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<To be printed on licensee approved letterhead> <IMPORTANT INFORMATION> <If advisers make any changes to the opinions in this letter, approval from BRG and Research (if applicable) must be sought>. <If advisers wish to make a recommendation (e.g that a client retains their existing strategy/products) an advice document is required and this letter cannot be used for this purpose>. <This letter template is designed to assist you in communicating with your clients. It may provide you with suggestions and depending on your relationship with your client, you may need to amend its context or only use some extracts to ensure it is in line with your individual client discussions.> <This template represents the third series of this letter produced by ThreeSixty Research this calendar year. It assumes the use of key messages in the prior two versions has previously occurred. Note the “History of the Australian sharemarket” chart has been included again so you will need to amend accordingly if you do not want to send this again to your clients. Please take care in reading it to ensure it is consistent with communications you have previously sent to your clients.> <date> <addressee details> Dear <insert name> Market Volatility – A further update of recent sharemarket developments I would like to provide you with an update on some recent developments in global sharemarkets. Significant volatility that commenced in 2007 has continued to occur in more recent times. However, it is very important at times like this to remain focussed on the long term, the achievement of your goals and objectives and to understand that volatility is a natural characteristic of the sharemarket. History shows us two key learnings - the sharemarket does recover after experiencing declines and it is important to “ride out” the volatility. Times like this also remind us of the importance of having a diversified portfolio with exposure to all the main asset classes. Diversification and a focus on the long term remain vital ingredients in the achievement of your goals and objectives. Key events, past declines & recovery I have enclosed for your information a chart titled “History of the Australian Sharemarket January 1900 - August 2008”. The chart illustrates how the Australian sharemarket has historically experienced, and will continue to experience, declines and volatile periods. Events occur which will impact the sharemarket in the short term, however the sharemarket has historically recovered and delivered solid returns over the longer term. Timing of this recovery is uncertain and this is why investing for the longer term is important. Looking at longer term data, it is interesting to look back at the Australian sharemarket in the 1970s, which was a very volatile and depressed period. In August 1979, the Australian sharemarket was at the same level as at January 1970, and in September 1974 the Australian sharemarket had dropped over 50% from January 1970. Key market events during this time included the OPEC (Organisation of the Petroleum Exporting Countries) oil crisis and rising inflation. The table below highlights the best and worst months for the Australian sharemarket (S&P/ASX 300 index) for the period from January 1983 to August 2008 (over 25 years). It shows the volatility of markets, both positive and negative, and reinforces long term investing. Best Months % Return Worst Months % Return April 1983 16.16% October 1987 -42.13% July 1987 15.28% May 1984 -13.26% March 1988 13.58% January 2008 -10.99% July 1983 11.26% October 1997 -10.55% October 1986 11.19% August 1998 -7.97% Source: Mercer, ThreeSixty. An update on recent economic and market developments Below are some key events that have occurred over recent months. While there were some indications that the rate of decline had at least started to slow and in some cases even started to recover, further surprises and corporate disasters have continued to emerge. The 2008 calendar year to date has been one of the worst in recent history with most major global sharemarkets experiencing declines. In early April, the market was positive and saw a slight recovery, with global markets rebounding between 4.5% in the US to 12.7% in China. Since then, however, most markets have continued to fall each month. On September 15th the US market lost 4.7% in one day. However, this was followed by an increase of 1.75% the next day. For the calendar year to date the Australian sharemarket (S&P/ASX 200) has declined by 25% while the US sharemarket (S&P500) has fallen 17%. For the Australian sharemarket, the peak for the calendar year to date was 1 January 2008, whilst September 16th has represented the lowest point this year to date. Following on from the near collapse of US investment bank Bear Sterns a few months ago, within the last week some key developments have occurred: - Lehman Brothers Holdings Inc - the fourth largest US investment bank filed for bankruptcy on September 15th as rescue talks over the weekend were abandoned. The 158 year old investment bank has collapsed as a result of the credit crisis and falling real estate values in the US and has filed the biggest bankruptcy ever. - Freddy Mac and Fannie Mae - are participants in the secondary mortgage market in the US. They were involved in buying mortgages from the banks, guaranteeing the repayments and selling this as mortgaged backed securities to the market. In 2008 Fannie Mae and Freddie Mac effectively owned or guaranteed about half of the US$12 trillion dollar mortgage market. Essentially, Freddy Mac and Fannie Mae were both highly exposed to the US sub-prime mortgage crisis. It required unprecedented US government intervention to prevent the collapse of both corporations. Some economists held the view that both companies should be allowed to fail but the US government believed intervention was necessary for the stability of the US financial system. - Merrill Lynch - Bank of America is buying the Wall Street investment banking icon for about $US50 billion in an all stock deal that creates the world’s largest financial services company, rivalling Citibank. Bank of America has the most deposits of any US bank, while Merrill Lynch is the world's largest and most widely recognised