Download Communication The Prophet Way

Islamic Management
Seminar
SESSION II:
EFFECTIVE COMMUNICATION
THE PROPHETIC METHODS
MOHD ADAM MOHD SAID
GROUP CHIEF EXECUTIVE OFFICER,
PROFESS CONSULTING GROUP
1
LEARNING OUTCOMES
Islamic Management
Seminar
At the end of the session, the participants will be able to:
1
Develop understanding of communication and the
communication process
2
3
Understand and identify the principals of communication in
Islam
Understand the art of communication in Islam
4
4
Develop personal action plan to becoming a more
effective communicator
2
Islamic Management
Seminar
DEFINITION OF COMMUNICATION
Two-way process of reaching mutual
understanding in which participants not only
exchange ( encode-decode) information, news,
ideas and feelings but also create and share
meaning. In general, communication is a means
of connecting people or places.
In business, it is a key function of management –
an organisation cannot operate without
communication between levels department and
employees.
Source : www.businessdictionary.com
3
Islamic Management
Seminar
ESSENCES OF COMMUNICATION
Personal process
Occurs between people
Involves change in behaviour
Means to influence others
Expression of thoughts and emotions through words and
actions
Tools for controlling and motivating people
It is a social and emotional process
4
Islamic Management
Seminar
THE COMMUNICATION PROCESS
5
Islamic Management
Seminar
COMMUNICATION IN ISLAM
Allah created man with a basic function to communicate.
ِ ‫ ﴿بِ ْس ِم ه‬
﴾ ‫الر ِح ِيم‬
‫ـن ه‬
‫اَّلل ه‬
ِ ‫الر ْح َم‬
‫ ال ه‬- ‫ان‬
ُ ‫الر ْح َم‬
‫ان‬
َ َ‫عله َمهُ البَي‬
َ ‫س‬
َ ‫عله َم ْالقُ ْر َء‬
‫﴿ ه‬
ُ ‫ش ْم‬
َ - ‫ـن‬
َ - ‫ـن‬
َ ‫اإلن‬
ٍ َ‫س َو ْالقَ َم ُر ِب ُح ْسب‬
ِ َ‫ َخلَق‬- ‫ان‬
ْ َ ‫ أَاله ت‬- ‫ان‬
‫ َوالنه ْج ُم َوال ه‬‫طغ َْواْ فِى‬
َ َ‫ض َع ْال ِميز‬
‫ َوال ه‬- ‫ان‬
َ ‫س َمآ َء َرفَعَ َها َو َو‬
ِ َ‫ش َج ُر يَ ْس ُجد‬
‫ضعَ َها ِلالٌّن َِام‬
َ َ‫ َوأ َ ِقي ُمواْ ْال َو ْز َن ِب ْال ِق ْس ِط َوالَ ت ُ ْخ ِس ُرواْ ْال ِميز‬- ‫ان‬
َ ‫ض َو‬
َ ‫ َواالٌّ ْر‬- ‫ان‬
ِ َ‫ْال ِميز‬
ُ ‫الر ْي َح‬
ُ َ‫ ِفي َها فَـ ِك َهةٌ َوالنه ْخ ُل ذ‬‫االء‬
ِ ‫ى َء‬
ِ ‫ص‬
ْ َ‫ َو ْال َحب ذُو ْالع‬- ‫ات االٌّ ْك َم ِام‬
‫ف َو ه‬
ِ َ ‫ فَ ِبأ‬- ‫ان‬
﴾ ‫ان‬
ِ َ‫َر ِب ُك َما ت ُ َك ِذب‬
( .1.Ar-Rahman!) (2. He has taught the Qur'an.) (3. He created man.) (4. He taught him Al-Bayan.) (5. The sun and
the moon (run) on fixed courses.) (6. And the Najm and the trees prostrating.) (7. And the heaven He has raised high,
and He has set up the balance.) (8. In order that you may not transgress the balance.) (9. And observe the weight
with equity and do not make the balance deficient.) (10. And the earth He has put down (laid) for Al-An'am.) (11.
