Download NCCER CORE Module 7 Reading Guide

Basic Communication Skills
Session 1 Reading Guide
1.0.0-3.2.2
1. Why is it important to be able to communicate clearly on the job site?
2. List the 2 basic steps to clear communication. What is this process called?
3. List 9 examples of communication noise.
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4. Define jargon
5. What is active listening? How are active listening and body language interrelated?
6. List 4 barriers to listening and explain ways to overcome them.
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7. List 10 tips for Active Listening
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8. What are the 4 barriers to listening?
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9. List 4 things you should think about when you speak?
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10. When you receive a call what should you never do if you are at a job?
Basic Communication Skills
Session 2 Reading Guide
4.0.0-4.2.1
1. What types of written documents are commonly found on job sites?
2. List the typical things construction workers read on the job:
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3. What features are found in most books that can help you locate information? Explain each one.
4. What type of documents require writing on a typical job site?
5. Why is accuracy important in the construction industry?
6. What are the Five C’s?
7. What are the advantages and disadvantages of emails?
8. What part of communication is lost in an e-mail and what might that cause?