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http://metis.troytech.net Give face to your business process ABOUT TROYTECH http://troytech.net • A Singapore & AP (Taiwan, Japan) based Consulting Services company, • Preferred IBM Premier PartnerWorld member in the region; IBM WebSphere, Rational, DB2, Lotus & Tivoli families of products, • Distributorship of X-Analysis in Asia Pacific region & Metalogic Professional Services in Asia Pacific, • Design, Development & Support on large scale platforms; Mobile, Portal & Content, • Performance Testing/Tuning on Integrated Web Application System & ERP Systems; PeopleSoft, SAP, Green Screen, .NET, • Singapore based Agile Practitioners & Expert Team; TDD, SCRUM, CI. Attract & reach out to new customers Transform your business & IT infrastructure Boost enterprise efficiency through mobility Improve customer service & interaction TROYTECH CUSTOMERS Attract & reach out to new customers Transform your business & IT infrastructure Boost enterprise efficiency through mobility Improve customer service & interaction THE FACTS Ever increasing number and types of: • Connected devices à desktop, smart phones, automotive, home media, sensors… • Channels à social, internal enterprise, public web, email campaigns, sms, notifications… • Interactive modalities à time/location based events, behavioral recommendations, opted-in newsletters, phone prospecting… A face to your business rules with cross media presence Give face to your business process Actions driven form for user interaction and follow up Product matching and recommendation Marketing leads and sales conversion THE PAIN Adaptability to the trends and competition: • Increasing logic complexity… as business evolves, rules are becoming more complex, with higher chances for programmers to introduce errors in products • Time is running out! quality control, DevOps and business approvals will be the next steps before the go-to-market • Product is a dead end? if the product is not future proof and not modular, refactoring (aka ‘Game Over’) is then the only (costly) option A face to your business rules with cross media presence Give face to your business process Actions driven form for user interaction and follow up Product matching and recommendation Marketing leads and sales conversion WHAT IS METIS? • Ubiquitous à runs mobile, web, social and interactive kiosk • Rule based à decisions, rules and flow for challenges & options • Consumer à anyone with a need (everyone) • Recommendation à matching products or promotions • Platform à user interface tool box, rule engine, admin dashboard, analytics A face to your business rules with cross media presence Give face to your business process Actions driven form for user interaction and follow up Product matching and recommendation Marketing leads and sales conversion INTERACTION FLOW + translate to map Rules Channels Products engage take action Users refine Analytics A face to your business rules with cross media presence Give face to your business process Actions driven form for user interaction and follow up Product matching and recommendation Marketing leads and sales conversion VALUE PROPOSITION • “Give face” to your rule engine with data/rules mapping to user interface/flow • Major devices and platforms (web, mobile, social, desktop) coverage • “Pick and choose” modular build for various middleware, databases, analytics, rule engines vendors • Connectivity with CRM and CMS systems to ease product import and crossreference of customers to visitors • Event/Location based cross-selling marketing • Analytics with goal measurement on engagement effectiveness Brand awareness Give face to your business process Customer engagement / acquisition Lead nurturing / management Entice the consumer differently METIS HELPS YOUR BUSINESS • Measure purchase intent on a new product/concept • Reach a targeted audience • Find insights and market trends • Identify bottlenecks and deadweight losses • (Re) engage with customers and reward them • Notify and advertise product launches and promotions • Drive sales conversions and generate marketing leads in real-time Brand awareness Give face to your business process Customer engagement / acquisition Lead nurturing / management Customer retention / loyalty DIRECT BENEFITS • Streamline your operation process with fast deployment process to propel your business flow, goals and rules straight to your target audience • Best-of-breed cross media user journey off the box for an optimum conversion rate and enhanced brand reputation • Get your products to meet their buyers with the recommendation engine, and take your sales to new heights • Cross-reference your customers to your visitors’ behavior for better follow up and effective up-selling campaigns • Measure your goals and increase customer adoption with event/location driven marketing A face to your business rules with cross media presence Give face to your business process Actions driven form for user interaction and follow up Product matching and recommendation Marketing leads and sales conversion HOW DOES METIS WORK? 1. METIS gives a "face" to the rule engine by proposing a responsive user interface and experience. 