brokerage. - American Insurance Group (AIG) - is the largest international insurance organisation. On the same day as the Lehman Brothers and Merrill Lynch announcements, AIG advised they were in trouble and were seeking emergency capital injection. AIG was seeking a loan for approx $US75 billion to keep it from declaring bankruptcy. At the time, the US Federal Reserve declined to assist and asked other well known investment banks to help. However, on September 16th, the Fed finally stepped in to assist AIG with an emergency loan, allowing AIG to avoid bankruptcy. Daily sharemarket fluctuations as much as (+/-) 3% have been a common occurrence. Relative to the US, the Australian economy appears to remain in a better economic position on the back of a strong resources sector. However there have been signs of growth slowing in the first half of 2008. The Australian economy grew at an annualised rate of 2.3%, which is down from 3.7% in the second half of 2007. Commodity prices have deteriorated of late and resource stocks have retreated. One key driver will be whether demand from China continues. Since the beginning of 2008, US sharemarkets have continued to fall as crude oil prices hit another high of US$147.27 per barrel on July 11th but have since receded as reports of reduced demand and encouraging statements from OPEC took hold. As at midday September 17th, the oil price was US$91.49 per barrel. In January, Ben Bernanke (Chairman of the US Federal Reserve) acknowledged the outlook for economic growth had worsened and that the economy was weak enough to need stimulus, with interest cuts ensuing. The Federal Reserve slashed key interest rates by 0.75%, bringing the Federal Fund rate to 2.25%. The Federal Reserve has since remained on hold and GDP growth grew by 0.6% in the first quarter and 3.3% in the second quarter, revised up from 1.9%. While these figures are encouraging there is still the belief that GDP growth will again fall in the coming quarters. Despite this, the Federal Reserve left rates on hold at their September 16th meeting. The financial sector globally continues to bear the brunt of the “credit crunch” as major banks such as Lehman Brothers and Merrill Lynch continue to announce the news of sub-prime related write-downs to their financial statements. US Whilst the rest of the world is still faring better than the US, the downturn continues to impact growth around the world. Australia Australian economic conditions remain relatively positive but are continuing to be influenced by events occurring globally, particularly in the US. Most of the Australian economic slowdown is concentrated in the household sector, with consumption falling for the first time since the September quarter of 1993. Put simply, people aren’t spending as much as they used to. The early 2008 interest rate rises in Australia have slowed economic growth markedly in recent months. Economic data for Quarter 1 2008 and Quarter 2 2008 has been mixed but overall economic growth has still been expanding, albeit at a slightly reduced rate. Employment has remained relatively buoyant although there are early signs that some weakness may be occurring. The Consumer Price Index (CPI) has remained above the Reserve Bank of Australia’s (RBA) target range, primarily due to higher fuel and food prices. However, the RBA is expecting the CPI to move back into the 2 3% target range by late 2009 - early 2010 and recent data supports this view. Business confidence has taken a hit and business conditions have dropped below their long-term average level. Business conditions and business confidence measure how businesses have been and how they think they will perform in the future. As a result of this evidence of weaker economic growth induced by the previous increase in interest rates, the RBA cut rates by 25 basis points in early September, 2008. Given the extent of the slowdown, further rate cuts are anticipated by mid 2009 with a reduction before the end of this calendar year. The Australian sharemarket has been in a bear market since November 1, 2007, declining 30%. There most severe declines have been felt in the more highly leveraged Property, Infrastructure and Financial Services sectors. Through this year, the global credit crisis has placed extraordinary pressure on the financial sector, impacting the cost of funds for all major Australian banks as well other finance groups. The Australian banking sector has been impacted by the fallout from the subprime issues with write-downs on their sub-prime exposure impacting the broader financial sector. While we have seen some cuts to variable home loan rates, medium and long-term credit rates are still high, which means it is still expensive for banks to find funding and further rate cuts from banks remain an uncertainty in the near term. Over the last 15 years ending August 2008, the Australian sharemarket (S&P/ASX300 index) has delivered approximately 11%p.a. returns for investors. The expected forecast return over the next 5 years for the Australian sharemarket is around 9%p.a. This does not mean that each year investors will get 9% - there will be volatility and negative returns over this period and 9% is the expected average annualised return. The Financial Year 2008 Australian company reporting season results were largely in line with expectations, and reflected the divergent results of companies across the Australian economy. However, company management outlook statements have generally been cautious although largely reflected or “priced in” by the market. The Australian dollar has been extremely volatile over the past few months. Having almost reached parity with the US dollar (US98.49 cents), the A$ has fallen approximately 20% to the US79 - 80 cent level in the 8 weeks since mid July 2008. In my previous communication to you a few months ago, it was highlighted that the performance for the Australian sharemarket had been driven mainly by the Financials and Resources sectors. These sectors make up over half of the Australian sharemarket. With the recent significant declines in Financial stocks (mainly due to uncertainty caused by the US sub-prime crisis), it is no surprise that the Australian market has declined given that Financials make up a large proportion of the Australian