Download Communicating for Results

Welcome
Communicating for Results
May 2016
Presented by
Bridget Musick
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Bam – Pow!
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Definition
 Communication is the sharing and
understanding of information.
– How do we share?
– How do we help ensure understanding?
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Communication Exercise
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What Impedes Communication?
Words 7%
Body
Language
55%
Tone 38%
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Sociability
Communication Styles
Supportive
 Easily reaches out
 Listens attentively
 Avoids using power
 Decision-making is deliberate and people-based
 Avoids attention-seeking
 Reserved
Emotive
 Energetic communicator; fast-paced with
many gestures
 Takes initiative; controls flow
 Has trouble listening and often drowns out others
 Encourages informality
 Shares emotions and feelings
 May be persuasive
 Displays spontaneous behavior
Examples: Meryl Streep, Kevin Costner
Examples: Larry King, Bill Clinton
Reflective
 Controlled, unemotional
 Likes order and time to prepare
 Expresses disciplined opinions
 Often hard to get to know
 Enjoys time alone
 Usually quiet
 Seems preoccupied
Directive
 Serious attitude
 Gets right to the point
 Lacks warmth
 Easily interrupts; not always a good listener
 Likes to control the agenda and
make quick decisions
 May project indifference
Examples: Jimmy Carter, Albert Einstein
Examples: Bob Dole, Judge Judy
Dominance
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Communication Styles
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What Communication Style
Do You Use Most?
Complete questionnaire
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Discussion
 Characteristics of your style.
 How do you change when under stress?
 What frustrates you most when dealing
with each of the other styles?
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Flexing Your Style
To the Emotive Style
 Leave time for socializing
 Display interest in the person’s ideas
 Maintain a fast and spontaneous pace
To the Directive Style
 Be specific, brief and efficient
 Present facts logically
 Maintain a fast and decisive pace
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Flexing Your Style
To the Reflective Style
 Be well organized
 Get down to business quickly
 Maintain a slow and systematic pace
To the Supportive Style
 Show sincere interest and identify
common interests
 Priority on relationship building
 Maintain a quiet, nonthreatening manner
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Communication Skills
 Ineffective Listeners
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Tune out the other person
Quick to criticize
Spend time getting ready to talk
Outline – remember
Create distractions
Give up too soon
Tend to get distracted
Talking/listening “speed limits” mismatch
Poor eye contact
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Communication Skills
 Effective Listeners
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Defer judgment – more controlled
Pay more attention to content
Listen completely first
Have more mature listening habits
Don’t worry about remembering
Full attention
Control their emotions
Understand the “speed limits”
Practice good listening techniques
Maintain good eye contact
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Man Playing a Horn?
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Old Woman?
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Communication
Methods & Purpose
 Are we always using the best method
to communicate internally and externally?
 Are we communicating with a purpose?
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Mindful Communication
 Pair up (A and B)
 A speaks for two minutes while B listens
– “The most important thing I want to share
with you is …”
– Can be anything positive, negative or neutral
 B practices mindful listening
 When A finishes, B says, “Thank you
for sharing.” Nothing more.
 Switch roles (two minutes)
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Mindful Communication
 Third round is open-ended practice of mindful
communication back and forth.
 During this time, each person practices what
he/she has learned in a manner that more
closely resembles typical interactions.
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Thank you!