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Hargreaves Lansdown, Role Profile and Person Specification Role Profile Job Title: Graduate Client Insight Analyst Department: Client Insight Salary Guide: £22,000 - £30,000 dependent on experience Hours of Work: 08:00 – 17:00 (Mon – Fri, 40 hours pw) Reporting To: Head of Client Insight Summary: The primary responsibilities for this role include accessing, analysing and identifying strategic uses for information Hargreaves Lansdown holds on its clients. The role involves supporting various departments across the company, and you will become one of the go-to people for information about our clients and how they behave. This is a varied role where no two days will feel the same. A significant amount of your time will be devoted to answering ad hoc queries, but you will also be required to assist in longer-term projects to help us improve our client analysis. You will be inquisitive and have the natural desire and determination to solve whatever challenges you are presented with. You will appreciate how data can help solve real-world problems and will constantly challenge the way in which things are done. This role is an incredible opportunity for someone with a good head for data, to rapidly build knowledge and help drive the future growth of a highly successful FTSE 100 company. Key Duties & Responsibilities • • • • Ad hoc data exploration Marketing analysis and reporting Client segmentation and profiling Design, conduct and analyse direct client research Person Specification: Essential Desirable Qualifications BA/BS degree or equivalent practical experience. Degree from a mathematical or science discipline. Knowledge Understanding of databases and data structures and types. Basic understanding of investments. Some experience of analysing data and presenting relevant conclusions. Some experience of direct client marketing, preferably financial services. MS Office (particularly Word and Excel). Basic SQL select queries. Detailed knowledge of investments. Experience Competencies Attributes Highly numerate, methodical mind set. Patient, diligent and diplomatic. Ability to manage workload and priorities. Written by: James Brake - Head of Client Insight (July 2015) Experience with a range of database platforms and BI solutions in a commercial environment. Advanced Excel skills – Pivot Tables/VBA Advanced SQL skills, SASS/SPSS, XML, Data Mining, OLAP Cubes. Pro-active, confident communicator.