sharemarket. This has continued and year to date (as at September 16th) the Financials sector had declined by 33%. In addition, the Listed Property market (S&P/ASX 200 A-REIT Index) has fallen 33% while the Resource sector has declined by 19%. Market outlook Since our last correspondence the market outlook has changed little if at all. By observing the continuing negative performance of the global sharemarkets (generally a leading indicator for global growth), there is little doubt the global economy will continue slowing in the short-term. Much of the negativity has and continues to be largely attributed to the tightening of global liquidity in response to the sub-prime issues, higher inflation via rising oil and food prices, and a slowdown in housing, which has worsened in the US and UK. The current market turmoil has stemmed from the US market and any recovery will depend largely on their recovery. As financial markets are increasingly ‘globalised’, Australia has not been immune. The US stock market has exhibited its highest level of volatility since World War II and this high volatility continues. It is not the first time global markets have experienced high volatility and it won’t be the last. The world’s financial market problems are clearly apparent, however central banks around the world are fully aware of the challenges the global markets are facing. History has demonstrated that markets do recover and, with the benefit of hindsight, central banks and governments are by far in a better position to tackle the problems at hand and this has been evidenced with Fannie Mae and Freddie Mac for example. We are still of the belief that the bottoming process is likely to take several more months as the prospects of a US recession will continue to restrain any sharemarket rallies in the short term. While domestic growth and strong demand from China may support earnings, weaker global growth may continue to weigh the market down. While the outlook for the Australian sharemarket will remain challenging, it is important to remember that investors in Australian shares (S&P/ASX 300 index) have received returns of 9.42% p.a, 14.62% p.a and 11.16% p.a. for the 3, 5 and 7 years ending August 2008 respectively despite some of the worst returns in recent market history. While the short term outlook for Australian and global sharemarkets may be uncertain, they have historically been solid investments, delivering strong long term returns. It is important for investors to focus on the long term and “ride out” any market volatility. Remain focused on your long term goals We understand your concerns in this time of heightened market volatility. Whilst the risks and volatility inherent in investing may seem to be prevailing, losing track of your objectives by focusing on the short term poses a far greater risk to achieving your longer term goals than any past or present economic event. It can be difficult to comprehend how this is true and times like these may cause you to question your investment strategy and consider increasing your investments in cash and short term money-market products. However, this course of action may result in you being worse off in the long run than staying with your plan and riding out the volatility. History has demonstrated that a large proportion of investors invest near market peaks and sell near market lows. While investing at market peaks is not the most favourable entry point, as markets grow over the long term, timing becomes less relevant. Exiting the market in favour of cash now will entail selling out of the market at its lowest point in over two years and investing in cash when it is at its highest rate in 12 years and potentially at the start of a downward trend. It is important you notify me of any material changes to your situation, needs or objectives so I can ensure my advice continues to remain appropriate. Please contact me if you would like to arrange an appointment to discuss your situation or if you require any further information. Yours sincerely, <Adviser Name> <Authorised Representative> <Licensee Name> ThreeSixty, in the compilation of this letter has sourced factual and statistical data from the following providers: Mercer, Morningstar, nab Capital and IRESS. This advice may not be suitable to you because it contains general advice that has not been tailored to your personal circumstances. Please contact me prior to acting on this information. Past performance is not a reliable indicator of future performance. This information is based on information considered to be reliable. Opinions constitute our judgement at the time of issue and are subject to change. No representation, warranty or undertaking is given or made in relation to the accuracy or completeness of the information presented in this document. Except for liability which cannot be excluded, all of National Australia Bank Limited, related subsidiaries, its directors, employees, agents and related bodies corporate disclaim all liability in respect of any error or inaccuracy in, or omission from, this document and any person’s reliance on it. History of the Australian Sharemarket January 1900 - August 2008 September 11 Terror Attacks CGT introduce d 10,000 Australian troops leave Vietnam Cuban Missile Crisis Ash Wednesday WTC Bombing Asian Tsunami Gulf War Decimial Currency introduced Tech Wreck 1,000 Korean War Melbourne Olympic Games First Qantas regular service flight Pearl Habour Bombing Log Scale Dollar Value Great Depression Australian troops sent to Vietnam Queen Victoria suceeded by Wall Street Stock Market Crash 10 World War II Starts World War II ends World War I ends Saddam Hussein captured Australian dollar floated Australian troops land in Gallipoli 100 '87 Stock market crash Reserve Bank of Australia established OPEC oil embargo starts US bombs Cambodia Hilton Bombing US Subprime Crisis Asian Crisis "Recession we had to have" Whitlam dismissal Fraser caretaker Source: MLC Investments /ThreeSixty / Reuters Commercial & Industrial Index Monthly Averages ( 1900 - 1936) Sydney All Ordinaries Index Monthly Averages (1936 - 1979) All Ordinaries Share Price Index (1980 - 2008) Boer War 1 1900 1905 1910 1915 1920 1925 1930 1935 1940 1945 1950 1955 Time 1960 1965 1970 1975 1980 1985 1990 1995 2000 2005