Therein are fruits, date palms producing Akmam.) (12. And also corn, with (its) `Asf, and Rayhan.) (13. Then which of
the blessings of your Lord will you both deny)
6
6
Islamic Management
Seminar
PRINCIPLES OF COMMUNICATION IN ISLAM
1
Intention
ِ ‫سو َل ه‬
‫ئ َما ن ََوى‬
ُ ‫ع ْن‬
ُ ‫ع َم َر أ َ هن َر‬
َ ‫صلهى اللههم‬
َ
ٍ ‫سله َم قَا َل ِإنه َما ْاْل َ ْع َما ُل بِالنِيه ِة َو ِل ُك ِل ْام ِر‬
َ ‫علَ ْي ِه َو‬
َ ‫اَّلل‬
ْ ‫سو ِل ِه َو َم ْن َكان‬
ْ ‫فَ َم ْن َكان‬
ِ ‫سو ِل ِه فَ ِه ْج َرتُهُ ِإلَى ه‬
ِ ‫َت ِه ْج َرتُهُ ِإلَى ه‬
‫َت ِه ْج َرتُهُ لدُ ْنيَا‬
ُ ‫اَّلل َو َر‬
ُ ‫اَّلل َو َر‬
ِِ ‫يُ ِصيبُ َها أَ ِو ْام َرأَ ٍة يَتَزَ هو ُج َها فَ ِه ْج َرتُهُ ِإلَى َما َها َج َر ِإلَيْه‬
It is narrated on the authority of Amir al-Mu'minin (Leader of the Believers), Abu
Hafs 'Umar bin al-Khattab (may Allah be pleased with him), who said: I heard the
Messenger of Allah (peace be upon him), say:"Actions are according to intentions,
and everyone will get what was intended. Whoever migrates with an intention for
Allah and His messenger, the migration will be for the sake of Allah and his
Messenger. And whoever migrates for worldly gain or to marry a woman, then his
migration will be for the sake of whatever he migrated for.“ (Related by Bukhari &
Muslim)
7
Islamic Management
Seminar
PRINCIPLES OF COMMUNICATION IN ISLAM
2
Husnuzon
Think positive. Hold positive thoughts of others.
‫ض ه‬
‫اجتَنِبُواْ َكثِيرا ً ِمنَ ه‬
‫ض ُكم بَ ْعضا ً أَيُ ِحب‬
ْ ْ‫﴿يأَي َها الهذِينَ َءا َمنُوا‬
ُ ‫سواْ َوالَ يَ ْغتَب به ْع‬
‫الظ ِن إِثْ ٌم َوالَ تَ َج ه‬
ُ ‫س‬
َ ‫الظ ِن إِ هن بَ ْع‬
ْ
﴾ ‫اب هر ِحي ٌم‬
ٌ ‫اَّلل تَ هو‬
َ ‫اَّلل ِإ هن ه‬
َ ‫أَ َحدُ ُك ْم أَن يَأ ُك َل لَ ْح َم أَ ِخي ِه َميْتا ً فَ َك ِر ْهت ُ ُموهُ َواتهقُواْ ه‬
(O you who believe! Avoid much suspicion; indeed some suspicion is sin. And spy
not, neither backbite one another. Would one of you like to eat the flesh of his
dead brother You would hate it. And have Taqwa of Allah. Verily, Allah is the One
Who forgives and accepts repentance, Most Merciful.)
(Al-Hujurat:12)
8
Islamic Management
Seminar
PRINCIPLES OF COMMUNICATION IN ISLAM
Congruence between
3
words and action
Words and action must be in harmony. Walk the talk.
Our Prophet (PBUH) saw a boy who was skinning a sheep and
said to him: “Let me teach you.” He put his hand between the skin
and the meat until he reached up to the armpit of the sheep, and
then he said: “Skin it like that, young man!”
(Dawud, Taharat, 73; Ibn Maja, Zabaih, 6)
9
Islamic Management
Seminar
PRINCIPLES OF COMMUNICATION IN ISLAM
4 Tabayyun (Verification)
Carefully examine.Check and re-check information.Verify the source.
“O, you who believe ! If a fasiq comes to you with news, verify it…”
(Al-Hujrat:6)
If we do not follow the verse and neglect tabayyun
“…lest you should harm people in ignorance, and afterwards you
become regretful for what you have done.”(Al-Hujurat:6)
10
Islamic Management
Seminar
5
PRINCIPLES OF COMMUNICATION IN ISLAM
Emphasise and repeat
important points.
Recipient will feel what is repeated is important.
Recipient will be able to memorise information.
Information is transferred from short to long term memory.
Anas (ra) said:
“When the Messenger of Allah said a sentence he used to repeat it up to three
times making sure that it was understood.” (Hakim)
An example:
A man came to the Prophet and said, ‘O Messenger of God! Who among the people is the most
worthy of my good companionship? The Prophet said: Your mother. The man said, ‘Then who?'
