transitory
Which alternative
system building
approach uses
application service
providers rather than inhouse staff for system
development?
1. Traditional systems life cycle
2. Prototyping
3. End-user development
4. Outsourcing
5. Customization