2. Consumers on websites and mobiles give answers to interactive "undercover" questions: challenges. 3. Options (answers given) are used to match a product list or formula to recommend via actions; screen print, email, follow up, download or social post. 4. Recommendations will convert to sales or be used for cross-selling and time/ location based marketing. 5. Analytics collected on the users journey help to refine business rules and fine tuning the engine. A face to your business rules with cross media presence Give face to your business process Actions driven form for user interaction and follow up Product matching and recommendation Marketing leads and sales conversion ENGAGEMENT LIFE CYCLE Interactive Questionnaires engage with consumers cross-media Give face to your business process Consumers provide Answers to Rule flow-based Questions Recommendations emerged from a Product/Promo selection Calls to Actions convert to Sales and insight Marketing 3-STEP PROCESS 1. Create a user journey in the rule engine (Business Logic) 2. Upload your product list to database (Product Mapping) 3. Embed and skin the plugin within your apps (User Journey) Authoring over programming principal Give face to your business process Cross reference data import with business objectives Automated / scheduled tasks performed within the workflow Saving on time and resources via automation THINK ONCE RUN EVERYWHERE Smart look & feel fitting media & devices Give face to your business process One-in-all cross-platform solution Fully functional accessibility with intuitive control Seamless end user experience ADAPTIVE USER INTERFACE • Web browsers • Mobile browsers • Android apps • iOS apps • Facebook apps Smart look & feel fitting media & devices Give face to your business process One-in-all cross-platform solution Fully functional accessibility with intuitive control Seamless end user experience USER EXPERIENCE FOR BETTER ENGAGEMENT = Cross-device support for usability Give face to your business process Infographics for information highlights Enhanced branding Improved consumer interaction SMART CHALLENGE/OPTION CONTAINERS VS Mobile Desktop Smart look & feel fitting media & devices Give face to your business process One-in-all cross-platform solution Fully functional accessibility with intuitive control Seamless end user experience SEE IT @ METIS.TROYTECH.NET/DEMO Smart look & feel fitting media & devices Give face to your business process One-in-all cross-platform solution Fully functional accessibility with intuitive control Seamless end user experience METIS PLAYS BY THE RULES supports Change the behavior & flow of your app / campaign ad libitum Give face to your business process Implement and segregate complex decision tables Import your rules with your favorite spreadsheet Business rules set faster and easier CHANGE THE RULES OF BUSINESS 1. Easier implementation a. Configurable b. Technology agnostic c. Direct access to business logic d. Spreadsheet friendly 2. Streamline business policy a. Distributed rules b. Clear management process 3. Fill the gap between IT & Business c. Separation of concerns a. Centralize decisions b. Share governance controls c. Focus on business first Change the behavior & flow of your app / campaign ad libitum Give face to your business process Implement and segregate complex decision tables Import your rules with your favorite spreadsheet Business rules set faster and easier USER JOURNEY DEPENDENCY FLOW e.g. “What insurance category?” #1 AUTO #2 HOME #3 {challenge} LOAN {options} … … “What car do you own?” {challenge} … #4 FIAT #5 PORSCHE Recommend Me {options} {automatic action} Notify Me {optional action} Change the behavior & flow of your app / campaign ad libitum Give face to your business process Implement and segregate complex decision tables Import your rules with your favorite spreadsheet Business rules set faster and easier YOUR BUSINESS RULES AS A USER JOURNEY Change the behavior & flow of your app / campaign ad libitum Give face to your business process Implement and segregate complex decision tables Import your rules with your favorite spreadsheet Business rules set faster and easier USER JOURNEY CHALLENGES Change the behavior & flow of your app / campaign ad libitum Give face to your business process Implement and segregate complex decision tables Import your rules with your favorite spreadsheet Business rules set faster and easier USER JOURNEY OPTION LIST Change the behavior & flow of your app / campaign ad libitum Give face to your business process Implement and segregate complex decision tables Import your rules with your favorite spreadsheet Business rules set faster and easier INTERACTIVE CHALLENGES à USER Change the behavior & flow of your app / campaign ad libitum