The Prophet said: Then your mother. The man further asked, ‘Then who?' The Prophet said: Then
your mother. The man asked again, ‘Then who?' The Prophet said: Then your father.
(Bukhari, Muslim).
11
Islamic Management
Seminar
PRINCIPLES OF COMMUNICATION IN ISLAM
6
Use of Metaphors
When Allah mentioned the flies and the spider in His Book,
the people of misguidance said, `Why did Allah mention
these things.' So Allah revealed;
﴾‫ضةً فَ َما فَ ْوقَ َها‬
َ ‫ب َمثَالً هما بَعُو‬
َ ‫اَّلل الَ يَ ْستَ ْح ِى أَن يَض ِْر‬
َ ‫﴿ ِإ هن ه‬
Verily, Allah is not ashamed to set forth a parable even of a mosquito or
so much more when it is bigger (or less when it is smaller) than it).''
12
Islamic Management
Seminar
PRINCIPLES OF COMMUNICATION IN ISLAM
7 Communicate based on
the respective level of
intellect
Pay attention to the characteristics of an individual.
Take into account the characteristics of the society.
The nature of the Prophet's speech differed when he would talk with
men to that with the elderly, women or children, indicating he treated
each of his companions individually, far from considering them alike.
For instance, he would talk about expeditions and weapons with Abu
Bakr (May Allah be pleased with him), while he would involve his wife
Ayesha in jokes and cheerful talk.
13
Islamic Management
Seminar
PRINCIPLES OF COMMUNICATION IN ISLAM
8 Use correct terminology.
Be pro-active in the choice of words used.
Allah forbade the believers from imitating the disbelievers
in tongue or deed. Allah said,
ُ ‫﴿يَـأَي َها الهذِينَ َءا َمنُواْ الَ تَقُولُواْ َر ِعنَا َوقُولُواْ ان‬
‫اب‬
ٌ َ‫عذ‬
َ َ‫ظ ْرنَا َوا ْس َمعُواْ َو ِلل َكـ ِف ِرين‬
﴾ ‫أَ ِلي ٌم‬
O you who believe! Say not (to the Messenger ) Ra`ina but say
Unzurna (make us understand) and hear. And for the disbelievers
there is a painful torment) (2:104).
14
Islamic Management
Seminar
ART OF EFFECTIVE COMMUNICATION
QAWLAN KAREEMA
1
A noble word, a generous speech.
“And your Lord has decreed that you not worship except Him, and to
parents, good treatment. Whether one or both of them reach old age
(while) with you, say not to them (so much as), “uff” and do not repel them
but speak to them a noble word.”(Surah al Israa 17:23)
QAWLAN SADEEDA
2
Straight to the point, words of appropriate justice.
“O you who believe! Guard your duty to Allah, and speak words straight
to the point.”(Surah al Ahzaab 33:70)
15
Islamic Management
Seminar
ART OF EFFECTIVE COMMUNICATION
QAWLAN LAY’YINA
3
Gentle speech. Mild words.
“And speak to him with gentle speech that perhaps he may be reminded or
fear [Allah].’’ ( Surah Taha 20:44)
QAWLAM MAYSOORA
4
Easy words. Gentle words.
“And if you [must] turn way from the needy awaiting mercy from your Lord
which you expect, then speak to them a gentle word.” ( Surah al Israa
17:28)
16
Islamic Management
Seminar
ART OF EFFECTIVE COMMUNICATION
QAWLAM MA’ROOFA
Honourable word, proper sayings, words of appropriate kindness.
5
Four situations as prescribed in the al-Quran.
a. When proposing a woman in marriage(2:235)
b. While treating and dealing with children, women and those under ones care.(4:5)
c. While executing property div if there are other relatives, poor or needy present.(4:8)
d. While addressing the noble wives of Prophet saw.( 33:32)
QAWLAM BALEEGHA
6
Far reaching, words of insight.
“Those are the ones of whom Allah knows what is in their hearts, so turn
way from them but admonish them and speak to them a far-reaching
word” ( Surah an-Nisaa 4:63)
17
Islamic Management
Seminar
PERSONAL ACTION PLAN
18
Islamic Management
Seminar
You can better your speech and improve your relationships
by reciting the dua that Prophet Musa (peace be upon him)
recited when Allah SWT sent him to the Pharaoh:
"O my Lord! Open for me my chest. And ease my task for
me; And loosen the knot from my tongue. That they
understand my speech."
(Surah Ta-Ha, Verses 25-28)
19
19