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Which of the following
is not a major
application or
technology used for
business intelligence?
1.
2.
3.
4.
5.
Knowledge management
Online analytical processing
Email
Supply chain management
Data mining
Which of the following
is not a major
application or
technology used for
business intelligence?
1.
2.
3.
4.
5.
Knowledge management
Online analytical processing
E-mail
Supply chain management
Data mining
Business intelligence systems consist of technologies and
applications designed to help users make better business
decisions.
Which level in an
organization makes
decisions about the
development of
short-range plans?
1.
2.
3.
4.
5.
Senior management
Middle management
Operational management
Individual employees
Not sure
Which level in an
organization makes
decisions about the
development of
short-range plans?
1.
2.
3.
4.
5.
Senior management
Middle management
Operational management
Individual employees
Not sure
Each decision making level in an organization has different
information requirements for decision support and different
constituencies or groups that information systems need to serve.
Which level in an
organization makes
decisions about
specific vendors,
customers, and other
employees?
1.
2.
3.
4.
5.
Senior management
Middle management
Operational management
Individual employees
Not sure
Which level in an
organization makes
decisions about
specific vendors,
customers, and other
employees?
1.
2.
3.
4.
5.
Senior management
Middle management
Operational management
Individual employees
Not sure
Because individual employees interact directly with the public,
how well they make their decisions can directly impact the firm’s
revenue streams.
Which type of decisions
are generally more
prevalent at lower
organizational levels?
1.
2.
3.
4.
5.
Unstructured decisions
Structured decisions
Semistructured decisions
No decisions
Not sure
Which type of decisions
are generally more
prevalent at lower
organizational levels?
1.
2.
3.
4.
5.
Unstructured decisions
Structured decisions
Semistructured decisions
No decisions
Not sure
Decision makers can follow definite procedures for handling
structured decisions in order to be efficient.
Which type of decisions
require insight based
on many sources of
information and
personal experience?
1.
2.
3.
4.
5.
Unstructured decisions
Structured decisions
Semistructured decisions
No decisions
Not sure
Which type of decisions
require insight based
on many sources of
information and
personal experience?
1.
2.
3.
4.
5.
Unstructured decisions
Structured decisions
Semistructured decisions
No decisions
Not sure
Senior executives tend to be exposed to many unstructured
decision situations that are open ended and evaluative.
Which of the following is
not necessarily a kind of
system used to support the
different levels and types
of decisions common in an
organization?
1. Transaction processing
2. Management information
system
3. Decision-support
4. Executive support
5. Group decision-support
Which of the following is
not necessarily a kind of
system used to support the
different levels and types
of decisions common in an
organization?
1. Transaction processing
2. Management
information system
3. Decision-support
4. Executive support
5. Group decision-support
Investments in systems to support decision making produce
better decision making by managers and employees in the firm,
above average returns on investment for the firm, and ultimately
higher profitability.
Which stage in the
decision making
process involves
monitoring how well
the solution is
working?
1. Intelligence
2. Design
3. Choice
4. Implementation
5. Testing
Which stage in the
decision making
process involves
monitoring how well
the solution is
working?
1. Intelligence
2. Design
3. Choice
4. Implementation
5. Testing
Traditional MIS come into play by providing managers with
routine reports on the progress of a specific solution.
Which stage in the
decision-making
process uses a
decision-support
system to explore
alternatives?
1. Intelligence
2. Design
3. Choice
4. Implementation
5. Testing
Which stage in the
decision-making
process uses a
decision-support
system to explore
alternatives?
1. Intelligence
2. Design
3. Choice
4. Implementation
5. Testing
Decision-support systems provide analytical tools for modeling
data, enabling users to explore various options quickly.
Which trend in decision
support and business
intelligence points to
improved brainstorming
sessions?
1. Broader decision rights
2. Better team support tools
3. Collaborative commerce
4. Customized information
5. Personalized information
Which trend in decision
support and business
intelligence points to
improved brainstorming
sessions?
1. Broader decision rights
2. Better team support tools
3. Collaborative commerce
4. Customized information
5. Personalized information
Web-based collaboration and meeting tools enable project
teams, task forces, and small groups to meet online using
corporate intranets and extranets.
Which type of
decision-support
system uses online
analytical processing
as an integral part of
the decision-making
process?
1. Model-driven
2. Data-driven
3. Transaction-driven
4. Processor-driven
5. Network-driven
Which type of
decision-support
system uses online
analytical processing
as an integral part of
the decision-making
process?
1. Model-driven
2. Data-driven
3. Transaction-driven
4. Processor-driven
5. Network-driven
A data-driven DSS supports decision making by enabling users
to extract useful information that was previously buried in large
quantities of data. Online analytical processing and data mining
are used to analyze the data.
Which type of data
mining helps discover
the characteristics of
customers who are
likely to leave a firm?