Give face to your business process Implement and segregate complex decision tables Import your rules with your favorite spreadsheet Business rules set faster and easier INTERACTIVE OPTIONS ß USER Change the behavior & flow of your app / campaign ad libitum Give face to your business process Implement and segregate complex decision tables Import your rules with your favorite spreadsheet Business rules set faster and easier OPTIONAL ACTIONS ß USER … … … … Change the behavior & flow of your app / campaign ad libitum Give face to your business process Implement and segregate complex decision tables Import your rules with your favorite spreadsheet Business rules set faster and easier PRODUCTS/PROMOS AD HOC CONNECTION Promos impo rt AND/OR Products ect n n o c Match products/promos with their buyers Change the behavior & flow of your app / campaign ad libitum Give face to your business process Implement and segregate complex decision tables Import your rules with your favorite spreadsheet Business rules set faster and easier PRODUCT/PROMO RECOMMENDATION LIST Change the behavior & flow of your app / campaign ad libitum Give face to your business process Implement and segregate complex decision tables Import your rules with your favorite spreadsheet Business rules set faster and easier PRODUCT/PROMO ITEM DETAILS Change the behavior & flow of your app / campaign ad libitum Give face to your business process Implement and segregate complex decision tables Import your rules with your favorite spreadsheet Business rules set faster and easier METIS KNOWS WHAT CUSTOMERS WANT supports Understand what your customers do Give face to your business process Measure the end-to-end value of your platform Get your customers to their destination faster Optimize your marketing effort INSIGHTS FOR RESULTS • Real time data updates • Customizable dashboard • Goal conversion tracking • ‘Challenge/Options’ tracking • On-the-go analytics with mobile client app • Scheduled/On-demand email reports • Geolocation, search site and workflow transition detection Understand what your customers do Give face to your business process Measure the end-to-end value of your platform Get your customers to their destination faster Optimize your marketing effort ANALYTICS & DATA VISUALIZATION Understand what your customers do Give face to your business process Measure the end-to-end value of your platform Get your customers to their destination faster Optimize your marketing effort GOAL CONVERSIONS AND REVENUES Understand what your customers do Give face to your business process Measure the end-to-end value of your platform Get your customers to their destination faster Optimize your marketing effort CRM AD HOC CONNECTION CRM connect Server This anonymous visitor is actually a loyal customer Change the behavior & flow of your app / campaign ad libitum Give face to your business process Implement and segregate complex decision tables Import your rules with your favorite spreadsheet Business rules set faster and easier METIS IN THE CLOUD ON DEMAND supports Secure centralized configurations and content, agility: choice & change Give face to your business process Software as a Service: focus on business, maintenance free Low cost ownership, location-independent, scalable Pay as you go with a service on-demand MOBILE DEMO INSURANCE RECOMMENDATION 1- App homepage ! 2- Pick category ! 3- Select options ! Responsive landing page also available at http://metis.troytech.net/demo Give face to your business process More info & demo at: http://metis.troytech.net MOBILE DEMO INSURANCE RECOMMENDATION 4- Click next ! 5- Enter details ! 6- Get recommendation! Web demo also available at http://metis.troytech.net/demo Give face to your business process More info & demos at: http://metis.troytech.net ! WHAT INDUSTRY NEED METIS? • Transport • Finance • Insurance • Retail • Food & Beverage • Banking • Oil & Gas • Telecommunications Brand awareness Give face to your business process Customer engagement / acquisition Lead nurturing / management What industry doesn’t need METIS? SOME USE CASES • Financial decisions à Loan origination • Inventory Management à Just-in-time supply chain • Underwriting à Casualty insurance • Fare calculation à Air, boat, train or bus transport • Scheduling or routing à Package delivery • Marketing à Customer survey, campaign • Sales à Quote preparation • Product provisioning à Cellular service Contact us at: Give face to your business process [email protected] More info & demo at: http://metis.troytech.net MORE USE CASES? • Customer insight and loyalty program • Eligibility determination • Cross-sell, up-sell and product recommendations • Claims processing • Compliance and reporting • Customs and border controls • Fraud detection • Credit and loan approvals • Problem resolution • Call center/CRM • Risk analysis • Order configuration Contact us at: Give face to your business process [email protected] More info & demo at: http://metis.troytech.net