Download Nonverbal Communication

Nonverbal Communication:
Reading and Projecting
to Improve Outcomes
Presented by
FBI Special Agent Jeff Lanza
(Retired)
Description:
Is a person buying into your message? Is it time to close the deal or try another approach? A
retired FBI agent and expert interviewer will help enhance communication skills and business
relationships by increasing the ability to understand body language. The presentation will help
you achieve better outcomes by more effectively communicating and connecting with internal
and external stakeholders.
Objectives:
Following the presentation, the audience will be able to:
1. Accurately interpret nonverbal communicators.
2. Employ nonverbal communication skills to increase the persuasiveness of their message.
3. Project nonverbally in a way that will further communication goals.
4. Utilize five proven tips for more persuasive communication.
5. Recognize nonverbal and verbal cues that indicate deceit.
Outline:
1. Introduction to nonverbal cues.
2. Body movements and what they mean.
3. The eyes are the window to the soul.
4. Voice inflection and nuances.
5. Detecting deceit.
6. Summary and test - How good are you at reading nonverbal signals?
Jeff’s presentation style:
All of Jeff’s programs keep the audience engaged and are presented in a compelling way that
provides great take home learning points and just the right touch of humor.
Presenter Qualifications on topic:
Jeff Lanza was an FBI Agent for more than 20 years and was one of this country’s most utilized
FBI spokespersons. During his career as an agent, he has interviewed hundreds of witnesses,
suspects and criminals. He is a certified FBI instructor and a graduate of the world renowned
John E. Reid School of Interviewing and Interrogation. He is an award winning speaker who has
provided more than one thousand presentations to sales professionals, associations, corporate
boards, and employees of major corporations around the world. His keynote presentation on
communication received fabulous feedback from attendees at the exclusive Forum 400
conference in 2014. Prior to joining the FBI, he obtained a Master’s Degree in Business
Administration and was employed by Xerox Corporation as a sales professional. His latest book,
“Pistols to Press”, which explores issues involving leadership, communication and the media,
has received critical acclaim from national media figures.