1. Association
2. Sequence
3. Classification
4. Clustering
5. Administrative
Which type of data
mining helps discover
the characteristics of
customers who are
likely to leave a firm?
1. Association
2. Sequence
3. Classification
4. Clustering
5. Administrative
By using classification data mining, managers can predict
customers likely to leave a firm and devise special campaigns to
retain such customers.
The type of data
mining that links
events over time
is…
1. association.
2. sequence.
3. classification.
4. clustering.
5. administrative.
The type of data
mining that links
events over time
is…
1. association.
2. sequence.
3. classification.
4. clustering.
5. administrative.
Sequences in data mining help managers link events over time
and plan product or service promotions accordingly.
Which component of a
decision-support
system may contain
mathematical models?
1. User interface
2. Database
3. Software system
4. Network
5. Not sure
Which component of a
decision-support
system may contain
mathematical models?
1. User interface
2. Database
3. Software system
4. Network
5. Not sure
The software system may contain a collection of mathematical
and analytical models that the DSS user can easily access.
Which component of a
decision-support system
supports the dialogue
between the user and the
DSS?
1. User interface
2. Database
3. Software system
4. Network
5. Not sure
Which component of a
decision-support system
supports the dialogue
between the user and the
DSS?
1. User interface
2. Database
3. Software system
4. Network
5. Not sure
The DSS user interface permits easy interaction between users
of the system and the DSS software tools. The DSS users can be
managers or employees with no patience for learning a complex
tool, so the interface must be relatively intuitive.
Which category of
DSS use data
visualization
technology in the
form of digitized
maps?
1. Predictive analysis
2. Geographic information
3. Customer decision-support
4. Group decision-support
5. Asset utilization
Which category of
DSS use data
visualization
technology in the
form of digitized
maps?
1. Predictive analysis
2. Geographic information
3. Customer decision-support
4. Group decision-support
5. Asset utilization
Geographic information systems are a special category of DSS
that use data visualization technology to analyze and display
data for planning and decision making in the form of digitized
maps.
Which type of DSS
provides online access
to various databases
and information pools
for customers to make
their own decisions?
1. Predictive analysis
2. Geographic information
3. Customer decision-support
4. Group decision-support
5. Asset utilization
Which type of DSS
provides online access
to various databases
and information pools
for customers to make
their own decisions?
1. Predictive analysis
2. Geographic information
3. Customer decision-support
4. Group decision-support
5. Asset utilization
The growth of electronic commerce has encouraged many
companies to develop DSS where customers and employees can
take advantage of Internet information resource and Web
capabilities for interactivity and personalization.
The type of DSS
developed in response
to a growing concern
over the effectiveness
of meetings is called
a(n)…
1. predictive analysis.
2. geographic information.
3. customer decision-support.
4. group decision-support.
5. asset utilization.
The type of DSS
developed in response
to a growing concern
over the effectiveness
of meetings is called
a(n)…
1. predictive analysis.
2. geographic information.
3. customer decision-support.
4. group decision-support.
5. asset utilization.
A group decision-support system is an interactive computerbased system used to facilitate the solution of unstructured
problems by a set of decision makers working together as a
group.
Much of the value of
executive support
systems is found in
their…
1. extensive use of data.
2. immediate access to data.
3. timeliness of data.
4. feedback.
5. flexibility.
Much of the value of
executive support
systems is found in
their…
1. extensive use of data.
2. immediate access to data.
3. timeliness of data.
4. feedback.
5. flexibility.
ESS put data and tools in the hands of executives without
addressing specific problems or imposing solutions. A welldesigned ESS could dramatically improve management
performance and increase upper management’s span of control.
Which part of an ESS
helps transform data
into immediate,
accurate, and
understandable
information?
1. Intelligent agents
2. Digital dashboards
3. Balanced scorecards
4. Activity-based costing
5. Training support
Which part of an ESS
helps transform data
into immediate,
accurate, and
understandable
information?
1. Intelligent agents
2. Digital dashboards
3. Balanced scorecards
4. Activity-based costing
5. Training support
Digital dashboards present key performance indicators as
graphs and charts in a Web browser format, providing a onepage overview of all the critical measurements necessary to
make key executive decisions.
A budgeting and
analysis model of an
ESS that includes the
overhead and
operating expenses
required to produce a
product is called…
1. intelligent agents.
2. digital dashboards.
3. balanced scorecards.
4. activity-based costing.
5. training support.
A budgeting and
analysis model of an
ESS that includes the
overhead and
operating expenses
required to produce a
product is called…
1. intelligent agents.
2. digital dashboards.
3. balanced scorecards.
4. activity-based costing.
5. training support.
Activity-based costing models also identify all the resources,
processes, and costs, required to produce a specific product or
service. They focus on determining firm activities that create
costs rather than merely tracking what has been spent.