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INPUT: Acxiom Corporation collects 300
million individual demographic records.
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OUTPUT: Who is going to default on a loan.
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Q: How do you process this input to output?
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INPUT: Disney crowd estimates for 4 parks
and 365 days of data.
OUTPUT: Best time to visit, best sequence of
parks to visit.
Q: How do you process this input to output?

BI Systems use information technology
(hardware, software, but even algorithms) to
find patterns, relationships, and trends.
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Data  (MIS)  Information

Information  (DSS)  Good Decisions
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Information  (BI systems)  Knowledge
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Reporting Tools
◦ Examples:
Pivot Charts & Online Analytical Processing
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Data Mining Algorithms
◦ Examples:
Apriori Algorithm for finding association rules
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Knowledge Management Tools
◦ Examples:
IBM’s email knowledge bank
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TPS – Transaction Processing Systems
PCS – Process Control Systems
MIS – Management Information Systems
DSS – Decision Support Systems
EIS – Executive Information Systems
ECS – Enterprise Collaboration Systems
People/Machines
 (TPS) 
Data
People/Machines
 (PCS) 
Data & Routine Decisions
Data
 (MIS) 
Info. & Routine Decisions
Information
 (DSS) 
Complex Decisions
Information
 (BI) 
Knowledge
Information
 (EIS) 
Strategic Decisions
Data & Info
 (ECS) 
Data & Info.
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Old problem: Too much data
◦ figured out some solutions

New problem: Too much information
◦ Moving from info. to knowledge is a bigger problem
◦ Where humans are still needed

Pivot Chart Lab & Logic
◦ We will learn how to make accurate predictions
(knowledge) given raw data about behavior
◦ Excel will be our tool

Market Basket Lab
◦ We will find the strongest product associations
(knowledge) given millions of possibilities (raw
data)
◦ Access with be our tool

Large companies pay $millions for
sophisticate tools to do these things
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Intro Lab

CMCC Lab

GIS Lab
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Excel Lab
◦ Getting to know the procedures
◦ Word is just a document maker
◦ Google Docs is more of an Information System
◦ First DSS example
◦ Data  Information
◦ Tables  Maps  Reports
◦ More than just an accounting calculator
◦ A tool for automation and information processing
◦ Searching (vlookup) and logic (if statements)
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Reading is listed on the schedule

Review the lab